Reviewer Photos & Videos
Went in twice, they didnt know what I had ordered or where they were. They don't have computer system tracking and rely on you to tell them what you ordered
Big w photos sucks
It’s 21 December
This morning I ordered 4 key rings and 5 photos printed..
Ordered, paid, went through etc
$16.40 deducted from my bank account from Big W Photos.
No confirmation email. No order history.
Called Big W, there’s no record of my order.
So they say I need to fill an automated form to say what happened as the site is external to big w and they don’t have a phone number!
Absolute shambles. So angry. Don’t want to order more now in case they take more money and don’t send the order
Beware, the new software is poor quality compared to the previous one.
I have previously ordered many Photo books from Big W with great success, however the new software has less options for background colours and embellishment, and is not user friendly. I am currently frozen out as I try to add more photos and the screen freezes and I cannot go back to the project. Total waste of my time. The last book I printed had text cut off the top of many pages, yet no warnings displayed when I was creating. They lure us with half price specials, but can't deliver the quality. Never again!
I Have been trying to order for half hour. Not giving right info to allow order. Can't get a password to sign in. Not easy although have done ordering before.
I used to love, love ,love Big W photo books but this new format is just so basic, boring and so much more time consuming to create. There are no frames, no embellishments, no themed templates and. you can’t rearrange pages. Backgrounds have to be added page at a time. I’ve made a couple of books using this new format only because they were on special. Having said that the actual finished product is excellent.
Think I’ll be looking for something better and less boring even if I have to pay more.
The online photo order platform is very disappointing. I placed one order, I was charged but the order didn't process. Had to contact support and manually get it processed ( it was not an easy task to get help from support for that). Then one of the print in that order was not what I expected ( the portal didn't show a correct preview). The photo came out landscape when I wanted it in portraited. Placed another order for that and that too got stuck!!!
Photo Book options of backgrounds etc. unsuitable
I have ordered possibly 40 photo book with BIg W in the past, and I was always more than happy with the result and recommended their service to others. Imagine my horror last year when a new software programme was introduced and the background options or page patterns had been replaced by what is not suitable on which to place photos. The patterns are bold and unsuitable for a Photo Book, and I found the new site no longer user friendly. I phoned Big W Help Desk to voice my opinion, and as I was hoping to create 100 page Book for an overseas re...lative, and I was told to use the old website which was still accessible. I did and I was very happy with the result. During my phone call I was advised that Big W acknowledged the teething problems and complaints they were receiving and it was to be rectified in early 2021. Today early June I thought I would create another Photo Book and was amazed to see nothing had changed! Obviously I will now be seeking an alternative company who listens to feedback and acts upon it! Sandy
I am very disappointed with the new website. It is very difficult to navigate with very limited features. I loved the old website. Will be exploring other companies for my next book.
Very disappointed with the new site, I have completed many photo books over the past few years and they have been great. I’m So angry and disappointed that I am unable to reorder previous projects and the lack of features in the new site, no frames, borders or embellishments. Will have to look elsewhere.
Before 2021 I completed 4 family history books and they have been fabulous. I have just started no 5 and am devastated to find how boring its going to look!!! What's happened to the photo frames and embellishments that make you want to turn each page? I feel like cancelling my progress, despite having paid upfront. I have put so much work into this and am going to be disappointed with the result!! Does anyone from bigw read this??
Photo books - New version disappointing.
Among the various frustrations of using the new version of Big W photo books is the lack of numeric placement of items on the page. The previous version offered a set of numbers for the placement of text and images: eg. left - 260, top - 85. This was useful for being consistent with page numbers and images. In the new version items are placed by eye. I find this to be a sloppy solution.
New Version of Online Photos is Terrible
Not user friendly. Missing embellishments and borders/frames. Always used Big W Photos for photobooks and calendars. Hadn’t noticed the missing items until I had uploaded all my pics into book
NEW SETUP IS TERRIBLE!!
New updated software is absolutely terrible. Not user friendly at all. Not flexible when using personal dates. Less backgrounds. No embelishments or boarders. Found all this out after uploading alot of photos. I have been a long time maker of calendars for the family for over 10 years. Will start looking elsewhere. This is not a software improvement but a software catastrophy Big W. Looked for other sites where I can pick up in store but they are all owned by Fuji Film with same database. Very, very disappointing.
Disappointed in my photo tile and key ring -too dark
The photo tiles and key rings are too dark and not sharp - poor quality. The price and ease of ordering online was good but the result was so disappointing. Emailed customer service and their response was “bare in mind that when viewing images on a computer / phone screen they will always appear lighter/ brighter as the screen is back lit”. This is a copout
excuse especially as you are ordering the items online, how else are you to view/review the items if not on a computer/phone screen? Won’t be using again.
Long time user now going elsewhere
I've created over 75 photobooks over the years and have previously given a rave review but I'm now one very disappointed ex-customer who has found a new alternative provider. Please bring back the features of the old website and the previous 'ease-of-use'.
Questions & Answers
How do I change the order of my pages on the new site?
I don’t think you can. If it’s possible, I’d like to know too! It was a pain
How do I save my calendar when the save button is constantly spinning and in a shadow not allowing me to complete my project?
How do I remove unwanted text event from a calendar grid when it does not appear on the current events?
Get an answer from our members and Big W representatives
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