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Big W Photos

Big W Photos

4.2 from 856 reviews · View Statistics
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Reviews

  • Rates and Fees
    3.3 (4)
  • Job Satisfaction
    1.0 (3)
  • Timeliness
    2.4 (5)
  • Product Quality
    2.1 (29)
  • Return Claim MadeYes · No (57)
  • Customer Service
    2.2 (25)
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Yvonne L.
Yvonne L.South East Queensland, QLD
  • 14 reviews
  • 9 likes
  • Verified

Missing posters! Duplicates and missing images

published

Went in twice, they didn't know what I had ordered or where they were.No computer system for pics.Found 3X same pic instead of 2 missing images.
AVOID AT ALL COSTS!!

Rates and Fees
1/5
Job Satisfaction
1/5
Timeliness
1/5
Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMt ommaney
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Kat
KatSydney, NSW
  • 2 reviews
  • 5 likes
  • Verified

Big w photos sucks

published

It’s 21 December
This morning I ordered 4 key rings and 5 photos printed..
Ordered, paid, went through etc
$16.40 deducted from my bank account from Big W Photos.
No confirmation email. No order history.
Called Big W, there’s no record of my order.
So they say I need to fill an automated form to say what happened as the site is external to big w and they don’t have a phone number!
Absolute shambles. So angry. Don’t want to order more now in case they take more money and don’t send the order

Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationRichmond big w
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Dee77
Dee77
  • 4 reviews
  • 1 like

Beware, the new software is poor quality compared to the previous one.

published

I have previously ordered many Photo books from Big W with great success, however the new software has less options for background colours and embellishment, and is not user friendly. I am currently frozen out as I try to add more photos and the screen freezes and I cannot go back to the project. Total waste of my time. The last book I printed had text cut off the top of many pages, yet no warnings displayed when I was creating. They lure us with half price specials, but can't deliver the quality. Never again!

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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UNHAPPY

published

I Have been trying to order for half hour. Not giving right info to allow order. Can't get a password to sign in. Not easy although have done ordering before.

Job Satisfaction
1/5
Timeliness
1/5
Incentivised Review No
Return Claim MadeNo
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laine6
laine6Sydney Surrounds, NSW
  • 2 reviews

Photo books

published

I used to love, love ,love Big W photo books but this new format is just so basic, boring and so much more time consuming to create. There are no frames, no embellishments, no themed templates and. you can’t rearrange pages. Backgrounds have to be added page at a time. I’ve made a couple of books using this new format only because they were on special. Having said that the actual finished product is excellent.
Think I’ll be looking for something better and less boring even if I have to pay more.

Rates and Fees
5/5
Timeliness
5/5
Product Quality
5/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
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Kith
KithSydney, NSW

Very disappointing

published

The online photo order platform is very disappointing. I placed one order, I was charged but the order didn't process. Had to contact support and manually get it processed ( it was not an easy task to get help from support for that). Then one of the print in that order was not what I expected ( the portal didn't show a correct preview). The photo came out landscape when I wanted it in portraited. Placed another order for that and that too got stuck!!!

Rates and Fees
3/5
Job Satisfaction
1/5
Timeliness
1/5
Product Quality
3/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationRouse Hill
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Sandyk
SandykNorth Queensland, QLD
  • 2 reviews
  • 1 like

Photo Book options of backgrounds etc. unsuitable

published
Incentivised Review No
Return Claim MadeNo
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Ruth P
Ruth PSouth East Queensland, QLD

Very disappointed

published

I am very disappointed with the new website. It is very difficult to navigate with very limited features. I loved the old website. Will be exploring other companies for my next book.

Rates and Fees
4/5
Timeliness
4/5
Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
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Not happy
Not happyGreater Melbourne (Outer), VIC

Disappointed

published

Very disappointed with the new site, I have completed many photo books over the past few years and they have been great. I’m So angry and disappointed that I am unable to reorder previous projects and the lack of features in the new site, no frames, borders or embellishments. Will have to look elsewhere.

Incentivised Review No
Return Claim MadeNo
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Photo books - New version disappointing.

published

Among the various frustrations of using the new version of Big W photo books is the lack of numeric placement of items on the page. The previous version offered a set of numbers for the placement of text and images: eg. left - 260, top - 85. This was useful for being consistent with page numbers and images. In the new version items are placed by eye. I find this to be a sloppy solution.

Incentivised Review No
Return Claim MadeNo
Store LocationOn line
Brian
Brian
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Raeleen W.
Raeleen W.Darwin, NT
  • 3 reviews
  • 1 like

New Version of Online Photos is Terrible

published

Not user friendly. Missing embellishments and borders/frames. Always used Big W Photos for photobooks and calendars. Hadn’t noticed the missing items until I had uploaded all my pics into book

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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ROCKET
ROCKETCentral Highlands and Goldfields, VIC
  • 2 reviews
  • 1 like

NEW SETUP IS TERRIBLE!!

published

New updated software is absolutely terrible. Not user friendly at all. Not flexible when using personal dates. Less backgrounds. No embelishments or boarders. Found all this out after uploading alot of photos. I have been a long time maker of calendars for the family for over 10 years. Will start looking elsewhere. This is not a software improvement but a software catastrophy Big W. Looked for other sites where I can pick up in store but they are all owned by Fuji Film with same database. Very, very disappointing.

Incentivised Review No
Return Claim MadeNo
Store LocationBendigo
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S P
S PQueensland
  • 2 reviews
  • 2 likes

Disappointed in my photo tile and key ring -too dark

published

The photo tiles and key rings are too dark and not sharp - poor quality. The price and ease of ordering online was good but the result was so disappointing. Emailed customer service and their response was “bare in mind that when viewing images on a computer / phone screen they will always appear lighter/ brighter as the screen is back lit”. This is a copout
excuse especially as you are ordering the items online, how else are you to view/review the items if not on a computer/phone screen? Won’t be using again.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMt Gravatt
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MallyGee
MallyGeeGreater Melbourne (Metropolitan), VIC

Long time user now going elsewhere

published

I've created over 75 photobooks over the years and have previously given a rave review but I'm now one very disappointed ex-customer who has found a new alternative provider. Please bring back the features of the old website and the previous 'ease-of-use'.

Product Quality
2/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationParkmore Vic
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not worth the effort

published

After making photo books and calendars for 10 years and being extremely happy with the results and service I am extremely disappointed with the new site and feel that I will have to look elsewhere .
The new site, despite being told that it would be improved once it was up & running, is very poor -no borders, limited backgrounds, text is difficult to get the correct size and inability to crop photos. Please develop and fine tune this site asap or I'm quite certain that you will lose this customer and many more. The new site JUST DOES NOT WORK!

Incentivised Review No
Return Claim MadeNo
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Page 1 of 3

Questions & Answers

Shirley M.
Shirley M.asked

I have bought a buy now & create later photo book, but cant find where to start it.

No answers
mtraveller m.
mtraveller m.asked

bring a photo to foreground?

No answers
RuthF
RuthFasked

When doing a large photo book how do you know if you exceed their file size limit when it keeps letting you save the project. Why isn't there a warning that you have nearly exceeded the file size? Also why can't you delete photos on the left hand side once you've used them in your project?
Ruth

No answers
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