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Big W Photos

Big W Photos

4.2 from 856 reviews · View Statistics
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Reviews

  • Rates and Fees
    3.0 (5)
  • Job Satisfaction
    2.2 (6)
  • Timeliness
    2.5 (6)
  • Product Quality
    2.4 (33)
  • Return Claim MadeYes · No (60)
  • Customer Service
    2.4 (30)
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Reviewer Photos & Videos

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Big W website is archaeic

published

I think based on FUJI software but the size of Big W should have them deliver a less cumbersome website that has an awful workflow with ugly ability to actually see what will appear on each photo album page. Simple abilityto place Photos on a page and re-ORDER what Albums you want with slight adjustments should be made with a more streamlined layout.
Get Big W staff to use it and see what I mean

Rates and Fees
4/5
Job Satisfaction
3/5
Timeliness
4/5
Product Quality
4/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store Locationcumberland pk adl
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Yvonne L.
Yvonne L.South East Queensland, QLD
  • 14 reviews
  • 9 likes
  • Verified

Missing posters! Duplicates and missing images

published

Went in twice, they didn't know what I had ordered or where they were.No computer system for pics.Found 3X same pic instead of 2 missing images.
AVOID AT ALL COSTS!!

Rates and Fees
1/5
Job Satisfaction
1/5
Timeliness
1/5
Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMt ommaney
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Kat
KatSydney, NSW
  • 2 reviews
  • 5 likes
  • Verified

Big w photos sucks

published

It’s 21 December
This morning I ordered 4 key rings and 5 photos printed..
Ordered, paid, went through etc
$16.40 deducted from my bank account from Big W Photos.
No confirmation email. No order history.
Called Big W, there’s no record of my order.
So they say I need to fill an automated form to say what happened as the site is external to big w and they don’t have a phone number!
Absolute shambles. So angry. Don’t want to order more now in case they take more money and don’t send the order

Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationRichmond big w
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Dee77
Dee77
  • 4 reviews
  • 1 like

Beware, the new software is poor quality compared to the previous one.

published

I have previously ordered many Photo books from Big W with great success, however the new software has less options for background colours and embellishment, and is not user friendly. I am currently frozen out as I try to add more photos and the screen freezes and I cannot go back to the project. Total waste of my time. The last book I printed had text cut off the top of many pages, yet no warnings displayed when I was creating. They lure us with half price specials, but can't deliver the quality. Never again!

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Quality Slipping

published

This would be the 7th canvas photo I have ordered from Big W Photos and unfortunately this one is a bit of a disappointment. The canvas isn't as tight to the frame as the others and there is part of the end of a staple sticking out of the wooden frame. It was ordered as a portrait but the hanging strap is for a horizontal picture. I will be using velcro strips to hang it, so I can get around that problem. I am just disappointed in their quality control, I hope the canvas wont sag over time. Please don't let your standards slip.

Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMiranda
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UNHAPPY

published

I Have been trying to order for half hour. Not giving right info to allow order. Can't get a password to sign in. Not easy although have done ordering before.

Job Satisfaction
1/5
Timeliness
1/5
Incentivised Review No
Return Claim MadeNo
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Carla Zizek
Carla ZizekSouth East Queensland, QLD
  • 2 reviews

Convenient

published

Very convenient but the last 2 sets of photos I have had did have lines through them I was disappointed with photos quality was good colour was also good it was just the lines

Rates and Fees
4/5
Job Satisfaction
4/5
Timeliness
4/5
Product Quality
3/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationBeenleigh market place
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Kith
KithSydney, NSW

Very disappointing

published

The online photo order platform is very disappointing. I placed one order, I was charged but the order didn't process. Had to contact support and manually get it processed ( it was not an easy task to get help from support for that). Then one of the print in that order was not what I expected ( the portal didn't show a correct preview). The photo came out landscape when I wanted it in portraited. Placed another order for that and that too got stuck!!!

Rates and Fees
3/5
Job Satisfaction
1/5
Timeliness
1/5
Product Quality
3/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationRouse Hill
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Kellie Nolan
Kellie NolanSydney, NSW

It's ok..

published

No borders or embellishments anymore so not as great to do album's etc. Was much better before the site upgrade a few years ago. Can't make new projects from albums downloaded awhile ago. Had to add them all over again.

Rates and Fees
3/5
Job Satisfaction
3/5
Timeliness
4/5
Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
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Sandyk
SandykNorth Queensland, QLD
  • 2 reviews
  • 1 like

Photo Book options of backgrounds etc. unsuitable

published
Incentivised Review No
Return Claim MadeNo
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Not happy
Not happyGreater Melbourne (Outer), VIC

Disappointed

published

Very disappointed with the new site, I have completed many photo books over the past few years and they have been great. I’m So angry and disappointed that I am unable to reorder previous projects and the lack of features in the new site, no frames, borders or embellishments. Will have to look elsewhere.

Incentivised Review No
Return Claim MadeNo
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Joanne
Joanne Central Highlands and Goldfields, VIC

New web update crazy.

published

I have been using the Big W Photo site for at least 7 years to make Photo Books for clients that I take on holidays and I am very disappointed with the new site. Really NO BORDERS for the photos. No little embellishments to add. Very boring, I may look else where.

Product Quality
3/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationBallarat Victoria
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Raeleen W.
Raeleen W.Darwin, NT
  • 3 reviews
  • 1 like

New Version of Online Photos is Terrible

published

Not user friendly. Missing embellishments and borders/frames. Always used Big W Photos for photobooks and calendars. Hadn’t noticed the missing items until I had uploaded all my pics into book

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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ROCKET
ROCKETCentral Highlands and Goldfields, VIC
  • 2 reviews
  • 1 like

NEW SETUP IS TERRIBLE!!

published

New updated software is absolutely terrible. Not user friendly at all. Not flexible when using personal dates. Less backgrounds. No embelishments or boarders. Found all this out after uploading alot of photos. I have been a long time maker of calendars for the family for over 10 years. Will start looking elsewhere. This is not a software improvement but a software catastrophy Big W. Looked for other sites where I can pick up in store but they are all owned by Fuji Film with same database. Very, very disappointing.

Incentivised Review No
Return Claim MadeNo
Store LocationBendigo
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S P
S PQueensland
  • 2 reviews
  • 2 likes

Disappointed in my photo tile and key ring -too dark

published

The photo tiles and key rings are too dark and not sharp - poor quality. The price and ease of ordering online was good but the result was so disappointing. Emailed customer service and their response was “bare in mind that when viewing images on a computer / phone screen they will always appear lighter/ brighter as the screen is back lit”. This is a copout
excuse especially as you are ordering the items online, how else are you to view/review the items if not on a computer/phone screen? Won’t be using again.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMt Gravatt
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Questions & Answers

Shirley M.
Shirley M.asked

I have bought a buy now & create later photo book, but cant find where to start it.

No answers
mtraveller m.
mtraveller m.asked

bring a photo to foreground?

No answers
RuthF
RuthFasked

When doing a large photo book how do you know if you exceed their file size limit when it keeps letting you save the project. Why isn't there a warning that you have nearly exceeded the file size? Also why can't you delete photos on the left hand side once you've used them in your project?
Ruth

No answers
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