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Big W Photos

Big W Photos

4.2 from 861 reviews · View Statistics
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Reviews

  • Rates and Fees
    4.7 (100)
  • Job Satisfaction
    4.7 (98)
  • Timeliness
    4.7 (113)
  • Product Quality
    4.6 (381)
  • Return Claim MadeYes (12) · No (393)
  • Customer Service
    4.5 (347)
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Reviewer Photos & Videos

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JasonV
JasonVSouth East Queensland, QLD

Great print quality

published

I’m an amateur ocean and surf photographer and have been trying different places to create a photo book of my pics. The photo book I received from BigW was not only the most reasonably priced but in my opinion the best quality, couldn’t be happier with the result. Have already ordered more books at a larger size.

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Rates and Fees
5/5
Job Satisfaction
5/5
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Glenda
GlendaCentral West, NSW

Disappointed

published

I ordered photos on line from Parkes NSW after several phone calls and being told they were. not able to print in store they rang to say photos were ready when I picked them up they were reprints of previous order not the last I had ever had any trouble over the years and am very disappointed.

Rates and Fees
3/5
Job Satisfaction
2/5
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Zwantine
ZwantinePerth, WA

Disappointed

published

I have ordered Big W photo gifts before and been happy with the product, however I purchased a blanket for my fathers birthday and while the printing was fine the blanket was not. It was advertised as a plush blanket valued at $200. The blanket is very thin and certainly not plush.

Rates and Fees
3/5
Job Satisfaction
2/5
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Sozan
Sozan Metropolitan Adelaide, SA
  • 2 reviews

Great photos great price

published

I love the canvas picture I ordered for my dogs and it turned out really good every one asking me where I got from I be ordering again for sure

Rates and Fees
5/5
Job Satisfaction
5/5
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Wonderful Poster Photo

published

Got a poster photo for my mum for Mother’s Day and she was very happy with it and has put in a large frame , great colours and clear definition, thank you

Rates and Fees
5/5
Job Satisfaction
5/5
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Jessica C.
Jessica C.Greater Melbourne (Outer), VIC
  • 3 reviews

Great product and price

published

Affordable priced items, good quality products and fast turn around time. Happy with experience and service received. Easy to use website and follow prompts. Will use again for sure. Convenient location for collection

Timeliness
4/5
Product Quality
5/5
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Adelle
AdelleSouth East Queensland, QLD
  • 2 reviews

Very easy to order photos online

published

My mother in law requested I print some photos for her. The whole process was very easy, and the best part, they were ready the same day. I would be happy to order more online to pick up in store.

Rates and Fees
5/5
Timeliness
5/5
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Photo Books looks great

published

The Photo Books are great from BigW. Easy to do the photo book and I tell all my friends. When the books are ready I pick them up at the store...very happy

Rates and Fees
5/5
Job Satisfaction
5/5
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Mandy
MandyCentral Highlands and Goldfields, VIC

Easy ordering

published

One of the easiest photo ordering systems I’ve used. Great quality prints. I also like that I can store copies of photos on my account. Along with Super fast processing time.

Rates and Fees
5/5
Job Satisfaction
5/5
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Erik D
Erik DGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 8 likes

Terrible print, impossible to get response

published

Printed photo that I had enlarged before. Earlier prints had beautiful light. BigW print was just brown and grey.
That's not the main problem though. THe problem is that there is absolutely no response to complaints. In store they refer you to the website. Online you get no response.

Product Quality
2/5
Customer Service
1/5
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Bella
Bella
  • 4 reviews
  • 4 likes

Don’t bother

published

Ordered same day photos and went to pick them up the next day and they didn’t have them. Hopeless service that obviously can’t fulfil what they state on their app.

Incentivised Review No
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Maria
MariaSydney, NSW

I love the photo phone case i ordered

published

I couldnt give a higher rating because I eagerly waited for my phone case and when i had to pick it up it was the wrong size so i had to email them and wait another week or so for my product. I do love it though

Incentivised Review No
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WarrenH
WarrenHSouth East Queensland, QLD
  • 5 reviews
  • 3 likes
  • Verified

Great value and good quality.

published

We use big W for our calendar each year.
The software is a bit unintuitive however apart from that the price and delivered calendar has always been good and on-time. I am a photographer and the quality of the printing is what I hope for considering the price.

Rates and Fees
5/5
Job Satisfaction
5/5
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Brenda
BrendaSydney, NSW
  • 3 reviews

Love these calendars

published

Do personalised calendars every year for myself and elderly mum. Having photo on each family birthday for mum is perfect to see at a glance for poor sight . Looks great

Rates and Fees
5/5
Job Satisfaction
5/5
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The reviewer stated that an incentive was offered for this review

Bob
BobSouth East Queensland, QLD
  • 7 reviews
  • 2 likes

Excellent Service and Product

published

Have ordered from Big W a number of times for various photo products and every time I have been very happy with both the service and the end product. The prices are very reasonable and there are often specials making the price even cheaper.

Rates and Fees
5/5
Job Satisfaction
5/5
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Questions & Answers

Eduardo H.
Eduardo H.asked

Passport photo printing

No answers
Shirley M.
Shirley M.asked

I have bought a buy now & create later photo book, but cant find where to start it.

No answers
mtraveller m.
mtraveller m.asked

bring a photo to foreground?

No answers
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