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Big W Photos

Big W Photos

4.2 from 856 reviews · View Statistics
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Reviews

  • Rates and Fees
    4.3 (22)
  • Job Satisfaction
    4.1 (23)
  • Timeliness
    4.2 (25)
  • Product Quality
    3.7 (76)
  • Return Claim MadeYes · No (100)
  • Customer Service
    3.5 (66)
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Brenda
BrendaSydney, NSW
  • 3 reviews

Love these calendars

published

Do personalised calendars every year for myself and elderly mum. Having photo on each family birthday for mum is perfect to see at a glance for poor sight . Looks great

Rates and Fees
5/5
Job Satisfaction
5/5
Timeliness
5/5
Product Quality
5/5
Customer Service
5/5
Return Claim MadeNo
Store LocationWetherill park
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The reviewer stated that an incentive was offered for this review

Julie A
Julie A
  • 2 reviews

Very Good

published

I was impressed with the quality of prints for the price they charge. I was also helped with the staff if needed and found using phone app. very easy to use for ordering photos so I can pick up when ready which they contacted me to let me know.

Rates and Fees
5/5
Job Satisfaction
5/5
Timeliness
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationGreenhills East Maitland
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My children and friends love the calendars

published

I make individual calendars every year and find the sight easy to use and the finished product is of high quality. Cost is good especially when on special price and time slowed to make is fine.

Rates and Fees
4/5
Job Satisfaction
5/5
Product Quality
5/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationKempsey NSW
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Yvonne L.
Yvonne L.South East Queensland, QLD
  • 14 reviews
  • 9 likes
  • Verified

Missing posters! Duplicates and missing images

published

Went in twice, they didn't know what I had ordered or where they were.No computer system for pics.Found 3X same pic instead of 2 missing images.
AVOID AT ALL COSTS!!

Rates and Fees
1/5
Job Satisfaction
1/5
Timeliness
1/5
Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMt ommaney
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Krystal H.
Krystal H.Sydney, NSW

Patience required, but so worth it!

published
Job Satisfaction
4/5
Timeliness
5/5
Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationPlumpton, NSW
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Sally D
Sally DMetropolitan Adelaide, SA
  • 2 reviews

Photos in a flash!

published

I have been using Big W for photos, photo frames and other photographic giftware for many years. It is always easy to use and if I do have a question, because the technology does change, I always receive prompt and friendly help. The lass who works there has been employed for many years and is always friendly and efficient. The quality is always very good and I receive photos very promptly. It is because of this I would go nowhere else. I did try another chain store for a canvas print and was disappointed with the quality, so never again.

Rates and Fees
5/5
Job Satisfaction
5/5
Timeliness
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMarion, South Australia
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Great calendars

published

Really liked the functionality of the BigW website for creating calendars. Easy to use and much more flexible than some competing suppliers. I am looking forward to using it for some of the other print products

Rates and Fees
5/5
Job Satisfaction
5/5
Timeliness
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationRiverton, WA
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Tango Juliette
Tango JulietteNorth Western Region, NSW
  • 2 reviews

Great products. Website a bit difficult.

published

I found it easy to get the photos onto the project- but difficulty at the last step when I wanted to “print”. I never knew it had saved. Frustrating me countless times, while I tried again and again to make my project. At the end, I found it had automatic saved my project ( about 6 times). I know it was probably me, although I think I’m reasonably tech savy, if I have problems, I’m guessing I’m not the only one.
Products turned up in time, and were really nicely prepared. I have made many photo products. The outcome always very good.

Rates and Fees
5/5
Job Satisfaction
5/5
Timeliness
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationDubbo
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I love my annual family calendars!

published

For 10 years I have used BigW Photos to make a calendar using annual photos of our ever growing family. Great value and quality. The kids especially love to look out for their special photos on their birthday!!

Rates and Fees
4/5
Job Satisfaction
4/5
Timeliness
4/5
Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationHurstville
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Kat
KatSydney, NSW
  • 2 reviews
  • 5 likes
  • Verified

Big w photos sucks

published

It’s 21 December
This morning I ordered 4 key rings and 5 photos printed..
Ordered, paid, went through etc
$16.40 deducted from my bank account from Big W Photos.
No confirmation email. No order history.
Called Big W, there’s no record of my order.
So they say I need to fill an automated form to say what happened as the site is external to big w and they don’t have a phone number!
Absolute shambles. So angry. Don’t want to order more now in case they take more money and don’t send the order

Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationRichmond big w
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Barbara K.
Barbara K.Perth, WA
  • 4 reviews
  • 3 likes

Photo turned out great

published

The only issues I had was poor communication from all involved. Rang the store to see if it had arrived there, was told it was there so went to pick it up and know one could find it for a while. Then 3 days later got an email to say it is at the store for pick up

Rates and Fees
5/5
Job Satisfaction
5/5
Timeliness
4/5
Product Quality
5/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline pick up Ellenbrook
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Dee77
Dee77
  • 4 reviews
  • 1 like

Beware, the new software is poor quality compared to the previous one.

published

I have previously ordered many Photo books from Big W with great success, however the new software has less options for background colours and embellishment, and is not user friendly. I am currently frozen out as I try to add more photos and the screen freezes and I cannot go back to the project. Total waste of my time. The last book I printed had text cut off the top of many pages, yet no warnings displayed when I was creating. They lure us with half price specials, but can't deliver the quality. Never again!

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Sue
Sue
  • 6 reviews

memories

published

I wasnt too sure on how the photo books would turn out but am so pleased with them. Wonderful quality. Would definitely recommend the books.
The engraved glasses I would not recommend. The font was way too small and no option given to increase the size.
Canvas photos were OK. Not the best quality.

Rates and Fees
4/5
Job Satisfaction
4/5
Timeliness
4/5
Product Quality
4/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationKaringal
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Nice product

published

I thought the writing on the glass was too small and too light in colour and I don’t remember being given the opportunity to increase the font and colour size!

Rates and Fees
5/5
Job Satisfaction
4/5
Timeliness
4/5
Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationRouse hill
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UNHAPPY

published

I Have been trying to order for half hour. Not giving right info to allow order. Can't get a password to sign in. Not easy although have done ordering before.

Job Satisfaction
1/5
Timeliness
1/5
Incentivised Review No
Return Claim MadeNo
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Questions & Answers

Shirley M.
Shirley M.asked

I have bought a buy now & create later photo book, but cant find where to start it.

No answers
mtraveller m.
mtraveller m.asked

bring a photo to foreground?

No answers
RuthF
RuthFasked

When doing a large photo book how do you know if you exceed their file size limit when it keeps letting you save the project. Why isn't there a warning that you have nearly exceeded the file size? Also why can't you delete photos on the left hand side once you've used them in your project?
Ruth

No answers
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