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Big W Photos

Big W Photos

4.2 from 861 reviews · View Statistics
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Reviews

2.9
12 reviews
  • Product Quality
    2.1 (7)
  • Return Claim MadeYes (7) · No
  • Customer Service
    2.4 (7)
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Erik D
Erik DGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 8 likes

Terrible print, impossible to get response

published

Printed photo that I had enlarged before. Earlier prints had beautiful light. BigW print was just brown and grey.
That's not the main problem though. THe problem is that there is absolutely no response to complaints. In store they refer you to the website. Online you get no response.

Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
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Koula
KoulaGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 3 likes

Poor quality engraving (burning) on bamboo cutting board

published
Product Quality
1/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeYes
Store LocationDoncaster
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Mary
Mary
  • 2 reviews

Excellent quality and online customer service

published

I designed premium cushion prints for mothers day, received all on time and quality was excellent for 2 out of the 3 cushions. When I asked for a reprint of the 3rd cushion due to poor printing, customer service were very accomodating and reprinted with no issues. It turned out perfect.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store Locationonline
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Sarah
Sarah
  • 2 reviews
  • 1 like

Poor quality and poor customer service when questioned.

published
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Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationGungahlin
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Photo Printing Services

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Tassy
Tassy
  • 2 reviews

Terrible quality

published

Received my large order, all photos were very poor quality. Grainy, heads cut off etc. I've emailed all week I've rang and been on hold for 20 minutes. No one responds. I went in store and they can't help. Very poor service and very disappointed with my photos.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
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Amanda W.
Amanda W.Central Queensland, QLD

Over a month and still awaiting family’s Christmas present

published

Ordered a calendar for family for Christmas within time frame received with incomplete calendar called and said it would be reprinted and still a month later awaiting family’s Christmas present to be reprinted called up local store numourous times to be told they will call when it’s ready.

Product Quality
1/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeYes
Store LocationGladstone Qld
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Nan Johnson
Nan JohnsonMetropolitan Adelaide, SA

Photo luggage tag.

published

The original photo luggage tag was disappointing The hole was punched on the wrong side thro the child’S face BUT I’m so pleased to report it was redone PERFECTLY! Thanks

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationArndale Kilkenny
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Questions & Answers

Eduardo H.
Eduardo H.asked

Passport photo printing

No answers
Shirley M.
Shirley M.asked

I have bought a buy now & create later photo book, but cant find where to start it.

No answers
mtraveller m.
mtraveller m.asked

bring a photo to foreground?

No answers
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