1 photo
Big W Photos

Big W Photos

4.2 from 834 reviews · View Statistics
See the Best Photo Printing Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Big W

Reviews

  • Rates and Fees
    4.0 (2)
  • Job Satisfaction
    1.0 (3)
  • Timeliness
    1.3 (3)
  • Product Quality
    1.8 (21)
  • Return Claim MadeYes · No (45)
  • Customer Service
    1.6 (18)
Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
Yvonne L.
Yvonne L.South East Queensland, QLD
  • 10 reviews
  • 6 likes
  • Verified

Missing posters!

published

Went in twice, they didnt know what I had ordered or where they were. They don't have computer system tracking and rely on you to tell them what you ordered

Rates and Fees
5/5
Job Satisfaction
1/5
Timeliness
2/5
Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMt ommaney
Similar opinion? Write a review on ProductReview.com.au!
Kat
KatSydney, NSW
  • 2 reviews
  • 5 likes
  • Verified

Big w photos sucks

published

It’s 21 December
This morning I ordered 4 key rings and 5 photos printed..
Ordered, paid, went through etc
$16.40 deducted from my bank account from Big W Photos.
No confirmation email. No order history.
Called Big W, there’s no record of my order.
So they say I need to fill an automated form to say what happened as the site is external to big w and they don’t have a phone number!
Absolute shambles. So angry. Don’t want to order more now in case they take more money and don’t send the order

Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationRichmond big w
Similar opinion? Write a review on ProductReview.com.au!
Dee77
Dee77
  • 4 reviews
  • 1 like

Beware, the new software is poor quality compared to the previous one.

published

I have previously ordered many Photo books from Big W with great success, however the new software has less options for background colours and embellishment, and is not user friendly. I am currently frozen out as I try to add more photos and the screen freezes and I cannot go back to the project. Total waste of my time. The last book I printed had text cut off the top of many pages, yet no warnings displayed when I was creating. They lure us with half price specials, but can't deliver the quality. Never again!

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

UNHAPPY

published

I Have been trying to order for half hour. Not giving right info to allow order. Can't get a password to sign in. Not easy although have done ordering before.

Job Satisfaction
1/5
Timeliness
1/5
Incentivised Review No
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Photo Printing Services

Find out how Big W Photos compares to other Photo Printing Services

Know better, choose better.

Compare all
Kith
KithSydney, NSW

Very disappointing

published

The online photo order platform is very disappointing. I placed one order, I was charged but the order didn't process. Had to contact support and manually get it processed ( it was not an easy task to get help from support for that). Then one of the print in that order was not what I expected ( the portal didn't show a correct preview). The photo came out landscape when I wanted it in portraited. Placed another order for that and that too got stuck!!!

Rates and Fees
3/5
Job Satisfaction
1/5
Timeliness
1/5
Product Quality
3/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationRouse Hill
Similar opinion? Write a review on ProductReview.com.au!
Sandyk
SandykNorth Queensland, QLD
  • 2 reviews
  • 1 like

Photo Book options of backgrounds etc. unsuitable

published
Incentivised Review No
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Not happy
Not happyGreater Melbourne (Outer), VIC

Disappointed

published

Very disappointed with the new site, I have completed many photo books over the past few years and they have been great. I’m So angry and disappointed that I am unable to reorder previous projects and the lack of features in the new site, no frames, borders or embellishments. Will have to look elsewhere.

Incentivised Review No
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Raeleen W.
Raeleen W.Darwin, NT
  • 3 reviews
  • 1 like

New Version of Online Photos is Terrible

published

Not user friendly. Missing embellishments and borders/frames. Always used Big W Photos for photobooks and calendars. Hadn’t noticed the missing items until I had uploaded all my pics into book

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
ROCKET
ROCKETCentral Highlands and Goldfields, VIC
  • 2 reviews
  • 1 like

NEW SETUP IS TERRIBLE!!

published

New updated software is absolutely terrible. Not user friendly at all. Not flexible when using personal dates. Less backgrounds. No embelishments or boarders. Found all this out after uploading alot of photos. I have been a long time maker of calendars for the family for over 10 years. Will start looking elsewhere. This is not a software improvement but a software catastrophy Big W. Looked for other sites where I can pick up in store but they are all owned by Fuji Film with same database. Very, very disappointing.

Incentivised Review No
Return Claim MadeNo
Store LocationBendigo
Similar opinion? Write a review on ProductReview.com.au!
Photo Printing Services

Find out how Big W Photos compares to other Photo Printing Services

Know better, choose better.

Compare all
S P
S PQueensland
  • 2 reviews
  • 2 likes

Disappointed in my photo tile and key ring -too dark

published

The photo tiles and key rings are too dark and not sharp - poor quality. The price and ease of ordering online was good but the result was so disappointing. Emailed customer service and their response was “bare in mind that when viewing images on a computer / phone screen they will always appear lighter/ brighter as the screen is back lit”. This is a copout
excuse especially as you are ordering the items online, how else are you to view/review the items if not on a computer/phone screen? Won’t be using again.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMt Gravatt
Similar opinion? Write a review on ProductReview.com.au!
MallyGee
MallyGeeGreater Melbourne (Metropolitan), VIC

Long time user now going elsewhere

published

I've created over 75 photobooks over the years and have previously given a rave review but I'm now one very disappointed ex-customer who has found a new alternative provider. Please bring back the features of the old website and the previous 'ease-of-use'.

Product Quality
2/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationParkmore Vic
Similar opinion? Write a review on ProductReview.com.au!

not worth the effort

published

After making photo books and calendars for 10 years and being extremely happy with the results and service I am extremely disappointed with the new site and feel that I will have to look elsewhere .
The new site, despite being told that it would be improved once it was up & running, is very poor -no borders, limited backgrounds, text is difficult to get the correct size and inability to crop photos. Please develop and fine tune this site asap or I'm quite certain that you will lose this customer and many more. The new site JUST DOES NOT WORK!

Incentivised Review No
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Photo Printing Services

Find out how Big W Photos compares to other Photo Printing Services

Know better, choose better.

Compare all

Disappointing

published

Have produced many 100 page books on the old site which was fabulous. The new site lacks borders, embellishments, a variety of backgrounds & most of all fine tuning of photo sizes, etc. This all has to be guess work. I looked at the new site months ago & I'm back on it today. Nothing has changed. I would have thought that it would have been further developed by now. Why can't some of the features that were on the old site be reproduced in some form? The site just seems impossible to use. Disappointed!

Incentivised Review No
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

The new Version is useless

published

I have been using the old version for about 10 years. So much is missing in the new version that I find it useless for what I do. Sorry BigW you lost me.

Incentivised Review No
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

New photo book website

published

I’ve used Big W photo books since 2015. Always very happy with end result. Just started my new 2021 book on new website. Very disappointing! NO borders or embellishments and very limited backgrounds. Regrettably I’ll need to find another website to make my books from now on. Very disappointing Big W!

Incentivised Review No
Return Claim MadeNo
Store LocationMarion SA
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 2

Questions & Answers

Abbi S.
Abbi S.asked

Can you use a laptop to print photos

No answers
Deb
Debasked

How do I change the order of my pages on the new site?

2 answers
Krystal H.
Krystal H.

I don’t think you can. If it’s possible, I’d like to know too! It was a pain

Oska
Oska

No you can't. SO Frustrating and a pain. I phoned the help line and was advised that it cannot be done with the new software. Have to delete items on page and change page numbers.

Elizabeth W.
Elizabeth W.asked

How do I save my calendar when the save button is constantly spinning and in a shadow not allowing me to complete my project?

No answers
See all Big W Photos questions

Get an answer from our members and Big W representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.