Big W Photos (page 2 of 2)

I have been creating BigW photbooks for almost ten years and have invariably been delighted with the results.Recently I started to create a book using the new BigW web-site. It is a disaster. There are no Borders or Embellishments and a lot less editing tools. When I attempted cropping photos it discarded the portion I wished to retain and loaded the portion I had cropped off! I have requested a refund for the 'Buy now Create later' book that I ordered because it is not possible to create a book to the same high standard as the, more than thirt...

After using your site many times to produce beautiful photo books and family calendars, i was extremely disappointed, when after talking up your site to a friend, i went to help her navigate how to use the site only to be presented with your new platform. This platform is not user friendly, lacks tools to produces beautiful finishes and worst of all the editing tools are abysmal. in my opinion this new platform should not have been launched until it was as good as or better than the old platform. Flash technology support is not being removed un...

WHY doesn’t the app allow me to save my project?!!! What’s the point of creating something if you can’t save it? I’ve lost everything. Don’t waste your time. Far more reliable apps out there.

I had a 16x12 project saved on old site which took me many hours to do. Without warning it was deleted because they are no longer printing that size album.

My wife was working on a book to send to her parents in the UK with 400 photos. Big W upgraded without warning and we lost many hours work. Would risk using them again.

Words & photos to blurry to see. I've used 2 different browsers with the same result. You need to zoom in to read the text you type but the type option doesn't work on zoom so when you type you have to zoom out again & everything is unfocused. I am getting headaches doing my books. The features are very limiting without many backgrounds to choose from & no borders. No embellishments. Fonts are very limiting to & bare no relationship to the sizes they were before. Also doesn't seem like any of the suggestions to improve the site have been actioned. Very disappointing.

I've done calendars in the past with BW and was reasonably pleased. So I decided to get my holidays in albums with it too.
I have not used the old site and I'm told you have to use one or the other but no connection between them.
With the new site there are no guides available and there are strange features with strange events like spread pages disappearing. (I read some people lost the lot!)
If you're on the last page and try to add more (before or after)...the 'after' wont work and your last page will be behind the the added blanks! There i...

I ordered a cushion cover with my late fathers portrait on it for my mother for Mother's Day.
Dissapointed would be an understatement!
I uploaded a photo of my father and his dog, and this is how it was printed,with the top part of his head missing.
Needless to say, I won't be using the service again.

If I could give 0 stars I would. I was making a photo book for my mother's 50th. After spending ten 12 hour days on my photo book, when I went to order, the whole thing was gone, despite saving always. It just went completely blank whilst in my cart. I will now not have a present. The time off work and life that I took out to complete this I cannot get back. There is no number to call either, just an email. Devastated. Disappointed. Angry. Will NEVER use again.

Ordered a set of stock standard photo, all the same size 4 x 6 and all the same finish. Paid express post for them think they should arrive in a week or so. 8 days later I finally receive confirmation they have been shipped. I wouldn’t expect them to be shipped straight away but 8 days later? Appalling service. No communication, couldn’t even track the order. Will not use again.

Having recently completed a project was keen to complete another album. Have found the upgrade has removed a large number of features. Background, embellishments. Will be looking at other sites.

I have made dozens of beautiful books for friends and family over many years. Most with big W I always found their site to be the best user friendly site of all. Background colours and themes seem to be gone along with embellishments and frames etc etc. I am finding it difficult to tilt photos on an angle and to rearrange pages appears to be a no go. First time users may think this site ok but after using old site this upgrade doesn’t measure up at all. Looking forward to seeing some improvements perhaps before looking for one more user friendly.

The upgrade to this website is terrible. Where are the textured backgrounds, embellishments, borders and choice of fonts. I was also nearly finished a book and it disappeared, after many hours of preparation. Not happy. All old projects have also disappeared. I will not be using this site again.

35 pages, and a lot of hours wasted. They "upgraded" their site. All of my work is gone and can't be recovered. Very unhappy and taking my business elsewhere.
They managed to save my photos, but not my projects. Surely, if they could do one, they could do the other?

Ordered a 2020 calendar for a Christmas present and received a 2019 calendar. Was mucked around and had rude customer service from workers just trying to get my order so wont bother asking for my calendar to be fixed and probably wont use Big W photos again.

I wanted to try Big W photo printing services for single prints and photo book gifts. A very disappointing result for single prints. I ensured the images were high resolution, high quality and individually adjusted for best settings in Photoshop. The colour cast and brightness/contrast results on the prints are extremely disappointing. Faces/skin tones look very washed out and pasty. I had ordered these prints to send as gifts. Now they are in the rubbish bin.

The photo book process is clumsy and laborious. After several hours creating a photobook, the software would not allow me to complete the purchase - it stopped midway through the ordering process and would not allow me to exit or proceed further. Disappointment all round.

I ordered 300 photos (first time ordering photos online) and am terribly disappointed. The photos arent sharp as they should be. And some heads were chopped off at the top. Not sure if this was a bad batch.

The soft cover photo book came damaged, cracked on one side and bended, not packed properly to protect the photo book. No email confirmation about the order, although the order came pretty quickly.

I purchased two hard cover photos books. In the image of the product that you buy it shows a photo book with high gloss pages. When I received my photos books they were a very soft mat Finnish and it made a lot of the photos with darker colours and black in them look really bad.
Update: after contacting them, Big W told me yes I was correct that if you are logged into your Big W account there is no description on the product. You click on a product and can but it but there is no way to find out any details. You need to log out of your account t...

Well I’ve been trying to take advantage of the photo book sales in this past month. The sale ended 15 minutes ago and I’ve been battling to get your fujifilm software to load for my $94 (now $124) album for 2 hours. Deadline missed... unreliable software... I can’t even get the projects to load.
What a waste of 4 hours creating this book for the deadline.
Oh! And the pop up said to contact support for help... but there’s no link or number.
Oh! Oh! The mobile app wouldn’t recognize my password when I tried to pay for the project via that..