Reviewer Photos & Videos
BigW PHOTO BOOKS. Now MUCH harder to compile
This is a review of BigW photo books. I have produced many photo books with BigW and have never been dissatisfied with the mechanics of producing one at the computer, until now. Some time between now and when I last sat down to make one, BigW changed their working interface for photo books. Once it was possible to go easily between inserting text and photos. No longer. There is no choice for ordering the photos that I can see. The end and home buttons don't work with the selected photos. I have 463 photos selected. It takes AGES going from the ...top to the bottom. And when a text box is added, the next photo to be selected disappears back down to the bottom of the column of photos. I don't know what the printed product will look like. This review is not about that. Just getting to the 'add to cart' stage is MUCH, MUCH harder. VERY UNHAPPY.
the website will test your patience
The website literally kept crashing and I have to start all over again for 20x. It is not user friendly. After exerting too much effort, the whole album was empty—
Also, you have to upload photos a numerous times— then end up with no photo uploaded. The “save” icon doesnt save anything.
After hearing a few good reviews from friends, I decided to go with Big W to get some prints done.
Ordered 2 x canvas prints and a couple of photos.
First of all I was supposed to get free shipping as I’m in lockdown in Vic (as stated on your website) yet still charged the full price for shipping - not happy.
Canvas prints arrived today. One of them was pretty good, the quality was great but the second one was dark, blurry and very poor quality. So bad in fact that I’ll have to get it done again.
The photos I ordered that were ‘next day’ still haven’t arrived and were done a week ago.
Since changing to Fuji photobooks the ease of creation has bombed. Can’t rearrange pages, can’t step backwards, doesn’t have embellishments or borders, and most infuriatingly of all you can’t clear used pictures. Therefore when creating a 100 pg photobook you must scroll through hundreds of photos each time. Prints are great but forget the photobooks!
I bought four canvas prints from big w. It has been three weeks and they still have not been made. Big W have ignored all my emails requesting a refund. Not happy
What have you done????
Why change things when what was there was SO much better. I cannot believe the changes that have been made to the options available for photo book creation. No borders, no embellishments and so little options for backgrounds - no Christmas, no special occasion, no baby etc etc. I can only believe that someone who has very little idea of what is required to create a photo book has designed this new site. It is SO very disappointing. After creating many, many photo books on this site, over the years I now have to find another site to create my bo...oks. Bad move Big W. I was going back onto the site to try and replace photo books that we recently lost in a house fire. ALL my saved books over the past 10 years or more have been deleted with no warning. Big W please do something to bring back the old photo book site - we need borders, embellishments and the additional options to be able to create the beautiful photo books we once could.
I have created so many photobooks over the years with Big W but this new website is an absolute disaster. I am having so many problems with it. Also there is no embellishments etc. This is not a user friendly site, I am so disappointed. I will have to start creating photobooks through other sites. Why change things when there is nothing wrong with it.
I placed an order for canvas pics and I didn’t realised when I was uploading the pics that they were outside the boarder. It would have been courteous if I could have received a call to let me know before it was printed. I would have paid for a bigger canvas if needed but instead the pics were made and most of pic was folded over the side. Obviously I can’t used these now. I am very disappointed. This is the first time I used Big W photos and I was not happy with the service at all.
So disappointed in new BigW Photos web-site.
I have been creating BigW photbooks for almost ten years and have invariably been delighted with the results.Recently I started to create a book using the new BigW web-site. It is a disaster. There are no Borders or Embellishments and a lot less editing tools. When I attempted cropping photos it discarded the portion I wished to retain and loaded the portion I had cropped off! I have requested a refund for the 'Buy now Create later' book that I ordered because it is not possible to create a book to the same high standard as the, more than thirt...y books, I've created in the past, using the new web-site. The web-site has obviously been launched before it ready. It is not good enough to say that features such as Borders and Embellishments will be added later. They are needed now. I won't be creating any more photobooks until I am assured the site is up and running correctly and with all the features of the original web-site.
BigW photos new platform
After using your site many times to produce beautiful photo books and family calendars, i was extremely disappointed, when after talking up your site to a friend, i went to help her navigate how to use the site only to be presented with your new platform. This platform is not user friendly, lacks tools to produces beautiful finishes and worst of all the editing tools are abysmal. in my opinion this new platform should not have been launched until it was as good as or better than the old platform. Flash technology support is not being removed un...til December so you should have continued with this platform and had your IT people finish development of the new platform before launching. As it stands now i doubt i will use BigW photos again and definitely will not recommend it to others
NOT ABLE TO SAVE
WHY doesn’t the app allow me to save my project?!!! What’s the point of creating something if you can’t save it? I’ve lost everything. Don’t waste your time. Far more reliable apps out there.
Hours and hours of work lost
I had a 16x12 project saved on old site which took me many hours to do. Without warning it was deleted because they are no longer printing that size album.
Changed website and lost project I was working
My wife was working on a book to send to her parents in the UK with 400 photos. Big W upgraded without warning and we lost many hours work. Would risk using them again.
All sorts of problems with new big W photo website
Words & photos to blurry to see. I've used 2 different browsers with the same result. You need to zoom in to read the text you type but the type option doesn't work on zoom so when you type you have to zoom out again & everything is unfocused. I am getting headaches doing my books. The features are very limiting without many backgrounds to choose from & no borders. No embellishments. Fonts are very limiting to & bare no relationship to the sizes they were before. Also doesn't seem like any of the suggestions to improve the site have been actioned. Very disappointing.
Why change your online photo site
I tried to do a photo book on the Harvey Norman online site, only to find they have changed the way it’s done, it’s now useless. I decided to give Big W ago, GUESS WHAT, same terrible setup as HN. I have just waisted 2hrs trying to do one simple 8x6 photobook. It kept dropping out and losing pics & wouldn’t let me save anything. Ridiculous. Looks like I’ll be going to Snapfish. Please look at the reviews from other cust trying to do photo books and please fix this issue.
A real head ache to work with.
I've done calendars in the past with BW and was reasonably pleased. So I decided to get my holidays in albums with it too.
I have not used the old site and I'm told you have to use one or the other but no connection between them.
With the new site there are no guides available and there are strange features with strange events like spread pages disappearing. (I read some people lost the lot!)
If you're on the last page and try to add more (before or after)...the 'after' wont work and your last page will be behind the the added blanks! There i...
I ordered a cushion cover with my late fathers portrait on it for my mother for Mother's Day.
Dissapointed would be an understatement!
I uploaded a photo of my father and his dog, and this is how it was printed,with the top part of his head missing.
Needless to say, I won't be using the service again.
New Photo Book Website is TERRIBLE
If I could give 0 stars I would. I was making a photo book for my mother's 50th. After spending ten 12 hour days on my photo book, when I went to order, the whole thing was gone, despite saving always. It just went completely blank whilst in my cart. I will now not have a present. The time off work and life that I took out to complete this I cannot get back. There is no number to call either, just an email. Devastated. Disappointed. Angry. Will NEVER use again.
Ordered a set of stock standard photo, all the same size 4 x 6 and all the same finish. Paid express post for them think they should arrive in a week or so. 8 days later I finally receive confirmation they have been shipped. I wouldn’t expect them to be shipped straight away but 8 days later? Appalling service. No communication, couldn’t even track the order. Will not use again.
Recent upgrade disappointing
Having recently completed a project was keen to complete another album. Have found the upgrade has removed a large number of features. Background, embellishments. Will be looking at other sites.
Unhappy with upgrade of site.
I have made dozens of beautiful books for friends and family over many years. Most with big W I always found their site to be the best user friendly site of all. Background colours and themes seem to be gone along with embellishments and frames etc etc. I am finding it difficult to tilt photos on an angle and to rearrange pages appears to be a no go. First time users may think this site ok but after using old site this upgrade doesn’t measure up at all. Looking forward to seeing some improvements perhaps before looking for one more user friendly.
The upgrade to this website is terrible. Where are the textured backgrounds, embellishments, borders and choice of fonts. I was also nearly finished a book and it disappeared, after many hours of preparation. Not happy. All old projects have also disappeared. I will not be using this site again.
Poor quality and poor customer service when questioned.
Being a photographer I understand that Big W/Kmart printing isn't going to be at industry standard, which I am okay with. 9 times out of 10 I prefer to print with Kmart. I didn't this time because the kiosks were closed due to coronavirus. After printing my photos at Big W instead, they were really bad quality and were all extremely saturated and some verged on being B&W. I figured maybe their printer ran out of colour. I approached the guy at the desk very apologetically saying "im really sorry to be this person" Also showing him on my phone ...what the photos were meant to look like. He spoke to me in a very condescending way as he said "well obviously pictures won't look the same on paper as they do on the screen". which I more than understand. After mentioning I understand photography and how it prints he then tried to compare his sister being a professional and if she prints with Big W then I shouldn't complain? I couldn't justify spending the money I did for half black and white photos. I eventually got my refund. This guy made a very difficult situation out of nothing and it has put me off using Big W for anything. Will definatly never print with you guys again.
An "Upgrade" to the site has erased my projects
35 pages, and a lot of hours wasted. They "upgraded" their site. All of my work is gone and can't be recovered. Very unhappy and taking my business elsewhere.
They managed to save my photos, but not my projects. Surely, if they could do one, they could do the other?
Received my large order, all photos were very poor quality. Grainy, heads cut off etc. I've emailed all week I've rang and been on hold for 20 minutes. No one responds. I went in store and they can't help. Very poor service and very disappointed with my photos.
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