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Big W Photos

Big W Photos (page 2 of 5)

4.2 from 833 reviews · View Statistics
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Reviews

  • Rates and Fees
    4.0 (2)
  • Job Satisfaction
    1.0 (3)
  • Timeliness
    1.3 (3)
  • Product Quality
    1.6 (29)
  • Return Claim MadeYes (4) · No (45)
  • Customer Service
    1.5 (25)
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L&R
L&RSouth East Queensland, QLD
  • 3 reviews

BigW PHOTO BOOKS. Now MUCH harder to compile

published
Incentivised Review No
Return Claim MadeNo
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JDY
JDYGreater Melbourne (Inner), VIC
  • 4 reviews
  • 1 like

the website will test your patience

published

The website literally kept crashing and I have to start all over again for 20x. It is not user friendly. After exerting too much effort, the whole album was empty—

Also, you have to upload photos a numerous times— then end up with no photo uploaded. The “save” icon doesnt save anything.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Cathy J
Cathy JGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Average quality

published

After hearing a few good reviews from friends, I decided to go with Big W to get some prints done.
Ordered 2 x canvas prints and a couple of photos.
First of all I was supposed to get free shipping as I’m in lockdown in Vic (as stated on your website) yet still charged the full price for shipping - not happy.
Canvas prints arrived today. One of them was pretty good, the quality was great but the second one was dark, blurry and very poor quality. So bad in fact that I’ll have to get it done again.
The photos I ordered that were ‘next day’ still haven’t arrived and were done a week ago.
Not impressed!!!

Product Quality
2/5
Customer Service
1/5
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Moiramappers
MoiramappersSydney Surrounds, NSW
  • 2 reviews
  • 3 likes

Photobook nightmare

published

Since changing to Fuji photobooks the ease of creation has bombed. Can’t rearrange pages, can’t step backwards, doesn’t have embellishments or borders, and most infuriatingly of all you can’t clear used pictures. Therefore when creating a 100 pg photobook you must scroll through hundreds of photos each time. Prints are great but forget the photobooks!

Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
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  • Verified

Never received

published

I bought four canvas prints from big w. It has been three weeks and they still have not been made. Big W have ignored all my emails requesting a refund. Not happy

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
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Tania
TaniaGreater Melbourne (Metropolitan), VIC

What have you done????

published
Product Quality
1/5
Incentivised Review No
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Andrea
AndreaSydney, NSW
  • 4 reviews
  • 3 likes

Photobook disaster

published

I have created so many photobooks over the years with Big W but this new website is an absolute disaster. I am having so many problems with it. Also there is no embellishments etc. This is not a user friendly site, I am so disappointed. I will have to start creating photobooks through other sites. Why change things when there is nothing wrong with it.

Incentivised Review No
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Marcia V.
Marcia V.
  • 4 reviews
  • 2 likes
  • Verified

Poor service

published

I placed an order for canvas pics and I didn’t realised when I was uploading the pics that they were outside the boarder. It would have been courteous if I could have received a call to let me know before it was printed. I would have paid for a bigger canvas if needed but instead the pics were made and most of pic was folded over the side. Obviously I can’t used these now. I am very disappointed. This is the first time I used Big W photos and I was not happy with the service at all.

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Product Quality
1/5
Customer Service
1/5
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glynintassie
glynintassieBarrington
  • 4 reviews
  • 7 likes

So disappointed in new BigW Photos web-site.

published
Incentivised Review No
Return Claim MadeNo
Store LocationBigW Photos on-line.
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Diane
DianeSydney, NSW

BigW photos new platform

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Staci
StaciAU
  • 23 reviews
  • 18 likes

NOT ABLE TO SAVE

published

WHY doesn’t the app allow me to save my project?!!! What’s the point of creating something if you can’t save it? I’ve lost everything. Don’t waste your time. Far more reliable apps out there.

Product Quality
1/5
Customer Service
1/5
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Hours and hours of work lost

published

I had a 16x12 project saved on old site which took me many hours to do. Without warning it was deleted because they are no longer printing that size album.

Incentivised Review No
Return Claim MadeNo
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David
DavidSydney, NSW

Changed website and lost project I was working

published

My wife was working on a book to send to her parents in the UK with 400 photos. Big W upgraded without warning and we lost many hours work. Would risk using them again.

Product Quality
4/5
Customer Service
1/5
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All sorts of problems with new big W photo website

published

Words & photos to blurry to see. I've used 2 different browsers with the same result. You need to zoom in to read the text you type but the type option doesn't work on zoom so when you type you have to zoom out again & everything is unfocused. I am getting headaches doing my books. The features are very limiting without many backgrounds to choose from & no borders. No embellishments. Fonts are very limiting to & bare no relationship to the sizes they were before. Also doesn't seem like any of the suggestions to improve the site have been actioned. Very disappointing.

Incentivised Review No
Return Claim MadeNo
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Joe
Joe
  • 2 reviews

Why change your online photo site

published

I tried to do a photo book on the Harvey Norman online site, only to find they have changed the way it’s done, it’s now useless. I decided to give Big W ago, GUESS WHAT, same terrible setup as HN. I have just waisted 2hrs trying to do one simple 8x6 photobook. It kept dropping out and losing pics & wouldn’t let me save anything. Ridiculous. Looks like I’ll be going to Snapfish. Please look at the reviews from other cust trying to do photo books and please fix this issue.

Incentivised Review No
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michelm
michelmSydney, NSW
  • 13 reviews
  • 4 likes

A real head ache to work with.

published
Customer Service
3/5
Incentivised Review No
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Susan
SusanHunter Region, NSW

Very dissatisfied

published

I ordered a cushion cover with my late fathers portrait on it for my mother for Mother's Day.
Dissapointed would be an understatement!
I uploaded a photo of my father and his dog, and this is how it was printed,with the top part of his head missing.
Needless to say, I won't be using the service again.

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Product Quality
1/5
Customer Service
1/5
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Kiera C
Kiera CPerth
  • 3 reviews
  • 1 like

New Photo Book Website is TERRIBLE

published

If I could give 0 stars I would. I was making a photo book for my mother's 50th. After spending ten 12 hour days on my photo book, when I went to order, the whole thing was gone, despite saving always. It just went completely blank whilst in my cart. I will now not have a present. The time off work and life that I took out to complete this I cannot get back. There is no number to call either, just an email. Devastated. Disappointed. Angry. Will NEVER use again.

Incentivised Review No
Return Claim MadeNo
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Terrible

published

Ordered a set of stock standard photo, all the same size 4 x 6 and all the same finish. Paid express post for them think they should arrive in a week or so. 8 days later I finally receive confirmation they have been shipped. I wouldn’t expect them to be shipped straight away but 8 days later? Appalling service. No communication, couldn’t even track the order. Will not use again.

Customer Service
1/5
Incentivised Review No
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Grammy
GrammyNew South Wales

Recent upgrade disappointing

published

Having recently completed a project was keen to complete another album. Have found the upgrade has removed a large number of features. Background, embellishments. Will be looking at other sites.

Incentivised Review No
Return Claim MadeNo
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Unhappy with upgrade of site.

published

I have made dozens of beautiful books for friends and family over many years. Most with big W I always found their site to be the best user friendly site of all. Background colours and themes seem to be gone along with embellishments and frames etc etc. I am finding it difficult to tilt photos on an angle and to rearrange pages appears to be a no go. First time users may think this site ok but after using old site this upgrade doesn’t measure up at all. Looking forward to seeing some improvements perhaps before looking for one more user friendly.

Product Quality
4/5
Incentivised Review No
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Diane
DianeSouth East Queensland, QLD

Changed Website

published

The upgrade to this website is terrible. Where are the textured backgrounds, embellishments, borders and choice of fonts. I was also nearly finished a book and it disappeared, after many hours of preparation. Not happy. All old projects have also disappeared. I will not be using this site again.

Incentivised Review No
Return Claim MadeNo
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Sarah
Sarah
  • 2 reviews
  • 1 like

Poor quality and poor customer service when questioned.

published
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Product Quality
1/5
Customer Service
1/5
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Abbycat1
Abbycat1Sydney Surrounds, NSW

An "Upgrade" to the site has erased my projects

published

35 pages, and a lot of hours wasted. They "upgraded" their site. All of my work is gone and can't be recovered. Very unhappy and taking my business elsewhere.
They managed to save my photos, but not my projects. Surely, if they could do one, they could do the other?

Incentivised Review No
Return Claim MadeNo
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Tassy
Tassy
  • 2 reviews

Terrible quality

published

Received my large order, all photos were very poor quality. Grainy, heads cut off etc. I've emailed all week I've rang and been on hold for 20 minutes. No one responds. I went in store and they can't help. Very poor service and very disappointed with my photos.

Product Quality
1/5
Customer Service
1/5
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