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Big W Photos

Big W Photos

4.2 from 803 reviews · View Statistics
See the Best Photo Printing Services in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Big W

Reviews

  • Rates and Fees
    3.3 (3)
  • Job Satisfaction
    2.3 (4)
  • Timeliness
    2.5 (4)
  • Product Quality
    2.2 (39)
  • Return Claim MadeYes (4) · No (56)
  • Customer Service
    2.3 (35)
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Quality Slipping

published

This would be the 7th canvas photo I have ordered from Big W Photos and unfortunately this one is a bit of a disappointment. The canvas isn't as tight to the frame as the others and there is part of the end of a staple sticking out of the wooden frame. It was ordered as a portrait but the hanging strap is for a horizontal picture. I will be using velcro strips to hang it, so I can get around that problem. I am just disappointed in their quality control, I hope the canvas wont sag over time. Please don't let your standards slip.

Customer Service
5/5
Incentivised Review No

UNHAPPY

published

I Have been trying to order for half hour. Not giving right info to allow order. Can't get a password to sign in. Not easy although have done ordering before.

Job Satisfaction
1/5
Timeliness
1/5
Carla Zizek
Carla ZizekSouth East Queensland, QLD
  • 2 reviews

Convenient

published

Very convenient but the last 2 sets of photos I have had did have lines through them I was disappointed with photos quality was good colour was also good it was just the lines

Rates and Fees
4/5
Job Satisfaction
4/5
Kith
KithSydney, NSW

Very disappointing

published

The online photo order platform is very disappointing. I placed one order, I was charged but the order didn't process. Had to contact support and manually get it processed ( it was not an easy task to get help from support for that). Then one of the print in that order was not what I expected ( the portal didn't show a correct preview). The photo came out landscape when I wanted it in portraited. Placed another order for that and that too got stuck!!!

Rates and Fees
3/5
Job Satisfaction
1/5
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Kellie Nolan
Kellie NolanSydney, NSW

It's ok..

published

No borders or embellishments anymore so not as great to do album's etc. Was much better before the site upgrade a few years ago. Can't make new projects from albums downloaded awhile ago. Had to add them all over again.

Rates and Fees
3/5
Job Satisfaction
3/5
Debmac1
Debmac1Perth, WA
  • 4 reviews
  • 2 likes

Postage exhorbitant

published

Great if you want to collect from a store (free). Specials are great value and easy enough to use but postage was more than $40 - about 40% more than my total order and that was standard delivery. In excess of $1200 for express. You can't see delivery fee before you order, different to Big W usual order rates, and can't use Everyday Rewards. Of course it takes a bit of work to compile an order so you are going to pay the postage rather than repeat the whole process on another app. Will be wiser next time.

Incentivised Review No
Store LocationOnline
Sandyk
SandykNorth Queensland, QLD

Photo Book options of backgrounds etc. unsuitable

published
Incentivised Review No
Return Claim MadeNo
Not happy
Not happyGreater Melbourne (Outer), VIC

Disappointed

published

Very disappointed with the new site, I have completed many photo books over the past few years and they have been great. I’m So angry and disappointed that I am unable to reorder previous projects and the lack of features in the new site, no frames, borders or embellishments. Will have to look elsewhere.

Incentivised Review No
Return Claim MadeNo
Joanne
Joanne Central Highlands and Goldfields, VIC

New web update crazy.

published

I have been using the Big W Photo site for at least 7 years to make Photo Books for clients that I take on holidays and I am very disappointed with the new site. Really NO BORDERS for the photos. No little embellishments to add. Very boring, I may look else where.

Product Quality
3/5
Customer Service
3/5
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Dee W.
Dee W.
  • 2 reviews
  • 1 like

So Disappointing!

published

Before 2021 I completed 4 family history books and they have been fabulous. I have just started no 5 and am devastated to find how boring its going to look!!! What's happened to the photo frames and embellishments that make you want to turn each page? I feel like cancelling my progress, despite having paid upfront. I have put so much work into this and am going to be disappointed with the result!! Does anyone from bigw read this??

Incentivised Review No
Raeleen W.
Raeleen W.Darwin, NT
  • 3 reviews

New Version of Online Photos is Terrible

published

Not user friendly. Missing embellishments and borders/frames. Always used Big W Photos for photobooks and calendars. Hadn’t noticed the missing items until I had uploaded all my pics into book

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
ROCKET
ROCKETCentral Highlands and Goldfields, VIC
  • 2 reviews

NEW SETUP IS TERRIBLE!!

published

New updated software is absolutely terrible. Not user friendly at all. Not flexible when using personal dates. Less backgrounds. No embelishments or boarders. Found all this out after uploading alot of photos. I have been a long time maker of calendars for the family for over 10 years. Will start looking elsewhere. This is not a software improvement but a software catastrophy Big W. Looked for other sites where I can pick up in store but they are all owned by Fuji Film with same database. Very, very disappointing.

Incentivised Review No
Return Claim MadeNo
Store LocationBendigo
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S P
S PQueensland
  • 2 reviews
  • 1 like

Disappointed in my photo tile and key ring -too dark

published

The photo tiles and key rings are too dark and not sharp - poor quality. The price and ease of ordering online was good but the result was so disappointing. Emailed customer service and their response was “bare in mind that when viewing images on a computer / phone screen they will always appear lighter/ brighter as the screen is back lit”. This is a copout
excuse especially as you are ordering the items online, how else are you to view/review the items if not on a computer/phone screen? Won’t be using again.

Product Quality
1/5
Customer Service
1/5
MallyGee
MallyGeeGreater Melbourne (Metropolitan), VIC

Long time user now going elsewhere

published

I've created over 75 photobooks over the years and have previously given a rave review but I'm now one very disappointed ex-customer who has found a new alternative provider. Please bring back the features of the old website and the previous 'ease-of-use'.

Product Quality
2/5
Customer Service
4/5

Photobooks

published

Have done many photobook s calendars and other things with Big W....I am waiting for the site improvement as stated...can you advise when this will be please.
I want to continue to support Big W but at present without borders...embellishments..
And many other previous features...and paying the same price...the decision to stay loyal is becoming more difficult...look forward to the added changes...many thanks

Incentivised Review No
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Questions & Answers

natalie.
natalie.asked

Why do my photos always print out of order no matter what order I put them in? It's very frustrating when I have to reorder hundreds of photos everytime after they print

1 answer
Sue
Sue

Is this for the books? That is very odd. Are you saving them when you choose what photo you want on a particular page? I would contact customer service as ask for help. All mine were printed exactly how I ordered them.

Glenda E.
Glenda E.asked

can you get a photo off an old negative film?

1 answer
Dunnster64
Dunnster64

Hi Glenda,
I've never seen that facility at Big W. I have my own scanner that I scan old negatives from.
regards

Annette
Annetteasked

Does big w print documents

1 answer
Dunnster64
Dunnster64

Thanks Annette.
I've never had the need, and don't recall ever seeing anybody there doing so.
regards

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