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Big W Photos

Big W Photos (page 2 of 7)

4.2 from 833 reviews · View Statistics
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Reviews

  • Rates and Fees
    4.0 (6)
  • Job Satisfaction
    2.0 (5)
  • Timeliness
    3.0 (7)
  • Product Quality
    2.3 (51)
  • Return Claim MadeYes (5) · No (71)
  • Customer Service
    2.5 (45)
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marian
marianPerth, WA
  • 2 reviews

New web page disappointing

published

I have been making calendars and photo books through bigw since 2010 and have been very happy with the experience. Unfortunately the new webpage is disappointing, the lack of embellishments and limited borders and backgrounds is the reason I have now switched to a competitor.
Hopefully I can return once this had been addressed.

Incentivised Review No
Return Claim MadeNo
Store LocationWhitfords
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New photo book website

published

I’ve used Big W photo books since 2015. Always very happy with end result. Just started my new 2021 book on new website. Very disappointing! NO borders or embellishments and very limited backgrounds. Regrettably I’ll need to find another website to make my books from now on. Very disappointing Big W!

Incentivised Review No
Return Claim MadeNo
Store LocationMarion SA
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Very poor magnets but Great Calendar.

published

The calendars I ordered were great, I just love them. I order one every year. This year I thought i would add a few magnets as Christmas gifts. Every single magnet has fallen apart less than one day of being put on each person's refrigerators. Very poor quality and very upsetting that I've gifted 5 horrible magnets with my daughters photo in them.

Incentivised Review No
Return Claim MadeNo
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Koula
KoulaGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 2 likes

Poor quality engraving (burning) on bamboo cutting board

published
Product Quality
1/5
Customer Service
2/5
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What happened to Big W Calendars??

published

I have been creating my annual calendar through the Big W website for the last 10 years, and the experience has always been awesome...until now! The backgrounds, borders, embellishments, ability to customize each month with fonts and colours - all gone!
I am so disappointed and do hope the site reverts back to it's former functionality. Until then, I'm creating elsewhere!

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Rosemarie M
Rosemarie MRylstone
  • 2 reviews
  • 1 like

Calendars

published

I have being using the Calendar online for the past 9 years and have found it an excellent service until this year. I found the site impossible, barely being able to get on for the slowness. The new configuration is down from 100% to 0% and I am very disappointed as I have used the site for 9 years not one calendar but I do 7 and this year it’s a big 0.

Incentivised Review No
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delightcupcake
delightcupcakeSouth East Queensland, QLD
  • 2 reviews

Have used 3 times already

published

I have made calendars using Big W photos for Christmas 3 years in a row now. Really love the idea, especially when it goes on sale for half price which makes it more affordable!
The only thing is it can be a bit confusing and hard to navigate. The computer is a bit hard to use and is slow so can make the process time consuming. Apart from that, I really like it!

Incentivised Review No
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Some improvements would be useful

published

I made a very large family history album and found it difficult to read the writing I was placing in the album because it did not allow me to enlarge it. For that reason I had one copy printed and used it to edit the album so I could buy six, one for each of my children. There were problems with the printing but these were eventually sorted out by a kind representative of the company and the completed and very satisfactory albums arrived in time to be Christmas gifts. Because of the difficulties I was offered a discount which I accepted gratefully.

Customer Service
5/5
Incentivised Review No
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prints

published

I have just completed 2 large print orders, first one nearly six hundred most were cropped or very dark, so I thought I would try again, this time I went through each photo to make sure all settings were right ( about 320 photos) once again very poor job most are dark ect. So will not upload photos again.

Product Quality
1/5
Incentivised Review No
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Cannot pay!!

published

I have spent hours putting a photo book together, all photos uploaded after submitting but it will not let me get past ‘re-directing to PayPal’ it continues to whirl around nine stop! My album is just sitting in the cart I have tried other devices to retrieve (via my log in) but nothing in the cart, only on my iPad. Worked in January?

Incentivised Review No
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Incredulous
IncredulousPerth, WA
  • 2 reviews
  • 2 likes

Magic Wow Mug disappointing

published

The mug was amazing the first time. Worked fast and the print was perfect. But after *one* use, it has not gone completely black again - we've tried a couple more times and it's been 24 hours since the last try - and so you can see the design quite clearly. This was a novelty gift and I am really disappointed.

Product Quality
3/5
Incentivised Review No
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Michele
MicheleSouth East Queensland, QLD

The upgrade is much poorer!!!

published

Since whatever upgrade was done to this site, the outcome & options are much poorer quality! I have created many photobooks using Big W Photos, but after picking up my recent one I am quite disappointed! Pictures were grainy, the first page was actually stuck to the front cover, no option to frame photos, no icons to add & very few choices for backgrounds etc. I hope it improves as generally I am quite satisfied with the results & find it easy to use!

Product Quality
3/5
Customer Service
3/5
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Photobooks gone to sh*%

published

Have created and purchased photobooks with Big W for years. Since the new update which is terrible and a nightmare to use. I am not happy at all with the product compared to what I used to receive. I was so excited to pick it up after having to find out myself it was ready to collect which they normally send a message, but not now.
Opening up my photo book to view...I find my front page has a white line down the side...but with my 9 other photobooks I’ve created never had this issue.
The new back cover also makes it feel dodgy and is white instead of black and glossy like the old ones which made it easy to clean them.
Very disappointed.

Product Quality
1/5
Customer Service
2/5
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Photobooks and absolute disaster

published

I have done several photobooks through big w in the past, now they’ve changed their platform to Fuji and it’s a disaster! Way more difficult to work out, can’t save your job and not at all user friendly!! I don’t know why they changed.... they’ve lost me.

Incentivised Review No
Return Claim MadeNo
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TAO
TAOQueensland

Photo book nightmare

published
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
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Heather Shaw
Heather ShawVictoria
  • 2 reviews
  • 1 like

Photobook. Shocking service and program

published

This program is hopeless since they changed to Fuji. Can’t even change page order or do banners etc Project Kept freezing 3 hours on hold for service. Emails answered 4 days later. Only to be told I didn’t save project. Even tho I have done lots of photo books and was up to page 70. Lost project and lost me as a customer until they fix their program

Product Quality
1/5
Customer Service
1/5
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L&R
L&RSouth East Queensland, QLD
  • 3 reviews

BigW PHOTO BOOKS. Now MUCH harder to compile

published
Incentivised Review No
Return Claim MadeNo
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Lobita14
Lobita14Sydney, NSW
  • 4 reviews

Photos and books are ok

published

I have not problem with the photo lab quality of their products, but some of my last two photo orders were never notified to me. I needed to call to the store and chase orders, and find out that one was never done (after 2 weeks) and another one was done but never got the email telling me that it was ready for pick up.
Not sure if it is miscommunication between staff or simple a problem with their email notification system.

Product Quality
4/5
Customer Service
3/5
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JDY
JDYGreater Melbourne (Inner), VIC
  • 4 reviews
  • 1 like

the website will test your patience

published

The website literally kept crashing and I have to start all over again for 20x. It is not user friendly. After exerting too much effort, the whole album was empty—

Also, you have to upload photos a numerous times— then end up with no photo uploaded. The “save” icon doesnt save anything.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Cathy J
Cathy JGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Average quality

published

After hearing a few good reviews from friends, I decided to go with Big W to get some prints done.
Ordered 2 x canvas prints and a couple of photos.
First of all I was supposed to get free shipping as I’m in lockdown in Vic (as stated on your website) yet still charged the full price for shipping - not happy.
Canvas prints arrived today. One of them was pretty good, the quality was great but the second one was dark, blurry and very poor quality. So bad in fact that I’ll have to get it done again.
The photos I ordered that were ‘next day’ still haven’t arrived and were done a week ago.
Not impressed!!!

Product Quality
2/5
Customer Service
1/5
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Moiramappers
MoiramappersSydney Surrounds, NSW
  • 2 reviews
  • 3 likes

Photobook nightmare

published

Since changing to Fuji photobooks the ease of creation has bombed. Can’t rearrange pages, can’t step backwards, doesn’t have embellishments or borders, and most infuriatingly of all you can’t clear used pictures. Therefore when creating a 100 pg photobook you must scroll through hundreds of photos each time. Prints are great but forget the photobooks!

Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
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  • Verified

Never received

published

I bought four canvas prints from big w. It has been three weeks and they still have not been made. Big W have ignored all my emails requesting a refund. Not happy

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
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Rosie
RosieSouth East Queensland, QLD

Frustration Project won't save

published

I have made 8 books previously and been happy. Now 76 pages into 100page book and it won't save the work. lost only 10 pages when exiting the program but now I can't save even one page . I emailed the technical assistants but haven't heard any thing yet. these projects are time consuming and its very disappointing when the software fails. Updated platform has less features than the old platform

Incentivised Review No
Return Claim MadeNo
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Tania
TaniaGreater Melbourne (Metropolitan), VIC

What have you done????

published
Product Quality
1/5
Incentivised Review No
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Andrea
AndreaSydney, NSW
  • 4 reviews
  • 3 likes

Photobook disaster

published

I have created so many photobooks over the years with Big W but this new website is an absolute disaster. I am having so many problems with it. Also there is no embellishments etc. This is not a user friendly site, I am so disappointed. I will have to start creating photobooks through other sites. Why change things when there is nothing wrong with it.

Incentivised Review No
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Page 2 of 7

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