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Big W Photos

Big W Photos

4.2 from 830 reviews · View Statistics
See the Best Photo Printing Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Big W

Reviews

  • Rates and Fees
    4.3 (22)
  • Job Satisfaction
    4.0 (21)
  • Timeliness
    4.2 (26)
  • Product Quality
    3.4 (106)
  • Return Claim MadeYes (7) · No (122)
  • Customer Service
    3.4 (93)
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Reviewer Photos & Videos

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Krystal H.
Krystal H.Sydney, NSW

Patience required, but so worth it!

published
Job Satisfaction
4/5
Timeliness
5/5
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Sally D
Sally DMetropolitan Adelaide, SA
  • 2 reviews

Photos in a flash!

published

I have been using Big W for photos, photo frames and other photographic giftware for many years. It is always easy to use and if I do have a question, because the technology does change, I always receive prompt and friendly help. The lass who works there has been employed for many years and is always friendly and efficient. The quality is always very good and I receive photos very promptly. It is because of this I would go nowhere else. I did try another chain store for a canvas print and was disappointed with the quality, so never again.

Rates and Fees
5/5
Job Satisfaction
5/5
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Great calendars

published

Really liked the functionality of the BigW website for creating calendars. Easy to use and much more flexible than some competing suppliers. I am looking forward to using it for some of the other print products

Rates and Fees
5/5
Job Satisfaction
5/5
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Tango Juliette
Tango JulietteNorth Western Region, NSW
  • 2 reviews

Great products. Website a bit difficult.

published

I found it easy to get the photos onto the project- but difficulty at the last step when I wanted to “print”. I never knew it had saved. Frustrating me countless times, while I tried again and again to make my project. At the end, I found it had automatic saved my project ( about 6 times). I know it was probably me, although I think I’m reasonably tech savy, if I have problems, I’m guessing I’m not the only one.
Products turned up in time, and were really nicely prepared. I have made many photo products. The outcome always very good.

Rates and Fees
5/5
Job Satisfaction
5/5
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I love my annual family calendars!

published

For 10 years I have used BigW Photos to make a calendar using annual photos of our ever growing family. Great value and quality. The kids especially love to look out for their special photos on their birthday!!

Rates and Fees
4/5
Job Satisfaction
4/5
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Kat
KatSydney, NSW
  • 2 reviews
  • 4 likes
  • Verified

Big w photos sucks

published

It’s 21 December
This morning I ordered 4 key rings and 5 photos printed..
Ordered, paid, went through etc
$16.40 deducted from my bank account from Big W Photos.
No confirmation email. No order history.
Called Big W, there’s no record of my order.
So they say I need to fill an automated form to say what happened as the site is external to big w and they don’t have a phone number!
Absolute shambles. So angry. Don’t want to order more now in case they take more money and don’t send the order

Customer Service
2/5
Incentivised Review No
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Barbara K.
Barbara K.Perth, WA
  • 2 reviews
  • 3 likes

Photo turned out great

published

The only issues I had was poor communication from all involved. Rang the store to see if it had arrived there, was told it was there so went to pick it up and know one could find it for a while. Then 3 days later got an email to say it is at the store for pick up

Rates and Fees
5/5
Job Satisfaction
5/5
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Good and not so good

published

Basically a good product that I've used for years. The quality of paper and the binding is great for the price. If you're like me you'll wait for the special prices. Very sad that my local Big W is no longer available for book pick up. Yes I'm sure they are closing down stores so I might switch to post at some stage. My main criticism is that during the placement of photos online, they no longer have temporary guides on the page like they used to. It makes really hard to achieve accurate design

Incentivised Review No
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Photo Book

published

Seemed to be a bit difficult to navigate at first, but once got the hang of it, it was fine. It would be great if one could actually "review" the book before sending off. My book had a few errors in it - which I couldn't see before I sent it off. Working with the voucher system too was a bit of a headache. However, was pleasantly surpised by the book and the fast delivery.

Incentivised Review No
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Dee77
Dee77
  • 3 reviews

Beware, the new software is poor quality compared to the previous one.

published

I have previously ordered many Photo books from Big W with great success, however the new software has less options for background colours and embellishment, and is not user friendly. I am currently frozen out as I try to add more photos and the screen freezes and I cannot go back to the project. Total waste of my time. The last book I printed had text cut off the top of many pages, yet no warnings displayed when I was creating. They lure us with half price specials, but can't deliver the quality. Never again!

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Sue
Sue
  • 6 reviews

memories

published

I wasnt too sure on how the photo books would turn out but am so pleased with them. Wonderful quality. Would definitely recommend the books.
The engraved glasses I would not recommend. The font was way too small and no option given to increase the size.
Canvas photos were OK. Not the best quality.

Rates and Fees
4/5
Job Satisfaction
4/5
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Nice product

published

I thought the writing on the glass was too small and too light in colour and I don’t remember being given the opportunity to increase the font and colour size!

Rates and Fees
5/5
Job Satisfaction
4/5
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Quality Slipping

published

This would be the 7th canvas photo I have ordered from Big W Photos and unfortunately this one is a bit of a disappointment. The canvas isn't as tight to the frame as the others and there is part of the end of a staple sticking out of the wooden frame. It was ordered as a portrait but the hanging strap is for a horizontal picture. I will be using velcro strips to hang it, so I can get around that problem. I am just disappointed in their quality control, I hope the canvas wont sag over time. Please don't let your standards slip.

Customer Service
5/5
Incentivised Review No
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UNHAPPY

published

I Have been trying to order for half hour. Not giving right info to allow order. Can't get a password to sign in. Not easy although have done ordering before.

Job Satisfaction
1/5
Timeliness
1/5
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Thomas K.
Thomas K.Metropolitan Adelaide, SA

Good deal

published

The photo book is of good quality and came after a few days. The website unfortunately is not very user friendly especially for older customers. Would have liked easier text with photos.

Rates and Fees
4/5
Job Satisfaction
5/5
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Questions & Answers

Elizabeth W.
Elizabeth W.asked

How do I save my calendar when the save button is constantly spinning and in a shadow not allowing me to complete my project?

No answers
Carolyn
Carolynasked

How do I remove unwanted text event from a calendar grid when it does not appear on the current events?

No answers
SJJ
SJJasked

How do I edit the calendar so birthdays appear in the bottom grid on the app? It only lets me change coloour

No answers
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