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Big W Photos

Big W Photos

4.2 from 856 reviews · View Statistics
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Reviews

2.9
12 reviews
  • Rates and Fees
    4.7 (3)
  • Job Satisfaction
    5.0 (3)
  • Timeliness
    5.0 (3)
  • Product Quality
    3.2 (11)
  • Return Claim MadeYes (11) · No
  • Customer Service
    3.3 (11)
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Erik D
Erik DGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 8 likes

Terrible print, impossible to get response

published

Printed photo that I had enlarged before. Earlier prints had beautiful light. BigW print was just brown and grey.
That's not the main problem though. THe problem is that there is absolutely no response to complaints. In store they refer you to the website. Online you get no response.

Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
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chris
chrisSydney, NSW

High Quality Photos!

published

I have been using BIG W for many years, their quality and quick service is always 100%.
I recommend them to anyone wanting great photos. They recently had a 50% discount which was even better!

Rates and Fees
5/5
Job Satisfaction
5/5
Timeliness
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationLiverpool
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LTT
LTTGreater Melbourne (Inner), VIC

Fantastic customised wine glasses

published

Highly recommend if you are after wedding favours or if you are just after a customised wine glass for your home. Big size perfect for a red or white wine!

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Rates and Fees
4/5
Job Satisfaction
5/5
Timeliness
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationBig W Highpoint
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Amy D.
Amy D.North Queensland, QLD

Love ordering photo books so easy and well made.

published

When these books go on special the price is amazing for what you get I make something every year either a book or calendar and im never disappointed. So easy to make and design is easy to use only wish i could type words and put decorations around the page to make it more personal.

Rates and Fees
5/5
Job Satisfaction
5/5
Timeliness
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationBig W The willows Kiwan
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Photo Printing Services

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Koula
KoulaGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 3 likes

Poor quality engraving (burning) on bamboo cutting board

published
Product Quality
1/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeYes
Store LocationDoncaster
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Mary
Mary
  • 2 reviews

Excellent quality and online customer service

published

I designed premium cushion prints for mothers day, received all on time and quality was excellent for 2 out of the 3 cushions. When I asked for a reprint of the 3rd cushion due to poor printing, customer service were very accomodating and reprinted with no issues. It turned out perfect.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store Locationonline
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Sarah
Sarah
  • 2 reviews
  • 1 like

Poor quality and poor customer service when questioned.

published
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Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationGungahlin
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Indah Thomas
Indah ThomasGreater Melbourne (Outer), VIC
  • 2 reviews

D’Best

published

Perfect, i can’t see any mistake. The sticker more than I expected. Good value. Good for personal and business. Definitely will order some more and the rest. Love it x

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Product Quality
5/5
Customer Service
4/5
Return Claim MadeYes
Store LocationAltona Meadow, Melbourne
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The reviewer stated that an incentive was offered for this review

Tassy
Tassy
  • 2 reviews

Terrible quality

published

Received my large order, all photos were very poor quality. Grainy, heads cut off etc. I've emailed all week I've rang and been on hold for 20 minutes. No one responds. I went in store and they can't help. Very poor service and very disappointed with my photos.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
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Photo Printing Services

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Amanda W.
Amanda W.Central Queensland, QLD

Over a month and still awaiting family’s Christmas present

published

Ordered a calendar for family for Christmas within time frame received with incomplete calendar called and said it would be reprinted and still a month later awaiting family’s Christmas present to be reprinted called up local store numourous times to be told they will call when it’s ready.

Product Quality
1/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeYes
Store LocationGladstone Qld
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Nan Johnson
Nan JohnsonMetropolitan Adelaide, SA

Photo luggage tag.

published

The original photo luggage tag was disappointing The hole was punched on the wrong side thro the child’S face BUT I’m so pleased to report it was redone PERFECTLY! Thanks

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationArndale Kilkenny
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Questions & Answers

Shirley M.
Shirley M.asked

I have bought a buy now & create later photo book, but cant find where to start it.

No answers
mtraveller m.
mtraveller m.asked

bring a photo to foreground?

No answers
RuthF
RuthFasked

When doing a large photo book how do you know if you exceed their file size limit when it keeps letting you save the project. Why isn't there a warning that you have nearly exceeded the file size? Also why can't you delete photos on the left hand side once you've used them in your project?
Ruth

No answers
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