This would be the 7th canvas photo I have ordered from Big W Photos and unfortunately this one is a bit of a disappointment. The canvas isn't as tight to the frame as the others and there is part of the end of a staple sticking out of the wooden frame. It was ordered as a portrait but the hanging strap is for a horizontal picture. I will be using velcro strips to hang it, so I can get around that problem. I am just disappointed in their quality control, I hope the canvas wont sag over time. Please don't let your standards slip.
Very convenient but the last 2 sets of photos I have had did have lines through them I was disappointed with photos quality was good colour was also good it was just the lines
I used to love, love ,love Big W photo books but this new format is just so basic, boring and so much more time consuming to create. There are no frames, no embellishments, no themed templates and. you can’t rearrange pages. Backgrounds have to be added page at a time. I’ve made a couple of books using this new format only because they were on special. Having said that the actual finished product is excellent.
Think I’ll be looking for something better and less boring even if I have to pay more.
No borders or embellishments anymore so not as great to do album's etc. Was much better before the site upgrade a few years ago. Can't make new projects from albums downloaded awhile ago. Had to add them all over again.
I am very disappointed with the new website. It is very difficult to navigate with very limited features. I loved the old website. Will be exploring other companies for my next book.
New web update crazy.
I have been using the Big W Photo site for at least 7 years to make Photo Books for clients that I take on holidays and I am very disappointed with the new site. Really NO BORDERS for the photos. No little embellishments to add. Very boring, I may look else where.
Photo books - New version disappointing.
Among the various frustrations of using the new version of Big W photo books is the lack of numeric placement of items on the page. The previous version offered a set of numbers for the placement of text and images: eg. left - 260, top - 85. This was useful for being consistent with page numbers and images. In the new version items are placed by eye. I find this to be a sloppy solution.
New web page disappointing
I have been making calendars and photo books through bigw since 2010 and have been very happy with the experience. Unfortunately the new webpage is disappointing, the lack of embellishments and limited borders and backgrounds is the reason I have now switched to a competitor.
Hopefully I can return once this had been addressed.
Very poor magnets but Great Calendar.
The calendars I ordered were great, I just love them. I order one every year. This year I thought i would add a few magnets as Christmas gifts. Every single magnet has fallen apart less than one day of being put on each person's refrigerators. Very poor quality and very upsetting that I've gifted 5 horrible magnets with my daughters photo in them.
Some improvements would be useful
I made a very large family history album and found it difficult to read the writing I was placing in the album because it did not allow me to enlarge it. For that reason I had one copy printed and used it to edit the album so I could buy six, one for each of my children. There were problems with the printing but these were eventually sorted out by a kind representative of the company and the completed and very satisfactory albums arrived in time to be Christmas gifts. Because of the difficulties I was offered a discount which I accepted gratefully.
Magic Wow Mug disappointing
The mug was amazing the first time. Worked fast and the print was perfect. But after *one* use, it has not gone completely black again - we've tried a couple more times and it's been 24 hours since the last try - and so you can see the design quite clearly. This was a novelty gift and I am really disappointed.
The upgrade is much poorer!!!
Since whatever upgrade was done to this site, the outcome & options are much poorer quality! I have created many photobooks using Big W Photos, but after picking up my recent one I am quite disappointed! Pictures were grainy, the first page was actually stuck to the front cover, no option to frame photos, no icons to add & very few choices for backgrounds etc. I hope it improves as generally I am quite satisfied with the results & find it easy to use!
Photos and books are ok
I have not problem with the photo lab quality of their products, but some of my last two photo orders were never notified to me. I needed to call to the store and chase orders, and find out that one was never done (after 2 weeks) and another one was done but never got the email telling me that it was ready for pick up.
Not sure if it is miscommunication between staff or simple a problem with their email notification system.
Frustration Project won't save
I have made 8 books previously and been happy. Now 76 pages into 100page book and it won't save the work. lost only 10 pages when exiting the program but now I can't save even one page . I emailed the technical assistants but haven't heard any thing yet. these projects are time consuming and its very disappointing when the software fails. Updated platform has less features than the old platform
Why oh why try to fix something that ain't broken!!!
Like many reviewers I have used your online photo site for many years and have been extremely happy with its ease of use, editing functions and end results but now you go and change over to a new platform which is infinitely inferior and doesn't have any of the add on features. I'm guessing the person who made this decision is lacking cerebral matter as it may look more modern but the functionality is sadly lacking. From a customer service standpoint it would have perhaps been an idea to trial it with your loyal users rather than just assume that this is what they want. There are many other online businesses competing for this space and BigW has just made an enormous error. Extremely disappointing
Questions & Answers
how to do edit phots that have had heads cut off with auto-fill for a calendar
You should be able to click in the middle of the photo and move it to suit your requirements.
How do I insert a photo into an individual date on big w photo calendars. Thanks
Why does it say I have an empty photo holder on one page and how do I fix it?
Get an answer from our members and Big W representatives
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