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Big W Photos

Big W Photos

4.2 from 803 reviews · View Statistics
See the Best Photo Printing Services in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Rates and Fees
    3.5 (2)
  • Job Satisfaction
    3.5 (2)
  • Timeliness
    4.0 (2)
  • Product Quality
    3.5 (11)
  • Return Claim MadeYes · No (14)
  • Customer Service
    3.7 (11)
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Quality Slipping

published

This would be the 7th canvas photo I have ordered from Big W Photos and unfortunately this one is a bit of a disappointment. The canvas isn't as tight to the frame as the others and there is part of the end of a staple sticking out of the wooden frame. It was ordered as a portrait but the hanging strap is for a horizontal picture. I will be using velcro strips to hang it, so I can get around that problem. I am just disappointed in their quality control, I hope the canvas wont sag over time. Please don't let your standards slip.

Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMiranda
Carla Zizek
Carla ZizekSouth East Queensland, QLD
  • 2 reviews

Convenient

published

Very convenient but the last 2 sets of photos I have had did have lines through them I was disappointed with photos quality was good colour was also good it was just the lines

Rates and Fees
4/5
Job Satisfaction
4/5
Timeliness
4/5
Product Quality
3/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationBeenleigh market place
Kellie Nolan
Kellie NolanSydney, NSW

It's ok..

published

No borders or embellishments anymore so not as great to do album's etc. Was much better before the site upgrade a few years ago. Can't make new projects from albums downloaded awhile ago. Had to add them all over again.

Rates and Fees
3/5
Job Satisfaction
3/5
Timeliness
4/5
Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Joanne
Joanne Central Highlands and Goldfields, VIC

New web update crazy.

published

I have been using the Big W Photo site for at least 7 years to make Photo Books for clients that I take on holidays and I am very disappointed with the new site. Really NO BORDERS for the photos. No little embellishments to add. Very boring, I may look else where.

Product Quality
3/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationBallarat Victoria
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Very poor magnets but Great Calendar.

published

The calendars I ordered were great, I just love them. I order one every year. This year I thought i would add a few magnets as Christmas gifts. Every single magnet has fallen apart less than one day of being put on each person's refrigerators. Very poor quality and very upsetting that I've gifted 5 horrible magnets with my daughters photo in them.

Incentivised Review No
Return Claim MadeNo

Some improvements would be useful

published

I made a very large family history album and found it difficult to read the writing I was placing in the album because it did not allow me to enlarge it. For that reason I had one copy printed and used it to edit the album so I could buy six, one for each of my children. There were problems with the printing but these were eventually sorted out by a kind representative of the company and the completed and very satisfactory albums arrived in time to be Christmas gifts. Because of the difficulties I was offered a discount which I accepted gratefully.

Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOn line
Incredulous
IncredulousPerth, WA
  • 2 reviews
  • 2 likes

Magic Wow Mug disappointing

published

The mug was amazing the first time. Worked fast and the print was perfect. But after *one* use, it has not gone completely black again - we've tried a couple more times and it's been 24 hours since the last try - and so you can see the design quite clearly. This was a novelty gift and I am really disappointed.

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationKarrinyup
Michele
MicheleSouth East Queensland, QLD

The upgrade is much poorer!!!

published

Since whatever upgrade was done to this site, the outcome & options are much poorer quality! I have created many photobooks using Big W Photos, but after picking up my recent one I am quite disappointed! Pictures were grainy, the first page was actually stuck to the front cover, no option to frame photos, no icons to add & very few choices for backgrounds etc. I hope it improves as generally I am quite satisfied with the results & find it easy to use!

Product Quality
3/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationBig W Photos online
Lobita14
Lobita14Sydney, NSW
  • 4 reviews

Photos and books are ok

published

I have not problem with the photo lab quality of their products, but some of my last two photo orders were never notified to me. I needed to call to the store and chase orders, and find out that one was never done (after 2 weeks) and another one was done but never got the email telling me that it was ready for pick up.
Not sure if it is miscommunication between staff or simple a problem with their email notification system.

Product Quality
4/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationMacarthur Square, Campbelltown, NSW
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I found what I was wanting to do not very user friendly

published

I was putting a photo on 2 coffee mugs. When I received them they certainly were not what I was expecting. There was not enough explanation on where to place the photo. I thought I would be getting a full photo on one side of mug but I got a very small photo (postage stamp size) on the side of the mug opposite the handle. I have been back into my store to see what I had done wrong and how this happened but didn’t get much joy as the staff didn’t really know what happened.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationGeelong
Nomads
NomadsGreater Melbourne (Outer), VIC

Easy to use program.

published

Good value and Pleased with final product, however ......
Be aware photos are printed lighter than your originals. You Need to adjust the contrast or brightness to get original true colors.

Product Quality
3/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationPakenham
Chele
ChelePerth, WA
  • 3 reviews
  • 2 likes

Software not user friendly

published

Follow up with the staff is exceptional. They are always there ready to help. I now will have a great memory of my trip in photo book form, although the photos are not pristine quality, despite having the book reprinted for me at no extra cost.

Product Quality
3/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationCockburn Big W
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Andy
AndyDarwin, NT

Online experience great, in-store service needs work!

published

Online specials were great, web page user friendly, and finished products i.e, calendars and photo books were great. Free and timely delivery to a store near me is an attractive feature. Pick up service was poor as it was unattended twice. Maybe a counter bell or buzzer be installed to notify staff?

Product Quality
5/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationCasuarina, Darwin NT
WING
WINGSydney
  • 30 reviews
  • 8 likes

Not what I expect.

published

If you are look for instant prints and you do have choice, I recommend you to go OFFICEWORK rather than BIGW or KMART. I used all of three services print 4x6 and 5x7inch photo. The colour is far different from the actual photo and edge cutting[bleeding area] is not quite actual as well. The border one will look nicer than no border on [overall comments]. It happen couple times print ghost shadow for the photo. Quite disappointed and I don't think I will use it again.

Product Quality
2/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo

Questions & Answers

natalie.
natalie.asked

Why do my photos always print out of order no matter what order I put them in? It's very frustrating when I have to reorder hundreds of photos everytime after they print

1 answer
Sue
Sue

Is this for the books? That is very odd. Are you saving them when you choose what photo you want on a particular page? I would contact customer service as ask for help. All mine were printed exactly how I ordered them.

Glenda E.
Glenda E.asked

can you get a photo off an old negative film?

1 answer
Dunnster64
Dunnster64

Hi Glenda,
I've never seen that facility at Big W. I have my own scanner that I scan old negatives from.
regards

Annette
Annetteasked

Does big w print documents

1 answer
Dunnster64
Dunnster64

Thanks Annette.
I've never had the need, and don't recall ever seeing anybody there doing so.
regards

See all Big W Photos questions

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