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Big W Retail Stores

Big W Retail Stores

2.6 from 163 reviews · View Statistics

Reviews

1.4

19 reviews
4
(0)
3
(0)
2
(0)
  • Product Quality
    1.5 (16)
  • Return Claim MadeYes (19) · No
  • Customer Service
    1.9 (15)
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Narelle N.

Narelle N.Metropolitan Adelaide, SA

Dodgy Lawnmower

published

Elderly mother bought what she thought was a great lawnmower from Big W it was used once before breaking down. After numerous attempts to rectify the problem and sort it out with BigW she was told not a lot we can do because you misplaced your receipt. Although i have never had any trouble with BigW before this has made me very angry and neither my my Mother or I will be buying any thing electronic or tool wise from BigW again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationElizabeth, SA

Worst!!

published

Worst customer service ever people are very rude and unhelpful especially on Christmas Eve, faulty products! And no hep trying to get a refund, and out of stock for a replacement.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBelmont

Terrible customer service (Refunds & Returns)

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationKarrinyup Big W
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Beatriz M.

Beatriz M.Sydney, NSW

  • 2 reviews

Awful customer service and products

published

I bought a TV 2 hours ago, came home and the TV doesn’t work. No assistance and no commitment. Horrendous.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationWarringah Mall
Heather5

Heather5Greater Melbourne (Outer), VIC

  • 4 reviews
  • 2 likes

Wrong item received

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationFountain Gate Vic
hugh

hughSydney, NSW

Bought two RC cars, both broke, Terrible service!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationPagewood Sydney
nissacow

nissacowSydney, NSW

  • 19 reviews
  • 21 likes

Apparently big W "policies" VOID Australian Consumer Law

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCampsie, NSW
Vankrystal M.

Vankrystal M.Sydney, NSW

Vacuum is deadlycaught fire in 30sec..Manager needs to step down

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationPenrith nsw
1 comment
Vankrystal M.
Vankrystal M.

No word FROM him today.. Tues.

Me QLD

Me QLDSouth East Queensland, QLD

  • 6 reviews
  • 2 likes

Good service

published

Returns service is flawless. I bought an item from BIG W that stopped working within a few weeks. Customer service were really good with sorting out a resolution.This is not the first time they have sorted out my returns. Gives me peace of mind knowing that when I buy products from there they do have a good post sales support which I cannot say for other stores I have experienced.
Only con would be the aircon is sometimes way to warm and I feel uncomfortable but that maybe just me lol.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationQueensland
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Daniel proctor

Daniel proctorSydney Surrounds, NSW

SAMSUNG Tab A 8.0

published

Stopped working after a week, returned to bigW sent to Samsung , report claimed customer induced damage, no damage evident, poor quality avoid purchasing this samsung product, Samsung refused to investigate.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Steve L.

Steve L.Metropolitan Adelaide, SA

  • 2 reviews

Bad Customer Service

published
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBig W Marion SA
Mark P

Mark PHornsby

  • 8 reviews
  • 8 likes

Poor service - will not allow exchange of unused shirt for better fitting size

published

My daughter brought a size M T-shirt for Xmas, its fit is too tight - Big W will not exchange for a size L, unless a itemised original receipt is produced which has been misplaced, they can't match a credit card slip transaction to it either unlike their competitors - I'm thinking of taking my business elsewhere & recommend others to do so as well via social media !

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMacqaurie
Zeljko K.

Zeljko K.Greater Melbourne (Inner), VIC

Very disappointed I have really bad experience that I do not wish nobody to have that kind of traumatic stressed

published

Without exception myself and friend we were throwin outside of the store in the car park on Boxing Day 26/12/2019 I have writing to the management of Big W nothing happens no reason for that I have bay TV in store Werribee Plaza Big W. I have got no TV I have rubbish in side of the box. I went to report to the police 2 times. Advise me to go in the store and asked for report And I was escorted by security as a criminal person with my friend no reason for that I have all relevant documents to support my clam. I continued to contact Big W managers CIO no response to me and I m push away as a customer no apology or compensation for what they did to me and to my friend in several times I have written letters but no responded to my letters.

  • +12
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
australia

australiaaustralia nsw

  • 21 reviews
  • 12 likes

Buyer Beware

published
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Debra Lee

Debra LeeDarling Downs, QLD

  • 2 reviews
  • 1 like

Your fault but I felt guilty!

published
Incentivised ReviewNo
Return Claim MadeYes
Store LocationClifford Gardens
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Joyce Nguyen

Joyce NguyenSydney, NSW

  • 2 reviews

Worst customer service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMacqurie shopping centre
Bea

BeaRichmond-Tweed, NSW

Problem Solved!!

published

I had the annoying issue of re-packing and returning a 55” HD TV after only 2 weeks as there was an established ants nest within the unit. From the initial phone call to advise of the issue to taking delivery of the replacement was so easy. Kudos to Jeremy at the exchange counter and the young man (Finn?) from the back dock at your Tweed City store and thank you for assisting me on the day I returned the tv. They were super helpful and professional, can definitely see a future in management for these two young men.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationSouth Tweed Heads
Andonis

AndonisGreater Melbourne (Outer), VIC

Bicycle purchase

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBig w QV
Bloss

BlossDarling Downs, QLD

Lenses pop out within days of purchase. Never fixed.

published

I brought glasses from them, within 2days of purchasing the lens kept popping out the top. I've had them replaced once but did the exact thing. They have adjusted them so many times they look ridiculous. I Wil NEVER EVER buy glasses from them again. So not happy....

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationToowoomba
See all Big W reviews

Questions & Answers

Tiff

Tiffasked

Big W Retail Stores

Has anyone else had any issues with the big w range of licensed tshirts finding small holes in the front of them once they have worn them once then washed them? I have a snoopy one, two bon Jovi tshirts and a Volkswagen one and they now all have holes that have appeared in the front of the fabric? I thought I must have moths but I have checked other clothing in my wardrobe and they are fine ???

2 answers
jpc43
jpc43

crap products made in china. shoes are the same the sole fell off the shoes after 2 days

Louise H
Louise H

Mustn’t have stored their 1986 stock with mothballs

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