Equipment I purchased just doesn't work
I bought a backpack version of a whipper snipper to clear about half an acre of tall grass from time to time. Price was good, the unit looked good. Trouble started with delivery. If you are not there on delivery day, they will not re-deliver. I had to drive 50km to get it. I did battle to get the unit running, a little more stupidity and poor markings on the units choke. then after about 30 mins of running the unit seized. Returned to BBT and they replaced the motor after a few weeks and several calls. Got the new motor and didn't need it fo...r several months. When I did the same story...Worked for 30 mins then seized again. I was told it's my fault as I used the wrong oil and bad luck because you are 4 days out of your year's warranty. Crap I only got to use it 3 times. BTW I did use the right two-stroke oil and as the correct 25-1 rations. All my other 2-stoke equipment works fine, but not this equipment. Can't say if it's all rubbish as only been brave enough to try this one piece of kit. Won't be back.
Purchased in September 2018 for $300.00.
CRAP and liers
You can't even rate this mob. Utter rubbish their stuff. After getting chainsaw and opened box we didn't even pull anything out of box as we saw was cheap crap. Upon returning and them taking $50 out I called them to be told that the bar was not returned with it, like crap it wasn't
Purchased in July 2019.
1st time used bump head broke.
6th time used hit a rock whilst using the brush cutter and it exploded and petrol tank flew off.
Really cheap, poorly made online product
Purchased in November 2018 for $379.00.
Disgrace after sales service
Disgrace after sales service, take no responsibility for any problems that you may have with the products, would not buy a another item from this “ company “ I would recommend you read all review before you approach this “ company”, what they call a bargain it became a headache for you
Ordered new lawnmower SKU:BBT-SP70, delivery was fast, box was all damaged and has been open and taped up again, when I open the box's the lawn mower looked like it was thrown in and oil leaked all over the engine it was poorly packed missing blades bolts and other stuff scratches and dents on it. Girls that work at bbta on the phone are great but management is anything. I received a lawnmower which was returned by another customer, first I was told I have the parts send out but I demanded what I order a new in open undamage lawn mower, clearly...the fault was on dispatch as lawn mower was sent after a public holiday mustang been a big weekend for the warehouse staff but what pies me off they won't send the new one until there courier picks the one they sent me and that will total 2 week wait, pretty poor customer service by the management when it's there fault, let's see on the next one they sent out.
/Trimmer Caught Fire and Gas Leaks\
Once I didn't have a mower or trimmer for years my grass was almost the size of my fence i decided to get one i chose Bigger Boyz Toyz for a trimmer i had a two story house so there was alot of grass i turned it on and started cutting the grass it kept stopping because grass got stuck in the head i always had to take the head off to get the grass out i put it on full choke but the same thing happened to the head, I tried again then I heard cracking sounds from the engine, head and carborator it will get louder each time I finished my back yard ...i went to the front yard i finished half of it then I saw gas leaking and spilling. I put so much force to close the gas tank it was still spilling and leaking i don't know why I was still cutting the grass even when the gas was leaking and spilling. I put it on full choke after 4 minutes i heard an explosion from the head the head and engine started smoking it was a fire. I put the trimmer down the trimmer exploded in fire because the gas was leaking and spilling i got the hose and took the fire out, you really need to make better trimmers so i just got a McCulloch 25cc straight shaft so just make better trimmers.
I purchased this in 2012 and gave up on it as the Petrol leaked from somewhere whenever the unit was shifted above horizontal. I recently got it out and gave it another go. I changed the rubber grommet on the petrol tank and the leak wasn't as bad. I tried using the extension pole saw and it worked for minutes then all the screws rattled loose and the chain started slipping so and I had to remove the chain and re tighten the screws every 5 minutes. Really shoddy.
Happy Customer /Cultivator
I rang and spoke to office before ordering online, customer service was great and informative .Very fast delivery and we are out in the country , Once assembled it started first pull, manual on assembly procedures could be improved but we got there and it is a good piece of machinery.
Got the 4 stroke brush cutter, Very simple to put together but had a leak from the fuel tank and a new tank was sent as soon as I contacted them and it was an easy change. Easy to start and use, does a good job. I paid $259.00 with free delivery down from $750.00 I think. Good unit
- Verified purchase
Purchased a 6kW Diesel Generator which broke down 6 months old, took back, they had for 2 months, then I took it home and it ran for 20 minutes. I took it back and was told I needed to buy a new one as it was not under warranty. Because live on a farm with my 2 chickens and 1 pig they class me as Commercial Use. I work all day and only run the generator at night for lights and cooking. As a plumber if i fixed your toilet you would have me back 12 months later fixing for free (under warranty).
You'll regret getting this
Cheap, cheap and nasty. That's all you'll get here. I bought this and the chainsaw and both are absolute rubbish. Chainsaw just cost me $125 to repair due to a collapsed fuel line, failed spark plug, replaced air filter due to the fact it let saw dust through the carby because its useless. Did all that within an hour of using it. Seriously better value else where.
Mulches caught fire
The ignition mount and fuel line vibrated off causing a small fire that melted the plastic on the carnie and ignition lead. Need to check bolts are tight every time guys. I've also had bearings collapse in multi tool extension. The fuel tank also leaks fuel and was told to keep fuel tank above the motor; fine when slashing but not when cutting tree branches. ☹️
- Verified purchase
failed in 30mins
I purchased this for hedge trimming, after 30 mins it failed. Appears to be a problem with the shaft, not happy.
Understand it's not 'German' engineered as others have said, but you expect it to work. The hedge trimmer showed promise too doing a good job for 30 mins. Based on the wasted time and fact the product has to be returned after 30 mins of use. I could not recommend it.
well constructed product, and worth the savings buying online. Just be mindful of the cheap spark plug that comes with this product. I used if for less than 5 hours and the spark plug needed replacing. Luckily Repco had a better brand spark plug and I was good to go again once plug was replaced. Also the line provided is very heavy duty (4mm) which did not last any longer than one would expect. I replaced it with stock I already had (2.4mm) line and that worked just as good and even lasting longer!!
Could not agree more
You want German engineering and or Japanese build quality then you need to pay accordingly.
As much as I bag Chinese equipmnt (as a service person) it usualy represents good value, and if it does fail out of the box, as happened recently to a client, the dealer gave his money back. A good return/guarantee policy is as important as the price.
You get what you pay for - sort of.
Having used BBT products over 4 or 5 years I'm comfortable recommending them.
With the following caveat.
One does not get German engineering and Japanese build quality on a Chinese budget.
All of the tools I have purchased have been less than 1/4 the price of German/Japanese equivalents yet performed well.
Service from BBT has been acceptable given their online status. And exceptional on the 2 occasions I visited their physical location.
If you're disinclined or unable to service/maintain this type of equipment or need something that reduces fatigue, then go to a specialist store and buy a name brand. This will cost more.
But you knew that right?
Dont Buy A Waste Of Money
i purshased the 5 in 1.2 stroke whipper/pole saw less than 3 months ago i have had nothing but trouble from this useless piece of rubbish.to be able to sell such a product is a disgrace and will never by a BBT product again.from breakages in the shaft system to the hedge trimmer shaft completly snapping inside the motot shaft. A COMPLETE WASTE OF MONEY
Great tool and great support
I have used this product quite extensively and when anything went wrong BBT came to the rescue even after the warranty period. I am so happy with it that I have recommended it to many of my friends who also bought one. The last problem was with the magneto and once I contacted BBT, they sent me another one which fixed the problem immediately. What outstanding customer service and they didn't chrge me a thing.
innexexpensive and gets through a lot of work
just keep the screws on tight.
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Questions & Answers
About 5 years ago bought online the 5 in 1 pole saw and attachments. I just had to try all the attachments and in this time it has worked well. The majority of the time my son who is a motor mechanic is the person who has used it, mainly for trimming edges and the like He now has moved from Brisbane to Perth, so maintenance is now left to me. The problem is I cannot locate the 'spark plug'. In my Manual Multi-Tool BBt-4IN 1-10 on page GB-23 9.Maintenance it only mentions a fouled spark plug needs to be cleaned and the plug 'gap'. There is no access cover to directly access the plug through any of the external covers and nothing more in the manual. Can you point me in the right direction, for e.g. do I have to remove various parts like fuel tank, aircleaner cover etc. You are my only hope before my wife gets hold of it and if she fixes the problem, it's be the last thing I'll hear from her. Thanks.. David Brisbane Qld
It's there on the front of the motor. It has a rubber cover over it that you remove to find the plug underneath. Should not be a problem
The Line kept coming out of the head regardless of how I put it in, so I bought a ryobi auto feed head on bbt's suggestion (they didn't care that supplied head didn't work) and now I can't fit that head on. Any suggestions?
Like the machine, but have trouble with the line out of the trimmer. Any suggestions about gauge etc
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