I am a tenant from China.I have just rented out a property in Elwood through Biggin Scott.Thankful My Agent was Catherine Naud.She was super nice from the beginning.Ms Catherine didn’t refuse me because I didn’t speak English well. She has been very helpful,easygoing and friendly to deal with. Her actitud made our experience renting our house so much easier . The move in to the property has been seamless. I found Catherine to be a very capable,conscientious and professional property manager. I am very happy with Catherine’s service.Thank you for all of your hard work.
Disgraceful & Unprofessional
As a first home buying wanting to secure a property there is nothing more frustrating letting agents waste everyones time with underquoting and false advertising. A property that is advertised for $599,000-$659,000 goes to auction and gets passed in at $675,000 which is above the highest price range. The agent then informs us that the vendors reserve is $800,000 which is $150,000 over the highest price. What a disgrace and appalling display of professionalism. Furthermore the comparable properties which were used to quote this property did not go over $650,000 so its pretty clear this is another case of dodgy agents underquoting. Do not deal with Biggins & Scott Knox.
I have being using the St.KIlda office as an agent for my rental property for over 10 years and during this time, I have had good service.
I am especially pleased with the current agent, who has managed the departure of tenants and the re-letting of the property to new tenants. She has performed the role in both a timely business-like manner.
At all times I have been informed of the status of the changeover.
Great Property Manager- Catherine Naud
I highly recommend Catherine to look after your rental property, I have found Catherine to always be available, attentive, and well resourced to sort our problems. I am very happy with Catherine's service and I look forward to working with her in the future and would trust her with any future properties I am looking at.
- Verified customer
Do not deal with people!!!!!
Biggin & Scott Whitehorse should be avoided.
They are highly unprofessional, the worst customer experience I have ever had; they do not return calls or emails, will lie over the phone and put nothing in writing.
At the time of writing this review, I am still owed monies from rent paid in advance, from well over a month ago.
I have experienced the same staff members using different names over the time period I had to deal with these charlatans; when they get cornered for anything will blame the overseas (Chinese) owners not being contactable.
I've been with Biggin & Scott in the same property for nearly over eight years now and I have to stay we have never had any issues at all. In fact, our agent Catherine and team have been amazing with the management of the property along with any issues we might have had along the way (which have been minor) but always attended to. Would recommend B&S in the future. :)
- Verified customer
Horrible customer service and extremely unprofessional
We dealt with Biggin & Scott to rent an house in Point Cook. We liked one of the properties, however interaction with the agent was so difficult. Agent was aggressive, inconsistent, stubborn and arrogant. Since we were short on time and had liked the property so we chose to continue with the property and ignore agent attitude as one-of case. At the time of signing the contact it was even worse. Final signed contract copy sent to us was different to what we had paid bond against - upon inquiry we were told to take it or leave it. Not only prope...rty manager was unethical but also arrogant. We realized that the problem is with the whole company. We should have visited company reviews here before engaging with the company. There are so many decent real estate companies out there, I will strongly recommend every one to stay away from this company
Great customer service!
Hannah has been exceptionally helpful since taking over my property management. She is always available to take my calls or respond to my emails. She gives me accurate and useful information with a friendly and positive attitude. I would definitely recommend this real estate to my friends and family.
Easy and friendly service
Have just rented out a property in Elwood through Biggin and Scott and our agent Hannah has been very helpful, easygoing and friendly to deal with. The move in to the property has been seamless and overall we have been happy with the level of service provided to date.
- Verified customer
Professional and friendly Property Manager - Carly
We rented an apartment with Carly for about 2 years through Biggin N Scott Elsternwick.
Carly does a fantastic and professional job! She responded to emails within a reasonable time frame and whenever a maintenance issue popped up Carly sent the handyman in to help us until the issue was solved.
We recently rented a new premises with Biggin n Scott and we can't be happier, the application process was very smooth and Carly responded very quick to all of our inquiries and the process flexible. we got the apartment and we love it! Thank you C...
- Verified customer
Deplorable Customer Service
Have been with B&S for over a year and have had little contact with the agent; however found out that apparently the agent I was dealing with left months ago and was never advised of the change, which also meant a lease renewal fell through the cracks.
Since having been told about the new agent, I have left several messages and sent multiple emails all of which have had no response.
Definitely would not recommend B&S to anybody, and when I have the opportunity to move, I will not be considering any further business with this service.
I have been dealing with Biggin and Scott after changing from another realestate agent for poor services, I am landlord and the agent in Springvale is extremely helpful in searching the right tenants for our rentals, she always update us with all the applications and her screening criteria is very goo to filter the right tenants.
I hope they will continue to give excellent services
Questions & Answers
Has anyone had issues with BIggin Scott in Cranbourne (Casey office)? I’ve had issues and felt like they weren’t managing my property effectively.
Eg. no communication regarding lease renewals, no property inspections done unless I had to follow up, plus, unpaid landlord insurance for nearly 8 weeks.
Now I’m trying to get rent money transferred to new real estate agent. Initially was told that they never received the funds. But tenants have proof of payment! Still waiting for the transfer & it’s nearly been 7 days.
Also, I’m new to investing so I’m still learning. After issues I’ve had for the last 6 months, I’m seriously considering learning property management myself so I can do it myself.
As anybody else out there that has had a bad experience of not getting the asking price for there home with B&S Yarraville through Rita Galati she looked after the purchaser, and not the vendors.
I think you may find that it is B&S as a whole. There seems to be a lot of B S for both the buyer and seller. I think that they need a serious government review, I protected myself after finding how full of B S they were and asked a higher than normal reserve in auction otherwise I could have lost 50k+ by the incompetence and unprofessional behavior of their staff.
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