Bike Scooter City

Bike Scooter City

 Verified
Bike Scooter City
3.7

99 reviews

PositivevsNegative
67% · 6631 · 31%

Reviews

99 reviews
Cory G.
Cory G.Metropolitan Adelaide, SA
 

Dragon cyclone

Very easy to deal with, best prices around. Wouldn't go anywhere else Show details
Troy.
Troy.Wide Bay-Burnett, QLD4 posts
 

Great store with great products

Good range of products, ordering was easy, and the postage was super fast, I highly recommend this business. Show details
Jan T.
Jan T.2 posts
 

The fastest ride in town!

As I live in far north Queensland, out in the never never, I thought ordering a Dragon Predator might be too much of a challenge. But the guys at Bike Scooter City came through with flying colours. Two days to get from Brizzy to Cairns, and then when the weekly truck takes off, bang, there on the same day. These guys have got the logistics down to a tee. And the Predator arrived as good as new. The scooter itself is just what the doctor ordered in a town where the next stop is over 200 clicks away. And in the rugged outback where the crocs are all around, watch out here comes the Predator, the fastest ride in town!
Go Bike Scooter City, you're a winner.
Crikey! Show details ·  1
TTM
TTM
  Fair Incentive

Outstanding service!

BSC Milton went above and beyond with repairs to our scooter! Very knowledgeable. Will gladly go to them for any servicing or maintenance or purchasing new scooter or parts. Highly recommended. Show details
Jodie
JodieSouth East Queensland, QLD2 posts
 

Friendly service

The boys at Bike Scooter City really take the time to explain the service and take care to ensure the boys ride safely. Show details
James
JamesSouth East Queensland, QLD4 posts
  Fair Incentive

ELECTRIC SCOOTER- DRAGON GT - 350 watts - 500W MAX

Amazing company
I pre ordered the Dragon GT and emailed asking when they expected to get stock . I got a call about an hour later stating they had found one that could be delivered asap. It arrived about 4 days later and in plenty of time for my sons birthday. He has not stopped riding it since, a very happy camper. Thanks scooter city, you have made my sons birthday one he will not forget. Cheers Show details
Flat Matt
Flat MattSouth East Queensland, QLD5 posts
 

Love my Dragon scooter

Buying the Dragon scooter was the best investment for commuting to work. Show details
Cornelis Wilke
Cornelis WilkeSouth East Queensland, QLD
 

Legendary

Bought a Mukuta 10 plus from the guys in Sumner and these guys are legends. Shout out to Lincoln for being very helpful, providing awesome service and product knowledge.

Will see you again when I purchase a second scooter for the kids. Show details

MMM
MMMPerth, WA
 

Bad service

In the beginning, it was wonderful. The first two weeks, then problems start to occur. I'm from Perth so I can't take the scooter back to the shop. So, they gave me (service repair guy in Perth). HORRIBLE. No communication. I called him three weeks later, and he didn't even look at my scooter. Then I started complaining to the Maine office. So.... long story short. It took three months to fix the scooter. Apparently, In the beginning, it came with two faults. I keep asking for my money back for a month. The company refused to do that. Eventually, I picked up the scooter after three months; the day I took a ride, it was only single-wheel work. I sent the email again, no response. Bad Bad Bad,. I should never bought anything from them. Show details
Product Quality
Shipping
Customer Service
Vadym R.
Vadym R.
  Fair Incentive

Gladiatot Scooter

Bought a Gladiator from this guys. So far did 2000km still runs great . Show details
Nick F.
Nick F.
 

If we could give no stars we would

Total lemon and customer service has been shocking! Please please please be careful purchasing from here as you may as well throw your money in the gutter. My stepsons scooter has been in the shop more days than out. Last visit they took the motor out and now it doesn’t work at all and they are not taking any responsibility. Show details
SteveR
SteveRSouth East Queensland, QLD
  Fair Incentive Verified

Excellent Purchase Experience

We were looking to purchase our first eScooter and visited the team at BSC Sumner. They were friendly, knowledgeable and provided helpful advice in making our decision. Their scooter and accessory prices were competitive. We purchased a Slayer scooter but left an accessory at the shop - they mailed it to us free of charge. Very happy with their level of customer service. Show details
Ivan
IvanGreater Melbourne (Inner), VIC2 posts
  Fair Incentive

Good service and helpful phone support

Nothing special, placed an online order for a replacement part and received it quickly like any good online store. Recommended from my perspective
Tristian
Tristian
  Fair Incentive

Excellent customer service

Staff were friendly and knowledgeable, after just a couple hours repaired and charged my scooter as good as new. Show details
Adot J.
Adot J.South East Queensland, QLD
  Fair Incentive Verified

Couldn’t have asked for better service

Highly recommend seeing the boys down in southport, they’re happy to help with any tips or advice after purchasing. Show details
Amanda
Amanda
  Fair Incentive Verified

Best price and service

I do a lot of research before buying anything and this place always comes out on top with price and delivery. Have purchased many thing from here from electric scooters to spare parts. Always fast delivery and great customer service. Show details
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Lucas
Lucas
  Fair Incentive

These guys are awesome

Always give me a good price on repairs and items in store
BOB
BOBSouth East Queensland, QLD3 posts
  Fair Incentive

Great service

I have bought my e-scooter at the Milton shop over 1 1/2 years ago and went only back one time just for a small adjustment. The service is great, the people are friendly and helpful, so I have to say that I am very happy with the service. Show details
Hayden W.
Hayden W.
 

excellent products

bikescootercity have a great range of electric powered vehicles with after care service better than anything ive seen before Show details
Rosie
RosieSouth East Queensland, QLD
  Fair Incentive

Always ready to help

We purchased our scooter new from Scooter city at Southport in 2022 and the boys at Southport have always done their utmost to ensure we get the best support especially as we had difficulty with personal assistance purchasing replacement parts after an accident from Brisbane. Can't thank the team at Southport enough - great customer service there. Show details
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Shayne
Shayne
  Fair Incentive

Perfect short-travel vehicle

I purchased my Escooter over 2 years ago and it’s running well & serviced by Bike Scooter City. Very happy with my rude and service from them. Thanks! Show details
hueyg2022
hueyg2022
  Fair Incentive

Truely a one-stop scooter shop!

Awesome, friendly, patient and very knowledgeable staff who are there to help you with what ever you need. They don't try and sell you anything you're not looking for, just help you make informed decisions on what's best for you. Very pleasant experience AND got a great deal on my Dragon GTS! Thanks Show details
Luke
Luke
 

Unbelievable Value!!!!

Awesome range of products at unbeatable prices. If you want to save some $$$ this is the place too go! Show details
Quinn M.
Quinn M.
  Fair Incentive

Excellent Knowledge and Customer Experience at Scooter city Milton highly recommended

Have bought 2 scooters off Scooter city Milton
Could not recommend a better Place!
Fantastic Customer service, great range and amazing knowledge!
Those 2 guys go above and beyond
Can’t wait for the new arrivals
See you soon scooter city Milton
Regards
Quinn McLean Show details
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Lis
Lis
  Fair Incentive

Very helpful

Amazing service. Owen was very helpful at finding me a scooter to suit my needs, he even installed the seat for me. Show details
Andre Liebenberg
Andre LiebenbergSouth East Queensland, QLD
 

Great service and Knowledgeable

Went in to get some advice how to fix lose handle bar. Staff member fixed it right there and then, rather than giving me guidance how to do it. Also spotted an issue with with a security nut on safety clamp and fixed the issue promptly. Left grateful, with a smile on my face and with the knowledge I will get to my destinations safely. Show details
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Kev
KevSouth East Queensland, QLD3 posts
  Fair Incentive

BSC love and live scooters

BSC love and live scooters, it’s their passion not just a job and it shows, the dragon scooters are excellent and affordable. Show details
Caio Zachello Nunes
Caio Zachello NunesSouth East Queensland, QLD
 
Dzintra
DzintraSouth East Queensland, QLD2 posts
  Fair Incentive

Love my ride

Dragon Cyclone Pro haha so much fun. Wear protective gear whilst on this beast. Definitely put in into 3rd gear. Be careful though, always stand your scooter properly, the wires are short, and can short out you horn and light, quite a costly fix $700 later. Show details
Nick H.
Nick H.3 posts
 

Unexpected exceptional service

The brakes faded on my Makuta Scooter purchased in February 2023 so I took it back to the Milton Store where I purchased it. It was serviced and I was charged $69.

They Guy at the Milton store said he couldn’t figure out what had gone wrong and he’d bled the brake lines and it was testing ok but said if it happened again to take it to the Sumner store.

The brakes failed within 24 hours. I rang the Sumner Store and couldn’t get through so took a punt and drove out there with ½ an hour before the store closed.

I explained the issue and they worked overtime to get the scooter fixed while I waited. I was happy to leave it there but they were just as happy to save me another long drive out.

I’d definitely recommend them. Show details

Product Quality
Customer Service
Peter G.
Peter G.South East Queensland, QLD
 

Excellent staff and service

100% recommend this store to anyone who wants a perfect service Show details
Diego
DiegoLitchfield, NT
  Verified

Wide range of quality scooters to choose from + Really Helpful Staff

If you want to buy an electric scooter and want to be sure you will get quality one, with really helpful after sales staff, this is the place to go. From selecting the unit that best suits me to my queries after the sales transaction, I experienced the best customer service from Bike Scooter City. Highly recommend them. Show details
Luke C.
Luke C.South East Queensland, QLD
 

Dragon scooter

Don’t buy from this so called company, all they do is call water damage every time and with out real proof, took the third employee to show me the apparent water damage which was a crock of crap as it was dust from use (Got the short straw I guess). the battery didn’t even last 12 months and they want $550 for battery and $70 for installation, just spent $300 + on tyres after 6 months and got the silicon type now but still didn’t last longer then the stock ones, anyway ya live and ya learn good old China crap Show details
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Phil B.
Phil B.
 

Dragon Scooters & warranty

Dragon GTR V2 Scooter performance is wholly over rated, over-sold and the quality of the parts is very poor.
Despite only being used in the dry, after 7 months use the stainless steel and mild steel bushings are corroded. Problems with rear drive hub noisy.
The business considers this normal wear and tear, unprepared to support with replacement parts despite their warranty promises.

Buy elsewhere.
Phil Show details

Product Quality
Shipping
Customer Service
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David
DavidGreater Melbourne (Metropolitan), VIC
  Verified

Very happy with their service!

I recently had repairs done on my Dragon GTS V2. As this is how I get to work each day, I am so grateful for how fast the team at Bike Scooter City were able to fix my scooter. The price and communication were great and I am happy to have my scooter back already . Will be bringing our other scooter in soon, very happy with the service. Show details
Craig
CraigSouth East Queensland, QLD
 
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dazzatron69
dazzatron69New South Wales4 posts
 

Scammers

Will never buy again of these dodgy people. Purchased a bike with a defective back hub. Bearings fell out after being assembled and rolled 15 metres. Sidestepped all the responsibility and negotiations stopped answering calls. Ended up paying $65 out of my own pocket for repairs. No sign of reimbursement Show details
Product Quality
Shipping
Customer Service
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Bike Scooter City
Bike Scooter City   DM   
More

You incorrectly assemble your bike (assessed by your local bike shop) which caused damage. Then you proceed to call and abuse staff with verbal and threatening abuse? Hence why we have blocked your number.

Steven
StevenSouth East Queensland, QLD44 posts
 

Beware! Buy at your own Risk!

Beware of Bike city scooter falsely Advertising these scooters with fraudulent range distances and false max speeds these scooters can do. They try to hide behind
"oh it depends on the terrain or rider weight"
But it's fraudulent and false advertising! Beware! owned once But never again. Your lucky to get 25km distance off a fully charged battery with the GTR2 From New out of the box!
tested several times on flat ground and used by a light weight rider! No where near advertised speeds and scooter range! Show details
Product Quality
Shipping
Customer Service
Carol
CarolSouth East Queensland, QLD7 posts
 

Great Service

These guys were very professional, did the repairs quickly at a good price. I would high recommend these guys.
Ruffers
Ruffers3 posts
 

Very poor service

I had a scooter repaired recently and when I got it home it was still not fully fixed. It is a 2 hour return trip to get to their store and they want me to bring it back at my cost after already paying $400 for the repair. Naturally, another 4 hours of driving with tolls etc isn't a time or cost one would expect to have to pay. I have asked for a courier to collect, but they also want me to foot the bill for that, despite them having not done the work already paid for. They also didn't even have repair staff for several weeks and the initial repair took forever. I would definitely shop elsewhere. Show details
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