Bing Lee Burwood store: Awful experience
Bing Lee Burwood stor, bought a very expensive vacuum that didn't not work as advertised (upright)
I took the vacuum back the next day and they refused return or replace, the vacuum did turn on and that was all they cared, for them any other fault or issue goes under "change of mind" and therefore not accepted
From now on I will stay away from Bing Lee even when they have discounts etc, it is not worth the risk
DON'T SHOP AT BING LEE RHODES
I returned a Sunbeam Master to the store because the bowl turntable was not working. The woman in charge was very rude. She told me she would not replace the whole machine but only the turntable despite having brought a replacement into the store for me. She proceeded to unpack 2 new mixers and BOTH turntables didn't work either. Finally, she tried to tell me that the turntable wasn't supposed to go around after all! I assured her my mixer turntable had gone around for the past 3 months. After much effort in trying to get the new mixers to ...work (which they didn't) I was grudgingly offered a return or buy a different mixer. Obviously, Sunbeam have serious issues with their product quality. I will not be shopping at this store again due to the rudeness of the staff.
Bing Lee Rhodes
Purchased fridge and 3 months later it stopped working and would not cool. tried to get replacement or refund but bing lee Rhodes did not want to help. They have now ceased all communications and will not help. Had to go to fair trading for help and now they are lying to fair trading to make it even more difficult. Do not buy anything from these crooks if anything goes wrong they will not help. they are only interested in your money and once they have it they don't care about after sales support.
Rubbish after sale service
I bought a in Old Guildford Binglee two months ago, at the time of purchase they did not mention anything about the terms of warranty, recently i found the microwave was not working, i went to them and they checked and stated that it was due to cockroach damage??? which was not covered in the warranty. What the hell is this excuse? I am a year 4 university engineering student, i am not going to accept this crap excuse for their terrible product quality .
Worst after sales experience
Purchased a TV that failed and the manufacturer did not have spare parts to repair it. Bing Lee didn't give a toss and ignored their obligations under the ACL and basically fobbed me off to the manufacturer. Thanks a lot /s
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.