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Service beyond asking for it
I have spent weeks doing extensive research on outfitting a new kitchen with all its appliances.
1) Bing Lee at Warrilla - a guy called Joe, was the most helpful salesperson from all the other competitor stores. Friendly, good advice, not pushy, and gave me confidence in what to buy ++.
2) I used the WEB chat site and got a guy called Fredo. Not only was he very helpful BUT RANG me to discuss my issue / queries further and it is 4.45 pm on a Sunday afternoon!!! He was also sooooo informative, knowledgeable, patient with me, and not pushy.
Need my Toaster.
Was assisted by friendly staff soon as both my wife and myself entered the store which was great we let the assistant know that we knew exactly what we wanted and i was assured if i needed assistance that i just needed to call out. After purchasing our Sony TV 2 weeks prior we received a gift card to use in store we both really enjoyed the experience and we purchased good quality products was after a 1 Liter Kettle and 2 slice toaster, thanks again to the team at Wodonga Bing lee.
dodgy and unprofessional!
Bought two products from eBay Bing Lee last month respectively and picked up in different stores. The first one was perfect and smooth. The second one was terrible and would make me avoid Bing Lee:
1. Mis-communication. eBay emailed me the item was available for pick up, but in fact the store did not have the stock. It's alright as the store manager called me about this. Then, I received another email from eBay few hours later for the same. This time I called the store to confirm and found out the item was actually not available.
2. Not...a new product as advertised. Five days later, the item was available. I went to pick up and found that it looked a bit odd. It seemed the box was already opened before. I inspected it in front of the store. The product was full of fingermarks, and the labels and tags were missing. More importantly, there was a mark (scratch) that might affect the performance. I didn't think it's a new product as advertised. It looked like a demo or returned product. 3. Unprofessional customer service. I told a customer service representative after inspection. The customer service representative escalated it to another colleague. As there was no stock, he gave me a demo. Unfortunately, that demo product got a mark (scratch) too. With no choice, I asked for refund. The staff told his colleague in front of me that I was a troublesome customer in another language (Cantonese). Well, I spent my lunch time driving to your store to pick up an item and find it faulty. I was very disappointed about Bing Lee's customer service.
Bing Lee great value pricing
I needed to replace my microwave, kettle and toaster. I priced all three on Appliances online and came to $769. I thought that they would be the cheapest as they dont have physical stores but would deliver quickly. I went to Moore Park Supa centre and checked out same appliances at Harvey Norman and Bing Lee. HN didnt have my microwave but Bing Lee had all three products. I asked for their best price and they said $587 I said what about $550 and we then agreed to $560. Two minutes later I was loading the appliances into my car and heading home. Cant speak highly enough of Bing Lee - Great Products at very competitive prices. Saved myself $209 or 27% and it wasnt even a special sale, just a normal day !!!!
The Poorest Customer Service and Management at Crossroads Bing Lee
Bought a Dyson portable vaccuum for our son’s well-being who is allergic to dust mites and has asthmatic symptoms, took it home and used it once. Now we know Dyson’s are good but this unit had poor suction and on high power battery would discharge in 6mins. So, called up Bing Lee and tried to speak to manager first to make sure we could do something about it or we were stuck with the item. Wanted to avoid the fuss as we’ve shopped so many times at this particular store, and never had trouble. Anyhow, was put to wait for 30-45mins. Then got told...someone will call, and got a call eventually from a salesperson. Gently told him that we feel the dyson portable we bought is not fit for the purpose claimed by the manufacturer. And we are not sure if we have a case where we can return or buy something else in its place. We live 40kms away from this store now (unlike before when we were living 10mins away). So if you can do something about it then good else, we won’t bother come. The guy probably had poor english background, did not get the message, told us to come and they will “take a look”! We drove with our asthmatic son all the way, and when we got there, salesman disinterestingly takes the main unit out, checks if it operates (which obviously it did), puts it back, tells us he cannot do anything! Not even a minute ti try and understand the problem, talk to manager...nothing. And this is after we tried to make sure it was even worth we came down, coz if not then we wouldn’t have bothered. Well, no...he was not interested to listen or talk, instead kept saying “i told you over the phone we do not do refunds!!” That annoyed me, our son started crying, i got annoyed and asked to speak to the manager, and he comes and starts talking to us rudely, telling us to not waste our voice and energy in a rude manner. My wife tried to speak politely, and he kept talking to her rudely...at that point i knew this was a bad store since they did not even value their loyal customers. Not once did anyone even bother to listen to the problem we had with the unit! Bing Lee...Yenda Lee...Lionell Lee...disappointing! Sorry you’ve lost my business and my big family of 87 people for ever! We’ve all lived in or near Crossroads area and now we’ll go anywhere but not to your store.
Decent product range
The store has a good collection of products. The customer service has been good every time I have visited. They take the effort to explain all the features and are not pushy. The checkout process is quick. Not the most competitive when it comes to prices however for small products it has been very convenient.
Rubbish after sale service
I bought a in Old Guildford Binglee two months ago, at the time of purchase they did not mention anything about the terms of warranty, recently i found the microwave was not working, i went to them and they checked and stated that it was due to cockroach damage??? which was not covered in the warranty. What the hell is this excuse? I am a year 4 university engineering student, i am not going to accept this crap excuse for their terrible product quality .
Prices of most items aren't competitive and overpriced , lack of selections , some stores cocky staff , huge issues when honoring warranties . My advise , always ask the proper questions prior to purchasing .
Excellent service by Binglee Carlingford
Excellent service provided by Binglee staff Trang Tran who quoted and explained all about the machine over the phone and cleared all my doubts about delivery and warranties etc. I spent hardly 5 minutes to just make the payment and wait for the delivery at home. Which arrived promptly.
I have already sent this information to Bing Lee and have had no response.
I was wishing to buy a certain item that was exclusive to Bing Lee, and advertised the day before for $199.00.
When I got to store the next day it was $249.
I asked the salesman and he went and saw his manager, then told me that Yamaha had told them to increase the price.
I asked "so you have got new stock since yesterday?"
His response was that this was not new stock.
I then said that his reason was does not sound right, as price fixing by the manufacturer is now illeg...
- Physical store
- Verified customer
Don't shop here poor service
Inspite of the products available, service was very poor, staff uncooperative bar one or two. Don't shop here, go somewhere where they bother with the customer, the manager was so very unhelpful. Doesn't say much for the company with a manager who sets this example.
- Physical store
- Verified customer
Super service with Sid @ Bing Lee Fyshwick
Went to several different white goods stores and purchased all household white goods from Bing Lee Fyshwick because Sid M was very helpful, genuine and knowledgeable. Very positive shopping experience and will definitely be back!
Helpful clerk in store, awesome delivery service
We visited the Bing Lee at Rhodes Waterside to buy a washing machine with specific depth constraints. The clerk at the store was very helpful and the transaction went smoothly.
Being currently in the middle of a move to a new property and dealing with a lot of delivery services, I must say that Bing Lee's delivery service is the best I have experienced by far. Next day delivery, morning text message to provide a time window, arrival on schedule, and careful delivery and installation of the washing machine, without a single scratch or mark to my timber floor! Great job guys!
Worst after sales experience
Purchased a TV that failed and the manufacturer did not have spare parts to repair it. Bing Lee didn't give a toss and ignored their obligations under the ACL and basically fobbed me off to the manufacturer. Thanks a lot /s
Bing Lee Hornsby top after-sales service
Bought an Electrolux Ergorapido stick vacuum from Bing Lee Hornsby 13 months previous (Jan 2018)- so it was a month out of warranty. The battery stopped charging. Electrolux couldn't help. Directed me to authorised repairers. I called Bing Lee instead. After checking I'd already contacted Electrolux, asked me to bring it in. Within two days, they called to say they would be replacing it with a new one. That's top after sales service to me. Very happy.
smart tv review
best big smart tv. salesman even came over to my house to fine tune it..he was a perfect salesman and the tv is perfect the best tv purchase i have made . it is still in good working condition after 8 years of usage. I highly recommend Samsung
Good at Alexandria bad at Haymarket
Bought panasonic steam microwave at alexandria last week was happy with the service, bought panasonic rice cooker today and very disappointed with the George St Haymarket branch, as a disabled person there was no help to load the rice cooker and the 10 kg rice, they lend me a huge trolley but need to deposit $100. I asked for receipt but didn't give me, like trust them but they don't trust me that I will return it, will not come back there to see 2 chinese who treated like that, I am an asian too and very senior with disability.
Marketing idiots in Bing Lee
Got a air conditioning, and since they don't install it they have a list of license air conditioner but 90% them are out of Sydney area waste my time, stupid.So need to find someone nearby however no one install Fujitsu, why do Bing Lee sell a air condition that no one knows how to install around the area.
- Physical store
- Verified customer
Superb customer service and lovely staff
Straight away they assisted me, helpful and friendly staff. I asked about the laptop then the staff researched for me about the stocks availability.
Click and collect is a reliable service:)
Bought brand new Beko dishwasher,brought home, unit doesn't heat contacted store ,told a technician will be sent out,week later still waiting,rang store again and was met with a smart mouth manager who explained if we cant fix the brand new product I'll have to pluck one out of the sky for you,totally unprofessional and disgraceful customer service.
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