Reviewer Photos & Videos
- Physical store
- Verified customer
Bing Lee TO ME !!!
After my Hisense fridge not working and customer service hopeless, and without fridge for month was few days till xmas and needed fridge badly and looked online to see what was on offer , I found fridge online and rang the Bing Lee store to see if they still had it and they had ,so drove there to check it out , was happy to see sign out the front of Bing Lee saying free delivery, anyway I liked the fridge Haier and bought it , and even better got it delivered the next day was very impressed as few days till xmas , the only fault is that when w...e paid for the fridge we had to pay for delivery too and thought not right as sign out front misleading , we live about half hour from store , so apart from that my first Bing Lee experience was pretty good and happy I explored it further.
I am so disappointed with our local Bing Lee store. Over the years I have bought a lot of items from them, including dishwashers, washing machines, TV’s & countless small appliances too....but no more! I bought a TV & the remote didn’t work after six months so I took it back to the store, the staff weren’t very helpful at all. They gave me a phone number to ring, which took me 2 days to get on to them (the phone would ring out, they said they would send a new remote but 2 weeks have passed & no remote! Can’t watch TV as we had it installed on to the wall, so can’t get to the switches at the back! So sorry Bing Lee, you have lost a good customer!
- Physical store
- Verified customer
Excellent service all round
The service I get from Bing Lee Casula is the best . They have great staff whom are always helpful
In particular , . We recently purchased a new oven and fridge. We had a misunderstanding ( our fault), on the models of fridge we bought. After two days we set the fridge up to discover it was not the one we wanted. We called Bing Lee and they gladly replaced it with the one we wanted , and we are truly satisfied. Thanks to everyone at Bing Lee. Great service
Bought a Chiq 58 inch smart TV FOR $699 with 3 year standard warranty plus another 2 years promo,thats 5 years total,best tv for the price and the big brands with big dollars only give 1 year warranty and you can buy 2 extra years.What a scam.
St martin bing lee poor customer service
Brought a tv screen had a crack, took it back staff was very rude made me feel like I did something wrong and never offered any sort of apology will never shop at bing lee again.
Very happy customer
Hello. I just want to say thank you to Steve and his staff at your Bing Lee store in Albury. I was looking for a stick vacuum and it happened that it was Steve who spent his time helping me to choose a vacuum(Dyson vs LG which I ended up getting a Dyson) that will suit our need. I went to this store firzt and I shopped around in other stores and went back to this store because of the helpful staff ,very friendly and professional attitude! Thumbs up for this store. I will come back again to buy my toaster. Thank you again.
Competition for customers/sales
My comment is that competition among staff for customers is visible and not appreciated. I was told that there was no one upstairs and then followed. He then watched me buy from the prearranged staff member who was upstairs. That made me feel uncomfortable.
It shows how tough it is to make a living (commission) and the procedure should be changed. I am happy with the product although another Bing Lee store did tell me that it was a discontinued model but my local store did not - a little deceptive.
Give them a go but be aware. I wish I had spoken up at the time but didn't.
Bing Lee are exploiting their staff members.
I have worked for many retail stores and Bing Lee are the first place whom I've worked for where they blatantly exploit your workers rights. They also are not too kind to customers, breaking ACCC rules and refusing refund for faulty goods within the first 10 days of purchase. However, it is the way they force employees to perform unpaid work, make them work in terribly unsafe OHS conditions, bully and dispresect staff members that makes this company a travesty and a place no one should shop out of pure moral outrage. If you are an ex or current...Bing Lee Employee, contact me at email@example.com. I have the full backing of Fair Work Australia and the free advice of several high profile litigators. If you worke dat Bing Lee for 10 years, you are entitled to approximately 20-25 thousand dollars in backpay. If I do not have some kind of resolution in one week from now I will be pushing forward hard, guns akimbo.
Penrith store excellent / professional sales man, unfortunately aggressive and nasty admin person.
I went into Penrith Bing Lee on Saturday 28/4/2018 to look at purchasing a number of large items for a new house. The gentleman that assisted me with prices was excellent, he could not have been more helpful. Even though he knew that I was only obtaining prices on that day as I now needed to go home and collect some measurements this did not detract from him going out of his way to assist..
What upset and astounded me was one of his colleagues and the disgusting treatment she subjected him to in front of a customer. As he was about to reach...for a stapler to attach his card to the list of appliances we had discussed he was told in the most aggressive and condescending way " Don't touch that stapler, use the other one over there. The gentleman then asked this woman was it broken and her reply was " no just don't touch it and you use that one. She continued with the other disparaging remarks and muttering under her breath and attempting to stare him down. This nasty aggressive behaviour by this woman in front of a customer was uncalled for. The filthy looks she gave him, speaking to him in a aggressive, nasty manner had to be believed to be seen. I told him that he did not deserve it and that he should not put up with it. Apparently she is like this to most of her colleagues and some of the others have just stated that its her manner. Let me very clear if it was not for this gentleman being so gracious I would not return to that store because this is how she treats colleagues, God help any customer she comes into contact with. She did not have the right to treat him or anyone else in the manner. What amused me was she an older woman from a non-English speaking background and the younger gentleman was also not from an non Australian background but I dare say if the shoe was on the other foot and he treated her in this manner, there would be loud accusations of discrimination from her. Bing Lee Management do all your stores allow employees to get away with this behaviour? I have never gone on one of these feedback sites but I was so outraged by this woman's behaviour and the belittling of a colleague in front of a customer I had to say something and then to also find out that she allegedly does it to others is a disgrace. Bing Lee as an organisation you are better than this. I know as I have been going to your stores for than 25 years.
Pretty terrible in-store experience with rude staff
I just had a pretty terrible experience at the Bing Lee Westfield store in Chatswood. I had gone into the store hoping to use my Westfield gift card, and one of their staff refused to match the price of their own online store.
I had asked the staff member whether they had the Samsung 32" monitor (https://www.binglee.com.au/samsung-32-inches-fhd-curved-monitor) available in store, and they said they had one in the back - and when I showed him how much the Samsung monitor was being sold online, he told me to "go buy it online then" in a very ...unhappy tone and then went back to his work. I then tried asking him how much they were selling in-store, and he refused to serve me. As a result, I purchased this monitor in the Bing Lee eBay store at an additional -$80 off the online store price using an eBay coupon code and will be picking it up in the same store next Thursday. Not inclusive of the extremely rude staff member, when Bing Lee's in-store staff refuse to price match their own online store - claiming they do price matching is borderline false advertising/misleading consumers.
Shop Assistant has attitude
I used to love shop at Bing Lee at Hay Market branch since the staffs and managers were very friendly but again I’m talking about 10 years ago.
Moved back to live in Australia recently and needed to get some appliances for our home and recalled “Bing Lee” since had a great customer service but to my surprised went to the one in Rhodes and Chatswood, the staffs were rude, unfriendly and not helpful at all.
They just mainly recommended most expensive stuffs and not stuffs that suits your budget. When picking up cheaper appliance at their s...tore, they will start saying “it’s very bad function don’t buy it and just get this one” which is the price like 5x to 10x of the one you picked instead of recommended other brands with competitive or similar pricing. If that’s so bad, why they are selling those stuffs and it comes with warranty too.
Rude staffs in carlingford store and very poor customer service from hq
I took my Philips pressure cooker to your Carlingford branch for refund 2 days ago and I had very unpleasant experience at your branch.
First i talked to a female Asian staff. I told her the quality issue of the inner pot. She grinned hearing my reason for return. I felt her facial reaction was very impolite and was she thinking my reason for return was ridiculous? She even told me i can't return as it was purchased over 6 months ago. then just walked away serving others and left me unattended! I then talked to another female staff if she co...uld help and called the manager. Minutes later the store manager by the name of Sal, came to me and he said the scratches on the inner port are normal wear and tear. I told him we only used ONCE the pot for cooking soup with no sharp object used. His comment was the teflon coating in the inner pot is prone to scratches even with use of plastic utensil. he challenged me by asking how many years do I expect the inner pot to be free of scratches? I just can't accept the fact that the inner pot scratch issue after only using it ONCE without use of sharp utensils There are another reasons I want to return the unit. 1 of the other issues is, the steam tray is deformed. Sal said it is normal for the tray to deform! What a joke! He took the tray and bent in front of me trying to show me the tray is made of soft plastic, but the tray cracked! I told him to put in writing that he broke my tray but He refused to sign on my invoice and just simply replaced it with new one for me. Not to mention there wasn't Even sorry for breaking customer's stuff. What does the crack on tray mean? Another quality issue! Also, the sealing ring always fall off after my cooking done. The cooker age is just about half year old!
- Physical store
- Verified customer
Staff extremely rude at Mt Druitt store
Ordered a DVD player online for pick up at Mt Druitt store (a good 30+ minutes train trip from my home). The lady from the store rang me yesterday to say it was ready to pick up and I must bring the credit card that I paid with. Today I make the trip to Mt Druitt. The store was empty except for staff standing around. The first guy I spoke to asked for my drivers licence and I explained I didn't have one. He rolled his eyes and gave me an odd look and handed me to the girl on the desk. She looked it up my order on the computer. No eye contact, n...o smile, no anything. She then asked for my drivers license and I explained that I had been contacted by one of their staff and told to bring my credit card. The girl disappears and comes back 10 minutes later with another guy. Again, the drivers licence. For the third time I explain a licence is not necessary to buy a DVD player. I show him my credit card which matches with the number on the order. I show him the order email with the order number. He supposedly rings the online service, wastes another 10 minutes, then announces he is STILL not going to give me the product I bought. No smile, no friendliness, personality of a highway patrol cop. So outside the store I rand the online service who were very apologetic, confirmed that I didn't need my license and said they'd ring the store and get them to give me the product I had purchased. I am then placed on hold for a good 10 minutes, and the online girl came back to the call and apologised that even she couldn't convince the store to release my purchase and agreed to refund. So off to JB HiFi I go, explained to them the situation. They gave me a 25% (25% WTH?!?!) discount, smiled, helped me with questions I had about blue ray DVDs. WOW what a difference!! The reason why there's no-one in Bing Lee is simply because they are not very nice people. Simple but true. Don't go there.
- Physical store
- Verified customer
Bing lee Hornsby - exceptional sales knowledge and service - ours was experience.
Purchased a new fridge at Bing Lee Hornsby.
I must say that we were blown away by the extreme product knowledge and help provided by Kimberly from this store. After browsing in store at the range we were so impressed with her encyclopedial knowledge and honest answers to all questions. You will need to go a long way to find this level of sales professionalism in any field.
(I know this because of my lifetime of technical association with "fridgies" including periods as service manager for the same. I can also spot a nonsense'er at 50 pa...
Best experience shopping at Bankstown Bing Lee. Fujitsu Designer air con.
The sales man Gabriel was informed about his products and recommended the right product for my needs at a very competitive price.The installer Kamran and team did a excellent job of installing my air con. It was nice to deal with professional and courteous member of your staff and a qualified installer of air cons. The whole experience was a pleasure from start to finish. Thank you to all from a very satisfied customer.
Unboxed it outside of my apartment - damaged goods
I was satisfied with my shopping experience in Hornsby with a man that had passion and knowledge of all products (his name was Terrance). Unfortunately, this is not the basis of my score, if it was due to customer service I would rate him 5/5; but it was ruined by the delivery of the goods.
On the day of delivery the people decided to unbox my brand new fridge and washing machine outside of the apartment. As they came upstairs only one of the delivery men came with the goods, leaving myself to help him. As the apartment door was a tight fit f...
- Physical store
- Verified customer
Bing Lee tries to breach Australian Consumer Law
I purchased a Dyson vacuum cleaner from Bing Lee Chatswood, which stopped working properly after a few months. I went back to the store and the store assessed the vacuum cleaner as having the following faults: "Stops while in use, loss of suction, very loud motor". This was obviously a major issue so I asked for a full refund or replacement, as I am entitled to under the Australian Consumer Law.
To my shock [name removed] the Store Manager at Bing Lee Chatswood refused. He said he would only deal with the issue after Bing Lee had finish...ed talking to the manufacturer (which would take about a month!), even though Bing Lee already made an assessment. I spoke to the Department of Fair Trading and ACCC and they said this is a breach of the Australian Consumer Law and that the retailer has a responsibility to refund or replace the product for these types of issues. Thank goodness they will help me in taking action against Bing Lee. Make sure you are advised of your consumer law rights before dealing with this store and be very careful of your dealings with the store manager, [name removed]!
Bad Bad Customer Service
My husband and I visited Bing Lee Alexandria store on Thursday (23 February 2017) to purchase a washing machine as ours just died after 12 years. The salesman was very helpful and we decided to purchase a 10kg Fyscher & Paykal. He said it would be delivered on Saturday and installed for a further $60.00 if we purchased before 11 am on Friday morning. So we did. We were also told that we would be phoned Saturday morning between 6.30am-7.30am with an approx. time of delivery. Saturday morning came and no phone call. After 10am we decided to...call the store to find out about the time and we were told that there was no delivery for us. Shocked at this news we asked why? The salesgirl, whom my husband bought the machine from over the phone on Friday, and paid, so he thought, forgot to put the order through!! How is that possible. As you can imagine we weren't too happy. They did not offer us any apology or compensation until we asked. We were told that they will put the order through today and it will be delivered on Monday. Obviously we told them absolutely no we don't want to purchase from them and not to put the order through. Approx. after 10min from hanging up we received a call saying that they would cancel the delivery fee and that we could have the display model with no discount. WHAT!! Are you kidding me, you're expecting us to take the display model (second hand as far as I'm concerned with no discount). Bing Lee Alexandria are totally in the wrong here and could not make this right with us, such poor poor service. We told them to forget it. We then went to Harvey Norman at Alexandria, bought a brand new washing machine, delivered and installed the same day. My brand new machine has been installed and I'm very happy. Now that is customer service. I suggest Bing Lee that you re-train your staff and ensure them that when mistakes are made at YOUR END that you bend over backwards for the customer to rectify your ERROR. We will never purchase from BING LEE ever again!!
Chatswood binglee customer services is horrible
We wanted to buy Panosonic bread maker and we wanted to look at the display so we can see how the actual machines looks like. We asked a Chinese male staff called Bill in Chinese," Excuses me, do you know where are the bread maker located?"[ DATE: 14/2/2017 TIME:17:45] and he didn't answer us and ingnored us,walked away! We know he is serving the other Chinese lady, but we just want someone to serve us, he is the only one walked pass us so we quickly asked maybe he can ask another staff to help us or he can at least say something like, I'm busy...serving the other customer can you guys wait a moment or I can ask another staff to help you guys . But he didn't say anything ! While we asking him he was talking to another female Chinese staff ! He had the time to answer her questions but no time for us! That's why we got so upset about this guy so we speak bit loudly said : excuse me did you hear us ? And he said : Can't you guys see I'm busy serving customer here? So we said: but you can at least answer us you are busy at the moment I can ask other staff to help you !' But what makes us feel disappointed and horrible is he didn't say anything at alll and even the Chinese female staff didn't say anything too . By that time the shop was very quiet I don't know what they doing there pretended so busy working but there was only us and the customer they serving with, that's all. Another thing very bad about the staff is he only cares about the customers who can spending big moneys, bread machine is only cost $200 so he is not interested in service us!
Just been in the Bing Lee in the Penrith home maker centre. Stood in the microwave section for 20 minutes waiting for service. We were the only customers in the store at the time and the staff avoided our eye contact and talked amongst themselves. Very rude. How can a business stay open with this kind of service?
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