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Bing Lee Physical store

Bing Lee Physical store (page 5 of 6)

2.5 from 101 reviews

Reviews

2.5

101 reviews
5
(30)
4
(7)
3
(2)
2
(5)
1
(57)
  • Product Quality
    3.2 (43)
  • Return Claim MadeYes (8) · No (38)
  • Customer Service
    2.9 (53)
  • Warranty Claim MadeYes (5) · No (40)
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simon4222

simon4222South East Queensland, QLD

  • 19 reviews
  • 10 likes

Rhodes Store lady slammed my lights on bench & wanted me to pay for a paper bag

published
1 comment
Bing Lee
Bing L.Bing Lee

Good Morning

I m sorry for the negative experience that you had at the Rhodes Store. I will pass this to the Managers to address with the staff involved. Louise

Bad customer service, delivery service is appalling

published

I purchased a washing machine from Chatswood Bing lee store and delivery for Monday. Driver called and said delivery between 9am-12pm. Driver never turned up and his mobile phone was diverted to voicemail and couldn't get through to him

Called up head office, staff was unhelpful saying this is the driver that will deliver and no other options were given. I took a day off from work waiting for the item to be delivered and it never turned up.

I wok not purchase from Bing Lee and have been telling people about the service I received

1 comment
Bing Lee
Bing L.Bing Lee
Jose B

Jose BChatswood

Bad service and costumer care Chatswood

published
1 comment
Bing Lee
Bing L.Bing Lee
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Bing LEE Chatswood extremely disappointed

published
1 comment
Bing Lee
Bing L.Bing Lee

Bad Customer Service

published

I purchased an expensive camera at Bing Lee Chatswood (mistake - JB Hi Fi is just around the corner and was selling the same camera for $100 cheaper). Sales staff generally very rude/indifferent and were not aware of the latest offers at Bing Lee as advertised on the Bing Lee website. After purchasing an almost $1000 item, I was handed a bag and told to bag the item myself. I hope the camera doesn't have a fault, as I would dread having to deal with the staff again.

1 comment
Bing Lee
Bing L.Bing Lee

Hi, I apologise for your bad experience at our Chatswood store. Please phone 02 9781 3000 (customer care) or email customercare@binglee.com.au, with your details. I’d like the opportunity to investigate. –Jamie

Incompetent staff - never again will I visit bing lee

published

Old Guildford store. Phoned day before to purchase particular air con system. Sales men allocated one and was given purchase number.
Travelled 3hrs to purchase and pick up.
Paid for unit went to pick up around at their warehouse to find out that they are all sold and allocated to other customers. Incompetent sales man did not lock my order in and that unit was taken by another store.
No apology from salesman. Took them 2min to take my money and 30min to refund it.
So 4hrs wasted . First time and will be last time I step foot into a bing lee.
Lucky Harvey Norman went out of the way to get a unit To the next day.
Bing lee u suck.

Abused by Bing Lee Store Manager

published

Never have I been more insulted than during a recent visit to Bing Lee's store at Hornsby. I bought a product which was advertised at a price clearly displayed on the shelf.

I was then informed at the checkout that the price was incorrect. The store manager then hurled abuse on me, and proceeded to inform me that one should not trust the price on display.

This is my worst experience by a retailer ever.

2 comments
Viking
Viking

I should add that I have written to the Executive team twice and to date, have not heard a thing.

Viking
Viking

As you can see from all reviews here. Bing Lee only provide comments if there is a positive review. My company has now cancelled all purchases from Bing Lee.

Tarun

TarunSydney

  • 17 reviews
  • 26 likes

Check your product before leaving store

published

Bought DSLR Nikon 5500 from binglee hornsby, there was no seal on any boxes(may be this is how it comes) but as soon as i opened the box in car i realized no power adaptor for the charging dock. had to drive back after and hour to explain. I thought I would get an apology and adaptor straight away but what i got was we are sure of the quality and it is not possible. After spending AUD 950 I was discussing a 5 dollar adaptor. Finally with a straight face the guy did give me the adaptor after I told him i am not walking off. They can surely improve on customer service and may be also a bit on quality check. PS: Open the box check everything is in place before leaving the store.

Damo

DamoSydney, NSW

  • 24 reviews
  • 11 likes

Shocking store presence, operation and staff conduct

published

I went to the Moorepark store in search of a LED television. I'm well aware of the electrical sales as I have past experience in selling all things electrical. As I went into the shop it was like entering a gambling establishment in down town China. While I was at the TV section my sister noticed a guy following us around. After looking at the guy I thought he was just a customer as he was very ordinary dressed, but to my surprise he was a salesperson. He'd just been out the back (still chewing food) was wearing a dirty stained shirt that was hanging out down to his groin. The store experience was simply terrible so we ducked out and walked down to Harvey Norman.

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Will not go again

published

Went to buy a hair dryer at Bing Lee Chatswood. Wanted to ask a couple of questions before buying it, but could not get anyone to help me.
Finally managed to catch a guy at a computer, but when I went up to him, he just stared at me, annoyed. I asked if he was free and he mumbled that he was busy.
Needless to say I left without purchasing.
Terrible customer service.

Alex

AlexSydney

  • 3 reviews
  • 3 likes

Bing Lee Chatswood

published

We've recently replaced our entire home electrical appliances with the help of Bing Lee's staff in Chatswood.
My wife and I went in the store thinking we've done our planning but soon realised that the choices available were quite overwhelming. We've visited the shop a few times, each time received excellent service and eventually we worked out a great deal as we bought a large sum of goods for our new home.
The staff was efficient, organised and they delivered on time as promised! Very happy with the whole experience.

Great store, good range, upbeat vibe and friendly. Rhodes branch.

published

Just moved to Sydney and found Bing Lee whilst looking for electrical goods. The Rhodes branch was big, fresh and full of all the latest goodies. I think their displays are as good as some of the bigger stores in the US. Ill be shopping there again.
Friendly and informative staff too.
They made this loud yank happy.

Jim  A

Jim ASydney

  • 3 reviews
  • 5 likes

Unsatisfactory record keeping

published
1 comment
Bing Lee
Bing L.Bing Lee

Hi Jim, could you please contact Bing Lee Customer Care on 02 9781 3000 and we can work towards finding your docket number for you. Thank you. Bing Lee Customer Care.

Priya Thakur

Priya ThakurSydney

  • 2 reviews
  • 3 likes

Worst customer service rhodes store

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1 comment
Bing Lee
Bing L.Bing Lee

Rude and ignorant sales staff

published
1 comment
Bing Lee
Bing L.Bing Lee

Hi Roger
Your feedback is important to us and we are sorry that you feel our service was unsatisfactory. We have passed this feedback to our management team for review.
Kind Regards Janice

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80coupe

80coupeSydney

  • 3 reviews
  • 3 likes

Woefull service

published
1 comment
Bing Lee
Bing L.Bing Lee
kimchifans

kimchifansAuburn, New York

headache and ignorance bing lee staff gave me don't equal the saving

published
2 comments
kimchifans
kimchifans

From the courier, I knew that the address was wrong , and if I changed the address, Bing Lee has to pay again. So now I am still waiting for the goods to be delivered to the store as I requested.

Bing Lee
Bing L.Bing Lee
Pandy2026

Pandy2026Sydney

Bing Lee, Hornsby

published
1 comment
Bing Lee
Bing L.Bing Lee

Penrith store

published

I visited Penrith Store and spoke to [name removed] re a problem I was having with my computer and printer he suggested if possible to bring both into the store for help. The next day I did exactly that but [name removed] was not there so another staff member [name removed] took my problem on board and Wella problem was fixed. I must admit the service I received was beyond my expectations but did not surprise my really, I have be dealing with Bing Lee since 1967 at Fairfield. Many thanks to you young men that helped a senior get out of trouble.

For a bad customer experience, step right in to Bing Lee Chatswood! :D

published
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Questions & Answers

Tiana T.

Tiana T.asked

Physical store

Have bought dryer in store &arranged for delivery &fiting today. Can i cancel &get refund before they arrive?

2 answers
wingnut
wingnut

ring the store & ask

Fired Up
Fired Up

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