Reviewer Photos & Videos
Good product bad delivery and installation
I purchased washing machine Samsung 8.5kg on line, 2nd of Jan 20; paid $60 extra for delivery and full service installation, first the price was very good at that time similar to what 7.5kg machine currently worth, delivery was very quick 2 days later, the machine has been running and used few times for last 10 days in excellent shape and has many convenient programs; however l wanted to comment on the very bad quality of delivery staff, were very rude and un professional, they left us with basic installation, no tips for operation, machine mad...e a big rattle noice, l am technical person and was able to perform body balancing of the machine which they didn’t, they even stained our home carpet with their dirty shoes, bing lee never follow up with us to find out how bad delivery went neither ask about the product itself, will never purchase again from them even if their prices are good
- Online store
- Verified customer
On-time Delivery, good service
Ordered a Fridge and Washing machine. Came on-time and installation was done properly as well.
Communication with the customer service team was fruitful as I had to change the delivery date which was managed my them.
Great Price for fitbit
Purchased Fitbit Inspire HR at great price (was $40 lower than other advertised prices at major store and online). Click and collect was quick and efficient from my local store. Not the first time I have found this to be the case. Well worthwhile comparing their prices before purchasing (and will price match too!)
- Physical store
- Verified customer
Returns Of Goods Within A 14 Day Period To Bing Lee Armidale Store Beardy Stret
I have just attempted to return an apple ipad to bing lee armidale nsw 2350 in original container unmarked and received the day after they will not refund for goods that were purchased 14 days prior to the date on the invoice
Never received item
Received one of two items .
Unable to contact anyone to help.
Never answered emails .
Ill never buy from here again nor will I recommend this online store. Non existent customer service
Bing Lee Rhodes
Purchased fridge and 3 months later it stopped working and would not cool. tried to get replacement or refund but bing lee Rhodes did not want to help. They have now ceased all communications and will not help. Had to go to fair trading for help and now they are lying to fair trading to make it even more difficult. Do not buy anything from these crooks if anything goes wrong they will not help. they are only interested in your money and once they have it they don't care about after sales support.
More than 2 weeks later and 40 minutes in total on hold and still no delivery!
As per description. Ordered products and 2 weeks later "apparently" they were "waiting" for the product to arrive???! Ended up cancelling order. I would not recommend this business. Even if same product a few bucks more elsewhere it will be worth your while avoiding this store.
- Online store
- Verified customer
Ordered a soundbar.... its been 1 1/2 month and nothing
I ordered a sony soundbar on black friday. It said shipped 6-10 days.
I called up 5 days ago, they said it would be sent out within 2 days.
I called up today and they said They don't know when its going to be delivered it could be in another 2 weeks witch means a Lead time of 1 month and next year!
The item was in stock.
Purchase in- store, tv. Had it since July 2019, it's faulty. Contacted store and that's it. No contact from anyone. Had to purchase another tv from somewhere else. Very disappointing.
Complete Lack of Service
Tried to buy on line for Click&Collect. Had to "Check on Availability" which opened an on-line chat window. After a while I got a response that said they were busy and I was 4th in a queue. Then I got a response that said they were still busy and to leave a message with an email address. Four hours later still no response so I gave up. A complete waste of time. Bought elsewhere.
Purchased a $4000 tv online was invoiced and booked on for deliver. After waiting a week for delivery was called on the morning and told they had no stock. No one could tell me when stock was coming in. so I cancelled my order and I'm still waiting for my credit it has been 2 week
SAMSUNG 8 SERIES 2019 model not providing tax invoice/bill !
Bunch of rude and ignorant people working at the Bing lee, I had ordered the latest version 55 inches Samsung 8 series smart tv. To my surprise after I had placed the order online. They purposely deleted that from history or orders and after I received my item. They never send me any bill/tax invoice. Even after 3-4 times calling and emailing them.
I will now report this to consumer affairs and also lodge a chargeback with my credit card.
Ordered A Laptop And Never Received It.
Never received my laptop, I am in qld it went to w.A. By road extra 8,000 kilometers so I cancelled. Bing lee are the worst company to deal with they lie and lie and lie. It took daily phone calls and 2 weeks for them to issue me with a refund, totally unacceptable. Never buy from this company never never never . Zero customer service zero business ethics zero caring totally heartless company and management team. I am a senior citizen and I suffered serious elder abuse at the hands of this greedy greedy company
How good are these guys!
So I had a nightmare with David Jones and cxld that order of a tv. I noticed that Bing Lee had a melbourne warehouse and ordered through them but i stuffed up the delivery date. I rang customer service they answered in 2 rings then pushed it to next day. I have used Bing Lee before for about 5 meaty transactions and will never leave you again.
- Online store
- Verified customer
Refund for repeated product failures? Fat chance!
I purchased a flagship smartphone from Bing Lee because it had a good camera.
I wasn't too phased when the camera failed after a couple of months, and RMAd via the manufacturers service channel for repair. Got the phone back, and just days later the camera failed again. Sent it back for repair again, and it lasted nearly 3 months before the camera failed again.
After this I sent it back to Bing Lee for refund because it's clearly a lemon.
The RMA shipping process was well handled, but after that things went south.
I had to chase them up, ...
Terrible phone answering
I called up Binglee Guildford today and asked the staff if they had JBL wireless headphones in stock.. to my surprise.. they did not even listen to what I was after and put me on hold... 5 minutes later some one else came on phone and asked me what I was after, repeated myself and again put on hold.. couple of minutes later a male staff picked up phone and I repeated myself again. to my surprise.. he said oh.. I picked the wrong phone..
Delivered as promised
Ordered the fridge on Saturday picked Monday for delivery. Had a call Sunday to confirm if there were any issues they needed to be aware of when delivering and told us we would have a text between 6:30 and 7:00 advising a 3hrs delivery window. Right on 6:30 Monday morning text received advising delivery between 9 and 12. The fridge was received and installed by 10am. Great communication.
Exceptional Customer Service
I placed an online order of Phillips XL air fryer and Breville Sandwich Maker with an option of in store pick up at Mt Druitt Bing Lee. I reached there and the lady at the counter not only bring it from the store but also helped me to put everything in my shopping trolley, even I wasn’t expecting that from her. So I always have a great online shopping experience with bing lee with store pick up at Mt Druitt.
Must be shipping my product to Africa
I have not heard one update in regard to where my product is since placing my order on Sunday.
The stated delivery timeframes are clearly incorrect and need to be updated.
Upon contacting the customer service they informed me that my product had been ‘scanned out’ from their warehouse and I will hear from Australia Post upon pick up. Just sounds like they’re passing the buck to me.
Will not be returning to their online store again.
Don’t recommend shopping with bing lee if you want to receive your item anywhere in the near future
Bing Lee Burwood
I was served by ‘[Name Removed]’ or as per my receipt, ’Ming’ at the store. I picked up my order from Burwood bing Lee and she gave me nothing bad bad customer service i.e “you should have read your email! You need Photo ID” and observed to be inpatient when I was searching my bag for my ID. No eye contact. Slammed my product onto the desk when she finished serving me... please teach her basic customer service please. She was lucky I was was in a good mood this day otherwise I would have said something on the spot
Questions & Answers
I just bought a cook top from you and had it installed by your installation people. It was a Westinghouse WHS642SA. We noticed that the 'E' was missing from the appliance and is spelt 'Westinghous'. Does this mean it is not authentic appliance or do you hae a reason for this? Thanks for your help.
I just got a fridge online though binglee and it's not the size I thought it was. The product is perfect just wrong size for a family of four. Is there anyways I can return this and get another fridge in a different size?
Hello just wondering how long returns take once bing lee have received the faulty product and send me out a replacement?
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