??!
1 photo
Bing Lee
2.4 from 494 reviews

Reviews

(124)
(40)
(20)
(33)
(277)
  • Product Quality
    3.3 (57)
  • Return Claim MadeYes (16) · No (52)
  • Shipping
    3.3 (25)
  • Customer Service
    2.9 (31)
  • Warranty Claim MadeYes (7) · No (57)

Reviewer Photos & Videos

  • More
Maan Muhsen

Maan MuhsenSydney, NSW

Good product bad delivery and installation

published
Product Quality
Warranty Claim MadeNo
Ali

AliGreater Melbourne (Outer), VIC

  • 4 reviews

On-time Delivery, good service

published

Ordered a Fridge and Washing machine. Came on-time and installation was done properly as well.
Communication with the customer service team was fruitful as I had to change the delivery date which was managed my them.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Roxanne Russell

Roxanne RussellSydney Surrounds, NSW

  • 5 reviews

Great Price for fitbit

published

Purchased Fitbit Inspire HR at great price (was $40 lower than other advertised prices at major store and online). Click and collect was quick and efficient from my local store. Not the first time I have found this to be the case. Well worthwhile comparing their prices before purchasing (and will price match too!)

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedFitbit Inspire HR
See all answers
Appliance Retailers

Find out how Bing Lee compares to other Appliance Retailers

Know better, choose better.

Compare all
paul476

paul476nsw, 2350

  • 29 reviews

Returns Of Goods Within A 14 Day Period To Bing Lee Armidale Store Beardy Stret

published

I have just attempted to return an apple ipad to bing lee armidale nsw 2350 in original container unmarked and received the day after they will not refund for goods that were purchased 14 days prior to the date on the invoice

Customer Service
Product Quality
Return Claim MadeYes
Store Locationarmidale nsw 2350 beardy street
Warranty Claim MadeNo
See all answers

Never received item

published

Received one of two items .
Unable to contact anyone to help.
Never answered emails .
Ill never buy from here again nor will I recommend this online store. Non existent customer service

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasediPhone accessories
See all answers
Craig S.

Craig S.Sydney, NSW

Bing Lee Rhodes

published

Purchased fridge and 3 months later it stopped working and would not cool. tried to get replacement or refund but bing lee Rhodes did not want to help. They have now ceased all communications and will not help. Had to go to fair trading for help and now they are lying to fair trading to make it even more difficult. Do not buy anything from these crooks if anything goes wrong they will not help. they are only interested in your money and once they have it they don't care about after sales support.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationRhodes
Warranty Claim MadeYes
See all answers

More than 2 weeks later and 40 minutes in total on hold and still no delivery!

published

As per description. Ordered products and 2 weeks later "apparently" they were "waiting" for the product to arrive???! Ended up cancelling order. I would not recommend this business. Even if same product a few bucks more elsewhere it will be worth your while avoiding this store.

Shipping
Warranty Claim MadeNo
Daniel M.

Daniel M.Hobart, TAS

Ordered a soundbar.... its been 1 1/2 month and nothing

published
Return Claim MadeNo
Warranty Claim MadeNo
Jordo

JordoNortheast, VIC

  • 5 reviews

Faulty product

published

Purchase in- store, tv. Had it since July 2019, it's faulty. Contacted store and that's it. No contact from anyone. Had to purchase another tv from somewhere else. Very disappointing.

Customer Service
Product Quality
Store LocationWodonga, victoria
Appliance Retailers

Find out how Bing Lee compares to other Appliance Retailers

Know better, choose better.

Compare all
Nessie

NessieSydney Surrounds, NSW

  • 14 reviews

Complete Lack of Service

published

Tried to buy on line for Click&Collect. Had to "Check on Availability" which opened an on-line chat window. After a while I got a response that said they were busy and I was 4th in a queue. Then I got a response that said they were still busy and to leave a message with an email address. Four hours later still no response so I gave up. A complete waste of time. Bought elsewhere.

Jfdi d.

Jfdi d.Sydney, NSW

not great

published

Purchased a $4000 tv online was invoiced and booked on for deliver. After waiting a week for delivery was called on the morning and told they had no stock. No one could tell me when stock was coming in. so I cancelled my order and I'm still waiting for my credit it has been 2 week

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSony Bravia KD-75X9300C (75")
See all answers
Vishv T.

Vishv T.Greater Melbourne (Metropolitan), VIC

SAMSUNG 8 SERIES 2019 model not providing tax invoice/bill !

published

Bunch of rude and ignorant people working at the Bing lee, I had ordered the latest version 55 inches Samsung 8 series smart tv. To my surprise after I had placed the order online. They purposely deleted that from history or orders and after I received my item. They never send me any bill/tax invoice. Even after 3-4 times calling and emailing them.
I will now report this to consumer affairs and also lodge a chargeback with my credit card.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchasedsamsung 4k 55 inch series 8 tv
See all answers
Lorenzo D.

Lorenzo D.

  • 2 reviews

Ordered A Laptop And Never Received It.

published

Never received my laptop, I am in qld it went to w.A. By road extra 8,000 kilometers so I cancelled. Bing lee are the worst company to deal with they lie and lie and lie. It took daily phone calls and 2 weeks for them to issue me with a refund, totally unacceptable. Never buy from this company never never never . Zero customer service zero business ethics zero caring totally heartless company and management team. I am a senior citizen and I suffered serious elder abuse at the hands of this greedy greedy company

Product PurchasedASUS 14" F407UA-EB352T Laptop
Damien G.

Damien G.Mid North Coast, NSW

  • 4 reviews

How good are these guys!

published

So I had a nightmare with David Jones and cxld that order of a tv. I noticed that Bing Lee had a melbourne warehouse and ordered through them but i stuffed up the delivery date. I rang customer service they answered in 2 rings then pushed it to next day. I have used Bing Lee before for about 5 meaty transactions and will never leave you again.

Product PurchasedSony Bravia KD65X8500B (65")
NotBuyingWhirlpool

NotBuyingWhirlpoolMetropolitan Adelaide, SA

  • 5 reviews

Refund for repeated product failures? Fat chance!

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Appliance Retailers

Find out how Bing Lee compares to other Appliance Retailers

Know better, choose better.

Compare all

Terrible phone answering

published

I called up Binglee Guildford today and asked the staff if they had JBL wireless headphones in stock.. to my surprise.. they did not even listen to what I was after and put me on hold... 5 minutes later some one else came on phone and asked me what I was after, repeated myself and again put on hold.. couple of minutes later a male staff picked up phone and I repeated myself again. to my surprise.. he said oh.. I picked the wrong phone..

Return Claim MadeNo
Warranty Claim MadeNo
Kim B.

Kim B.

  • 2 reviews

Delivered as promised

published

Ordered the fridge on Saturday picked Monday for delivery. Had a call Sunday to confirm if there were any issues they needed to be aware of when delivering and told us we would have a text between 6:30 and 7:00 advising a 3hrs delivery window. Right on 6:30 Monday morning text received advising delivery between 9 and 12. The fridge was received and installed by 10am. Great communication.

Product Quality
Shipping
Return Claim MadeNo
Mrs Zeeshan

Mrs Zeeshan

  • 2 reviews

Exceptional Customer Service

published

I placed an online order of Phillips XL air fryer and Breville Sandwich Maker with an option of in store pick up at Mt Druitt Bing Lee. I reached there and the lady at the counter not only bring it from the store but also helped me to put everything in my shopping trolley, even I wasn’t expecting that from her. So I always have a great online shopping experience with bing lee with store pick up at Mt Druitt.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMount Druitt
Warranty Claim MadeNo
See all answers
Emily P.

Emily P.Sydney, NSW

Must be shipping my product to Africa

published

I have not heard one update in regard to where my product is since placing my order on Sunday.

The stated delivery timeframes are clearly incorrect and need to be updated.

Upon contacting the customer service they informed me that my product had been ‘scanned out’ from their warehouse and I will hear from Australia Post upon pick up. Just sounds like they’re passing the buck to me.

Will not be returning to their online store again.

Don’t recommend shopping with bing lee if you want to receive your item anywhere in the near future

Stephanie

StephanieSydney, NSW

  • 6 reviews
  • 4 likes

Bing Lee Burwood

published

I was served by ‘[Name Removed]’ or as per my receipt, ’Ming’ at the store. I picked up my order from Burwood bing Lee and she gave me nothing bad bad customer service i.e “you should have read your email! You need Photo ID” and observed to be inpatient when I was searching my bag for my ID. No eye contact. Slammed my product onto the desk when she finished serving me... please teach her basic customer service please. She was lucky I was was in a good mood this day otherwise I would have said something on the spot

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBurwood
Warranty Claim MadeNo
Product PurchasedBlender
See all answers
Page 2 of 25

See all Bing Lee reviews

Questions & Answers

Kavimo

Kavimoasked

I just bought a cook top from you and had it installed by your installation people. It was a Westinghouse WHS642SA. We noticed that the 'E' was missing from the appliance and is spelt 'Westinghous'. Does this mean it is not authentic appliance or do you hae a reason for this? Thanks for your help.
Kathryn

1 answer
Fired Up
Fired Up

But this is a review site. Suggest you contact them or Westinghous directly

Mariah

Mariahasked

I just got a fridge online though binglee and it's not the size I thought it was. The product is perfect just wrong size for a family of four. Is there anyways I can return this and get another fridge in a different size?

2 answers
Fired Up
Fired Up

I doubt the public will know but not normally for change of mind as per their website

john smith
john smith

you need to ask Bing Lee

Truong N.

Truong N.asked

Online store

Hello just wondering how long returns take once bing lee have received the faulty product and send me out a replacement?

2 answers
Fired Up
Fired Up

Only Bing Lee can answer

john smith
john smith

have you thought about asking Bing Lee

Get an answer from our members and Bing Lee representatives

Other Appliance Retailers

Previous
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.