BEST Astronomy Store in Australia
The staff at Bintel are very knowledgeable, especially the owner. They have years of experience delivering fantastic customer service and top quality products. I have bought most of my astronomy gear from Bintel, because I know i can TRUST them to give me the right advice and they respond extremely quickly to any warranty issues. 10 out of 10 Bintel.
Very Good Customer Service and Backup
I very rarely write reviews but a recent experience with Bintel has motivated me to do so now.
Having purchased a number of eyepieces, filters and other telescope accessories from Bintel over the last year or so, all of which were delivered quickly, of high quality and very well packaged, I also received a Solar Filter which would not fit my Dobsonian in spite of supplier advertisements which seemed to indicate the contrary. After some correspondence with Bintel I received a full refund including postage which besides being fair under the cir...cumstances, represented very good customer service and backup for online orders. Particular thanks to Don, John and the team for working through the refund process in a fair and professional way. I'll be going out of my way to purchase products from Bintel in the future with the knowledge that they will fully back their products and services.
- Verified customer
No manuals at all
I bought my first telescope, collimating eyepiece, telrad and some other equipment from Bintel. None of them came with manuals or any assembly instructions. Although there are videos from others on youtube, I could not find anything that matched exactly the type of equipment I purchased. Eventually, I assembled everything myself, but it took longer than it should have. Still, I would like to have a proper manual on how to take care of the equipment etc. I would expect when you pay more than 1000$ for a piece of equipment, it must come with instructions.
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.