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Biome

Biome

3.8 from 23 reviews

Reviews

3.8

23 reviews
5
(14)
4
(2)
3
(1)
2
(0)
1
(6)
  • Product Quality
    5.0 (7)
  • Return Claim MadeYes (0) · No (8)
  • Shipping
    5.0 (4)
  • Warranty Claim MadeYes (0) · No (8)
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Chantel

ChantelSouth East Queensland, QLD

  • Verified customer

Excellent service and great products

published

The online website was easy to navigate, I found exactly what I was looking for within 2 minutes, paid and ready for 'Click and Collect' within 5 minutes. Absolutely fantastic team at Indooroopilly store! And as usual friendly and helpful service. It was an absolute pleasure purchasing from Biome online and instore. Each product I have purchased from Biome has been more than satisfactory and the overall idea of nurture, natural and recycle is a great step into the future. Thank you Sammy at Milton and to the great team at Indooroopilly store.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Stacey

StaceyGreater Melbourne (Outer), VIC

  • 4 reviews
  • Verified customer

Perfect , quick and friendly

published

Very happy with the quick customer service, item as described , quick postage.. quick response to email. Would order again from here in the future before looking else where for the items .

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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Mary C.

Mary C.Wimmera, VIC

  • Verified customer

Great products and service

published

I had a technical glitch when I first ordered online. Biome's response was fantastic and they were prompt in resolving the issue. I would highly recommend them. The products I purchased were costly but worth every cent and will last a lifetime.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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Second to none service that deserves 5 star plus some

published
Return Claim MadeNo
Warranty Claim MadeNo
Loren P.

Loren P.Sydney, NSW

  • Verified customer

Amazing customer service!

published

Ordered from Biome for the first time recently and was really impressed with the range of products and the price point. My order was shipped out and delivered super fast, within a few days of ordering. Also LOVE the plastic free, recycled packaging!

What I was most impressed by was the amazing customer service they provided. I received one incorrect item and after emailing the customer care team I got a response within 24 hours. They apologised and notified me that they were express shipping the correct item out to me that afternoon. I received the correct item the next day.

They dealt with the whole situation in such a lovely and professional way I wouldn't hesitate to order again in the future!

Product Quality
Shipping
  • Verified customer

Very happy, beautiful products, and fast delivery. Perfect service.

published

Ordered online on a Sunday afternoon and goods were with me in Sydney by Wednesday. Really love that these guys re-use all their packaging - my parcel arrived in a box of banana chips (cue a brief moment of confusion!). Goods were well packaged and protected (including some particularly delicate earrings I ordered).
All the products I ordered were quality- really recommend the smoothie bombs! They were much bigger than expected when I ordered. The conscious step socks are well made and very jazzy! Just wish they had more of the ocean socks stocked.

Cant fault the products or the service, will be ordering again soon!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Racist manager

Racist managerSouth East Queensland, QLD

Racist Southport manager wearing orange dress on Saturday 16.11.19

published

First of all the products seems to be amazing. But the manager on Saturday 16.11.19 wearing orange dress is a problem for the business. I was to purchase more than 3 essentials that day but when I went to the counter I was not even greeted with hello or a smile. She instead looked at me with judgement by the colour of my skin. She made me instantly awful. The other order was an absolute intellectual being who did not show me any racism and was kind enough to help me out with my questions.
The manager needs more customer service training before she goes on any store.
I left feeling so low. I cannot change my colour. But Im sure Tracey Bailey can change who manage her stores.

Return Claim MadeNo
Warranty Claim MadeNo
Savannah

SavannahDarling Downs, QLD

  • 8 reviews
  • 6 likes

Lovely product.

published

Received my online purchase of a Baltic Linen dress today. It's so soft and light. Very cool. I love it. It's hard to buy non synthetic clothes, which are just too hot to wear in Country summers.
I was happily surprised to see it was wrapped like a present with a small hand written note. Lovely touch. It wasn't cheap at $159.00 but you get what you pay for and I just might need another.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Anna

AnnaSouth East Queensland, QLD

Amazing customer service

published

I bought two thermos water bottles for my children and they were leaking a little water, so I thought I would send them through an email with an attached image, they replied the same day and the next day they sent me an email stating that they have express posted me two brand new drink bottles and I received them the next day, I was very happy with the customer service and I would highly recommend their drink bottles.
Thank you biome for your amazing customer service!!!!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Bad customer service

published

Bad customer service and expensive products that aren’t as amazing as they seem- the lid broke and I wasn’t happy with that

Jaymie

JaymieMetropolitan Adelaide, SA

  • 9 reviews

One of my go-to websites for eco-friendly products

published

I love this company and what they stand for. Some items are overpriced but they have such lovely products. The website is so simple to use and keep track of all your past orders and loyalty rewards if you sign up. Never had an issue with my orders so cannot comment on the customer service from that regard, but they did have a question about a product answered within 24 hours (post purchase). I have full confidence in purchasing from Biome. Love the rewards program and that you get points for posting honest reviews. They display all reviews, positive and negative which increases my consumer confidence in the company.

Melti

MeltiDarwiin

Poor customer service

published
lozza0708

lozza0708South East Queensland, QLD

  • 8 reviews
  • 3 likes
  • Verified customer

Dreadful Customer Service. Not Willing to Correct Faulty Products.

published

I purchased in store at Paddington Qld. I bought a yumbox and have had them before. I have had one that a latch broke and one that the insert broke. The most recent one the latch broke after just 8 weeks of use. I advised the store and they sent me back to the manufacturer who sent me a replacement latch, however this took 2 weeks and after it arrived it too was faulty so I had to go back to the store. No solution was offered and customer service was appalling. I finally got a refund but will never shop at this store again. There are other places I can buy the yumbox.

Occams Razor

Occams RazorLocal

  • 5 reviews
  • 7 likes

good eco philosophy, but expensive products

published

Online purchase of glass lock containers - trying to support less plastic usage, stop leaching of plastics into food.
Found some oven safe containers on biome - over $50 for the 3 pack - absolutely gutted to find the identical oven-safe product, except for colour of lid seal, in ALDI for a little over ONE THIRD of the Biome price. Not Happy Jan!
Will be checking much more carefully the process and alternative supplies for some of the products they carry.

SBK

SBKGreater Melbourne (Metropolitan), VIC

  • 5 reviews
  • Verified customer

Great service

published

Bought a product online from Biome which had a fault (not caused by them).

I phoned to discuss, they answered straight away and sorted the issue extremely well.

After some unfortunate experiences with other Australian online sellers, these guys renewed my confidence given how quickly and professionally they solved the issue.

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FMiller

FMillerSydney, NSW

Very poor service

published

I ordered two Klean Kanteen bottles and one lunch bag online on the 6th October 2017. Received order confirmation email and took the $$ from my credit card after I placed the order. FIVE days later, received an email says the items I ordered are out of stock and list like ten links for alternatives. No apologies no service just list bunch of links. I cancelled my order because it's quite disappointed. I'm an online shopper who always like to compare prices and purchase things online, not sure how the online shop like this can survive nowadays.

LLL

LLL

  • 2 reviews
  • Verified customer

Refused to exchange defective product

published

I purchased a yumbox online through Biome. It arrived promptly, but unfortunately the hinge was faulty and the yumbox lid would bang heavily on the table when opened, unlike our other four yumboxes. I requested an exchange which would have been simple through many businesses but Biome refused this.

Ellie

EllieBunbury

  • 12 reviews
  • 11 likes

Great range of products, excellent customer/online service

published

I had an issue with a product I purchased online from Biome. The issue was resolved very promptly and professionally - I was very satisfied with the outcome. Excellent customer service. Products range is great too.

Boxhead

BoxheadBELMONT NSW

  • 5 reviews
  • 1 like

FANTASTIC ONLINE SERVICE.

published

Over the years I have bought several products online from Biome. Love them all and the online service and delivery is second to none. Well done Biome.

reviews99

reviews99AU

  • 6 reviews
  • 1 like

Good product range, price, free delivery, and after market service

published

I have ordered several times from Biome as I like the brands they stock and the prices are better than other eco stores out there. Particularly competitive when you factor in free delivery with minimum spend.

Another major selling point for me is their after market customer service. There was an issue with one of the items, through no fault of Biome, but their customer service manager went above and beyond to help me out. Highly recommend this store.

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Questions & Answers

skyap

skyapasked

Does Biome have a branch outlet in melbourne city?

1 answer
JessV
JessV

no, just in QLD as far as i know

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