Incredible business. High ethics that they stand by.
I just love that you can go to a store - or online of course - and know that you will get exactly what they say on 'the tin'. Vegan, no palm oil, eco friendly, zero waste.Show details
I have unsubscribed multiple times, then replied by email multiple times requesting they unsubscribe me, and even contacted them directly via their website, but they just keep on spamming me. Their emails are rubbish.Show details
I'm a returning customer and Biome have always been very reliable with their product descriptions and service. Post is always fast and well packed, thank you.Show details
Beautiful products, helpful staff, fast delivery
We've had such a great experience with Biome, our first purchase, the Heirloom seedlings 20 packs, superior quality of seeds, my garden looks so alive!
I keep returning to their online store, they have so many surprises there, their Sunbutter Surf Zinc, we love it, it'll last forever, it spreads easily and the texture is not too thick or too thin, the smell is fresh and so nice on the skin! I bought my granddaughter a heart shaped soap bar, and a mushroom design coin purse for my neighbour, and for my cousin and his partner, I purchased a small
Excellent service and great products
The online website was easy to navigate, I found exactly what I was looking for within 2 minutes, paid and ready for 'Click and Collect' within 5 minutes. Absolutely fantastic team at Indooroopilly store! And as usual friendly and helpful service. It was an absolute pleasure purchasing from Biome online and instore. Each product I have purchased from Biome has been more than satisfactory and the overall idea of nurture, natural and recycle is a great step into the future. Thank you Sammy at Milton and to the great team at Indooroopilly store.Show details
Perfect , quick and friendly
Very happy with the quick customer service, item as described , quick postage.. quick response to email. Would order again from here in the future before looking else where for the items .Show details
Great products and service
I had a technical glitch when I first ordered online. Biome's response was fantastic and they were prompt in resolving the issue. I would highly recommend them. The products I purchased were costly but worth every cent and will last a lifetime.Show details
Second to none service that deserves 5 star plus some
I made my purchase of two Planetbox launch over a year ago.
Product review first:
I did heaps of research into the product because i read negative reviews about the lunch boxes going rusty. They have quite a hefty price tag so I didn't want to spend all that for a rusty tin. Over a year has gone by. We have used both lunch boxes veery school day for the whole year and sometimes on weekend picnics. not a single bit of rust on either lunch box. The magnets are still in tact too. We literally wipe down the tin with a little lemon juice or white
Amazing customer service!
Ordered from Biome for the first time recently and was really impressed with the range of products and the price point. My order was shipped out and delivered super fast, within a few days of ordering. Also LOVE the plastic free, recycled packaging!
What I was most impressed by was the amazing customer service they provided. I received one incorrect item and after emailing the customer care team I got a response within 24 hours. They apologised and notified me that they were express shipping the correct item out to me that afternoon. I received the correct item the next day.
They dealt with the whole situation in such a lovely and professional way I wouldn't hesitate to order again in the future!
Very happy, beautiful products, and fast delivery. Perfect service.
Ordered online on a Sunday afternoon and goods were with me in Sydney by Wednesday. Really love that these guys re-use all their packaging - my parcel arrived in a box of banana chips (cue a brief moment of confusion!). Goods were well packaged and protected (including some particularly delicate earrings I ordered).
All the products I ordered were quality- really recommend the smoothie bombs! They were much bigger than expected when I ordered. The conscious step socks are well made and very jazzy! Just wish they had more of the ocean socks stocked.
Cant fault the products or the service, will be ordering again soon!Show details
Racist Southport manager wearing orange dress on Saturday 16.11.19
First of all the products seems to be amazing. But the manager on Saturday 16.11.19 wearing orange dress is a problem for the business. I was to purchase more than 3 essentials that day but when I went to the counter I was not even greeted with hello or a smile. She instead looked at me with judgement by the colour of my skin. She made me instantly awful. The other order was an absolute intellectual being who did not show me any racism and was kind enough to help me out with my questions.
The manager needs more customer service training before she goes on any store.
I left feeling so low. I cannot change my colour. But Im sure Tracey Bailey can change who manage her stores.
Received my online purchase of a Baltic Linen dress today. It's so soft and light. Very cool. I love it. It's hard to buy non synthetic clothes, which are just too hot to wear in Country summers.
I was happily surprised to see it was wrapped like a present with a small hand written note. Lovely touch. It wasn't cheap at $159.00 but you get what you pay for and I just might need another.
Amazing customer service
I bought two thermos water bottles for my children and they were leaking a little water, so I thought I would send them through an email with an attached image, they replied the same day and the next day they sent me an email stating that they have express posted me two brand new drink bottles and I received them the next day, I was very happy with the customer service and I would highly recommend their drink bottles.
Thank you biome for your amazing customer service!!!!
Bad customer service
Bad customer service and expensive products that aren’t as amazing as they seem- the lid broke and I wasn’t happy with that
One of my go-to websites for eco-friendly products
I love this company and what they stand for. Some items are overpriced but they have such lovely products. The website is so simple to use and keep track of all your past orders and loyalty rewards if you sign up. Never had an issue with my orders so cannot comment on the customer service from that regard, but they did have a question about a product answered within 24 hours (post purchase). I have full confidence in purchasing from Biome. Love the rewards program and that you get points for posting honest reviews. They display all reviews, positive and negative which increases my consumer confidence in the company.
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