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Biome

Biome

3.8 from 23 reviews · View Statistics

Reviews

3.8

23 reviews
  • Product Quality
    5.0 (7)
  • Return Claim MadeYes (0) · No (7)
  • Shipping
    5.0 (4)
  • Warranty Claim MadeYes (0) · No (7)
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Chantel
ChantelSouth East Queensland, QLD
  • Verified

Excellent service and great products

published

The online website was easy to navigate, I found exactly what I was looking for within 2 minutes, paid and ready for 'Click and Collect' within 5 minutes. Absolutely fantastic team at Indooroopilly store! And as usual friendly and helpful service. It was an absolute pleasure purchasing from Biome online and instore. Each product I have purchased from Biome has been more than satisfactory and the overall idea of nurture, natural and recycle is a great step into the future. Thank you Sammy at Milton and to the great team at Indooroopilly store.

Product Quality
Incentivised ReviewNo
1 comment
Biome
BiomeBiome

Thank you so much for your kind words. We feel so lucky to have you as a customer.

Stacey
StaceyGreater Melbourne (Outer), VIC
  • 6 reviews
  • 3 likes
  • Verified

Perfect , quick and friendly

published

Very happy with the quick customer service, item as described , quick postage.. quick response to email. Would order again from here in the future before looking else where for the items .

Product Quality
Shipping
1 comment
Biome
BiomeBiome

Thank you so much for taking the time to leave such a wonderful review.

Mary C.
Mary C.Wimmera, VIC
  • Verified

Great products and service

published

I had a technical glitch when I first ordered online. Biome's response was fantastic and they were prompt in resolving the issue. I would highly recommend them. The products I purchased were costly but worth every cent and will last a lifetime.

Product Quality
Shipping
1 comment
Biome
BiomeBiome

Thank you so much for sharing your feedback. We are so pleased you love our quality buy for life products.

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Second to none service that deserves 5 star plus some

published
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Biome
BiomeBiome

Amazing! Thank you so much for your kind words!

Loren P.
Loren P.Sydney, NSW
  • Verified

Amazing customer service!

published

Ordered from Biome for the first time recently and was really impressed with the range of products and the price point. My order was shipped out and delivered super fast, within a few days of ordering. Also LOVE the plastic free, recycled packaging!

What I was most impressed by was the amazing customer service they provided. I received one incorrect item and after emailing the customer care team I got a response within 24 hours. They apologised and notified me that they were express shipping the correct item out to me that afternoon. I received the correct item the next day.

They dealt with the whole situation in such a lovely and professional way I wouldn't hesitate to order again in the future!

Product Quality
Shipping
Incentivised ReviewNo
1 comment
Biome
BiomeBiome

Thank you so much for taking the time to leave such a wonderful review. We are so pleased to hear how impressed you were with our ethical product range, price point, shipping times, eco friendly packaging and amazing customer service!

Gemma B.
Gemma B.
  • 4 reviews
  • Verified

Very happy, beautiful products, and fast delivery. Perfect service.

published

Ordered online on a Sunday afternoon and goods were with me in Sydney by Wednesday. Really love that these guys re-use all their packaging - my parcel arrived in a box of banana chips (cue a brief moment of confusion!). Goods were well packaged and protected (including some particularly delicate earrings I ordered).
All the products I ordered were quality- really recommend the smoothie bombs! They were much bigger than expected when I ordered. The conscious step socks are well made and very jazzy! Just wish they had more of the ocean socks stocked.

Cant fault the products or the service, will be ordering again soon!

Product Quality
Incentivised ReviewNo
1 comment
Biome
BiomeBiome

Thank you much for shopping with us and taking the time to leave such a wonderful review. We look forward to your next order!

Savannah
SavannahDarling Downs, QLD
  • 8 reviews
  • 6 likes

Lovely product.

published

Received my online purchase of a Baltic Linen dress today. It's so soft and light. Very cool. I love it. It's hard to buy non synthetic clothes, which are just too hot to wear in Country summers.
I was happily surprised to see it was wrapped like a present with a small hand written note. Lovely touch. It wasn't cheap at $159.00 but you get what you pay for and I just might need another.

Product Quality
Shipping
1 comment
Biome
BiomeBiome

Thank you so much for taking the time to leave such a nice review. We are so glad you like our quality slow fashion range.

Anna
AnnaSouth East Queensland, QLD

Amazing customer service

published

I bought two thermos water bottles for my children and they were leaking a little water, so I thought I would send them through an email with an attached image, they replied the same day and the next day they sent me an email stating that they have express posted me two brand new drink bottles and I received them the next day, I was very happy with the customer service and I would highly recommend their drink bottles.
Thank you biome for your amazing customer service!!!!

Product Quality
Incentivised ReviewNo
1 comment
Biome
BiomeBiome

We are so glad we could help you out in this instance, and pleased you love our drink bottles.

Jaymie
JaymieMetropolitan Adelaide, SA
  • 10 reviews
  • 1 like

One of my go-to websites for eco-friendly products

published

I love this company and what they stand for. Some items are overpriced but they have such lovely products. The website is so simple to use and keep track of all your past orders and loyalty rewards if you sign up. Never had an issue with my orders so cannot comment on the customer service from that regard, but they did have a question about a product answered within 24 hours (post purchase). I have full confidence in purchasing from Biome. Love the rewards program and that you get points for posting honest reviews. They display all reviews, positive and negative which increases my consumer confidence in the company.

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SBK
SBKGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 1 like
  • Verified

Great service

published

Bought a product online from Biome which had a fault (not caused by them).

I phoned to discuss, they answered straight away and sorted the issue extremely well.

After some unfortunate experiences with other Australian online sellers, these guys renewed my confidence given how quickly and professionally they solved the issue.

Ellie
EllieBunbury
  • 12 reviews
  • 11 likes

Great range of products, excellent customer/online service

published

I had an issue with a product I purchased online from Biome. The issue was resolved very promptly and professionally - I was very satisfied with the outcome. Excellent customer service. Products range is great too.

Boxhead
BoxheadBELMONT NSW
  • 5 reviews
  • 1 like

FANTASTIC ONLINE SERVICE.

published

Over the years I have bought several products online from Biome. Love them all and the online service and delivery is second to none. Well done Biome.

reviews99
reviews99AU
  • 6 reviews
  • 1 like

Good product range, price, free delivery, and after market service

published

I have ordered several times from Biome as I like the brands they stock and the prices are better than other eco stores out there. Particularly competitive when you factor in free delivery with minimum spend.

Another major selling point for me is their after market customer service. There was an issue with one of the items, through no fault of Biome, but their customer service manager went above and beyond to help me out. Highly recommend this store.

Wendy
Wendy
  • 16 reviews
  • 11 likes

Great Service.

published

I really love this eco store as it has wide range of quality eco prodcuts. Things I bought here like PlanetBox, Black Chicken Remedies are really high quality products. They also despatch fast too. Keep up great work.. ^_^

jeanne98
jeanne98Sydney

Good customer service

published

I placed several orders from Biome. I love to use eco-friendly make ups. It offers a great range of eco products. Great customers service, prompt reply, easy transaction, fast delivery time, and no hassles. Love shopping from this store. I would like to recommed to my friends and my family.
Great service

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Questions & Answers

skyap
skyapasked

Does Biome have a branch outlet in melbourne city?

2 answers
JessV
JessV

no, just in QLD as far as i know

Biome
Biome

Biome has a store at the Burwood Brickworks in Burwood East.

Get an answer from our members and Biome representatives

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