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Biovea

Biovea Questions & Answers

1.8 from 278 reviews · View Statistics
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19 questions from our users

Rohini S.
Rohini S.asked

Dearv Team Biovea
Can you reply to my emails regarding my following order or refund
Order #:42487747Date:Saturday, 23 January 2021Items:1Order Total:31.25

5 answers
Biovea
Olivia B.Biovea

Hello Rohini,

We are in the process of refunding you. Thank you for your patience, and we are sorry about your recent experience. Someone from our team will be contacting you shortly to discuss your order, and they will email you at the email associated with your order.

Thank you,

Olivia

Rohini S.
Rohini S.

I am still waiting for my refund

Biovea
Olivia B.Biovea

Hello Rohini,

The refund went through February 9th, 2021. We refunded AUD 31.25 .

Thank you,
Olivia

Barnabykate
Barnabykateasked

Just wondering where my order is. I ordered Jan 19th.

1 answer
Nolz9
Nolz9

Im still waiting I orderd on 24.12.20. And still haven't recived my order.

DJ & CM
DJ & CMasked

Has anyone received their order from Biovea lately? Mine has been at United States International Carrier since 10th July. I know there are delays at present due to Covid19. I've sent an email and was just asked to be patient. Just wanting to know how long you had to wait to receive your order if you actually did receive it.

5 answers
Chloe
Chloe

Mine has also been stuck in the US since early June! Over 2 months now and no updates, with Biovea not giving me proper answers!

Marti
Marti

Hi, I ordered mine on the 17th May and it never arrived. Biovea are a very dodgy company who are deliberately deceptive - their website currently states that if you are in Australia you will receive your order in 5-7 days give or take a few days because of COVID. They list ‘Speedy delivery’ as one of their selling points. This is deliberately misleading, as is the claim that they are in Australia (Biovea AU). I contacted them twice throughout this time (nearly 3 months waiting for an order!) and only a few days ago received a refund for the product price and they kept the shipping cost (bizarre considering it had never been shipped). I will never purchase another thing from them - very deceptive!

DJ & CM
DJ & CM

Thanks Chloe and Marti for answering. Marti did you ask for a refund after a specified time? My tracking shows the parcel still in progress but not moving from then on. I thought if I ask for a refund they will say it's on its way. How long did you wait approximately until you asked for a refund? I will never buy from them again. I buy no salt seasonings as I'm trying to reduce my salt intake and have sourced some similar products here in Australia. Thanks again to you both for answering my question. I also get annoyed at their website which does not mention long delays in receiving goods, you only get that after you order. I will look at product reviews from now on before buying.

Bruce H.
Bruce H.asked

It is my intention now to contact the Australian consulate/embassy of every country in which Biovia lists a presence, and to seek their company status revoked under companies acts of each of those countries. It may take me a little while, but Biovea, be told, I am going to punish you for your treatment of me, and all the others with the same experience as noted here in this forum. ORDER # 41754136

No answers
hemant s.
hemant s.asked

Hello,
I have recently ordered minoxidil solution and foligain shampoo. My question is, after 5 to 6 hours of applying the solution l, can I wash my hair with foligain shampoo? If not, what's the best way to use both the products to get most effective results?

1 answer
Jafar
Jafar

It would be best to ask who makes minoxidil.

Rosemary Holmes
Rosemary Holmesasked

I have always had good prompt service from Biovea. Problem now is that Biovea site will not allow me to sign in to place an order. I can't find a phone number or email address to contact you. Please help me. Rosemary Holmes 64 Totness Street Torquay QLD 4655

No answers
Marta
Martaasked

Why I haven’t receive my order # 41069323 I want my money back. No way to contact you.??please help!!

2 answers
Ch M.
Ch M.

Always use PayPal, if you can’t use PayPal whenever you’re about to buy something off of a website then it’s very dodgy and most likely a scam.

Ch M.
Ch M.

PayPal will check things over with a seller or delivery company and if it seems shady or there’s no notice or contact or real evidence on information about your purchase from a seller you’ll get a refund 99.9% of the time, I hope I could help!

Nic
Nicasked

Order # 32330120 - I just googled to see if any other customers had had issues with Biovea deliveries. Oh NO!!
UPS tracking says my parcel has been delivered - last week - but it has not. I've emailed Biovea to ask where it is but no reply. What is going on? It does not build trust in a brand when people are asking where things have disappeared to.

1 answer
Nic
Nic

The company has now refunded my money in full. This concludes the business transaction I had with Biovea. I will look for the product elsewhere, but I did get my money back. Nic

Roger Frankston
Roger Frankstonasked

is Biovea Beta-Glucan you market good for boosting the immune system and killing cancer cells

2 answers
Riny
Riny

Prior to taking any supplement or alternative medication, you need to read as much research as you can. Especially possible side effects and, contra indications when taking other medications. Become your own expert before putting anything in your body. Be very careful.

Ch M.
Ch M.

If that could kill cancer cells then it’d be going for well over 100000000 dollers, don’t believe silly crap on the internet, if you or someone you love have cancer, essential oils or tablets bought over the internet aren’t going to cure it, you’ll just die and you’ll look like a complete idiot. Go to a hospital before it’s too late.

Beeshu
Beeshuasked

I'm curious how many of these reviews would be negative if people interpreted the web address differently before purchase? biovea.com/au <- that's a redirect from a parent site. That doesn't mean it's Australian or that the products are coming from Australia and from what I can see on their page, I would have naturally assumed it was American (lot of American lingo). I assumed from the web address that they're a larger company with pages geared to various other countries to make purchase easier. I'm not a customer (yet), I'm just doing my research and I'm only commenting because no one here seems to be talking about the actual products, which I'm genuinely curious about. Does anyone have anything to say about their experience with the vitamins? I would love more info on that.

4 answers
Emilie
Emilie

beeshu, I can't help you with a review of the quality of the products. My product was never delivered. Most of the other consumers also complain about the service. The vitamins they sell may be of good quality, but if they never reach your house... you loose your money anyway!

Beeshu
Beeshu

That's what I was worried about, I was hoping someone here would have received their order (finally) by now and might have some updates. I'll keep looking for acai, seems biovea may not be for me.
***This was actually ordered for me and it has arrived, I'm pleasantly surprised, I reviewed accordingly. I hope you all have some luck and I'm hoping for a positive outcome for everyone else here.

DC
DC

Biovea products are fantastic. I have been getting all different kind of stuff from them. They can be a bit slack answering phone calls and emails from customers and it can get very frustrating at the times but products are magnificent. I hope this helps!!!

xnikolanx
xnikolanxasked

I have a few questions. Your B12 vitamins that are vegan? It's written only: they are vegetarian capsules. But no vegan certificate and nowhere written word vegan! Are they Vegan? Have animal ingredients? It's extremely important for me!

Another question about your vitamin D3. I want to know the same for him. I'ts vegan or not? You sell 2 different vitamins D3. I want to know for them all! For them is not writen vegetarian capsules, it's not writen nothing.

1 answer
DC
DC

B12 vitamins are vegan, no animal products but vitamins D3 are not suitable for vegans. They soft capsules are made from gelatin (Gelatin is a yellowish, odorless, and nearly tasteless substance that is made by prolonged boiling of skin, cartilage, and bones from animals. It's made primarily from the stuff meat industries have left over — we're talking about pork skins, horns, and cattle bones. I hope this helps!!!

Gezzer32
Gezzer32asked

I really need to know if melatonin is kosher, I am thinking of buying this product, but as it is medication and not made in the UK (where I am) I need good reassurance that I'm buying what it says it is, and I will not die after taking it??

2 answers
Biovea
Olivia B.Biovea

Hello, thank you for your message. Could you kindly contact us at support-au@biovea.com? We will be happy to answer your questions. Thank you again and we look forward to speaking with you!

Lyn
Lyn

I purchased Melatonin and was extremely disappointed. It made me very edgy, dry mouth and very restless. I tried the Biovea 10mg slow release from USA and the effect reminded me of a Stillnox..I took it twice to make sure. Both times I was awake at 2am for water again at 4 am unable to go back to sleep. Not feeling rested at all the next day.
These tabs are nothing like the Melatonin prescription only meds in Australia, these are a soft tab that can be absorbed under the tongue. Having used these previously and found they gave me a great sleep and used them only as needed, not daily. I will be giving the Biovea to the garbage bin and going to my doctor for a script for the real deal. Until then I will using natural relaxing methods. Chamomile tea .

Mya.alalihot
Mya.alalihotasked

Hi boivea I have order seven thing from you and I hasn't got them yet I orded them on the 31/8/2015 and still hasn't come I'm just asking how long will it take to ship to my address and boivea plz reply and I want to know when my product will arrive thanks from mya(:

1 answer
val
val

Hi mya, That's only 4 days ago ? I don't think any company can deliver that soon ,I have always received my orders from Biovea in 7 or 8 days , which I think is great! ,,, there are some other companies that take 2 to 4 weeks, I hope this helps you? valerie

Siva Kumaran
Siva Kumaranasked

my order number is 25557925 ...i hae not received my product yet..when will i receive it?

1 answer
Suzi F
Suzi F

I'm sorry but I don't work for Biovea. I ordered something once - but didn't receive it. Apparently it was out of stock and nobody bothered to tell me.

I am not able to help you with your question.

MelatoninLady
MelatoninLadyasked

I ordered melatonin from this company a few months ago ("Eurovital fast dissolve Melatonin, 3mg, 50 tablets"). I didn't have any problems with delivery etc, the product arrived within about 10 days or so of me ordering it. But I have noticed that while the label says "made in the USA", the product was posted from India. This makes me a little suspicious about the origins of the product.. it may be that it just came from a distribution centre in India, but on the other hand I am quite wary about using this product in case it's not what it says it is. Has anyone else had a similar experience, and did the product turn out to be ok?

1 answer
Beechbev
Beechbev

I have 10mg Melatonin, and on the label it does say "Made in USA" and all appears fine. I have taken several since delivery a couple of months ago.
Mine were sent from USA, when I expected them to come from Australia (the country I ordered them in). I have done some searches on Biovea and
can't find anything wrong. They probably have distribution centers around the world. I did email Biovea and they assured me that the medication is kept in
temperature controlled facilities at all times, even when being sent from Overseas. Hope this helps.
Regards,
Bev.

Félix
Félixasked

I like to know if the quality of the ingredients of BIOVEA products is as good as they say? Who can give me an information about the quality of they products? Does they really work, or are they only starch-filled capsules?
You can reach me to felix@samera.com.
Thanks in advance fo your help!
Félix.

2 answers
9mik
9mik

I didn't purchase biovea's branded products so I don't know the quality. I have purchased products from them a couple of times because their prices were good, and when I needed help with an order they were very helpful through the live chat function. Both times I ordered, packages arrived in a couple of days. Also there are 2 websites for biovea, one in Australia and another which is not, make sure you are ordering through the australian website, you can use live chat to ask them if not sure. They don't seem to be a joke company to me, if your worried just pay with paypal so if for some reason you don't get your order you can get your money back.

Tris
Tris

Yes they are high quality products. Glad I got to know about them and intend to use them on an ongoing basis.

mahesh
maheshasked

Dear Sir,
I am seeing my order status fully shipping, but till now I have not received the product,
can you please help me when I receive this product.
Order Number: 16516699
Date of Purchase: November 12, 2013

I am not able to track my shipment without any update or status, also you people not provided any tracking numbers to track the shipment..
Whenever I send email to customer care I am seeing only one replay saying that your shipment will reach in 8 to 15 day.
I need exact info for my shipment when I am going to receive in my hand. Also let me know from which post it has been delivered in india..

Also I tried so many times to call "1 800 772 017" this no totally not connecting

Thanks,
Mahesh

2 answers
mahesh
mahesh

Dear Sir, Could you please help me for my above post, till now I am waiting for my ordered product. It is highly appreciated. Thanks, Mahesh

mia1028
mia1028

Don't bother asking. This site takes way longer than you expected for delivering. My order arrived 27 days after I placed it. And although there is an email informing dispatching, nothing happened three weeks after that email.

Shirley Sawyers
Shirley Sawyersasked

Where are your products manufactured?

1 answer
michelle
michelle

hi shirley
i believe they are made in the usa and canada.they are only distributed from india.

Syam62
Syam62asked

Pls anyone can tell me that where can I buy D-ribose in Tamilnadu?

2 answers
Demon463
Demon463

Biovea has it and they have an outlet in Chennai and post from there.

Syam62
Syam62

Could you pls tell me that How much does it cost for 1kg Quality D-ribose powder?and Delivery duration in Tamilnadu . Thank you!

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