I have bought from Birdsnest on 3 occasions now and I love the quality and fit. The ladies at Birdsnest put together outfits that you can pick which suit your body type and which also looks fabulous. I also love the little notes that come with the orders!
I have just received my top from Birdsnest. Fantastic material fits really well. Great promp service and the parcel was loving packed. Will be looking to buy more clothing from them. Highly recommened!
- Online store
I ordered 4 items through Birdsnest using a free changroom upgrade I was given via email. This service is quick, and unbelievably easy to use. I kept 1 dress and sent the other 3 items back in their prepaid package as they were not quite right. I’ll reorder them in different sizes or colours. This is a fantastic way to shop, particularly atm while we are meant to be social distancing. The dress I kept is pure quality, I am very impressed. I will always use the changeroom service, it’s a small price to pay ($9) for the service.
I was a bit dubious seeing I hadn't heard of the shop but I am a very satisfied customer.
The shipping was very quick- even during COVID
The earrings I bought were cheaper than the wholesaler
Cannot complain, very happy, will be shopping there again
Foil Easily Suede pants
These pants are very well designed. They slim and shape the body due to the way the stitching is placed. I bought size 12 a perfect fit and very comfortable to wear.
Birdsnest's service was excellent. My order arrived promptly and very well packed. Their webpage is very easy to manage and ordering very simple.
Practically perfect in every way
It's not often I cannot fault a retailer/online supplier - but my dealings with Birdsnest has been nothing short of superb. I bought one thing from them a few years back, and was really impressed with the quality (Sascha Drake dress, never heard of the label before). I bought two sizes, tried them, kept one, returned the other, was refunded = happy. I then received their emails showcasing their products, and in time bought some jeans (fantastic!), jumpers, dresses, cardigans, skirts, coats. Sure, I've had to send some things back which didn...'t suit or fitted incorrectly, but it was super-easy to return (via ParcelPoint) and they have a genuine 365-day returns policy. What is outstanding about Birdsnest is the customer-focus which is evident behind everything they do. A hand-written note thanking you for your order; easy and guilt-free returns as mentioned above; choices of how you'd like the product packaged; styling tips that are genuine and helpful; any queries or issuses and they are quick to respond with a positive outcome (not that I've had any problems per se). Their customer base, the way they give honest feedback on the product page about the fit, fabric and cut of items seems to be in-tune with the genuine, positive and kind vibe of the Coy - these reviews are enormously helpful in choosing items as you get real-life honest feedback about a product. The brands and lines that I have tried from Birdsnest (there are heaps of products!) are all high quality and as-described, as-pictured. You can even look at styles on different sized models to get an idea how it might suit you. I really am very impressed, and will continue to buy from Birdsnest in full confidence in future. I know my review sounds glowing, but I have absolutely nothing to do with the company or its owners, I'm just a happy customer who is grateful for the consistently good experiences with this organisation. Please don't change from being like this Birdsnest! I'm surprised they didn't get a recent award on this site!
I ordered some new T-shirt’s from Birdsnest on a Tuesday, they arrived early Thursday morning beautifully packed with a hand written note and a surprise gift of their own cook book with lots of delicious slices and cakes. This book is just typical of wonderful country women looking after each other and sharing the love of what they do so well. Purchasing from them just make you feel good, so important in these scary times. Keep up the good work Birdsnest.
Fabulous! I ordered x2 blazers. Perfect sizing. Quality fabric. LOVED the personal thank you card ( hand written mind you! ) and a free shipping card was included as a bonus.
Everything arrived within 5 working days.
I will definitely be shopping with Birdsnest again.
Kathryn ( And THANK YOU for doing larger sizes. Appreciated )
Brilliant Customer Service
Pull on stretch cords are fabulous, great colours and the fastest delivery ever. Exceptional PR so I'll definitely be buying from Birds Nest again. If only every company was this good.
A wide range of clothes and great service. But also they include alot of detail on their products and help ie. will it suit me and suggested outfits that helps avoiding mistakes.
Outstanding customer experience!
This company has an outstanding and ethical approach to customer service. I have ordered before from them and love their products for their originality and quality.
Recently, I had to return an item as it didn't fit as well as I thought. I was able to do so for free (first return), I had received item via express mail, free of charge! and refund was in my account one day later!
Bravo Birdsnest girls!
great range of clothes and easy to return. Really fast shipping and returns Customer service is fantastic. I accidentally got sent a wrong item. This was fixed within a few days and i received a free express post bag to return the item and even a free gift.
Makes shopping an experience and personal
Great site. Easy to navigate
Have bought a lot from Bidsnest and it is always quality and service/ efficiency is the best I have seen. Range of products is always changing. I love getting my parcels with little gifts and personalised handwritten notes. Cant recommend highly enough
Perfect online shopping experience every time
Birdsnest is by far my favourite clothes shop and has been for a couple of years. I avoid shopping in the real world - I hate trying things on in shops, all under pressure from sales people and away from all the shoes and things you need it to go with. Birdsnest have a huge range of brands as well as their own in-house lines, and provide great info on item and brand sizing, fabric and suitability to your shape etc. You can also get a style guide suited to your shape/tastes which provides suggestions for items that you might not look at usually....Importantly for me - as I am very tall and so find it difficult to find clothes that fit well - they are also entirely decent about returning items for poor fit, or for any reason at all. They have an easy returns process and they give a full year change of mind return option (with the usual restrictions on keeping tags, not wearing etc etc of course!) which is unusually generous Keep up the awesome work Birdsnest!
Cannot Reccommend Highly Enough!
I love shopping at birdsnest.com.au I find their customer service to be the best of any online store I've ever purchased from. They send a personalised note with each order and I often find a little bonus item in my order. I've been shopping here for years and I'm always happy with the things I order. Great quality and a huge range of products. I love their sizing range too. I love supporting an Australian business too.
Fantastic Online Store
I have now been using Birdsnest for two years. Fast service, great website they send to a lovely note with each purchase quick & easy returning. Do not hesitate to use this site. They are terrific. Lots of variety in store & styling thoroughly recommended especially women over 50 great work Birds
Great online service
The website was easy to navigate and fun. Its great to be able to read the reviews on most of the items that have been tried & tested by the buyers. The delivery was very quick and professional. The items were packaged beautifully with a handwritten thank you note inside. I would definitely buy from this online store again with no hesitation. Love the items I purchased. Thanking you Birdsnest.
The reviewer stated that an incentive was offered for this review
They don't sell petite clothing but advertise they do
Unfortunately this clothing site advertise as selling petite sized clothing (clothing specifically made to fit ladies under 160cm in height - their own advertising) but it's not true. Very disappointing. I contacted them directly to check the mistake wasn't mine. Their first response kept referring to 'size 6' clothing (which has nothing to do with the meaning petite even by their own words), and after a few exchange emails it became clear they have selected a few regular sized clothes they have decided will fit on ladies of a shorter stature and decided to label them 'petite'. There are no clothes on this site that have been tailored to fit a shorter frame, ie, decreased shoulder to bust measurement, or waist to hip ratio.
Sizes seem to focus more on larger sizes
I love the service that this online store offers however I find that the sizes they offer run very large. I am an 8-10 and find I find to order the smallest sizes and still find many run too big for me.
My favourite clothing store bar none - happy, friendly, personal customer service, a great range of products, mostly good value and good quality and fast, efficient service.
These guys are an example of how online shopping should be.
Utmost customer service selection of clothes suggestions mix n match friendly staff great feeling personal service achieved lots shopping here
- Online store
Delighted with the service, the dress is a perfect fit, good quality, colour is true to the advertis
To navigate on line was quite easy, with a great range of clothing to choose from. The boho style dress I purchased is good quality and excellent fit.
- Online store
Always a pleasure!
It doesn't matter how small your order, it is handled efficiently and you feel like they really do appreciate your business.
I am a frequent online shopper and birdsnest is by far the best store that I have ever come across! The customer service is incredible and the employees are very friendly, enthusiastic and confident! A lot of care and thought goes into each parcel that is packed with a personalised hand written note and wrapped perfectly! The items are always delivered in perfect condition! Highly recommend!
Stunningly good site and service
This remarkable online shopping experience has clearly been designed by women for women. Think quality products, on trend style advice/coordination with next day delivery. I love shopping here
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