Birk

No Response – Understand the company has gone into Administration however we were assured our curtains and shutters were on the way and would still be completed. Since this conversation no response either by email or phone. Some communication to your customers either way would be the right thing to do. Quote: 60184

No response – We had a measure and quote done in Nov 2021 due for installation in Feb 2022. The firm has gone into voluntary administration and nobody at the firm has any clue what's going on. I have made several several calls to get an update but no response other than from the original sales consultant who tried to follow up. Atleast tell us what's happening… Read more

- will the job be done? how much is the delay if there is? Have I lost the 50% deposit? Very poor customer service. It is beyond frustration.

Beware of Birk Blinds – I wanted to share my experience with Birk Blinds. Very unhappy with window furnishings. Company is now not returning my calls. Have been trying to resolve issues since November 2021. Please note that although I saw Birk Blinds at WOS, I placed an order for curtains directly 3-4 months after signing the Porter Davis contract. This is not a… Read more

reflection on Porter Davis.

Order and deposit was placed in March 2021.

Late October '21 - First installation there was a missing blind and one was faulty. I was also advised curtains were a few weeks away.

Late November' 21 - Second installation they installed curtains, missing blind never arrived and faulty blind was not changed as was advised bracket was not sturdy and they needed to go back to the factory and get more parts. Curtains installed are not to specs as per quote, none of the curtains clearing windows, and even problems with opening curtains, tracks installed have not been placed correctly and hence dragging sheer curtain in some rooms. Master bedroom looks terrible. A few blinds are rubbing on the cassette frames and installed incorrectly.

I encouraged a house visit so we can go through all the issues, This was organised in early December, and a manager and sales consultant came to the house but they had not even read the quote. It would have saved time if I had a hard copy of the contract and went through them all one by one. I raised my concerns about curtains to clear the windows, I was confused with their replies and reasons this could not be done. I spent so much time with the original sales consultant going through all this and discussed all the options with the wall space to ensure curtains looked good. So we started looking at solutionsand as part of this was going to purchase a few more items. A month later I requested a list of items raised, solutions discussed and ETA's. At this time I re-read the quotes and forwarded all three versions to the manager as everything I had asked was shown on the quote. I spoke with the Birk Manager and he agreed curtains provided did not meet the quote requirements. He still pushed for me to accept the solutions but by that stage I was over it all. I wanted the curtains I paid for. I was not happy with compensation. I asked for this to be escalated and wanted someone to come back to me. The silence is now deafening!

I was hesitant to make the final payment in November as I had concerns whether the job would be completed but company policy was we had to pay in advance. This is not acceptable. We pay in good faith and expect the company to respect and honour this. They have not met the quote spec's, faulty blinds and missing blind.

My original Sales consultant who I met at WOS was fantastic but since he left the company in April 2021 everything has seemed to have gone downhill. Disappointed as Birk is a sub contractor for Porter Davis and I assumed I was dealing with a professional company.

I have spent $25k, I asked them to either refund me and come and take your window furnishings back or come back re-measure and provide as per what was in the quote.

Owner will not return any of my calls, this is not acceptable. Keep away from Birk Blinds, they can not be trusted!

Perfect! – My interaction with Birk Solutions was cordial and efficient. They were able to help me with any trouble shooting and changes to my decisions on the final choices for my installation. Actual installation took 30-45 mins.

Very satisfied customer! – Really happy with the service provided, and my window's look fantastic! They know what they are talking about and everything they suggested was spot on. I highly recommend Birk Blinds.

Awesome work – We had some shutters installed in our bathroom and couldn’t be happier. They look beautiful! The guy that installed them came on time & cleaned up afterwards too. Great work. Thanks Show reply

Feedback – No show on original appointment but attended the second time around. Issue resolved and the tech knew his stuff. Seems to be an issue with scheduling appointments only. Overall still like the Birk product

Worst business I have EVER dealt with – Was suggested this blind company when building with Porter Davis. Missed multiple appointment for install and delayed my handover date... expecting me to accept that they would be put in after handover. Blind installed in master bedroom was poorly measured and ensuite showeres could be seen from street. Has taken over a month to get a… Read more

replacement blind. Appointment for fitting today was not met, costing me a days work and sales. Guy turned up at 5.30 on a friday while Im cooking dinner. The most unprofessional company I have ever dealt with. Employees using personal phones and then complaining when they are contacted on them. TERRIBLE

Looks great but all broken, Not worth the premium price – We built our house three years ago and got birk blinds installed, they look great, unfortunately within months they had started to fall apart. I was too lazy to contact them. On our Roman blinds all the attachments have come off so we cannot open then, and our roller blinds are stiff and get stuck so they are either stuck open or shut. When I… Read more

finally had enough And had looked over how much we had payed for them I contacted them it had just passed 3 years so warranty was over the girl was helpful and tried to help me out as much as possible but the company refused to help or send anyone out. So she sent out some attachments so I could try and fix them which is impossible, Since then the rest of my 6 blinds have broken which is Now all of them, As I said look great but definitely don’t last, not worth the premium price you pay. Very disappointing

Perfect – I am so in love with our sheers, the material and quality are just gorgeous. The service and support I received were amazing. Thank you so much. I highly recommended Birk! Show reply

Awesome! – Birk, just want to send you my thanks for the amazing job you did, my shutters. I just wish that I had used Birk sooner. The whole process was quick and fantastic. Awesome work, thanks.  Show reply

Very Genuine People – We purchased Shutters and roman blinds from them and there were issues with the product supplied due to an incorrect measurement taken by a tradesperson. I was annoyed to begin, but was thrilled the way they handled the situation and gave us a solution. I can now appreciate the fact that human error mistakes can happen anywhere but how the business deals with that and talks to the customer makes a lot of difference. XOXO Rita Show reply

Great work! – We looked for blockout blinds at different places and found a great variety at Birk. They installed throughout our home and the whole process was smooth and easy. Super happy! Show reply

Customer service – The workmanship of the installation team is fantastic and the customer service to me the client was 100% customer satisfaction the products are great but what made me use birk blinds Was the people that work there Show reply

We love our new blinds! – We worked with Jason at Birk to select our blockout blinds, blinds and drapes. Jason is knowledgable and simplified the decision making process for us, which we really appreciated. He went above and beyond to support us, and we're thrilled with the end result. We have automated blinds in our living space, which can also be controlled via our… Read more ·  1

phones/tablet. This has alleviated much concern, given we have small kids, but is also a feature in itself. Some of our blinds are over 3m tall, and 2m wide, and are very impressive.

The installers who came put all the blinds and drapes in our entire house very efficiently and were also a pleasure to deal with.

We had a seamless experience with Birk and wouldn't hesitate to recommend them.

Great quality blinds – Great quality blinds and good service. Our whole house has been fitted with Birk Blinds and we haven’t had any issues and are very happy with the final product. Thanks. Show reply

Horrible experience – My experience with Birk blinds has been horrible. I have been kept waiting - 2 days installers didn’t turn up, 2 days wrong sizes bought it, and still not finished even after placing order 4 months ago. Is there anyway to complain and get my money back ?

Beware of birk blinds, stay away from them. I repeat stay away!!! – We had our house built through Porter Davis (PD) prestige about 18 months ago. Birk installed Roman Blinds, Sheers and Plantation Shutters in our new build which amounted to approx. $20k If l could give them a -5 star rating l would, they are very unprofessional, poor workmanship and very disrespectful. Their customer service is a joke - worst… Read more

ever. The worst thing we ever did was select Birk Blinds at Porter Davis WOS. We almost kicked ourselves after signing the contract when we learned that the blinds at Porter Davis display Homes were not furnished by Birk as we were after the very same look that we had seen at the display homes.

We have had over 15 months of unresolved issues with Birk and just to name a few issues (will attach pics): 1. Sheer curtains - they are all missing flick sticks plus have the wrong drop. Birk took them away a couple of months ago and only to return them worse off, shorter width + the drop still the same and still no flick sticks to today. 2. Block-out curtains in the master had the wrong drop as well + the pins at the back of the curtains are scratching paint off the wall. Birk took them away (no temporary furnishing was installed, we had to make our own provision) but only to return then worse off a few weeks later - they have multiple small holes in them + the pinch on the block out curtain is now wider than before. Basically, they opened them up and tried the impossible i.e stretching the block-out curtains...LOL, seriously, they look ridiculous. 3. Roman blinds - the majority had unexplained holes and the plastic clips at the back of the Roman blind in the living room broke probably due to the weight. We can’t raise or lower it anymore, we have kept it raised for more than 3months now. i. Last year, the contractor from Birk was supposed to remove the frilling on the blinds but instead, used a lighter and scorched 2 of the blinds - thank goodness l was present to witness it. ii. Roman blinds are scratching the paint off the architraves. Birk’s initial response, this is normal wear and tear and acceptable within the industry standards - jokes right? We have heard this same excuse countless times that it’s now OLD!! 4. Instead of attaching Curtain rails to the house frame/studs, they attached them on the plaster; thus caused the rails to dig into the plaster causing holes! We are still waiting for this job to be completed by Birk. Basically, we now have no furnishing on this window as we had to pull down the curtains.

In addition to the countless phone calls + emails, the Area Manager even visited our Home together with PD representative in mid-Dec 2019 so as to finalize the issues - this was after we complained to PD. Resultant of that, Birk booked a 7:30 am appointment in Feb 2020 but their installer was a no show - so l thought. Finally, the installer turned up at 10:30 am, no apology, nothing and above all, I had to refuse entry because they did not bring all the items required to fix all the issues. Unbelievably, the next email from Birk was nothing but rude, sitting that I have refused entry when the installer had turned up as arranged - clearly, the office was reacting based on half-baked information.

Birk has inconvenienced us countless times, we have had countless appointments since moving into our house and they still haven’t finalized the issues. Every appointment leads to another as the installer always blames it on the office and vice versa.

I always joke with my Husband that the installer is now like family - comes so often that when leaving its simply see you soon.

Birk is yet to deliver on what we paid for & have been a massive pain to deal with from the start. You'll save yourself some monies, high blood pressure, a lot of headaches, heartaches just to mention a few if you choose a different company to do your window furnishings after handover. Forget about the convenience of having window furnishings pre-fitted when you move in.

I would strongly recommend - Please stay away from them, they are not worth it - beware!!!!

Great service – From the first phone call to the installation of our blinds, Birk went above and beyond. Diyana and the team make every phone call a pleasure. Very happy with the outcome of house and cant recommend Birk Blinds enough Show reply

Very pleased with new blinds from Birk – I would like to commend Birk on the block-out roller blinds they recently installed in my apartment. Advice on fabric quality and colour was excellent. Installation was very professional, resulting in a clean modern makeover for my home. I can confidently recommend Birk.

Top service, top products – Birks great quality affordable products add a stylish finish to windows. Andrews service has always been professional, friendly & helpful. We have had many compliments on the remote operated function of our unreachable roller blinds, the glare blocking but sheer look 7m fall material over the roller blind option and the interior and exterior look… Read more

of our plantation shutters. The Birk range has helped create a soft sophisticated finish aswell as cooler temperatures within our home.

If you use these people throw your money away – The worst service ever. I had to wait nearly a year for these horrible curtains to be installed. The installer was disrespectful and dodgy, didn't turn up when they said they would. Destroyed parts of my brand new home and then had to wait months. Customer service was a joke. You are better of going else where. Curtains had to be made again - had… Read more

to forgo work chasing up their mistakes. Still not happy with them but I was tired of dealing with this sub par company.

Great blinds, installed just in time for summer – We recently had two roller blinds installed in our apartment which are just perfect. We are really happy with the quality of the finish, the colour (which they helped us to pick) and they achieve full block-out for our East-facing windows. We had a great experience dealing with Birk all the way through and would use them again.

Beautiful blinds! – We had a wonderful experience with the team from Birk, and love our blinds! The turnaround was super quick and they were very responsive. Being novices in this area they were also able to help us with decision making. Highly recommend.

Excellent Curtains and Great Customer Service – Jason, our point of contact, was excellent from start to finish. He is knowledgeable about his product is excellent and nothing was too much trouble and there were quite a few tricky situations to deal with. Jason handled our order with great communication and professionalism. I would happily go back to Birk and highly recommend Jason.

Great customer service – We got looked after Felice Ching, she was very knowledgeable, great at communicating and very down to earth. She made the whole experience fun. She was very quick to respond to our emails and happy to answer any questions.

Professional in every way – From the beginning I had confidence in Birks and the product presented, both Blinds and drapes. Marieke worked closely with the developers and the client to schedule installation, which was accomplished thoroughly and cleanly. All aspects were professional in every way, from the consultation to the installation.

Very good service – We dont yet have our blinds so I cant give a review of them yet. But I can say that Felice was an excellent representative of your company. She was friendly and helpful and we were so pleased with her service.

Out of Expectation!! – Me and Partner were starting up our first home. We have a very small budget, but still lots of expenses after the house was built. While we are struggling, one of our friend who just built as well introduced Felice to us for the blinds. Felice was very helpful and patient to help us in selecting the blinds and assist us to apply for finance repayment in order to reduce our stress as first home buyer. Thank you so much!! Tom L.

Easy to deal with and great end result – I recently had Birk Blinds install blinds and curtains to my entire house. I found them very easy to deal with and the communication was exceptional. The installer cleaned up any mess made due to their works and was very respectful. I have since recommended them to a friend who is currently building a new three bedroom house.

BEWARE OF BIRK BLINDS – We had our house built through Porter Davis. Birk blinds who were based at the PD World of Style promised that the curtains would be installed and ready by the time we get handover of the house. We paid $27,900 for the privilege believing their marketing. Birks have to be the most unprofessional company I have ever dealt with. Months after… Read more

moving into the house they still haven't completed the job. They have since sent workmen around at least 4 times to the house. Each time they don't finish the job stating they have forgotten to bring some part or another. They have left very large scaffolding inside the house for weeks on end inconveniencing us. They don't even care about completing the job once they have got their payment. Do not fall for their false advertising. Porter Davis is a good builder. However their association with Birks will only destroy their reputation too.

Great Blinds, Service and Quality – Really happy with the blinds, service and quality. Price was also very competitive. After shopping around you can see a huge difference between the quality of Birk and other manufacturers. Would highly recommend.

Beautiful blinds – We are so happy with our Birk blinds in our new home. The consultant was so helpful, and helped me choose the perfect colours for our home. They look amazing and I couldn't be happier. Thanks Birk!

Stunning!!! – We just built the Waldorf grange , so lots of windows to fit blinds! We chose the Roman blinds , plantation and a big curtain for the large void window. Everything is beautiful done by birk blinds , amazing company and lovely staff also. We couldn’t be happier with the quality and highly recommend this company for all your blind needs :))

Great product and service – We recently moved into our new home and have Birk blinds installed. We needed some additional.blinds over what was included with the house and the Birk team were really helpful. The measure and install was very good and at a convenient time, great service all round.