DO NOT USE...
We made up flyers and this company picked them up and didn't deliver them. Now I am trying to get my $880 back and my leaflets that I paid another $800 for and they wont answer phone calls or emails. This is a total scam. Do not use them unless you want to lose your money as well. What lowlifes !!! Get a real job instead of ripping hard working people off !!!!
Ive been dealing with business for years.
My colleges and I have only ever had one issue with them and they were very quick to resurrect the issue.
The issue was a walker failed to complete their map. Since the introduction of gps tracking we have not had a single problem.
We wont be changing dustributer as long as their distribution network continues to grow our business.
It seems clear from this thread that only the bad reviews are posted! Anyone with a good experience clearly doesnt feel the need to go to a product review page. The best way we have fiind to support this business is to continue using them.
A college came across this thread and pointed it out to me.
Appalling service - service not provided after payment made. Calls not returned.
We paid for a planned letterbox drop.
Had to pay up front for production and delivery.
Service has not been provided and after many weeks no calls or emails have been responded to at all.
Disgraceful. Do not trust them.
- Verified customer
Liars and scammers
Do not pay them!!!
I stupidly paid them upfront. I dropped my flyers off at National Storage in Richmond. They were the ones who told me not to use them and to look up reviews on the net. After reading the reviews, I ended up turning my car around and picked up my flyers. I contact [name removed] and [name removed] who is the owner of the Melbourne distribution. They both said I could have a refund, as they didn't actually go through with the service. After many emails back and forth, it's been 5 weeks and they have not given me a refund. AND they have stopped replying or returning my emails, messages and phone calls. I have reported them to the ACCC and they are investigating them as they are clearly scammers.
Yes exactly the same experience as all the reviews here. My shipment of goods was meant to be delivered to their 'warehouse' in Brisbane which is just a Kennards storage facility but they wouldn't take delivery as Biz Flyer Express had not paid their bill. I am desperately trying to get my money back. I do have a direct number you can try 03 9018 5100.
Don't waste your time and money
I had conversations over the phone and emails with them and everything looked OK in the beginning. They promised to deliver my flyers as I wanted to establish a long relationship with Byz Flyer Express.
To put it simply, after I made the payment for the first lot, they completely cut off any communication!
I called my bank to try to recover the payment and now I am trying to get my flyers back. A complaint with fair trading is also on the list. Because its business to business it will take 28 working days to be investigated. The email for the fair trading complains is firstname.lastname@example.org.
Terrible business, DONT WASTE YOUR TIME OR MONEY!!!
As the other reviews mention, correspondence is good and lots promised until funds are paid for delivery.
Not further contact received, and unable to follow up. Has anyone had any luck having further contact or funds returned? Out of principle, we will be contacting ASIC and Corporate Affairs to have our concerns addressed and followed up.
Thanks Biz Flyer Express
Pathetic. Never use this company. Once you book, you never hear from them again and flyers don't get delivered! Kept trying to call them and never heard from them. Dodgy operators. Have moved across to a South Australian owned Letterbox Drop company and have never been happier.
- Verified customer
Stole My MONEY
Please do not deal with this company, after many attempts to have my order processed and delivered. I was continually given excuses about why it had happened. When after 3 months with no success, I requested my money back which has been going for another 3 months. Initially I was told my refund had been processed with management and would be a matter of time. Now no one will respond to my emails, there is no office phone number or any actual people who work for this company you can speak to. It is all call centres based overseas.
It is basically a scam.
Hopefully you can learn from my mistake.
If Bizflyer is reading this, I happy to write a positive review if you give me back my money or deliver my flyers!!
Don't even call them
They promised a great service and quite happily took payment. Then couldn't deliver on what they had promised. They said they would quite happily refund my payment but to this date I have still received nothing. This all started in December 2015. Do not even entertain using this company unless you have money to waste.
- Verified customer
Dodgy company and service
Paid for service in Aug 2015, not only they didn't deliver the service, but also my printing material got lost.
They ignore consumer affair's investigation, promised to refund but nothing happen, in the end totally ignore my emails.
Also Biz Flyer Express is not a registered business name, it's under a trust, the whole company structure is set up in a very "clever" way.
Not recommend to use them at all!
- Verified customer
Dishonest & unreliable.
Make false and misleading statements by email to heighten expectations but nothing eventuates.
Take payment without service.
Operate behind an answering service.
Do not respond to the Dept of Fair Trading requests for answers and information.
Refuse to refund any payment even though the service offering is not upheld and nothing provided.
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