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BlackVue Dual Camera DR650GW-2CH

BlackVue Dual Camera DR650GW-2CH Questions & Answers (page 2 of 4)

4.3 from 76 reviews

63 questions from our users

Ken

Kenasked

Dual Camera DR650GW-2CH

Hi there, I have my 650-2ch for three years on three different vehicles. It worked perfectly on my Jeep SRT and Porsche Cayenne but not on my 2018 ford raptor. The problem is I have the power magic pro on, the camera is off right after the engine is off. I tried on and 6 hrs to infinity, none works. My aim is to let the parking mode on, and have this magic pro in case I’m leaving more than a week and I could switch to only record for 72 hrs. Now I removed the magic pro and keep the cam on 24/7. I dunno if you have any solutions based on my need?

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Ken,
It sounds to me that the wiring is not correct - make sure the RED wire is to IGNITION and the YELLOW wire it to CONSTANT.
If they are wired back to front, then you will receive the error that you are currently having.
Double check and let us know.
Thanks,
Tom.
Auto BlackBox Pty Ltd.


Dan M

Dan Masked

Dual Camera DR650GW-2CH

Hi! Where can i get the latest version here in Canberra, which is the DR650S-2CH?

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Dan, thanks for your question. You can use our dealer locator to find a local authorised BlackVue stockist in your area: https://www.blackvue.com.au/dealer-locator/

Also, the DR750S-2CH is now the latest BlackVue model with Full HD 1080P front & rear. Thanks again!


Ronn Chee

Ronn Cheeasked

Dual Camera DR650GW-2CH

Hi sir, when I inserted a new formatted sd card into my DR650, there is a message “sd card is initializing, please don’t don’t turn off the power”.

This message kept repeating for every 15 seconds, non stop till my patience wore off. I tried a few new sd cards, all same message.

Kindly advise.

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Ron,
Sorry to hear you are having trouble with your camera.
Please ensure you are using a genuine BlackVue SD card as some 3rd party SD cards are not compatible and will prevent the camera from operating correctly. These are available for purchase from any authorised BlackVue dealer and come with a 12 month warranty.
If the issue still persists you are welcome to return the camera for assessment using the link below.
https://www.blackvue.com.au/support/warranty-return/
Best Regards,
James
BlackVue Australia


Robert W

Robert Wasked

Dual Camera DR650GW-2CH

My blackvue 650 2-channel with WiFi if I unplug it it won't come back on does this several times I'll come out the next morning is on is anybody else having this problem? talk to technical support several times three different power cords

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Robert,
Sorry to hear you're having troubles with your BlackVue.
The symptoms you describe are quite strange, non of our staff are familiar with this case, please contact our office for assistance on the details below.
Best Regards,
James
BlackVue Australia
08 6267 5167


nickp

nickpasked

Dual Camera DR650GW-2CH

i have a blackvue dr650gw-2ch, keeps saying no sd card, i have done the firmware update, changed sd cards etc, but will not read any sd card. Any help?

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi nickp, Sounds like the camera could be faulty, best to reach out to our RMA team by emailing them at support@blackvue.com.au
They should be able to offer further assistance to get this issue resolved for you.
Thank you,
Tom.
Auto BlackBox Pty Ltd.


Ernest

Ernestasked

Dual Camera DR650GW-2CH

Can I buy just the cord from the front camera to the rear camera?because i broke the gold pin fro the front camera while trying to remove the memory card.

2 answers
tilba16
tilba16

Had the same problem so bought a new cable from www.sportgps.com.au

RJM
RJM

Yes. You can get them from .www.autoblackbox.com.au/accessories/coaxial-cable/
- Note: although they advertise 0.5M / 6M / 10M / 15M Options, the shortest one available is actually 1.5 metres.


Kevin

Kevinasked

Dual Camera DR650GW-2CH

Do I get notified when my son unplugs the camera?

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Kevin,
Thanks for your question. The camera will not be able to send a notification once the power has been removed. However there is a tamper proof bracket available to prevent access to the cables and SD card.
https://www.blackvue.com.au/news/product-news/blackvue-tamper-proof-case/
Hope this helps.
Best Regards,
James
BlackVue Australia


Ernest

Ernestasked

Dual Camera DR650GW-2CH

Hi my blackvue dr650gw 2 channel just stopped working. i try to connect the wifi but all the lights are off. I tried removing the sd card and reinsert again but it stil not working at all. Any help?

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Ernest,
Sorry to hear about your BlackVue DR650GW.
If all the lights are off, it sounds like a power issue. Please check the connection for both the CIG plug and camera connection to ensure this is not the cause. Please feel free to contact our office for troubleshooting and options to resolve your issue.
Look forward to hearing from you,
Best Regards,
James
Auto BlackBox
08 6267 5167


M12MKD

M12MKDasked

Dual Camera DR650GW-2CH

Hello,
I bought a unit from one of the approved suppliers, all was fine upon installation. But it seems that after 2 shut downs it will not restart for at least 8 hours. I've installed this to only come on with the ignition, to which it works fine. Until say for example I drive to say the shops, park up and return after 15-20 minutes, it then does not turn on.

I've tried reformatting the Blackvue SD card that came with it, and disconnecting the power cable, but it will not reboot back up until the next morning.

This is not my first blackvue product and I'm now concerned about it's reliability, also as part of my insurance I need to make sure this works everytime.

Any suggestions? I've tired contacting the supplier and all they have offered is a refund (which will mean I have to re-install this through the car - around an hours work), I've requested just the units to be replaced but they will not offer this.

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi M12MKD,
Sorry to hear your camera is not working as expected.
Please get in touch with our office so we can get this resolved for you as quickly as possible.
Regards,
James.
Auto BlackBox Pty Ltd
08 6267 5167


Stevo

Stevoasked

Dual Camera DR650GW-2CH

What are the four coloured boxes N R P M?

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Stevo,
Thanks for you question. N = Normal Recording, E = Event, P = Parking Recording, M = Manual Recording.
There is also an online guide available on the link below
https://helpcenter.blackvue.com/hc/en-us
Regards,
James
Auto BlackBox Pty Ltd


Ernest

Ernestasked

Dual Camera DR650GW-2CH

Hi,my blackview DR 650gw 2 channel voice guidance and also it wont record audio even though the mic is on.I also cant update the firmware of my dash cam even though I downloaded the latest firmware. I purchased it back in 2015 so Im not sure if it still covered by warranty. Please advise?

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Ernest,
Sorry to hear about your camera not working. The 650GW camera only came with a 1 year warranty, however they can still be repaired if required.
Please contact our office for troubleshooting and options to move forward.
Best regards,
James
Auto BlackBox Pty Ltd
08 6267 5167


Stuart T

Stuart Tasked

Dual Camera DR650GW-2CH

Hi,
I have just installed a BlackVue DR650GW-2CH truck connected to the R-100.
I cannot see the rear camera through the iphone app. nor will it record. I get a message stating to check the camera connection.
I can see the rear camera view through a monitor I have connected to the R-100.

If I connect the rear camera directly to the front camera, bypassing the R-100, everything is fine.

I have reinstalled firmware 1.011 and 2.007. This did not help.
I have also replaced the coax cable from the front camera to the R-100. Again this did not help.

Any assistance would be greatly appreciated.

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Stuart,
This issue may require you to call our support team for further assistance.
Please call us on 08 6267 5167.
Thanks,
Tom.
Auto BlackBox Pty Ltd.


Natasha

Natashaasked

Dual Camera DR650GW-2CH

My blackvue camera has suddenly stopped recording. Only the blue light for GPS is on. No more sound or voice. Disappointing as I had already sent it in to repair when the voice went shaky and incomprehendable. I have not done anything to it. One day I just realised i didnt hear the voice any more and saw it wasn't recording. What could cause this and is it repairable?

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Natasha,
Sorry to hear your camera has stopped working. This could be an issue with the SD card. If the camera powers up without the SD card you should hear the prompt "No SD card, please insert the SD card" If the camera does not power up correctly, it will need to be returned for repair.
Please follow the link below to the warranty and returns page
https://www.blackvue.com.au/support/warranty-return/
Please feel free to get in touch if you have any questions.
Regards,
James
BlackVue Australia


anniesland driving

anniesland drivingasked

Dual Camera DR650GW-2CH

camera has work perfect for 3 years so its out of warrant, lately it started eating sd cards , 2 per week then it started saying invalid system configuration, so I purchased a genuine blackvue sd card but still the same message, can you possibly help.

2 answers
BlackVue
BlackVue Australia T.BlackVue

Hi anniesland driving,
Even though your camera is out of warranty, please follow our RMA procedure and our team will happily look into this for you.
Our RMA procedure can be found here: https://www.blackvue.com.au/support/warranty-return/
Thank you,
Tom.
Auto BlackBox Pty Ltd.

Chumblybum
Chumblybum

Hi there, glad I saw this post as exactly the same issue for me with my DR-650GW-2CH.
Worked fine for two years, then started rebooting/restarting, replaced the SD card and now just a blue GPS Light.
Did usual power down for a few hours and retried.
I too have bought new SD cards, reformatted using Blackvue tool. Didn’t work.

[directed at Blackvue] - How do I get this fixed? I am aware the 650gw is no longer produced, are there spare/replacement head units?


ozkiwi

ozkiwiasked

Dual Camera DR650GW-2CH

Hi My DRS650-2c will not recognize any SD card I have tried 3 new one plus the original card 4gb sent with the unit. Blackvue just saids please check the SD card. Any help?

2 answers
Viking
Viking

I have not heard of this before. Did the installer not check this as part of their task? There is no credible reason why it shoukd not work as I presume the onecthat came with it is a Pittasoft brand? If not, order 1 from an online blackvue stockist. I have only ever used blackvue-made sd cards. Good luck.

BlackVue
BlackVue Australia T.BlackVue

Hi ozkiwi,
I think it may be the SD card you are using. I can confirm genuine BlackVue cameras DO NOT ship with 4GB SD cards. Please make sure you are using a genuine BlackVue camera and genuine BlackVue (Pittasoft) Sd card.
Thank you,
Tom.
Auto BlackBox Pty Ltd.


Virginia

Virginiaasked

Dual Camera DR650GW-2CH

I bought my blackvue DR 650GW-2CH in November 2015 after a recommendation from my daughter and her boyfriend as they both bought one for their cars. All three have stopped working. Mine said the card was full. When we emptied the card it then wouldnt recognise it. We tried another card and had the same problem. I rang the company who installed the cameras for us, but was informed they no longer sell this brand as they have had exactly the same problems as we have had. They now sell the Thinkwear cameras. Is there anything I can do to fix the problem without having to buy another camera? Or do you know of anybody on the Central Coast who can fix it for me? Virginia

3 answers
Pete
Pete

Hi Virginia,
We have 3 of the same camera in the family and have not had that problem. My wife's camera recently had a speaker issue and it was still under warranty. We sent it to Auto Black box Pty Ltd in WA and they fixed it. If yours is still under warranty get in touch with them. Otherwise ring them on 08 62675167 and ask for their advice. They were fantastic to deal with.
Hope this helps.
Pete.

BlackVue
BlackVue Australia T.BlackVue

Hi Virginia,
As Pete mentioned, best to contact us on 08 6267 5167 or email support@autoblackbox.com.au
One of our team members will be able to assist you with your faulty cameras.
Thank you,
Tom.
Auto BlackBox Pty Ltd.

Viking
Viking

Sorry. Never had that problem.


Joyce

Joyceasked

Dual Camera DR650GW-2CH

Can the BlackVue camera be detached easily? I got break into at underground parking (home) and last BlackVue dash cam got stolen. I wonder if the BlackVue front view cam can be detached easily every night when I come home and reattach it the next day when I drive.

2 answers
BlackVue
BlackVue Australia T.BlackVue

Hi Joyce,
You can easily remove the BlackVue from it's bracket by pressing the lock button on the bracket. Just make sure you carefully unplug the power and coax cable from the camera.
Thank you,
Tom.
Auto BlackBox Pty Ltd.

Pete
Pete

Hi Joyce,
Tom has answered your question. I might just add that the unlock button if you don't know is up under the mounting bracket ring that holds the camera in place. If you have a rear camera then you need to disconnect the single cable and just firmly slide it out of its mount bracket.
Hope this helps.
Regards,
Pete


Jeff

Jeffasked

Dual Camera DR650GW-2CH

My camera has worked fine for the last 2 years but as of yesterday it no longer turns on. I have checked the power feed and can confirm it is receiving power. Any help?

3 answers
BlackVue
BlackVue Australia T.BlackVue

Hi Jeff,
Thanks for your question. If the power cable has checked out OK, it may be an internal fault with the camera itself.
I'd suggest sending the camera back to us for inspection.
Our RMA procedure can be found here: https://www.blackvue.com.au/support/warranty-return/
Thank you,
Tom.
Auto BlackBox Pty Ltd.

Jeff
Jeff

Thanks for the answer. Being 2 years old however it is out of warranty. What are my options in this case?

Regards,

BlackVue
BlackVue Australia T.BlackVue

Hi Jeff,
I would still send it back to us and let our RMA team inspect it.
If any costs are involved, we will let you know before carrying out the repair.
Thanks,
Tom.
Auto BlackBox Pty Ltd.


Tauro202

Tauro202asked

Dual Camera DR650GW-2CH

Does it record audio in parking mode and/or does it record audio in parking mode in the case of an event? Thanks

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Tauro202,
If audio record is enabled, it will record audio, regardless of the recording mode the camera is in.
Thank you,
Tom.
Auto BlackBox Pty Ltd.


Blueyis

Blueyisasked

Dual Camera DR650GW-2CH

When I pull the power cable from the camera I no longer get the shutting down voice notification. Also the date and time regularly fall behind, especially after a couple of days sitting. I have the power magic pro and it has been installed for about 18 months without these problems previously. Any idea why these are happening? and are they related?

2 answers
BlackVue
BlackVue Australia T.BlackVue

Hi Blueyis,
Sounds like the RTC module/battery in your camera is faulty and will need replacing. Have you contacted us via our support page so we can rectify this for you?
If not, I suggest doing so, that way our RMA team can get this issue resolved for you asap.
Don't worry that your camera is out of warranty, just contact our team and they will be sort out the rest.
Our RMA support can be found here: https://www.blackvue.com.au/support/warranty-return/
Cheers,
Tom.
Auto BlackBox Pty Ltd.

Blueyis
Blueyis

Thanks
Sent the unit back and it has been replaced with a new unit as it was faulty. Very good service and backup of the product.


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