BlackVue Dual Camera DR650GW-2CH

BlackVue Dual Camera DR650GW-2CH Questions & Answers (page 4)

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dwe
dwe · Dual Camera DR650GW-2CH

I had my camera set up in my car and all was working fine (it's not hard wired in). I changed my car this week and when I set it up in the new car it no longer goes into parking mode when the engine is turned off. I know it's only in parking mode for 5 minutes but that gives me time to access the camera via the app and download or review any footage. As it's just shutting down straight away I would need the engine running so the app can connect but I'd then be using my mobile phone illegally. Please can you advise how I can change the settings so it goes into parking mode for a few minutes after the engine is turned off. Many thanks.

BlackVue
BlackVue   DM   

Hi dwe, Can you please confirm if you have the Power Magic Pro installed with your camera? The only way the camera can go into parking mode is when the camera detects no GPS or G sensor movement for 5 minutes and while power is still applied to the camera. It sounds like your last car had a constant 'ON' power source in the vehicle. Thank you, Tom.

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dwe
dwe  

No I definitely don't have the Power Magic pro in either vehicle.

BlackVue
BlackVue   DM   

So it sounds like your last vehicle had a constant on power source. I suggest just leaving your ignition 'ON' while you check your camera via WiFi.

Maria
Maria · Dual Camera DR650GW-2CH

I updated the firmware on the camera about a week ago and since then, the camera wil shut down randomly while I drive and then restart. This also happens when I'm parked but the car is still running, just before going into parking mode. The wifi is automatically on with this update (I had it set to manually turn off and on previously) and I was wondering if that has anything to do with it or if there is a glitch with the firmware since I had no issues before updating?

BlackVue
BlackVue   DM   

Hi Maria, Can you confirm what version of the firmware you are using and what brand/size of SD card?

Thank you,

Tom.

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Maria
Maria  

Hi Tom,

I double checked the website and it is the most up to date , V2.007, and the card is a Kingston 64 gb which is a class 10 if I'm not mistaken. I also clear the card regularly.

I've had the camera for a year now and it's great. I'm hoping it's a small quirk that can be easily fixed.

BlackVue
BlackVue   DM   

Hi Maria, Sometimes when the SD card begins to fail, the camera will restart as the card can not keep up with the amount of data being written to it. I'd suggest trying a new SD card (preferably BlackVue) or try lowering the bit rate (quality) of the recordings.

Thanks,

Tom.

Maria
Maria  

Thanks Tom, I'm going to try that.

Janet F
Janet F · Dual Camera DR650GW-2CH

Hi, I have just purchased the Blackvue DR650 and want to know how to turn off the voice recording?

Dean
Dean  

Access it through the app or put the chip into your computer. You can do more via your computer.

My issue is the parking mode. It's useless!

Maria
Maria  

You can also just touch the left side of the camera and it will say "voice recording off" and touch it again to turn it on. It may be good to leave it on bcs if there is an accident or damage, it may be able to capture the conversation with the other person since the quality is very good. I can even hear my signal ticking through mine if the radio isn't too loud.

nat
nat · Dual Camera DR650GW-2CH

guys i have a black vue 2 camera set up i can not get the small photo to show a picker before i play the video but in my mums car that is a single camera when i click on the small photo it shows a picture please help

BlackVue
BlackVue   DM   

Hi Nat, I don't quite understand what you mean. Are you referring to the app itself?

Feel free to call me on 08 6267 5167 and maybe I can assist you better over the phone.

Thank you,

Tom.

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Hatem
Hatem · Dual Camera DR650GW-2CH

My Balckvue (DR650GW-2CH with latest update installed V2.007) is not working no more.

It has power, yet once car is started, the blue light goes on and get stuck there, nothing happen afterwards, no orange light, no voice/sound or anything.

I tried

- pressing the right side bottom for 10 seconds noting happened, camera did not reboot

- formatted the SDRM, installed latest firmware V2.007 and re-installed nothing happen,

- used a different SDRM after formatting & latest version update installed yet nothing happened

- unplugged the power jack form Power Magic socket and installed in lighter socket (bypassing Power Magic) same rules, stock on blue light

- powered on your camera without the SD Card inserted, waited 10 seconds, insert the SD card and wait for the camera to initialize and start recording, nothing happened

Any ideas, please help

BlackVue
BlackVue   DM   

Hi Hatem, Sorry to hear you are having issues with your BlackVue. I see you have performed some troubleshooting already but have not had any luck.

Can you please try installing firmware version 1.011. If this does not work, please visit our website and send your camera back for inspection.

All the instructions can be found here: external link 

Thank you,

Tom.

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Omri Boozi
Omri Boozi · Dual Camera DR650GW-2CH

When im connecting my camera to the power cable only the gps blue light is on and there is no voice.

I have already tried to format the sd card and even replaced it. Any ideas?

BlackVue
BlackVue   DM   

Hello Omri, Sorry to hear you are having issue with your DR650GW-2CH.

Please format your SD card in your PC and then power on your camera without the SD Card inserted.

After 10 seconds, insert the SD card and wait for the camera to initialise and start recording.

If this does not fix your issue please contact me on 08 6267 5167 for further support.

Thank you,

Tom.

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Brett
Brett · Dual Camera DR650GW-2CH

How do I turn the auto the "auto wifi on" off? I have tried but it is greyed out and will not allowed to do so.

Brett

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Auto BlackBox  

Hi Brett,

Go into the Cloud settings and disable the cloud feature, then head back to the 'WiFi Auto On' and you should be able to disable it now.

Thank you,

Tom.

Jac
Jac · Dual Camera DR650GW-2CH

Anywhere in Adelaide I could get assistance with installation please?

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Auto BlackBox  

Hi Jac,

Have you had a chance to visit our dealer locator page? http://www.autoblackbox.com.au/dealer-locator/

Feel free to check out our dealers in your area and contact them to arrange a suitable time for installation.

Thank you,

Tom.

Blake S
Blake S  

Give it a try as it isnt hard. No tools and I had it all done in about 15 mins in my driveway, hidden wires and all. (I am not good at these things either but it took me longer to unpack it all.

ron
ron · Dual Camera DR650GW-2CH

I was in a pretty bad accident (not my fault) the other day. I reviewed the footage from my blackvue and it seems to have cut out just before impact. Could this be a corrupted file? Is there anything we can do to retrieve the full recording?

Mike
Mike  

You could always take the SD card to a data recovery company - they normally specialise in hard drives but can do SD cards as well. DO NOT try to recover it yourself if you are going to use a recovery service, as you may accidentally wipe the data you want to save.

Tonyhunter
Tonyhunter · Dual Camera DR650GW-2CH

Hi I'm tossing between the power magic pro or the cellink b battery pack, can anyone tell me with a healthy car battery how many hours can it last till cut off by the powermagic pro?

crs
crs  

Sorry I didn't buy either, don't know much about them.

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Auto BlackBox  

Hi Tonyhunter,

It depends on the AH rating of your battery, most small 4-6 cylinder cars have lower AH ratings, so you get less "Parking Mode" compared to a 4WD or larger capacity engine with larger AH ratings.

You can always start with the Power Magic Pro first, if you find your battery can not sustain power to the camera long enough you can always upgrade to the CELLINK-B.

Hope this helps,

Tom.

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yvonne meylan
yvonne meylan · Dual Camera DR650GW-2CH

Hi! I bought a blackvue DR650GW-2CH and I`m looking for a installation center near my home. I`m living in Geneva Switzerland.

Another question : I cannot install the camera in the middle of the front window, because the mirror in going too low on the vw up. So how is it if the camera isn`t really in the middle of the window? Thanks.

Blake S
Blake S  

I tried a few places before i decided on mine. get the camera and turn it on, hold in in the positions you are thinking about for a few seconds and then review the footage.

This way you can decide if you are satisfied with the view from wherever you try, I was going to use various spots but decided to go middle and low as the mirror in my car has a large box of things behind like many other new cars these days

Sunny
Sunny · Dual Camera DR650GW-2CH

Hi, I have the older model of 650 Gw 2 ch and would like to get the gps module installed in it. How much will it cost and where can I get it installed?

Auto BlackBox
Auto BlackBox  

Hi Sunny,

I am not sure what you are referring to, as all the DR650GW-2CH cameras already have GPS.

Feel free to give me a call on 08 6267 5167 to clarify what you actually mean.

Thank you,

Tom.

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Sunny
Sunny  

Sorry my bad, was referring to the cloud services for which I believe I have to get a new wifi module installed in it. So I can remotely access the camera.

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Auto BlackBox  

Hi Sunny,

We can do this for you, free of charge. Just complete our RMA form located on our website http://www.autoblackbox.com.au/contact-us/downloads/ and send it back us with the Front camera, Rear camera and the SD card. The whole process takes about 7 business days.

Make sure you include a return satchel, so we can post your camera back to you, otherwise we can use TOLL overnight for $12.

Thank you,

Tom.

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Troy
Troy · Dual Camera DR650GW-2CH

Hi, I have had an issue with the GPS not working and displaying the speed on playback. It worked at the start but has now stopped. How do I get it to record the speed and roads again? Thanks.

Auto BlackBox
Auto BlackBox  

Hi Troy,

I assume you have not disabled the GPS in the firmware settings? If not, then I'd be happy to take a look at your unit and get it sorted for you.

Just fill out our RMA form, located on our website http://www.autoblackbox.com.au/contact-us/downloads/

Send the Front and Rear camera back, including the SD card and the RMA form.

The turn around time is usually 7-10 days.

Please feel free to contact me on 08 6267 5167 if you need any further assistance.

Thank you,

Tom.

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Big fella
Big fella · Dual Camera DR650GW-2CH

I'm thinking of purchasing the blackvue 2 channel but my rear door opens from the side.How would I mount the rear camera?

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Auto BlackBox  

Hi Big fella,

I'd suggest purchasing the optional extra 10m Coax Cable, just to make sure you have enough length for the install.

As for mounting on the rear swing door, this should not be an issue, just to be sure, feel free to contact any of our authorised dealers/installers.

They can be located here http://www.autoblackbox.com.au/dealer-locator/

Thank you,

Tom.

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Tmiller1079
Tmiller1079 · Dual Camera DR650GW-2CH

Hi all - just wondering if the Blackvue has a button or option for locking a recording NOT triggered by the accelerometer? E.g, if a crash happens in front of you and you want to make sure that file doesn't get recorded over?

Auto BlackBox
Auto BlackBox  

Hi Tmiller1079,

Unfortunately it does not, but you do have the ability to connect your smartphone directly to the camera using the WiFi feature and saving any important video files.

Thank you,

Tom.

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