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BlackVue DR650GW / DR650S

BlackVue DR650GW / DR650S Questions & Answers (page 2 of 12)

Dual Camera and Single Camera
4.3 from 157 reviews

236 questions from our users

Heath S

Heath Sasked

Single Camera DR650S-1CH

How do you change facebook you live stream to? the live steam works but i cant change user

1 answer
Tassie Devil
Tassie Devil

Hi Heath S,
Sorry I cannot help you.
I do not stream to Facebook, I never use Facebook, don't trust it!
I contacted this site and had great help :- : support@autoblackbox.com.au
Explain your problem and they can help, they answered my enquiry in a couple of days.
Not much chance over Christmas, now though!
Merry Christmas & Happy New Year.
Tassie Devil
P.S.
I have only just fitted my dash cam in the last few weeks, and am still learning too :)


Nab

Nabasked

Dual Camera DR650S-2CH

Hello
I have the blackvue dr650s/ 2ch bought it a few days a go.
Everything is great only one problem is I can’t see the videos in the app
I need to remove the sdcard to watch them in my laptop
I don’t know why can’t do the upgrade of the blackvue by the app
And especially about videos can’t see them in the app blackvue is empty every time
How can you help me please ?
And what is the firmware for my blackvue?
Thanking you in advance

2 answers
Upset Aussie
Upset Aussie

You should get support from your installation.

Tassie Devil
Tassie Devil

Hello Nab,
I am no expert on this issue. I contacted this site for help, which they gave and fixed my problem, :- " Support Team - Auto BlackBox [support@autoblackbox.com.au]"

This is the information they sent to me and it fixed my problem:-

"They have informed us that it is the current viewer version you have installed that is causing the issue.
Can you please try installing the version below.
https://www.blackvue.com.au/support/downloads/dr650gw-series/dr650s-2ch/pc-cloud-player/windows/
Please advise if the issue still persists."

They are a great support team and responded ASAP to my enquiry, I think they will be your best option to fix your problem.
Also I have NOT used a "app" to download my film footage, I take out the sd card and use my computer, don't own a "smart phone :)"
Sorry if this is not very helpful but I cannot offer you much more!
Regards
Tassie Devil


Sharon Igawa

Sharon Igawaasked

Dual Camera DR650GW-2CH

I recently bought the DR650GW-2CH with the magic box. Everything was working great after installation. I had access to my iPhone app and was able to set everything up. Now there’s no voice prompt, I can’t access my phone app due to no connection, the red recording light doesn’t come on unless I disconnect the cord to the camera and plug it back in. After starting the car, I always heard the camera say something, now it’s nothing. I tried holding down the button on the side to reset it but nothing. I tried downloading the newest firmware too. Can you please help me?

5 answers
BlackVue
BlackVue Australia T.BlackVue

Hi Sharon,
Thanks for your question, there sounds like there are a couple of things in play here.
1. No lights on the camera would indicate there is no power getting to the camera unit, this can be for a number of reasons; e.g. low battery voltage, poor cable connection, Power Magic Pro boot switch is in the off position. Obviously if there is no power to the unit you will not be able to connect to the camera with your smart phone.
2. No voice announcements can be due to them being switched off in the settings, it is possible the camera speaker my not be working correctly.
For the best support please contact the BlackVue Australia support team on the details below so we can get you back on the road ASAP.
Best Regards,
BlackVue Australia
08 6267 5167

Sharon Igawa
Sharon Igawa

Hi,
1. Actually the lights are on, but sometimes just the blue light only. When that happens, I pull the plug out and insert it back in. That is when I have both red and blue lights on. There is power to the unit, it’s just not working properly at the moment.
2. The voice command was on all this time and suddenly it stopped. I didn’t change the setting.

Now I’m not able to go to settings using the BlackVue app. On my phone WiFi, I usually see the camera choice for WiFi but now it’s not there so I can’t connect to it.

I’ve had this camera for 8 months.
-Sharon

Winston Tan
Winston Tan

Hi Sharon
My unit DR650GW-2CH also have the same identical problems your unit is having
Speaker is not working even though blue and orange lights are both on the unit. I try to activate the wifi by pressing the wifi on-off button by wifi won't work and try pressing on the same button for 20 seconds in order to reset the unit but to no avail just hope someone out there can help us with these issues


XC40

XC40asked

Dual Camera DR650GW-2CH

I have a DR650GW-2CH fitted with Power Magic Pro and I want to upgrade to either the DR750S-2CH or DR900S-2CH. Can I just swap out the camera units from their brackets and insert the new cameras to be up and running, or do I need to replace all the cables?

2 answers
Luko
Luko

Just swap out the units I believe. If you ask Blackpvue online they will,confirm.

BlackVue
BlackVue Australia T.BlackVue

Hi XC40,
Thanks for your question.
The DR650GW may have a different coax cable depending on the age of the camera. The window brackets are also camera specific, the power supply remains the same across the above models. Feel free to get in touch with our support team to who can confirm if you will need to replace the coax cable if you provide the serial number of the camera.
Best Regards
BlackVue Australia
08 6267 5167


landscape1uk

landscape1ukasked

Dual Camera DR650GW-2CH

Hi, I have had my Blackvue DR650GW-2CH for sometime now and have only recently started to have a problem with the front camera ( getting a rainbow effect) on the recording, only with the front camera,,,PLS Help.. ..

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Landscape1uk, Generally this is due to the camera sensor failing. However you may be able to resurrect it with a firmware update. If that doesn't work our support team will be able to facilitate in getting the camera repaired. Office hours 9-5 Mon-Fri WAST
Best Regards,
BlackVue Australia
08 6267 5167


Pedro

Pedroasked

Dual Camera DR650GW-2CH

I've bought a car with a DR650GW-2CH camera and can't access camera because the password 'blackvue' doesn't work. How can I reset the password?

3 answers
Luko
Luko

https://helpcenter.blackvue.com/hc/en-us/article_attachments/210792287/wifi_psd_reset1.PNG

BlackVue
BlackVue Australia T.BlackVue

Hi Pedro,
Thanks for your question.
The best way to reset the password is via the BlackVue PC Player. Simply insert the SD card in to the PC > Open the PC Player > Settings > WiFi > Password Reset
Please find a link to the help center below with step by step instructions.
https://helpcenter.blackvue.com/hc/en-us/articles/222403147-How-to-change-reset-the-dashcam-s-Wi-Fi-SSID-password-
Best Regards,
BlackVue Australia

Pedro
Pedro

Perfect, it worked!
Thanks


Ross

Rossasked

Dual Camera DR650S-2CH

Hi ,

So i recently upgraded my old DR550GW-2ch to a DR650S-2ch due to video issue on my old one. Anyway seems the new one with OEM micro sd, it records for a few minutes then says "NO SD CARD". I have tried reformatting it and does the same thing. So i reuse my other 3rd party cards and also the same thing happens. Max recording time I could get on one card Lexar 633x 32gb was 5 hours then same message thru speaker. I tried all these cards back to my old device and works fine after a reformat. Put it back in to the new device and reads "NO SD CARD". Is it sd card fault or unit fault ? The cards i have tried are Blackvue 16gb, Lexar 633X 32gb, Sandisk High Endurance 32gb.

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Ross,
Thanks for your question.
This does sound like there may be an issue with the SD card reader in the camera unit. The best thing to do is contact our support team for troubleshooting and resolving the issue.
Best Regards,
BlackVue Australia
08 6267 5167


Sharon Kevin F

Sharon Kevin Fasked

Dual Camera DR650S-2CH

Can i view the blackvue camera without my car turned on.i am not tech savy.i can't see anything,and i don't want to take the sd card just to look.

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Sharon,
This will depend how the camera is installed. Assuming the camera is hardwired using the Power Magic Pro you can WiFi to the camera as long as the car battery voltage is above the 12/12.5 cut off.
If your are only using the Cig plug then this will not be the case as most Cig plugs are not powered once the engine is turned off.
Feel free to get in touch with our support team if you are still having problems.
Best Regards,
BlackVue Australia
08 6267 5167


Ricky

Rickyasked

Dual Camera DR650S-2CH

My 650s 2ch stopped giving voice prompts and beeps even though I have turned them on in the settings. It was working fine for over a year with no issues. I have also updated to the latest firmware but it has not resolved this issue. All other functions are ok. Any suggestion? Thanks.

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Ricky,
Thanks for your question.
This sounds like the speaker is faulty in your DR650S-2CH. This is a relatively easy fix but does require the camera to be returned. This can be done by following the return instructions on our website. https://www.blackvue.com.au/support/warranty-return/
Feel free to get in touch if you have any questions.
Best Regards,
BlackVue Australia
08 6267 5167


Nate82

Nate82asked

Dual Camera DR650GW-2CH

I have a VW 2016 amarok. I left the lights on, the cars’ battery Went dead flat. Charged battery but BlackVue no longer turns on with ignition. How do I fix it? Car battery has full charge.

2 answers
Luko
Luko

Sorry Nate I have no idea. If you email blackvue Australia they will provide the answer. Cheers

BlackVue
BlackVue Australia T.BlackVue

Hi Nate, are you using the Power Magic Pro? or just powering the camera via the 12v outlet in your vehicle? While the engine is running, check the PMP (if fitted) to see if the Green LED is illuminated, also try removing the power cord from the camera for 1 minute, then plugging it back in.
Thanks,
Tom.
Auto BlackBox Pty Ltd.


Heath S

Heath Sasked

Single Camera DR650S-1CH

Hi my dashcam doesn't keep accurate time after it has been shutdown for the night. When I set the time on first use its fine. When I restart the car the next day the time doesn't update. I have the magic power pro installed and portable Wi-Fi for upload to the cloud during park mode. I turn the dashcam off at night. Any suggestions would be appreciated? Thankyou

2 answers
Luko
Luko

Sorry Heath I can’t help. I would suggest getting onto BlackVue Australia. Cheers

BlackVue
BlackVue Australia T.BlackVue

Hi Heath, This can be caused by a number of factors below is the best way to see if it is hardware or soft ware related. Either way we can get it resolved.
1. Ensure you have the latest firmware on your camera
https://helpcenter.blackvue.com/hc/en-us/articles/228998928-BlackVue-App-Firmware-Over-the-Air-Upgrade-FOTA-
2. Perform a GPS time sync. Wait for the blue GPS light to turn on, then hold the format button on the camera for 12 seconds until the camera beeps. (This will delete all file from the SD card)
If the camera continues to loose time when switched off, the RTC may need to be replaced.
To have this replaced, please follow the warranty/returns procedure on the link below:
https://www.blackvue.com.au/support/warranty-return/
Alternatively your retailer should be able to facilitate with the return.
Feel free to get in touch if any other questions.
Best Regards,
BlackVue Australia
08 6267 5167


Nick M

Nick Masked

Dual Camera DR650S-2CH

Hi
I bought the camera last year however on purchase I changed my password. Now I have upgraded my phone and downloaded the app on my phone but unfortunately I forgot the password for the wifi. Is there any way to reset the password?
Thanks

2 answers
Luko
Luko

Hi Nick, see below I received from BlackVue
Change the dashcam's Wi-Fi SSID / password using BlackVue PC Viewer (Windows or Mac):
1. Turn off the dashcam and remove the microSD card from the dashcam.
2. Insert the card into the microSD card reader and connect it to a computer.
3. Run the BlackVue Viewer program.
4. In BlackVue Viewer go to Settings (Windows) / Windows Viewer-> Preferences (Mac) to access the settings panel.
5. Click the Wi-Fi tab and under Login credentials change the password.
* The dashcam's Wi-Fi password is case sensitive which means that upper case " A " and lower case " a " are considered different letters.
* If you click on "Reset" , the password will be changed to default password.
6. Click Save & Close.

I will say that it really shouldn’t be this hard.

BlackVue
BlackVue Australia T.BlackVue

Hi Nick,
I can see Luko has already given you the correct instructions. Although don't stress it's quite a simple process.
I have included a link with step by step instructions below.
https://helpcenter.blackvue.com/hc/en-us/articles/222403147-How-to-change-reset-the-dashcam-s-Wi-Fi-SSID-password-
However if you get stuck you are welcome to contact our full time support team or your retailer.
Best Regards,
James
BlackVue Australia
08 6267 5167


Ricky

Rickyasked

Dual Camera DR650S-2CH

My blackvue DR650s-8109A3 will not accept blackvue as a password.and will not let me view camera.also this has happen since I updated my phone. From iPhone 5 to a iPhone 7. Any ideas?

2 answers
Luko
Luko

Sorry Ricky I cannot help. I found the whole password process cumbersome compared to others I have had. Mine is sitting in a draw. I’m sure if you get into to BlackVue they will be able to assist, but it stated, it shouldn’t be that hard.

BlackVue
BlackVue Australia T.BlackVue

Hi Ricky, Thanks for reaching out. As you are aware Apple have recently updated their iOS which may be playing a factor here. There are 3 things we need to do to ensure the phone and camera are "on the same page".
1. Ensure your iPhone is running the most up to date iOS 12.0.1
2. Ensure the BlackVue app is up to date v2.82
3. Once both of these are up to date please reset the network settings on your iPhone: Settings >- General >- Reset >- Reset Network Settings.
If the above does not resolve your issue, it is likely the password has been change from the "blackvue" default to your own password. The can also be reset by following the instructions on the link below.
https://helpcenter.blackvue.com/hc/en-us/articles/222403147-How-to-change-reset-the-dashcam-s-Wi-Fi-SSID-password-
If you need additional assistance, our full time support team support team is available to anyone who gets in touch. We want to make sure your BlackVue is used to its full potential.
Best Regards,
James


CLEGGY

CLEGGYasked

Dual Camera DR650GW-2CH

My blackvue keeps on asking to check my SD card why?

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Cleggy,
This notification means that there is an issue with the SD card.
Generally the SD card will need to be formatted to resolve the issue, BlackVue recommend to do this ever couple of weeks or so for best performance.
If the SD card is more than 12 months old, it may have reached the end of its serviceable life and need to be replaced. As with all SD cards they have a finite number of write cycles, BlackVue dash cams run through these quite quickly compared with other technology due to running times and high quality video recordings so it is important to use the correct type of card in your camera. If you continue to hear the "check SD card" message after formatting the SD card, the card may need to be replaced. All BlackVue retailers can facilitate in supplying the correct type of SD card.
Please find the instructions on how to format the SD card below:
https://helpcenter.blackvue.com/hc/en-us/articles/222463028-How-to-format-the-micro-SD-card-
Feel free to get in touch if you have any other questions.
Best Regards,
James
Auto BlackBox
08 6267 5167


Rexen

Rexenasked

Single Camera DR650S-1CH

I I just got my 650s swap, the old stopped working.
I connect the camera's wifi and it is connected to iPhone X, but Blackvue APP v 2.79. comes with a popup. Not connected to blackVue Wi-Fi Please connect BlackVue Wi-FI and try again. NO / YES.
press NO and nothing happens, press yes and i will be sent in blackvue iphone settings where i can change siri and mobile data settings.
During WI-FI, iPhone is still connected to the camera. Help.

2 answers
Beachman
Beachman

Apparently there’s different software for different countries so take it back to where you bought it from. Also, only special micro SD cards work properly. Best to take it to the dealer and let them sort it as you’ll spend hours getting nowhere. Cheers.

BlackVue
BlackVue Australia T.BlackVue

Hi Rexen, this is a compatibility issue with the new iOS released a few days ago. BlackVue are currently working to resolve the issue and will release an app update soon. In the mean time, the android app has had no issues reported and the PC player is also working correctly. Please feel free to get in touch if you have any other questions.
James
Auto BlackBox
08 6267 5167


Raymond

Raymondasked

Single Camera DR650S-1CH

My car has the BlackVue DR650S 1CH fitted with Magic power Pro, recently there is an issue that after it worked for the day and parked overnight, it wont work after starting the car next day, there is no GPS nor Wifi lights on which means no power through, I have to unplug the wire connection and plug on again to reboot the Cam, then it works for the day and parking at night, but again the cam doesn't turn on itself when starting the car next day. I understand the magic pro may have stopped the power because of low battery level but shouldn't it will reinstate the power once I key start the car the next day? Please advise if there is a reason for the issue and what can I do to get it right. Thanks a lot! Raymond

3 answers
Vincent23
Vincent23

Hi Raymond,
I would check how old the car battery is and all the wiring to the car and the camera. One other thing would be to check the timing of the how long you want the camera on parking mode on. It may vary from car to car, if you have done all of that I would contact support from Blackvue Australia for advice

Beachman
Beachman

I wish I could help but my BlackVue has failed and I returned it to where I bought it.

Raymond
Raymond

My car Porsche Macan S is less than 8 months old, the Power Magic Pro setting is 24 hours and 12.5 volts, I am pretty sure that the wiring is correct as such issues only happened previously. Now I have to manually activate the cam by unplug and plug on the cam after key starting my car, then it works for the day and overnight parking, just it wont work the next day after key starting. Raymond


Terry C

Terry Casked

Single Camera DR650S-1CH

I recently installed a blackvue DR650S-1CH together with the Power Magic Pro. All seems well but I heard a rumour that if involved in an accident this camera does not protect the relevant file from being recorded over. Can anybody confirm or deny this. If true, is switching off the camera the only way of retaining the image?

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Terry, I can confirm that the DR650S-1CH does not have 'Event Locking' so all files will be overwritten when the SD card is full. We have asked the manufacturer to include this feature in future firmware updates, we hope they add this handy feature :)
Thanks,
Tom.
Auto BlackBox Pty Ltd.


Sudeep Gill

Sudeep Gillasked

DR650GW / DR650S

Hello sir I have recently purchased Blackvue 750S-1CH for my truck. The guys also sold me some hard wiring gear to go with it claiming it would not work in truck without is as it is 24 volts. My understanding is that it should and I need the gear only if I need to keep recording on battery power when ignition is on. Anyways the camera does not record with or without the hard wiring kit in truck or in car. The firmware is up to date, The recording and GPS LEDs come on when the camera is started and the sd card is the one that came with the camera. The SD card is correctly formatted in FAT32 using the Blackvue app for windows(latest download). The camera says recording normal when switched on but still no recording files. I have checked using App for Mobile as well as Windows app. The card stays blank. Please advise

1 answer
Penrith DS
Penrith DS

Have you taken off the lens cover?


Tika R

Tika Rasked

Dual Camera DR650S-2CH

DR756S-2 CH, I recently installed this dashcam but having multiple issues
1. recorded images are not in right order- opposite order why?
2. I tried to connect with Icloud it says unable to retrieve file from the list?

Thanks

1 answer
BlackVue
BlackVue Australia T.BlackVue

Hi Tika, are you sure you didn't alter the firmware to display the files in reverse order? If not, please try reinstalling to the latest firmware.
You will need to format the SD card and download the new firmware from https://www.blackvue.com.au/support/downloads/
Thank you,
Auto BlackBox Pty Ltd.


Robin Lim

Robin Limasked

DR650GW / DR650S

I have a DR590 2CH with Cellink Neo, bought half year ago. Recently I purchase a new GPS receiver online.

After installing it, you can see the Blue LED light turn on then off while at stationary. When it is on the road, the blue LED light up but keep restarting my dashcam. message: Error 01, GPS restarting. ( I notice that the dashcam start to reboot up again)

Pls advise

Rdgs/Robin Lim - Singapore (email: [email removed])

2 answers
BlackVue
BlackVue Australia T.BlackVue

Hi Robin, It sounds like the GPS is losing connectivity intermittently. Can I suggest performing a firmware upgrade and seeing is this fixes the issue, failing that we may have to inspect the camera and GPS module. Can you please confirm where you purchased this model camera - the DR590-2CH is not an Australian version.
Thank you.
Auto BlackBox Pty Ltd.

Robin Lim
Robin Lim

Thank you for your quick response.

The DR 590 2CH was purchased in Singapore without the GPS receiver. It was only recently I decide to buy online.

GPS reciever s/no: SGMKNH0001761. (purchase online was sent directly from Korea to Singapore)
and Dashcam - DR590K1GBE00176.

1. my current firmware is the latest V1005.
2. as base on your advise, how do I re install the V1005 again.

Just for your info, the last time I upgrade the firmware (before having the GPS receiver), I did the following

1. on my Mac book Pro, I download the V1005
2. format my SD card using the DR590
3. insert the SD card to Macbook pro and drag the blackvue folder (consist of subfolder: config, system and record)
4. insert the SD card to DR590 and restart the DR590. After firmware upgrade. (realised that the subfolder (item 3) left only config and record) - is that correct?

Rdgs/Robin Lim


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