??!
1 photo
BlackWolf

BlackWolf

3.0 from 4 reviews

Reviews

3.0

4 reviews
5
(0)
4
(2)
3
(0)
2
(2)
1
(0)
    Previous
    Next

    Great products, appalling customer service and warranty

    published

    I loved my blackwolf backpack. The small zip went after about 6 months and I continued to use it for another 2 years until I found out about the lifetime warranty. I was denied a replacement due to 'wear and tear'.

    I emailed the company with a very detailed description of the life of my backpack and how much I enjoyed it, to the extent of being quite a fanboy, recommending the brand to friends.

    The product managers response was a thanks but sorry.

    I was in the process of buying the same backpack when I found out about the warranty, although after my interaction with the company I will avoid the brand at all costs.

    troy

    troybonny hills

    • 2 reviews
    • 2 likes

    Update to f ing thing hate it.

    published

    I must give credit where it is due. 2008 we bought our turbo light plus when I discharged from the Army and although it didn't get used a lot I wasn't sure how the life time warranty claim would stand when we took ours back to kangaroo tent city with receipt of purchase with a list of issues. Well today we went back to kangaroo tent city to pick up the new tent, It is the new version as well so very happy. Just hoping the old issues are fixed but the new awning and window changes should be a lot better.
    Well done to kangaroo tent city and black wolf.

    Neil

    NeilBrisbane

    • 4 reviews
    • 1 like

    Great Cabin Tent

    published
    Camping Shops

    Find out how BlackWolf compares to other Camping Shops

    Know better, choose better.

    Compare all

    Beware: Lifetime Warranty is a Marketing Myth

    published

    Questions & Answers

    Sorry, there are no questions yet.

    Get an answer from our members

    ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.