Great cooktop, and excellent customer service
We love this cooktop! Very good quality and value for money. As a side note, we have purchased many appliances through Blanco, and the customer service has been excellent! The team are quick to respond to your queries.
Why you should buy Blanco and not a no-name brand
When things go wrong, you really find out what sort of customer service and after sales people your company has. We had an accident with our nearly out of warranty gas cook top. A dramatic over boil caused the electronic ignition to short out. After contacting Blanco I was assured that they would fix the unit. Sadly, parts were very hard to get - one of the problems of being on the other side of the world from your manufacturer, coupled with the 'just in time' spare parts philosophy adopted throughout the manufacturing world. So your technician...s do not have access to instantly available spare parts. We're in an isolated little country town and our repairman was wonderful, moving heaven and earth to try to fix our unit. After a time, I thought I'd talk to the customer service people again to see what could be done to help get our parts. It seemed that they felt we had already waited too long and replaced the unit. So, with my faith in appliance manufacturers restored and being suitably delighted with Blanco and their willingness to go a little further than many other companies, just consider that before you buy a cheap, new to the market, brand. It takes years to build up a good reputation and very little to lose it. Blanco are the best company I have dealt with over a warranty issue. I could not be happier. Just to conclude - yes this is a wonderful gas cook top.It's efficient, beautifully styled, solidly constructed and easy to keep clean. It is a 100% improvement over our poor old electric cook top. And coming as it does with both burners for LPG and natural gas, it is versatile in both the suburbs and little country towns.
Use this item everyday
Cooker works really well. The wok burner heats up ok. The burners are spaced reasonably allowing use of all burners at the same time. Small to medium sized pots fit best or one larger and one smaller side by side is best. The stainless steel stains and scratches easily. Some stains from overflow do not come out.
I booked service for my blanco cooktop , Service done by Charlie , came on perfect time slots which given by them also called me 30 mins befor to conform that he is coming, 100% cummited to his job, great experience of customer service. very happy with his service great job . ( job 597774 )
All the graphics adjacent to the knobs has all worn out so now I repeatiatly turn on the wrong flame. When my wife called blanco about this issue they said it was because of the cleaning product which is not true. I will never buy another blanco product for the rest of my life.
I have the model with the flame-fail control. I love this cooktop, my first ever gas one! It looks great, the hobs are well spread apart and it's easy to clean. The flame fail control is really important with kids. One drawback is it says its a 90cm cooktop but actually the bottom part that fits in the hole measures only 86cm - a big difference if you're needing to fill a specific size hole. Apart from that this is a great cooktop and I am pleased with the brand - never owned a blanco appliance before, and I will consider them if & when we need to update our other electrical items.
Look, reliable, flame fail option
Measurement not 90cm - 86cm which is big difference when filling a pre-existing stovetop hole.
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