Poor after sales service
We had almost our entire house fitted out with plantation shutters from Blind Inspiration. However six of the shutters have become loose and need replacing. However despite emails and phone calls since January 2020 I have had no response.
Very professional, patient, knowledgeable and easy to communicate with. From the first visit to the final install everything was stress free. Amazing customer service and products. Highly recommend Blind Inspiration.
A great product from a great company.
Ecstatic with the advice, product and service from the team at Blind Inspiration. The process was very easy and they gave me the confidence each step of the journey. Two thumbs up!
Fantastic team & amazing curtains ... they look so delicate & add so much softness to our rooms
Would highly recommend the blind inspiration team the installers paid so much attention to detail
Excellent company and blinds
Blind inspiration was the only the company who was able provide a blind that looks amazing and functions so well .The team were professional and went out their way to give us great service and value for money .I throughly recommended Blind Inspiration for your blinds -Jill Lane Cove
Good products, very reasonable prices
The blinds were good quality and were very reasonably priced. I have recommended them to many friends and all were happy with the prices and blinds. There is a woman in the office who I find quite officious (bordering on rude) however the rep, Amanda was very nice. I have called a few times over the past 12 or so months and no one has called me back.
Very poor after sale service
Reported defective products via email and phone call ask for replacement. We have sent few photograph to approve the obvious faulty but they insist us to bring the big blinds to the showroom for inspection for further investigation . We have to give up... Very disappointing the after sale service.
- Verified customer
Couldn't be happier
We had plantation blinds installed at our home at the end of last year and we were extremely happy with the results. They were installed very professionally and although we had a number of weeks to wait before they could be installed they were well worth the wait.
- Verified customer
AVOID! Rude staff, demand full payment before installation
Our dealings with Blind Inspiration were very poor.
We selected them due to a recommendation from a Real Estate Agency (who have since withdrawn them as a 'recommended provider'), their promise of installing the blinds within 2 weeks (it took almost 4 weeks, after significant chasing) and because they offered a competitive price. In reflection, I would happily pay more to avoid dealing with [name removed] (General Manager), [name removed] (Owner) and [name removed] (Customer Service).
We agreed to Blind Inspiration's Terms & Conditions, th...at requested a 50% deposit upfront - we paid immediately. However 2 days before the blinds were due to be installed, they rudely demanded full payment immediately, or they wouldn't install the blinds. As our property was on the market, the delays and threats were impacting the appearance during open-for-inspections. After rudely threatening my wife, I spoke with [name removed], then escalated to [name removed], and even [name removed] (the Owner). All of them were equally rude to me, demanding the payment despite this not being the agreement in their own Terms & Conditions. Their invoice clearly states: "Order can not proceed until deposit and acceptance received", and "Balance due on installation". They continued to insist on full payment, until I provided [name removed] with the following "Preventing Unfair Terms in Window and Floor Covering Agreements" document, from the Australia Consumer Law. [ http://consumerlaw-staging.tspace.gov.au/files/2015/09/window_floor_guide.pdf ] This document (pages 7-8) shows that their 50% deposit is inappropriate, and should be no more than 10%. It also clearly states that "The normal right of consumers is to pay the full price only on installation, and if the product and workmanship are satisfactory." [name removed] finally conceded, and arranged for the blind installation, on the condition that we made the payment on-the-spot once they were installed. However the installer believed he had installed the wrong blind and missed some parts, and advised he would return to correct this. (The installer was nice.) This lead to another abusive call from [name removed] to my wife, demanding immediate payment within 1 hour, "or else I will send back the installer to remove the blinds". We refused until the correction was made.
Terrible Customer Service
I do not recommend this company. Not professional at all. I booked a quote which they cancelled on the appointment day. Re-booked and this time they just didn't show (waited for 45min) - Jeniffer the Sales person not even answer her mobile - please read the reviews and get your shutters elsewhere.
I had the lovely Yvonne as my rep and she was very helpful and gave me the right advice. I had a few more companies come in to give me a quote and they were too pushy, told me what to go with and what I wanted was "not possible" or "won't look good". Contacting the office and booking in my shutters was so easy and they had someone out quickly to do the final measurements.
Very happy, highly recommend
I never write reviews but I am so overwhelmed by the exceptional service, price and quality of product I have received from Blind Inspiration that I just have to give them a 'high five'. I booked 5 quotes when I was shopping around for shutters and blinds. (Might seem like a lot, but it was a sizeable job) One company did not show and I never heard from them. Of the other 4 every salesperson except Yvonne from Blind Inspiration showed little interest in providing me with thorough information on products. They seemed to just want to quickly mea...sure and rush out the door. Yvonne helped me decide on exactly which products best suited my needs and style the of my house, in fact even changed my mind about putting shutters on one of my sets of doors as she didn't feel that it was the best option, and when she showed me why it made sense. The other 3 salespeople did not show me how they would be fitted and therefore not point out that perhaps for that area shutters would not be the ideal choice. Basically I would not have been able to open one of my kitchen cupboards, and Yvonne was the only one that picked up on it. She let me take as much time as I needed to choose the fabric for my blinds (quite a lot to choose from too, unlike the other companies with very limited choice). She showed a genuine interest in helping me style my home with the right window coverings that I will be happy with in the years to come. Such a pleasure to deal with someone with such a positive energy who really seems to love their job. I ended up getting a combination of shutters and blinds which were installed last week and I'm so chuffed I can't stop looking at them! Oh and top of everything else - they were also the cheapest quote I got! HIGHLY RECOMMEND.
Non existant after sales service
A mini cyclone broke the ends on my external blinds. Despite trying for over 9 months for new blind ends with repeated promises, nothing was done. I was charged $65 for 10 ends which cost $2 each at a blind shop as I eventually discovered as I had to source parts myself. I had sent parts to the company and spoken to the manager but she lost the parts. No apologies were ever received. I hope no one else has to have any after sales service. The original workmanship on the ends was extremely shoddy and makeshift, with original parts being cut down.
We have used Blind Inspiration for the 3rd time.
We had Blinds & Shutters installed by Blind Inspiration several years ago & have been so happy with the product quality that we have just had them installed at our new home.The team are all very professional & nothing is too much trouble.I have also recommended Blind Inspiration to several of my friends.
Great from wow to go
Just had plantation shutters and motorised roller blinds installed. Very happy customer had read the bad reviews but just not the case for me. From sales to installation and lead time all went to schedule. I would recommend Blind Inspiration for its expertise and knowledge of the products it sells.
From start to finish our experience has been exceptional. We met the lady in the showroom who showed us many options for our shutters. We were then met by Amanda the owner who went well and truly out of her way to explain every detail. Peter had already been out to our home to measure and also advise on the best shutter to install and recommended we meet the ladies in the office to go over colour and finish etc. we had a couple of follow up calls keeping us upto date with delivery. Goods were delivered exactly when they said, and Peter came tha...t Saturday to install. We have to say Peter is extremely professional and worked non stop until every window was complete. We are so happy with the service and product. We would not hesitate in recommending blind inspiration to anyone thinking of installing shutters. Once again a five star experience for us. Thank you Amanda and Peter and the ladies in the office.
We have had blinds and shutters installed by Blind Inspiration!! our whole experience with blind inspiration has been a pleasure. from start to finish.
the sales lady, blinds installer and head office very professional and polite at all times. We have recommend
them to friends and family.
Thank you again.
Questions & Answers
Hi. Is this the company in Lane Cove West? I read all the bad reviews just before the consultant arrived, too late to cancel. However I understand there is another similar name company further out west or in the Hills district, and that they might be the ones with the bad reviews. If someone could tell me please where this Blind Inspiration company is located I'd be most grateful. Thank you.
I'd take some of the bad reviews with a grain of salt, though - a number of them are written by reviewers who only have one review to their name, they're short with no detail and they have similar language and complaints ("I wish I had read the reviews"). Those are often hallmark features of fake reviews. Having said that, some of the positive reviews are similar.
There are a couple of bad reviews from reviewers who have multiple reviews so I would put more stock in those.
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