Good service from sales rep and installer, but shocking service from "head office"
We installed shutters from Blind Inspiration. The quality of the shutters themselves are superior to the ones at the blind companies advertising on TV. Plastic type ones that look like timber. Their prices are about 2/3 of the blind companies advertising all the time on TV/print media. We were very happy with our relationship with the sales person and the installers. We did have one blind sagging a bit, after a few weeks they did come back and fix it. However, the big problem we had was with "head office" who never returned our phone calls, kep...t delaying the install and never told us before hand. This is what lets them down. We were happy with the shutters and the quality of the install and the price makes it worthwhile if you're happy to put up with sh*t customer service. Don't pay the final installment until the shutters have been put in.
Questions & Answers
Hi. Is this the company in Lane Cove West? I read all the bad reviews just before the consultant arrived, too late to cancel. However I understand there is another similar name company further out west or in the Hills district, and that they might be the ones with the bad reviews. If someone could tell me please where this Blind Inspiration company is located I'd be most grateful. Thank you.
Yes I think it is, if the consultant is Amanda.
I'd take some of the bad reviews with a grain of salt, though - a number of them are written by reviewers who only have one review to their name, they're short with no detail and they have similar language and complaints ("I wish I had read the reviews"). Those are often hallmark features of fake reviews. Having said that, some of the positive reviews are similar.
There are a couple of bad reviews from reviewers who have multiple reviews so I would put more stock in those.
Interesting observation. Thanks for responding..
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