Reviewer Photos & Videos
Jason's video saved the day (actually the night)
The chain had come off the bedroom blind (put up by previous owner). The blind is essential because a security light is right outside the bedroom window. I had no idea how to fix it but "Aha! Do what all the young people do": find a You Tube video. And there was Jason, calm and also clumsy, dropping the bits like me. Even though my mechanism was slightly different from the one he was showing, I managed to disassemble it and put the chain on. After quite a lot of frustrating effort and a moment when I gave up and decided to go to Bunnings and find a nice person to help, I had another go & even with my old arthritic fingers, got it back together. Yaay!! Thanks and hope you are safe over there in Vic. Regards, Ann
Woeful Service/Lack of Care/Faulty blind
Blockout Blinds is a slick online selling machine but in my case the service was woeful.
They are quick to demand their money; 50% the day I signed up but after that nothing but delays, excuses and faults. Even though one of the blinds didn't even fit, I had to follow up on a number of occasions to get them back out. After all that the cut down blind still didn't fit perfectly. Major fail!
Amazing best sleep of my life since install!
Service was amazing, easy to choose colours and blind types, the booking of the install date was tailored to make my life easier, the installer was incredible, efficient and professional, and the end product looks amazing and has done an incredible job of blocking out all the light in my bedroom!
Worst company ever..
Paid deposit of over$3000on July 2019.told Australia made.
Block out. Important because I'm a shift worker.
I was told yes to all by Paul the rep.
Drama begins.... I call for install august. They can't find order. I call every day for a week. Accused me of not paying full deposit. [name removed] had forgotten to adjust price due to price match so order not placed. Blah blah more drama .
Dec installed .so much for 4week turn around from Melbourne on no wait they are made in China!!
More than half broken have ...
Veery poor service
We called in for a measure and quote and we paid the deposit on the day as the consultant promised an 8 week delivery time. We came to know that my partner lost her job due to COVID the next day and contacted the company within 48 hours of placing the order, to cancel only to be told that the order cannot be canceled. We made certain amendments to the order and had to proceed with this, as they could not offer a refund of our 50%. We received a message today (6 and half weeks later) informing us that our blinds will be ready beginning of July, ...which is almost 11 weeks from our order date. I enquired to ask about the timelines that they could not adhere by, they said due to COVID issues, there are delays, and that their timelines of 8 weeks post the official measure which happened about a weekend a had after we paid the deposit. This statement was false as the contract stated otherwise. Couple of questions for Blockout blinds, how come losing a job during COVID crisis and making an attempt to get in touch within 48 hours of paying the advance, could not qualify us for a refund if the orders and the timelines will only start once the official measure is completed, which happened a week later? If you could delay the orders due to the COVID crisis and if that's a warranted delay, how come my requests for refund due to the same issues could not be considered. Hope the considerations during crisis go either way. Never ever dealing with this company again
Poor quality material, useless warranty support, Poor communication between warehouse and reception
poor quality material, keeps splitting when opening and closing. multiple blinds replaced multiple times under warranty, last replacement was supposed to be a repair, they changed it to replacement waited over 4 months for technician to arrive on wrong date with wrong blinds (his order form correct but didn't match actual blinds made), 2 months later was told 1 more month due to out of stock definitely by end of May, now today been told will have to wait until July as still out of stock and Haven't received their order suggesting we use a diffe...rent material (however we have same blinds across 2 floors multiple windows all matching so would have 2 windows with different colour to the rest). Multiple warranty replacements over more then a 4 year period, with warranty replacements being replaced under warranty and technicians telling us they had used poor quality material but had changed supplier so replacements wont split, but then they split again
Have been waiting since February this year , so-called six-week installation. The first communication was in May a text to say the final payment was due within five days or storage and handling would be charged.I consider this to be rude considering have not heard from your company, and still not have what I've paid for, maybe you should reconsider your very false advertising. An apology wouldn't go astray either.
Do we have to pay even more than $10,000 to get you to complete the job?
One star is too generous!! After two poor reviews, over $10,000 paid and waiting a year and a half, we still don't have what you promised. Cracked and damaged shutters poorly installed. A promise to have everything completed in January (that's over a year from commencement) and still no call. No response to an email or calls/texts.
Do you expect more than we already paid, which was overpriced as is? Are you waiting for us to take it further or just move on? Your warranty is not legitimate and I highly doubt the majority of your happy reviews a...
Friendly staff, Terrible quality product, poor communication
multiple roller complete block out blinds installed, Multiple blinds split within first 12 months, all replaced however took around 6 months to be replaced, the replacements also split and lengthy delays to get replaced with no call backs when promised. Performed renovation and extended house, got block out blinds back for additional windows as wanted new blinds to match old, new blinds split, had to replace multiple of new blinds and old months within 12 months, was advised by technician due to poor quality material but had changed material su...pplier, when replacements replaced installer noticed creasing along bottoms of other blinds and advised due to poor quality manufacturer and bottom would need to be re stitched. took 2 of the blinds, when these 2 replacements delivered a further 6 months despite correct colour listed on paperwork were the incorrect colour, advised would be replaced within 2 to 3 weeks, 2 weeks later called for update was advised made but waiting on them to arrive to inspected, 24 hrs later received call advising hadn't been made as run out of material and would take a further 2 months Now hoping to have installed by end of month
Verishade blinds- 7 months and waiting
Do not use this company for verishade blind installations. Ordered October 2019 and now at 24th April 2020 and still not completed. Installer uneducated on how to install as they subcontracted out. Stay clear. Customer service non existent !!
9 appointments and 6 months later the job STILL NOT DONE
This is been the most terrible experience I have ever had to endure. There is absolutely zero correspondence from the office/management/online enquiry function. I have always had to call and chase up my order. Installation issues have been due to the technician forgetting tools, collecting wrong parts, wrong measurements put through for order and the list goes on. Several negative reviews have been left and responded to with a “business manager” number to contact which is totally FAKE. I have attempted to call many times to only go straight to ...voicemail. I just want a partial refund and to be done with this company. I don’t even need my blinds to be completed anymore. I get so angry thinking about how I have to keep chasing this company up. I don’t wish this type of experience upon anyone. Oh by the way, all this trouble is for my order of ONE small window, not even a whole house of blinds.
We were very impressed the the blinds we ordered, and being put in today 8/4/2020.
Nick, was very professional in his work, no mess. Nick and his offside showed me how to operate them after installed. We would like to thank him for his excellent work. You need people like Nick in your company.
Mario & Jocelyn Vadala
POOR CUSTOMER SERVICE
Overcharged for products. Some of our outdoor blinds were measured too narrow. After so many phone calls and emailing the boss, blinds not remade and poor customer service I lodged an application with VCAT. Had requested a refund and day before hearing we finally received one. Left to pay legal fees 9 months after money paid for blinds.
Excellent salesmanship but poor delivery
I have been very unimpressed with this company. I ordered 9 blinds. One was cut way too small and had to be replaced and one was not only cut too big but the wrong type of blind was delivered. Despite many calls I am still waiting for the final blind to be installed correctly.
- Verified customer
Good product. Disappointing after sales service
Had high hopes as pre sales service was great. However it went downhill from there. Was meant to have blinds installed by 24/01/2020. After numerous phone calls and emails - from me - I finally got a response and was able to book installation for 04/02/2020. Installer was good. On time, friendly and helpful but couldn’t fully install blinds as a part hadn’t been delivered. I followed up via phone calls and emails - again by me not Blockout Blinds - to get someone to rectify the problem. Again after finally getting someone to respond I was told ...it would be done within 2 weeks. Over 4 weeks later and I’m still waiting and no advice from Blockout Blinds. Happy to take money but extremely poor after sales customer service. Once they have your money they’re not really interested anymore.
After sales no service
I have my whole house fitted with Blockout Blinds. Unfortunately two Roman blinds were not working using the manual chain. Simple gear fix.
Called the company on Friday January 10th to be told I have to log the issue via email and the after sales team will contact me.... not in a timely manner and at a convenient time nearly a week later. To cut a long story short I was listed as high priority so how lucky am I.
Eight weeks and still no blinds !!! I have contacted the company with promises I will be kept informed but still waiting
NO CUSTOMER SERVICE
Questions & Answers
Hi this is Lilly. Wondering why my comments are being rejected! I am a legitimate client in Bendgio who has had plantation shutters installed in Dec. Half broken. Interesting no comment back from them
Blockout Blinds P.Blockout Blinds
We do not have the ability to reject comments - this must be from Product Review itself.
In order to discuss your account and any concerns can you please email firstname.lastname@example.org or call 9720 0011 and we will be able to look into your account and assist with any concerns.
Kaitlyn Farrance - Blockout Blinds
I have emailed tell the boss and Peter numerous times since Dec last year paid my deposit in July!!! No response. Going to vcat.
Blockout Blinds P.Blockout Blinds
Can you please provide the name on the quotation or the quotation number so that I can look into this for you? I cannot find any emails with the reference 'Lilly'.
You can either provide this in a response here, resend your email to email@example.com or direct message us on Product Review.
Kaitlyn Farrance - Blockout Blinds
Where are your plantation shutters made. I have asked this 3x now
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