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Blockout Blinds
4.3 from 1,438 reviews · View Statistics

Reviews

  • Product Quality
    3.8 (133)
  • Return Claim MadeYes (17) · No (231)
  • Warranty Claim MadeYes (20) · No (232)
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Helen06

Helen06Geelong

  • 5 reviews
  • 5 likes

Do not use this company!!

published
Linda Belot

Linda BelotGoulburn Valley, VIC

  • 2 reviews
  • 7 likes

Worst customer ever.

published

Worst customer ever
Book a time for a consultation
They don’t turn up
Not even a courtesy call
Not hard to ring and let me know
Waited home all afternoon

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Patrick W.

Patrick W.Victoria

Poorly named product and poor customer service and staff training.

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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Go Somewhere Else

published

The blinds did not fit.
Poor after sales service.
The customer service administrator is rude and clearly lacks product knowledge. She needs to be retrained.
This is the worst company to try and do business with.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Noelene Lancaster

Noelene LancasterSouthwest, VIC

  • 2 reviews

Amazing service from Start to Finish!

published

Have just had my outdoor Zip track blinds installed and couldn’t be happier. From the beginning with Sue at Waurn Ponds shopping centre to Renee for measure and quote, to Brett for installation it was perfect. We were kept informed all the way along a very professional customer service. Would highly recommend.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
anndee

anndeeCentral Highlands and Goldfields, VIC

  • 4 reviews
  • 5 likes

Don’t bother!

published

I booked a quote with this mob and was mucked around on two different days before they finally came and did the quote, then I waited and waited and waited for them to send me the quote via email. I rang the head office who on three different occasions promised the quote would be in my inbox by the close of business and three different occasions they failed to send it. In the end I cancelled it altogether and went with a local bloke here in Bendigo and got quick and highly recommended service - I should have gone locally right from the beginning

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Ann

AnnPerth, WA

Jason's video saved the day (actually the night)

published

The chain had come off the bedroom blind (put up by previous owner). The blind is essential because a security light is right outside the bedroom window. I had no idea how to fix it but "Aha! Do what all the young people do": find a You Tube video. And there was Jason, calm and also clumsy, dropping the bits like me. Even though my mechanism was slightly different from the one he was showing, I managed to disassemble it and put the chain on. After quite a lot of frustrating effort and a moment when I gave up and decided to go to Bunnings and find a nice person to help, I had another go & even with my old arthritic fingers, got it back together. Yaay!! Thanks and hope you are safe over there in Vic. Regards, Ann

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Jason

JasonVictoria

  • 3 reviews

Thank you Paul and Heine

published

Nothing but praise for Paul our salesman and Heine our installer. Nothing was a problem for them. So glad we took Paul’s advise in selecting styles. Everything was to our satisfaction.

Thanks heaps Gents.

Jason

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Colin S.

Colin S.Greater Melbourne (Inner), VIC

Woeful Service/Lack of Care/Faulty blind

published

Blockout Blinds is a slick online selling machine but in my case the service was woeful.
They are quick to demand their money; 50% the day I signed up but after that nothing but delays, excuses and faults. Even though one of the blinds didn't even fit, I had to follow up on a number of occasions to get them back out. After all that the cut down blind still didn't fit perfectly. Major fail!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Amazing best sleep of my life since install!

published

Service was amazing, easy to choose colours and blind types, the booking of the install date was tailored to make my life easier, the installer was incredible, efficient and professional, and the end product looks amazing and has done an incredible job of blocking out all the light in my bedroom!

Product Quality
Incentivised ReviewNo
1 comment
Blockout Blinds
Blockout Blinds P.Blockout Blinds
Mark

MarkGreater Melbourne (Inner), VIC

Guarantee on Cafe Blinds

published

Guarantee on Cafe Blinds that I had installed , Does not cover any possible wind damage.
I thought Cafe blinds were suppose to be used to stop wind . MMM
Stitching failed , Should I replace it at my cost ?

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
Lilly

LillyGreater Melbourne (Inner), VIC

  • 2 reviews
  • 15 likes

Worst company ever..

published
Incentivised ReviewNo
Warranty Claim MadeYes
6 comments
Blockout Blinds
Blockout Blinds P.Blockout Blinds
Lilly
Lilly
Blockout Blinds
Blockout Blinds P.Blockout Blinds
Beulah F.

Beulah F.Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

Do not deal with this company even if your life depends on it

published

Less than zero is my rating for this company. They demanded complete payment before installation which we were unwilling to do. We logged a case with our bank and were able to get our deposit back

Incentivised ReviewNo
1 comment
Blockout Blinds
Blockout Blinds P.Blockout Blinds
Stephen

StephenGreater Melbourne (Metropolitan), VIC

Veery poor service

published
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
David B.

David B.Greater Melbourne (Inner), VIC

Poor quality material, useless warranty support, Poor communication between warehouse and reception

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
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unhappy customer

unhappy customerGreater Melbourne (Outer), VIC

poor service

published

Have been waiting since February this year , so-called six-week installation. The first communication was in May a text to say the final payment was due within five days or storage and handling would be charged.I consider this to be rude considering have not heard from your company, and still not have what I've paid for, maybe you should reconsider your very false advertising. An apology wouldn't go astray either.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo

Do we have to pay even more than $10,000 to get you to complete the job?

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
1 comment
Blockout Blinds
Blockout Blinds P.Blockout Blinds
Bradakil B.

Bradakil B.

  • 4 reviews
  • 4 likes

Don't waste your time

published

Booked a free quote. The guy from Blockout Blinds came and measured the windows and showed samples. Then didn't bother to email me the quote. A complete waste of a day. Don't waste your time with this company.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Friendly staff, Terrible quality product, poor communication

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
Ava

AvaSouthwest, VIC

  • 2 reviews
  • 2 likes

Verishade blinds- 7 months and waiting

published

Do not use this company for verishade blind installations. Ordered October 2019 and now at 24th April 2020 and still not completed. Installer uneducated on how to install as they subcontracted out. Stay clear. Customer service non existent !!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Page 1 of 72

Questions & Answers

Lilly

Lillyasked

Hi this is Lilly. Wondering why my comments are being rejected! I am a legitimate client in Bendgio who has had plantation shutters installed in Dec. Half broken. Interesting no comment back from them

3 answers
Blockout Blinds
Blockout Blinds P.Blockout Blinds

Hi Lilly,

We do not have the ability to reject comments - this must be from Product Review itself.

In order to discuss your account and any concerns can you please email telltheboss@blockoutblinds.com.au or call 9720 0011 and we will be able to look into your account and assist with any concerns.

Thank you,
Kaitlyn Farrance - Blockout Blinds

Lilly
Lilly

I have emailed tell the boss and Peter numerous times since Dec last year paid my deposit in July!!! No response. Going to vcat.

Blockout Blinds
Blockout Blinds P.Blockout Blinds

Hi Lilly,

Can you please provide the name on the quotation or the quotation number so that I can look into this for you? I cannot find any emails with the reference 'Lilly'.

You can either provide this in a response here, resend your email to telltheboss@blockoutblinds.com.au or direct message us on Product Review.

Thank you
Kaitlyn Farrance - Blockout Blinds

Lilly

Lillyasked

Where are your plantation shutters made. I have asked this 3x now

7 answers
Bev C.
Bev C.

I am not sure. Buy I would not buy anything from blockout blinds. I have been. Waiting for ,,8 months for my curtains. Got shutters ok

Lilly
Lilly

They are hopeless aren't they. I'm on a payment plan... Thinking I'll stop payment till I'm satisfied. I ordered last July,, @?!":#

Roxy
Roxy

They are made in China.

Lilly

Lillyasked

Where are your plantation shutters made

No answers

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