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Bloomex

Bloomex

2.2 from 5,083 reviews · View Statistics

Reviews

  • Product Quality
    1.1 (1,044)
  • Return Claim MadeYes (243) · No (906)
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Paul A.

Paul A.

  • 3 reviews
  • 2 likes

Very poor quality flowers and service

published

I was sent flowers for my mothers funeral the flowers were very thinly and half dead and the vase was smashed very disappointed no help from customer service

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Suzie W

Suzie WSydney, NSW

  • 4 reviews
  • 2 likes
  • Verified customer

Beware. False Claims, non existent follow up service

published

Used the company twice. Both times flowers were substandard. The Christmas bunch were not as paid for. The most recent bunch sat in a van for two days, and totally missed the promised delivery date and event.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Ronnie

Ronnie Perth, WA

Please go somewhere else .......

published
Product Quality
Incentivised ReviewNo
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Rose C.

Rose C.Greater Melbourne (Metropolitan), VIC

Should ha ve read the reviews beforehand, will never use Bloomex again

published

I ordered sympathy flowers on a Thursday to be sent on a Friday. The flowers were not sent until the following Wednesday, they arrived wilting and dead, not at all like the image on line. I was left feeling so embarrased and at such a sad time to have these flowers arrive looking so sad only added to the misery., Really??? I am reporting Bloomex to Consumer Affairs, so wish I had read the reviews before purchasing from this company. For Gods sake I was sending sympathy flowers would you not take a little more care??

Incentivised ReviewNo
1 comment
Bloomex
Customer SupportBloomex

Worst experience ever

published

Worst company I have ever seen. Very poor customer service and they don't know when the product going to deliver.

Incentivised ReviewNo
1 comment
Bloomex
Customer SupportBloomex
Amber N.

Amber N.South East Queensland, QLD

DISAPPOINTING

published

Ordered beautiful basket of plants from Christmas option with decoration. A bunch of flowers were delivered.They apologised only after I pointed out delivery was not what I ordered. An email would have been nice before I had to ask why the delivery was wrong and so I was not not upset when recipient sent me picture of flowers (not basket of plants). I was surprised and disappointed as I was not made aware of change so I had the heads up.
Also I had flowers delivered to me for Christmas from a lovely person via Bloomex, the courier was met at the door so no time delay on our part but flowers were in very poor condition. Didn't have the heart to tell the sender.
Disappointing service all round it seems. Will not use Bloomex again.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Bloomex
Customer SupportBloomex
Lloyd family

Lloyd family Perth, WA

Very disappointed

published

Bunch of flowers that could be bought in coles for $20. Flowers not delivered until after 8pm. Not very impressed

Incentivised ReviewNo
1 comment
Bloomex
Customer SupportBloomex

Totally incompetent

published
Product Quality
Incentivised ReviewNo
2 comments
Sonya
Sonya
Bloomex
Customer SupportBloomex

Dead roses melted chocolate

published

6 days to deliver roses.
All dead and fallen of the stem
Have to blame Fastways couriers for this one
DONT BUY From Bloomex

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
2 comments
Bloomex
Customer SupportBloomex
Carol
Carol
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Coral

CoralVictoria

  • 2 reviews

Refund still refused Dead funeral flowers

published

I just received an email wanting details. These were sent with photos on 16 December when full refund of $106.85 was requested. I am back to square one after 12 emails I believe computer generated. So frustrating. This Company WILL NOT refund. Further action is being taken.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Bloomex
Customer SupportBloomex
Disappointed customer

Disappointed customer

  • 2 reviews
  • 1 like

Very disappointed twice

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Bloomex
Customer SupportBloomex
Ev K

Ev KCentral Highlands and Goldfields, VIC

  • Verified customer

Flowers 3 days late called "fresh"?

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Bloomex
Customer SupportBloomex
Lib

Lib South East Queensland, QLD

Would never recommend this mob.

published
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Bloomex
Customer SupportBloomex
Bob

BobSouth East Queensland, QLD

  • 2 reviews

Late delivery

published

Ordered flowers 15/1 . They promised they would be delivered that day by 4:30. Dib not arrive till 9:30 that night and frightened the 80 year old receipient. Never use them again.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
4 comments
Bloomex
Customer SupportBloomex
Bob
Bob

Order Number 1628602

Bloomex
Customer SupportBloomex
Carole H.

Carole H.South East Queensland, QLD

Crap bunch of flowers

published

Ordered 1 dozen pink long stem roses for the birth of my granddaughter-they sent red!!
There were literally 3 stems of greenery! After paying $110 (including delivery) it was the most pathetic display of flowers I have ever seen. I am embarrassed that I sent such a lousy bunch of flowers.
Save your money and go to coles/woolies - much better value than Bloomex.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Bloomex
Customer SupportBloomex
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Carolyn O

Carolyn OSouthwest, VIC

Never again

published

I ordered hamper to be delivered to hospital, hamper was left outside of front door if hospital, it's 8.30 pm my friend still hasn't received hamper.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Bloomex
Customer SupportBloomex
Kristen Wilmitt

Kristen Wilmitt

  • 3 reviews
  • 2 likes

Unreliable delivery - flowers not fresh

published

No tracking on website - call centre unhelpful - flowers not delivered on day as described - flowers were in the couriers truck for more than 30hrs from pickup to delivery - not fresh!

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Bloomex
Customer SupportBloomex
Jennifer

JenniferMelbourne

  • 2 reviews

Doesnt deliver

published

Ordered flowers for special occasion. Not delivered. Wont give money back. Dont buy from this company. This company needs to be reported.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Bloomex
Customer SupportBloomex
Jacqui

Jacqui Greater Melbourne (Inner), VIC

Don’t waste your time to be disappointed

published

Ordered flowers for a co workers farewell.
Despite being a business delivered outside of business hours my employee left empty handed!
When they did arrive the red roses were PINK ?????
The glass vase was so oversized the pink roses almost disappeared
Would have received better quality picking up a bunch of roses from the local supermarket
The card had a small receipt like piece of paper stapled to the inside of an oversized card.
DO NOT waste your money

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
4 comments
Bloomex
Customer SupportBloomex
Jacqui
Jacqui
Bloomex
Customer SupportBloomex

Please provide us some pictures of the product to customersupport@bloomex.ca and we will be happy to resolve this matter.
Regards, Bloomex

TOTAL BOGUS! DONT use this company! Shame on you Bloomex!!!

published
Product Quality
Incentivised ReviewNo
1 comment
Bloomex
Customer SupportBloomex
Page 1 of 165
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Questions & Answers

Kayels

Kayelsasked

Order number 01613374 ordered 15th December for delivery 24th still not delivered promised delivery today ..still hasn’t arrived ! I want a full refund ! I will be contacting nsw fair trade

5 answers
Bloomex
Customer SupportBloomex

Thank you for your request. Your new fresh order is in transit with Aramex by tracking number 4Z0009311468 and it will be delivered soon.

Regards, Bloomex Customer Support

Fiona Flynn
Fiona Flynn

Contact your bank or credit card provider and request a charge back. I did and got a full refund.

Kayels
Kayels

Thanks Fiona !

APea

APeaasked

I really wish I had of read these reviews before ordering. After my order not delivered 2 days after it should have been, I suspect I’m one of the many that will be chasing a refund.

4 answers
Bloomex
Customer SupportBloomex

We really appreciate the fact that you shared opinion. We strive to become better now and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number.
Warm regards, Bloomex Customer Support

Iharpe
Iharpe

Send complaint and they will give you a $20:credit on your next order. What a Joke.

mick2013
mick2013

BLOOMEX is a well crafted scam. They get around the law by actually sometimes delivery flowers and hope no-one will go to the authorities. I will and am determined they never get to rip off Australians again. TAKE NO NOTICE of "positive" reviews, they are written by the 2 people who actually work at Bloomex. Bloomex is a Canadian company ripping off Australians. Why in the hell haven't Canadian authorities clamped down on them ?- there are 1000s of Canadians who have complained.

peter

peterasked

Just leaving you this message if i dont get a refund i will be calling fair trading i think they would be very interested reading all these complaints my name is peter my customer order is 1609883

6 answers
Bloomex
Customer SupportBloomex

Thank you for your request. A full refund has been processed for your order and will appear on your bank statement within 24-48 hours. Once again, we present our apology for any inconvenience.

Regards, Bloomex Customer Support

peter
peter

IF its not back into my account within 24 48 hours i definitely will be going to fair trading

Beebah
Beebah

Did you get your refund back? I am still trying to chase my refund of $250

Get an answer from our members and Bloomex representatives

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