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Bloomex is offering a $25 credit to their customers that take the time to write a review. Reviews can be both positive and negative. Reviews that have been written from August, 2017 may have received this incentive.
Bloomex
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Paul A.
- 3 reviews
- 2 likes
Very poor quality flowers and service
I was sent flowers for my mothers funeral the flowers were very thinly and half dead and the vase was smashed very disappointed no help from customer service
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Suzie WSydney, NSW
- 4 reviews
- 2 likes
- Verified customer
Beware. False Claims, non existent follow up service
Used the company twice. Both times flowers were substandard. The Christmas bunch were not as paid for. The most recent bunch sat in a van for two days, and totally missed the promised delivery date and event.
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Please go somewhere else .......
I ordered flowers as an Anniversary Surprise two days in advance.
The operator said the flowers would be delivered in the morning as l specified due to the person being out the rest of the day.
When they were delivered late afternoon, no one was home. They were left out in the full sun. They had the persons mobile number but no call was made to ask if they should leave them.
My ph calls to the Bloomex were to no avail.
I asked to speak to the supervisor but the only supervisor was the operator (l got no where).
Interesting that when l made...Read more
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Rose C.Greater Melbourne (Metropolitan), VIC
Should ha ve read the reviews beforehand, will never use Bloomex again
I ordered sympathy flowers on a Thursday to be sent on a Friday. The flowers were not sent until the following Wednesday, they arrived wilting and dead, not at all like the image on line. I was left feeling so embarrased and at such a sad time to have these flowers arrive looking so sad only added to the misery., Really??? I am reporting Bloomex to Consumer Affairs, so wish I had read the reviews before purchasing from this company. For Gods sake I was sending sympathy flowers would you not take a little more care??
1 comment
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Worst experience ever
Worst company I have ever seen. Very poor customer service and they don't know when the product going to deliver.
1 comment
Customer SupportBloomex
We really appreciate the fact that you shared opinion. We strive to become better now and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback.... Read more
Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. Warm regards, Bloomex Customer SupportSimilar opinion? Write a review on ProductReview.com.au!
Amber N.South East Queensland, QLD
DISAPPOINTING
Ordered beautiful basket of plants from Christmas option with decoration. A bunch of flowers were delivered.They apologised only after I pointed out delivery was not what I ordered. An email would have been nice before I had to ask why the delivery was wrong and so I was not not upset when recipient sent me picture of flowers (not basket of plants). I was surprised and disappointed as I was not made aware of change so I had the heads up.
Also I had flowers delivered to me for Christmas from a lovely person via Bloomex, the courier was met at the door so no time delay on our part but flowers were in very poor condition. Didn't have the heart to tell the sender.
Disappointing service all round it seems. Will not use Bloomex again.
1 comment
Customer SupportBloomex
Thank you for such detailed feedback. We truly apologize your order did not meet your expectations. We would be happy to investigate your case and offer you a suitable resolution. Please send us scree... Read more
nshot of your complaint to customersupport@bloomex.ca indicating the order number. We look forward to hearing from you soon. Kind regards, Bloomex Customer SupportSimilar opinion? Write a review on ProductReview.com.au!
Lloyd family Perth, WA
Very disappointed
Bunch of flowers that could be bought in coles for $20. Flowers not delivered until after 8pm. Not very impressed
1 comment
Customer SupportBloomex
We really appreciate the fact that you shared opinion. We strive to become better now and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback.... Read more
Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. Warm regards, Bloomex Customer SupportSimilar opinion? Write a review on ProductReview.com.au!
Totally incompetent
Ordered flowers Order #1623060. Paid for supersized bouquet, vase, teddy, chocolates and card. Delivery was to be on 16/01/2021 for my mothers birthday. Rang her on the 17th to check in and asked about flowers, obviously there were none. Totally ruined the whole surprise which devastated both myself and her. Live chat with the company and was assured it was unacceptable and would be contacted by manager ASAP. No contact yet. Also assured flowers were scheduled for delivery the next day. 18th no delivery made or attempted as mother was home on a...Read more
ll days and clear instructions to call were left on delivery instructions. No attempt to deliver ever made. Contacted live chat again and was fobbed off saying I would be contacted by email. Find out today a box was delivered to post office on the 15th with no update on order status made or attempt to contact by delivery company or Bloomex to ensure it was collected. Post informed mother today there was a parcel to be collected and obviously she discovered flowers pretty much dead, some even look like they have mould or webbing on them, chocolates not what were pictured and quite frankly below par bouquet for supersized payment. Assured by live chat on 3rd attempt that I would be contacted immediately. Still waiting. For a company to rip people off in this way I personally would be ashamed. Hopefully they at least try to rectify this situation and do the right thing by the many people who have been so let down.2 comments
Bloomex have been in contact and processed a store credit to be used with a future order. Although they were unable to offer a refund they have offered a reasonable alternative so I am pleased about t... Read more
hat. Hopefully this next order will happen without incident. Good on you Bloomex for your solution and professionalism with this situation.Customer SupportBloomex
We really appreciate the fact that you shared opinion. We strive to become better now and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback.... Read more
Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. Warm regards, Bloomex Customer SupportSimilar opinion? Write a review on ProductReview.com.au!
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6 days to deliver roses.
All dead and fallen of the stem
Have to blame Fastways couriers for this one
DONT BUY From Bloomex
2 comments
Customer SupportBloomex
We really appreciate the fact that you shared opinion. We strive to become better now and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback.... Read more
Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. Warm regards, Bloomex Customer SupportIf you are striving to do better you would get a different courier service fast ways are letting you down six days later. And killing your flowers are melting your chocolate‘s.
Read your bad reviews... Read more
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CoralVictoria
- 2 reviews
Refund still refused Dead funeral flowers
I just received an email wanting details. These were sent with photos on 16 December when full refund of $106.85 was requested. I am back to square one after 12 emails I believe computer generated. So frustrating. This Company WILL NOT refund. Further action is being taken.
1 comment
Customer SupportBloomex
We really appreciate the fact that you shared opinion. We strive to become better now and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback.... Read more
Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. Warm regards, Bloomex Customer SupportSimilar opinion? Write a review on ProductReview.com.au!
Disappointed customer
- 2 reviews
- 1 like
Very disappointed twice
I ordered 100 blooms of Holiday Alstroemeria and a vase for $119.85 including delivery to be delivered on December 19, 2020. A totally different and inferior arrangement was delivered on December 17. After complaining via email Bloomex offered to deliver the correct order on January 15,2021.
I rang Bloomex on January 15 to confirm the flowers were being delivered and was advised they were in transit and would arrive shortly. I waited. The flowers did not arrive.
The following day, January 16, I emailed Bloomex to advise the order had not bee...Read more
1 comment
Customer SupportBloomex
Thank you for such detailed feedback. We truly apologize your order did not meet your expectations. We would be happy to investigate your case and offer you a suitable resolution. Please send us scree... Read more
nshot of your complaint to customersupport@bloomex.ca indicating the order number. We look forward to hearing from you soon. Kind regards, Bloomex Customer SupportSimilar opinion? Write a review on ProductReview.com.au!
Ev KCentral Highlands and Goldfields, VIC
- Verified customer
Flowers 3 days late called "fresh"?
Flowers ordered 11/1 for 12/1 delivery. Rang on 15/1 due to no flowers turning up. They said they sent an email to me stating they were delivered to the Post Office! (Spelt the address wrong which I had repeated to the sales person twice but her lack of fluency of the English language shone through and also the instructions were to leave the flowers at the back door (in the shade) if no one home. ) The recipients were not expecting anything at the PO so hadn't been down there.(mail gets delivered) The recipients then went down and picked them u...Read more
p after I rang them. Bloomex then wanted a photo of the flowers ( Yes now I had to get the recipients to send me a photo? really?) The roses had brown edges on them and the lilies now all in total full bloom were starting to droop. "Bloomex Team" said the flowers were lovely - really? I asked for refund or another fresh bunch to be sent but got - "We apologize for any inconvenience caused and appreciate your patience and understanding. Please note that your business is very important to our company and we look forward to making your future orders a better experience” - and offered 15% off the next order! Obviously there will not ever be another order. I might add that after 3 emails they were still spelling my name wrong and I haven't been sent a receipt either.1 comment
Customer SupportBloomex
Thank you for such detailed feedback. We truly apologize your order did not meet your expectations. We would be happy to investigate your case and offer you a suitable resolution. Please send us scree... Read more
nshot of your complaint to customersupport@bloomex.ca indicating the order number. We look forward to hearing from you soon. Kind regards, Bloomex Customer SupportSimilar opinion? Write a review on ProductReview.com.au!
Lib South East Queensland, QLD
Would never recommend this mob.
Flowers were sent as a Christmas gift from sister in Sydney.
22 December 2020, was woken at 9.00pm by a phone call from unknown number wanting directions to my villa in a retirement complex that is gated and locked. Could not get logical reason for wanting me at this hour as gate was locked. Was informed that ‘husband had opened gate’, flowers’.
As I had no idea as to what this was about and that someone had gained entry illegally I said to contact me after 7 am following day.
I then saw a white sedan pull up and pull a box out of the boot an...Read more
1 comment
Customer SupportBloomex
Thank you for such detailed feedback. We truly apologize your order did not meet your expectations. We would be happy to investigate your case and offer you a suitable resolution. Please send us scree... Read more
nshot of your complaint to customersupport@bloomex.ca indicating the order number. We look forward to hearing from you soon. Kind regards, Bloomex Customer SupportSimilar opinion? Write a review on ProductReview.com.au!
BobSouth East Queensland, QLD
- 2 reviews
Late delivery
Ordered flowers 15/1 . They promised they would be delivered that day by 4:30. Dib not arrive till 9:30 that night and frightened the 80 year old receipient. Never use them again.
4 comments
Customer SupportBloomex
We really appreciate the fact that you shared opinion. We strive to become better now and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback.... Read more
Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. Warm regards, Bloomex Customer SupportOrder Number 1628602
Customer SupportBloomex
Thank you for your reply. We investigates your case. The delivery time frame selected is Regular delivery (9 a.m.-9 p.m.), unfortunately we do not guarantee any specific delivery time frame. As a to... Read more
ken of appreciation we can issue $15 in-store credit on your account. Warm regards, Bloomex Customer SupportSimilar opinion? Write a review on ProductReview.com.au!
Carole H.South East Queensland, QLD
Crap bunch of flowers
Ordered 1 dozen pink long stem roses for the birth of my granddaughter-they sent red!!
There were literally 3 stems of greenery! After paying $110 (including delivery) it was the most pathetic display of flowers I have ever seen. I am embarrassed that I sent such a lousy bunch of flowers.
Save your money and go to coles/woolies - much better value than Bloomex.
1 comment
Customer SupportBloomex
We really appreciate the fact that you shared opinion. We strive to become better now and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback.... Read more
Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. Warm regards, Bloomex Customer SupportSimilar opinion? Write a review on ProductReview.com.au!
Find out how Bloomex compares to other Flowers & Gift Shops
Know better, choose better.
Carolyn OSouthwest, VIC
Never again
I ordered hamper to be delivered to hospital, hamper was left outside of front door if hospital, it's 8.30 pm my friend still hasn't received hamper.
1 comment
Customer SupportBloomex
We really appreciate the fact that you shared opinion. We strive to become better now and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback.... Read more
Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. Warm regards, Bloomex Customer SupportSimilar opinion? Write a review on ProductReview.com.au!
Kristen Wilmitt
- 3 reviews
- 2 likes
Unreliable delivery - flowers not fresh
No tracking on website - call centre unhelpful - flowers not delivered on day as described - flowers were in the couriers truck for more than 30hrs from pickup to delivery - not fresh!
1 comment
Customer SupportBloomex
We really appreciate the fact that you shared opinion. We strive to become better now and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback.... Read more
Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. Warm regards, Bloomex Customer SupportSimilar opinion? Write a review on ProductReview.com.au!
JenniferMelbourne
- 2 reviews
Doesnt deliver
Ordered flowers for special occasion. Not delivered. Wont give money back. Dont buy from this company. This company needs to be reported.
1 comment
Customer SupportBloomex
We really appreciate the fact that you shared opinion. We strive to become better now and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback.... Read more
Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. Warm regards, Bloomex Customer SupportSimilar opinion? Write a review on ProductReview.com.au!
Jacqui Greater Melbourne (Inner), VIC
Don’t waste your time to be disappointed
Ordered flowers for a co workers farewell.
Despite being a business delivered outside of business hours my employee left empty handed!
When they did arrive the red roses were PINK ?????
The glass vase was so oversized the pink roses almost disappeared
Would have received better quality picking up a bunch of roses from the local supermarket
The card had a small receipt like piece of paper stapled to the inside of an oversized card.
DO NOT waste your money
4 comments
Customer SupportBloomex
Thank you for such detailed feedback. We truly apologize your order did not meet your expectations. We would be happy to investigate your case and offer you a suitable resolution. Please send us scree... Read more
nshot of your complaint to customersupport@bloomex.ca indicating the order number. We look forward to hearing from you soon. Kind regards, Bloomex Customer SupportOrder 1627090
Complaint submitted through survey
Wrong colour,late delivery, poor card notation on oversized card including receipt stapled to card which eclipsed the flower size, flowers too small f... Read more
Customer SupportBloomex
Please provide us some pictures of the product to customersupport@bloomex.ca and we will be happy to resolve this matter.
Regards, Bloomex
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TOTAL BOGUS! DONT use this company! Shame on you Bloomex!!!
I ordered and paid for yellow roses + a large box of Lindt chocolates, extra upgrade to deluxe (extra white flowers) a teddy bear and the flowers to be delivered in a glass vase (paid extra for the vase) got a message to say delivery couldn’t be made the next day, which I was ok with. Few hours later received a message asking me to call urgently. Spoke to Abigail who advised me there were no yellow roses in stock. After a long discussion it seemed like they could not substitute with anything I chose! I was ready to cancel my order and get a re...Read more
fund. But Abigail then offered to substitute the yellow roses for 40 stems of red roses, plus the extra stuff I paid for -Which is extra white flowers, large box of Lindt, glass vase, and teddy bear. What got delivered (and was left outside the house in the sun)was 24 red roses in a box, a box of unidentifiable chocolates and the vase separately, and the teddy bear. This is shocking! They take your money and don’t deliver what you ordered! DONT USE this company!1 comment
Customer SupportBloomex
Thank you for such detailed feedback. We truly apologize your order did not meet your expectations. We would be happy to investigate your case and offer you a suitable resolution. Please send us scree... Read more
nshot of your complaint to customersupport@bloomex.ca indicating the order number. We look forward to hearing from you soon. Kind regards, Bloomex Customer SupportSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Kayelsasked
Order number 01613374 ordered 15th December for delivery 24th still not delivered promised delivery today ..still hasn’t arrived ! I want a full refund ! I will be contacting nsw fair trade
5 answers
Customer SupportBloomex
Thank you for your request. Your new fresh order is in transit with Aramex by tracking number 4Z0009311468 and it will be delivered soon.
Regards, Bloomex Customer Support
Contact your bank or credit card provider and request a charge back. I did and got a full refund.
Thanks Fiona !
APeaasked
I really wish I had of read these reviews before ordering. After my order not delivered 2 days after it should have been, I suspect I’m one of the many that will be chasing a refund.
4 answers
Customer SupportBloomex
We really appreciate the fact that you shared opinion. We strive to become better now and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number.
Warm regards, Bloomex Customer Support
Send complaint and they will give you a $20:credit on your next order. What a Joke.
BLOOMEX is a well crafted scam. They get around the law by actually sometimes delivery flowers and hope no-one will go to the authorities. I will and am determined they never get to rip off Australians again. TAKE NO NOTICE of "positive" reviews, they are written by the 2 people who actually work at Bloomex. Bloomex is a Canadian company ripping off Australians. Why in the hell haven't Canadian authorities clamped down on them ?- there are 1000s of Canadians who have complained.
peterasked
Just leaving you this message if i dont get a refund i will be calling fair trading i think they would be very interested reading all these complaints my name is peter my customer order is 1609883
6 answers
Customer SupportBloomex
Thank you for your request. A full refund has been processed for your order and will appear on your bank statement within 24-48 hours. Once again, we present our apology for any inconvenience.
Regards, Bloomex Customer Support
IF its not back into my account within 24 48 hours i definitely will be going to fair trading
Did you get your refund back? I am still trying to chase my refund of $250
Details
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Customer SupportBloomex
Thank you for such detailed feedback. We truly apologize your order did not meet your expectations. We would be happy to investigate your case and offer you a suitable resolution. Please send us scree... Read more
nshot of your complaint to customersupport@bloomex.ca indicating the order number. We look forward to hearing from you soon. Kind regards, Bloomex Customer Support