Reviewer Photos & Videos
Couldn't be happier with the service. Displayed professionalism and delivered product I can be proud to show off
Everything was perfect. From start to finish the team was professional. Couldn't be happier with the service. Ricardo and the team made me feel like I was I control. I would gladly use them again
Great After Sales Service Ricardo
Had an issue with my pool cleaning and maintenance and Ricardo came out and went through each step with us. Great peronalised service and really cleared things up for us. Highly recommend the Blue Haven Team and especially Ricardo. Thank you !
Had my new spa craned in and everything went so smoothly. Ricardo arranged everything from my tiles being lifted, padding and spa positioning. He also arranged pebbles for my garden to be craned at the same time for my landscaping. Fantastic service from start to finish with brilliant ideas that made my place look amazing.
Thank you for the "everyday massage"
We use our spa at least 3 times/week and don't know how we managed without it! A compact unit that gives such relief from today's pressure and stress, thanks BlueHaven Warners Bay, Thank you Lisa.
What a team
We had been looking for a swimming pool for so long. Ricardo gave us the confidence to build with Blue Haven. He was very honest in explaining everything.
Ricardo has taken the time to see us after hours and on a Sunday.
We have told our friends to contact Ricardo.
This is perfect, can't live without it
I want to say a big thankyou to Lisa at Warner's Bay. We have Only yesterday filled our spa and enjoying all the benefits of a massage and relaxation in these crazy Times. Thank you for all your sales, service and advise. We would highly recommend you to anyone especially during these trying Times.
We love our new spa, the special
Price and organising the delivery with ease Thank you, your service was by far the best we have received anywhere.
BEST IN THE BUSINESS!
Blue Haven Pools were awesome to deal with from the sale and all the way through construction. They met the budget as promised and got on with the construction process really fast and easy. Thank you so much to the whole blue haven team. We love our pool and super happy. Definitely 5 stars.
blue heaven is the worst company to deal with!
Very bad customer service. One of the employee were very disrespectful and was not willing to help. They are very unprofessional and they don’t communicate with you. So many emails were sent but they are always delay on everything. They ask for payment before the job is even finished, they don’t care about anything but money.
Don’t do it!
-Promise you a pool and give you 85%
You will pay more! + headaches and stress.
-They don’t communicate with you, only when payment is due ( they let you know before the job is even finished to pay.
-They will damage your property, promise to fix and walk away - rubbish left, over spray concrete on my walls, fence, alfresco tileS, soil left over.
-Aqua pool who install the pebbles for blue haven - drop acid on my coping tiles and decking , promise to fix, still waiting??
- they install my pool pump on 2 skinny tiles? Instead of concrete slab
- they used my pool pump and my extension cord .. I got this in return
They don’t care about anything but money and making more money.. sent email after email after email..
Do not fall for the low price!!
Blue Haven is the worst company to deal with. Constant delays and bullying tactics for payment of things they haven’t even completed. Don’t be fooled by the cheap price, you end up spending more in the end. Poor quality, poor customer service. They will even damage your property during construction.
Hopeless, hopeless, hopeless
As I was typing another email to Blue Haven about another issue I decided that I don't have the energy to deal with this company anymore. The pool is now finished due to the fact I went and sat in the show room and refused to leave till I had answers and dates booked in. Now the ongoing minor issues that I am experiencing I will just deal with myself as I cannot stomach being ignored again then eventually receive more pathetic excuses.
Blue Haven's lack of professionalism has been astounding and the project management throughout the construction was appalling at best, non existent is closer to the truth. I love my pool but there is a very bad taste left from dealing with Blue Haven
Do not build with Blue Haven Lansvale
Do not build on vacant land with blue haven, Spoke with Remonda upfront who explained the process is simple, we install the shell and plumbing first put a cap over your pool so no rubbish or water enters during construction then return after handover to complete the final installation.
They do not cap the pool they get you to sign on to the contract complete the shell then inform you that the engineers cap is additional ($3-$5k), the contract provided to me clearly shows pool cover so I assumed this costs was for the cover during construction, ...
Wouldn't recommend Blue Haven to anyone!
Wouldn't recommend Blue Haven to anyone! A lot of bad reviews on this site. Worst company I've ever had to deal with.
They said it would take four months to complete and it took over 18. They would do something like dig the hole and then do nothing for another three months and not communicate as to what was going on.
Almost always bad to deal with (rude, aggressive). Didn't have a site supervisor for months as people kept quitting the company.
They refused to take the dirt away from the site at they said 'it wasn't just dirt it had some rocks in it' despite saying they would at the start of the job.
Kept the site filthy with rubbish for months despite a skip bin being on site. And many other issues. Almost never replied to emails.
From the moment we signed the contract with Blue Haven late last year the service has been amazing. Within an couple of days I received a phone call to discuss my council plans to begin very smooth approvals process. Before we knew it, we got the call from the Blue Haven construction team to confirm a start date. The process so far has been painless; from excavation to concrete pour, Blue Haven have contacted us each time and turned up to site as promised. The various trades that have turned up for each phase of the construction have been very ...professional and respectful. Even after contract signing, our salesman Roy still checks in with us to ensure we are happy with progress. Thanks to Remonda and the team, Nadene, Sandra, Richie and Adam for an amazing experience so far. Now looking forward to the finished product. Keep up the great service Blue Haven.
Our pool was ready in time for Summer!
Bluehaven were quick to organise each of the trades and managed to have our pool built, filled and ready to go for Summer! The trades were honest and transparent with what work needed to be completed and how long each stage would take.
They were out working in the hot sun so we really appreciated their commitment to getting our pool ready in time.
The reviewer stated that an incentive was offered for this review
Our dreams of having a pool were totally dashed by our 1st three quotes, then we met Roy at BLUE HAVEN and it all became possible again! He was extremely helpful and made the initial process go very smoothly. We are looking so forward to our pool now! Thank you Roy for all your help. Hopefully the rest of the process goes as smoothly!
Looking forward to years of enjoyment!
We signed our contract with Roy from Blue Haven in mid-September 2019 and work commenced in late October. They have handled everything they said they would, including the approval. The excavation, shoring and construction of the shell went quickly and smoothly and the interior has just been applied and the pool filled, right on our contract target end date, so all good. I must urge you to read the contract and understand that there are a number of items like waterline and coping tiles, soil removal, electrician, gas plumber and pool fence that ...are your responsibility. You must be proactive in project managing these items which are outside of the contract, and you must keep Blue Haven informed- constant communication between you and Blue Haven is the key! Remember, a concrete pool is hand made on site, and every site is different. Things will go wrong, be delayed, and be affected by weather so you need to be flexible. For example our tiles took longer than expected to arrive which delayed some of Blue Havens work. Some of the components for the filter were not in stock, and the supplier of the interior material sent the wrong product causing delays. But we kept in touch with Blue Haven and we are as close to schedule as can be expected at this time of year (early January). The Blue Haven people who have worked with us are Roy, Adam, Richie, Ramonda and Sandra. A special thank you to Sandra for dealing with my calls and emails - Sandra always responded and helped even when it was one of those items outside of the contract. And yes, we have had a number of variations to the contract along the way extra concreting, patio tiling etc. As I said, anticipate that things will change and you should have a contingency sum ready if needed. We are certain that in about a week we will have an awesome pool for the rest of summer and years to come!
our family dream Pool
We have paid our deposit today and couldn’t be happier with the experience so far.I Called Blue Haven and Roy came out and accommodated us for our initial meeting and we really appreciated his honesty Roy is a trustworthy and open sales rep . We are in safe professional hands and we are looking forward to the finished. We have done a lot of shopping around and this by far the best value we have found. Roy took us through all the inclusions and made suggestions that will make us have a better pool for less money. Its been a pleasure so far
Fabulous experience at sale gives confidence for the future
We have paid our deposit today and couldn’t be happier with the experience so far. Blue Haven called us when they said they would, accommodated us for our initial meeting and we really appreciated our sales consultant Roy who was transparent, informative, friendly and full of integrity. We feel we are in safe professional hands and we are looking forward to the next steps. We have taken advantage of the 100 pools deal for a 6x3 Mineral concrete pool for $35k. We have done a lot of shopping around and this by far the best value we have found. Ro...y took us through all the inclusions and then painstakingly took us through the exclusions and made suggestions when asked how we could budget for these. Roy really wanted to ensure we understood what the price included and didn’t so we didn’t have any surprises. We are excited for the next few months and can not wait to see our Blue Haven pool at our new house.
I love my new pool don't know how I lived with out it.Leisa at Warner's bay is the best corrinator ever, Nothing is a problem.
I can relax and enjoy life at home and get fit at the same time.my daughter's dream new pool my only problem is I need a bigger beer fridge
Questions & Answers
How much are those elephants that sit on the side of the pool and spray water in it ?
Do you install pool lights and a bit of maintenance around pool jets.
If not any recommendations please
How long is my blue haven pool guaranteed for? Especially the quartzon finish?
Remonda M.Blue Haven NSW
Hello Debby. Regardless of who buids your pool (blue haven or other builder) the warranty is the same due to the Home Building Act. Under the Home Building Act in NSW the warranty for structure is 6 years and the cosmetic warranty is 2 years. Pumps and filters and lights and accessories all have a manufacturers warranty which range from 12 months to 5 years. In regard to Quartzon this is 2 years as its a cosmetic finish. Quartzon is usually a pigmented interior which requires lots of extra attention with great water chemistry and wall brushing to avoid calcium build up.
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