Reviewer Photos & Videos
Couldn't be happier!
Needed a spa for specific therapeutic reasons for my back and hips and could not be any happier with the service and advice I got from Lisa at Warners Bay. She was knowledgeable, listened to my needs and explained the pros and cons of the different spas they had specifically with my needs in mind and without being pushy or trying to upsell me. I'm so excited and cant wait for my new spa to be installed. Thank you Lisa and tbe whole team at Warners Bay!
Bluehaven Pools Amazing my pool is WOW!
I can not express the joy the pool has bought to my family, the process was an experience not being involved in construction before.....a big thank you to all the team at Warners Bay for making this process as simple as possible. Its only been a few days since a pool was filled with water. Thank you, thank you the years of joy we look forward too.
If you want a pool go with the people to trust
Bluehaven Pools! We love you.
Lauren & boys
Bluehaven Spas are simply the best
Walked into the Warners Bay store met with Lisa who was the sales person was given a complete run down of the spa functions and benefits, Lisa was so professional without pressure so we purchased the Sunkin oasis and me and my husband are very happy with our new purchase thank you Lisa.
Definitely recommend any Spa purchased to visit Lisa at Bluehaven Warners Bay.
So happy my daughter is loving her new pool thank you BLUEHAVEN!!
Thank you to the Warners Bay team, i have a wonderful pool for my friends and family. Big special thanks to Christine & Lisa in the office always answering or responding to all our questions and helping us through the process to completion, all trades and supervisors where fantastic!! I would recommend Bluehaven to everyone wanting a pool by professionals.
Brilliant Product - Beautiful 4th Pool Blue Haven have built us in the hunter Region
If you want a great pool than go to these guys .
Great product - a big shout out to all Warners Bay staff - and especially to Remonda , Malcolm , John and there new plumber Darren .
We have built 4 pools through Blue Haven and would not go anywhere else . They are professional and are always ready to help with any little questions that may come up . The tradies were all as excited as us to get us swimming.
Malcom the supervisor is the most helpful person and is a huge asset to the Warners bay team . Thank you to all the team . We will meet up again when our next and final pool is ready to start .
- Verified customer
Pool on time! :D
A big thank you to Remonda, she has been communicating with us from day 1 and has helped us out a lot with our dream design! Big thx to Sandra and Glen!! & to Richie, Adam & Isabella who were with us from the start. Honestly a great team to work with. Remonda and the team said the pool would be ready for Xmas and it was! We installed a 3x8 concrete pool with Awsome jets and lights. Absoulty love it. Blue haven communicate well and deliver on time!! Ive had no issues and the best experience!!! Thank you team!! So in love with our new pool !!!
Bluehaven Pools - great experience and high recommended
Met with Roy from Bluehaven Pools. Gave us a great price on a pool and all the inclusions. Even offered to return our deposit without a lock in contract. Was upfront with all the costs and didnt pressure us at all. Will definitely recommend him and Bluehaven Pools
We have just signed up with Blue Haven to build a new pool. We already had two other quotes and were certain that we had made a decision and that Blue Haven would make an interesting comparison but that we would be going with a different pool company. That was before Roy came to see us, twice, after hours. He was both very informative and a good listener and brought up things that the other pool companies didn't. By the time he left we were completely converted and confident that Blue Haven would be the best solution. Our pool is part of a larger project, so we won't be ready to start the build for a few months, however, we are very excited and looking forward to our new pool.
Poor service put everything in the contract in low level detail
BLUE haven lansvale - have received the worst service from them. They were supposed to put up temporary fence and remove dirt and never did it. Once they receive the money the care factor is poor. The staff are rude and unhelpful. Talk over you. Really poor service.
- Verified customer
Worst communication, false promises and headache after headache.
UPDATE JUNE 2019; Below is my original review which I am reposting. [name removed] called me making promises and against my better judgement I gave her the benefit of doubt and when she asked me to remove this review and I did based on the below being attended to and that [name removed] was pleasant and apologised. (SEE TXT MESSAGE AND PM ON PRODUCT REVIEW FROM [name removed] attached)
[name removed] guaranteed that she will do the following;
Pool lights not rotating colour (this has been actioned, aquaquip contacted and advised how to use th...em) Acid in pool not registering correctly (this has been actioned, as we organsie our OWN pool guy to come out to fix acid) Rust marks on pool (no trees or anything around, pool guy advised to contact Bluehaven), we were advised by [name removed] and [name removed] they will send the guys that did the form work, however never heard anything. [name removed] offered us free pool chairs, again, nothing. * 19 Jan, [name removed] (Bluehaven pool contractor) ask to send pics of rust marks, asks us to do another chemical test
horrible service never again
Worst company I have ever dealt with. If I had known how they were I would have gone with another pool company. Everything was fine while they are receiving payments... Until you stop and ask them questions regarding the pool. Lansvale office customer service from [Name Removed] is horrible. I have called multiple times she is always in a "Meeting" never returns phone calls nor does she response to any email enquiries. I have been trying to get into contact with her for over 2 months regarding my pool. Worst customer service.
I am in the process of having a pool installed by Bluehaven. The whole process so far has been wonderful. Mark (in sales) was attentive and explained everything very well. I found this to be a miles ahead of other pool companies that I had quotes from. Mark made it an easy yes! From signing, the process has been efficient and professional and the whole team (thank you Nadene) has gone above and beyond. I can't wait to see the end result. I would highly recommend using Blue Haven.
They are QUICK!!!!!
From the word go, it was easy to deal with Ricardo. Ricardo came to my premises on 2 separate occasions and he was awesome explaining what I needed. Then came Richie. His knowledge was exceptional. All his advices, have been through so many years in the game. Then came the site supervisor Adam. From the beginning, for someone so young he knew what he was talking about. Step by step he has explained the entire process and his recommendations I have taken on board. The have concreted my pool and it's looking awesome. They only started last Tuesday 1/10/19 and I believe by December my kids will be swimming. They surely have been working hard on my pool. They are quick!!!!!
If the pool build is as good as the sales process, it's going to be great!
We are currently in the process of arranging construction of a new home and part of our plan is to include an in ground pool. We met with Mark at the Vineyard display centre one weekend and arranged for a follow up visit to our home shortly after, to go through our requirements in more detail. When we met and discussed initial pricing, we made it clear to Mark that we would not be committing to a contract there and then, given we would always seek a few quotes for a purchase of this size. Long story short, we gave the contract to Blue Haven a f...ew days later and we were that confident of their ability to deliver a quality pool at a reasonable and competitive price, that we didn't seek another quote from another pool builder. As it turns out, Mark is also the NSW State Manager. He knows his products and processes and was prompt returning any enquiry we directed his way. The contract process and review was very extensive, with Mark taking us through all aspects to make sure we understood what would be built and all the costs involved. In terms of the sales and contract process, my wife and I are very happy with Blue Haven so far.
Construction of our pool is now complete and with landscaping, looks amazing, see the pictures for yourself. Blue Haven really work hard as a tea. Co-ordination of the expert pool contractors by the Blue Haven Team, ensured the council approval, excavation, steelworks, plumbing, concreting, lining and coping was undertaken in a timely matter - about a six week build. Landscaping and fencing too a little extra time. Blue Haven’s licensed builder, Ritchie, was flexible with the design, allowing us to deviate design from rectangular to an oval shaped pool which better suits our narrow trapezium shaped block. Blue Haven even suggested tile suppliers, which saved us heaps.
Great job on time, in budget.
Ricardo the king of exceptional Service
So after shopping around and receiving quotes from many pool suppliers. I came across a really friendly guy named Ricardo. Ricardo has made me feel comfortable and his service so far has been fantastic. He even came to visit us and sit to discuss our pool after hours. He has made us feel very excited for our pool design. I cant wait to get it all started. Thankyou Ricardo
Great service so far
We are still building the pool and within the span of 2 weeks we had excavation, steelworks, plumbing and concrete done!
We are just waiting for the coping to be done. Easy service so far.
Stay tuned when the pool is finished and I will post some pics.
Thanks to team Bluehaven! Richie,
Remonda, Sandra, Adam.
Questions & Answers
How much are those elephants that sit on the side of the pool and spray water in it ?
Do you install pool lights and a bit of maintenance around pool jets.
If not any recommendations please
How long is my blue haven pool guaranteed for? Especially the quartzon finish?
Remonda M.Blue Haven NSW
Hello Debby. Regardless of who buids your pool (blue haven or other builder) the warranty is the same due to the Home Building Act. Under the Home Building Act in NSW the warranty for structure is 6 years and the cosmetic warranty is 2 years. Pumps and filters and lights and accessories all have a manufacturers warranty which range from 12 months to 5 years. In regard to Quartzon this is 2 years as its a cosmetic finish. Quartzon is usually a pigmented interior which requires lots of extra attention with great water chemistry and wall brushing to avoid calcium build up.
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