Reviewer Photos & Videos
Great Service So Far!
Our sales consultant Steve Redgrave was welcoming, friendly and knowledgeable throughout the initial stages of our pool journey & all the way up until the contract signing. Upon handover, Isabella from the project management side has been super helpful so far. We're very excited to be on our way to owing a pool and the Blue Haven team have made to process stress-free! Much appreciated team.
Ricardo from Blue Haven = outstanding customer service
Thank you to Ricardo for his outstanding help, service, ideas and being so efficient. We are currently at the planning stage and so far Blue Haven and Ricardo have been outstanding and very professional. I am sure the pool itself will be great when done, based on how professional and efficient they have been so far. Isabella was also very helpful and professional.
Great if you want to have to fully renovate your pool in 10 years and spend half as much again.
Where shall I start.
We built our pool 11 years ago with Blue Haven. The Solar pipe returns they put in leaked and they blamed the pool fencing company for piercing the pipes. The pool fencing comp came straight away and pulled up the decking and fencing and proved it was not them. Blue Haven plugged the pipes into the pool and walked from the issue. We owed them $2000 and they never chased the balance and never returned to fix the problem. We have since gone through 2 pumps a chlorinator and spend thousands on repairs as the plumbing was not ...
Great Product and After Sales Customer Service and Assistance
In Spring/Summer we use our Arabian Sea swim spa nearly every day, in Autumn occasionally and only in warm afternoon with no winds in Winter. We recently switched to the new maintaining products Poppit in the last couple of months and it seems to be much easier to look after the water PH and clarity comparing the new product to the previous one.
We purchased our swim spa about 2 years ago, unfortunately we had some issues in the past ( you can see all the info under our File I guess, our Surname is Barbieri) but luckly Zayd has been always o...n top of it by providing a prompt reply to my emails to request service or replacement of parts under the warranty. Zayd has been always reaching out to me personally to update me on the status of the claim, if parts were received or not to the warehouse, to organize the service visits and to make sure everything was up and running as it should. I thanked Zayd in person several times for his hard work and professionalism but I take this opportunity to express my gratitude to him in writing as I believe he's a great asset for the company to follow up on after sales service issue. He's always kept it calm, listening to the issues and solving the problems for us. Kind Regards Francesco Barbieri
We bought a swim spa and are very happy with everything, especially after sales service.
We use the swim spa regularly as it's very good to relax in and even in the winter we find its great although it might be a bit cold when we get out. The system is easy to maintain once you get the hang of it and if any problems arise , the after sales team sort things out quickly.
Great service and ideas THANK YOU!!!
Contacted Blue Haven to build a pool and the response was great!
Ricardo has great pool ideas and made my pool look like a million dollars!
Great customer service, very friendly and work within my budget, what is very important when we have a small budget!
Excellent products that makes the pool easy to maintain with great add on features!
Always answers messages or calls making me feel comfortable with the building process.
Thank You Blue Haven
Had our Blue Haven Pool start in February, and finished within 2months. We got to have a few swims before the cooler weather hit :) Pool is fairly easy to maintain, the only thing I regret and would change is the cartridge filter to a sand filter Thank you to all the Blue Haven team, everything ran smoothly and all the contractors where very polite and helpful. I would definitely recommend Blue Haven...
Firstly let me say that my pool is finished and I am very happy with the finish and the tradespeople that built it. The workmanship and commitment of these people made the construction of my pool well worthwhile. One point of note is that head office is good at asking for money and covering the shortfalls of their construction co ordinator who was largely absent during the construction. Their organisation of services is deplorable in this day and age of instant communication via text or email.
Would I use Blue Haven again? Honestly I can't say, but I do recall seeking ten quotes for my project - and six out of the ten companies failed to submit a quote to me. I can only assume that the industry in general is a tad slack.
Had a Blue Haven Pool installed 20 years ago and had no problems so naturally thought contact them again!
Well I have rung 4 times now since February and been told by the friendly receptionist that they are very sorry that someone hasn't returned my and I will definitely get a call back the same day or the next. Well still no calls! Can't tell you if their pools are any good these days but the service is deplorable. I don't know how they stay in business.
We're still waiting - signed in July last year, work began in November. Here we are with summer over and still only a concrete shell. Awaiting a plumber to come and pressure test our specialised in-floor cleaning system and the other filtration lines. We've been told he'll come so many times I've lost count. Waiting for phone calls and tradesmen is like being told "the cheque's in the mail". Appalling service and communication from both Warners Bay and Sydney offices. Who knows when we'll be swimming?
Blue Haven - Australia's most trusted Pool Builders. Ha! What a joke.
Amazing concrete pool
Had the pool installed just in time for summer. With 3 kids it was the best investment! It was used everyday and had no issues with the build. A checklist of timings for our own work to be completed would have made things smoother but otherwise Bluehaven Landsvale were great
Best Summer Ever!
Thank you Blue Haven Pools. We had the best summer ever in our new pool. We purchased our pool at last years home show. Blue Haven delivered everything they said they would. On time. On budget. We have recommended BH to all our friends and family and wanted to share the love. Thank you so much Blue Haven and a special mention to Nadene who took care of our council DA and Remonda in the office for answering all our dumb questions. ha ha ha. Thanks guys!
Newcastle Branch - Appalling Customer Service. Slow progress
A really disappointing experience through Blue Haven Pools, Warners Bay branch. The salesman over promised and didn't deliver. Make sure you read your contract, as we were charged a huge additional cost for hard rock, when we were under the impression this was included from our sales consultation. The project manager did not step foot on our site once and his phone was always off, so we were unable to get hold of him - ever. Blue Haven never returned our calls, even when we tried to escalate our issues through the head office. Progress was slo...w. They were also very slow to come back and fix the mistakes. It took over 3 months to reach completion. Customer Service was appalling. I'm sure there are better providers out there. Save yourself the stress and $$$$
2nd BH pool & regretting it!
Excited to organise pool to be ready for Summer.
Signed contract in April. It’s now Jan and still not completed. BH over extended themselves and didn’t have the contractors to complete the work. Told for 3 weeks the plumber would be “there tomorrow”. Awful communication. BH’s own Construction coordinator quick during the process. Issue upon issue upon issue. They “claimed” poor weather however we had our own contractors on site building and in 6 weeks there was only 3 days they were not on site due to weather. Eventually got Fair Trading invo...
Questions & Answers
How much are those elephants that sit on the side of the pool and spray water in it ?
Do you install pool lights and a bit of maintenance around pool jets.
If not any recommendations please
How long is my blue haven pool guaranteed for? Especially the quartzon finish?
Remonda M.Blue Haven NSW
Hello Debby. Regardless of who buids your pool (blue haven or other builder) the warranty is the same due to the Home Building Act. Under the Home Building Act in NSW the warranty for structure is 6 years and the cosmetic warranty is 2 years. Pumps and filters and lights and accessories all have a manufacturers warranty which range from 12 months to 5 years. In regard to Quartzon this is 2 years as its a cosmetic finish. Quartzon is usually a pigmented interior which requires lots of extra attention with great water chemistry and wall brushing to avoid calcium build up.
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