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Bluethumb
Wonderful service
The painting I bought had already sadly been sold in person, but both Tony and Bluethumbs support personnel were wonderful in fixing the issue. I ended up purchasing another one of Tony’s works instead, and am amazed at the quality of the work.
- Product Quality
- Shipping
- Return Claim MadeYes
The reviewer stated that an incentive was offered for this review
Love the painting .
We had some damage to our picture frame in transit. Blue thumb were fantastic and fixed it promptly. It looks great
- Product Quality
- Shipping
- Return Claim MadeYes
Hi Rick,
Thanks so much for leaving a lovely review! We really value your feedback and are so glad to hear your order through our platform went well and that any issues were resolved :)...
Read more Wishing you all the best! Your Bluethumb TeamThe reviewer stated that an incentive was offered for this review
Beautiful Print
Really high quality print. There is something very nostalgic about it. I am jealous of whoever gets to own the original painting!
- Product Quality
- Shipping
- Return Claim MadeYes
The reviewer stated that an incentive was offered for this review
Wonderful way to buy art and support Australian Artists! Couldn’t be happier!
I recently purchased three pieces and I couldn’t be happier. The process was easy abs the stuff were super helpful.
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
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Horrible business to deal with. Will never purchase again nor recommend to anyone else.
We purchased an artwork at great expense that we did not love and despite their ‘free returns policy’ we’re refused our attempt to return the item. Extremely disappointed.
- Product Quality
- Incentivised Review No
- Return Claim MadeYes
Hi there,
Thank you for taking the time to post a review and we're really sorry to hear that you've had a disappointing experience....
Read more Was this return request made within the 7-day return window (7 days from delivery)? If you wish to return an order, we only require you to let us know within 7 days from when you received this artwork. We then organise the artwork to be picked up and shipped to the artist and cover all expenses for freight and insurance. As soon as the artwork is picked up from you, your full payment is refunded. If you are please able to provide your order details (order number and email) to help@bluethumb.com.au, we will do our best to accommodate your request and review this issue. We look forward to hearing from you. Thanks, Team Bluethumb!
We attempted to return on day 8 (3 of these being public holidays)
Under your free returns policy section it says ...
Read more“ Bluethumb reserves the right to extend the returns period to 14 days for trade sales and other scenarios where we see fit.” We have emailed the help email and were refused any help with this. Like i said i extremely disappointed as this was a Christmas present that i do not like and does not suit our house. For the price of the artwork i would have expected a little more customer service.
A team that cares
Constantly demonstrating deep respect and genuine empathy to both the artists and collectors. Always adding relevant options on their site, showing their thorough understanding & passion for the art industry. Wonderful to work with.
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
Hi Katrina,
Thank you so much for your kind words! We really appreciate you taking the time to write this review and letting us know your thoughts :)...
Read more Your Team at Bluethumb
Good customer service
Found a painting we liked, it was shipped quickly and delivered but unfortunately it cracked during transit.
We were offered a full credit and 10% off next purchase and Bluethumb also arranged for all return shipping, simply had to be at home when the courier arrived (but could schedule a pick-up that was convenient for us).
- Product Quality
- Shipping
- Return Claim MadeYes
The reviewer stated that an incentive was offered for this review
Efficient and friendly service.
Bluethumb were very professional when it came to handling my order. When the painting I bought arrived we found that the size did not work for the space. I sent it back and ordered a different painting. Deliveries and returns went very smoothly. I would definitely buy from them again.
- Incentivised Review No
- Return Claim MadeYes
Questions & Answers
Hi everyone, as an Artist on Bluethumb, I’d very much like to know: (1) which day of the week gets the most visitors? I’m guessing Sunday. (2) Are the Artist’s blogs (In the Studio) included in the sitemap and indexed by google? Thanks :)
I would like to know how other artist have found the payment for work sold process. I sold a work which was delivered and signed for on 14th May 2019 and have not yet received payment on 29th May. By my reckoning I should have been paid on 23rd May, a designated Bluethumb 'payday'. I have not been paid and there is more that $1000 at stake. I am not sure if Bluethumb really understand that artists depend on timely payments to keep their practice viable and alive. I want to believe the administrators care about the artists they represent, but am getting mixed signals. This latest stuff-up has created real hardship, not to mention the energy and time consuming distraction of chasing a payment. In my experience Art Lovers, StateoftheArt etc. treat their artists as partners i.e. real people. Does Bluethumb really do the same?
Hi Tilli, Ed here one of the co-founders of Bluethumb. Yes we've worked hard for many years to build strong partnerships with our artists and to be like a second home. So we pay artists on time and ma...
Read moreke every effort to do it as smoothly as possible. Two things (1) if you request join our artists Facebook group you can get answers to all sorts of questions like this directly from artists using Bluethumb. (2) Also if you email in the details of this sale please to help@bluethumb.com.au I can look into this for you. Thanks, Ed.
How do we know this site is legitimate? I have searched for the awards it claims and I've attempted to subscribe to the newsletter and got ambushed by nuisance spin wheels. The artists I like cannot be found elsewhere on the net.
Your experience with Bluethumb sounds very different to mine. I have subscribed to their emails and I continue to receive these newsletters regularly. The artists that I have found on Bluethumb and th...
Read moreen searched for have websites. However, Bluethumb does support young artists so some may not be found elsewhere online. Having purchased from Bluethumb I do not doubt their legitimacy. The transaction was organised, professional and efficient. I am very happy with the artwork that I purchased and I would happily buy art from Bluethumb again.
Hi Monikka,
Sheeraz here from Bluethumb. ...
Read more Were you able to subscribe to our newsletters? It sounds very strange that you were hit with spammy emails when you tried to subscribe. I'm happy to have a look and make sure you're subscribe to our weekly newsletters and nothing more. If it's easier, you can reach me at sheeraz@bluethumb.com.au or help@bluethumb.com.au anytime :) Hoping to speak soon, SheerazGet an answer from our members and Bluethumb representatives
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Hi Maddie,
Thank you for letting know about your experience - we're glad there was a positive outcome from this and that you're enjoying your alternative piece....
Read more All the best, Your Team at Bluethumb