Bluethumb

They only promote who they like on here. They even state they promote certain artists when wanting you go pay for advertising

I have recently been told about Bluethumb and am looking to sell my fine art photography through the platform.

However, I have left one phone message with some quesions, sldo on their online chat portal. This was on Thursday 20th Jan, I have not had a reply even though they say they will respond within a few hours.

Still waiting.

I too have found Bluethumb lacklustre when it comes to timely payments.
First up I had a cheap courier pick up my valuable art and almost toss it into a very disorganised van even though I had marked fragile over entire parcels. This cheap courier cost me $100 by the way (not a cheap price for such courier).
I was due payment over 2 weeks ago for two pieces which are worth around $1500 to me. I need that money due to financial stress from my Cancer treatment.
I have contacted Bluethumb via an email to the Help Desk, general enquires, to an emp...

Purchased a painting that had example on wall that distorted the size. Provided refund and apologised blaming artists for wrong proportional displays. This is passing the buck. Have been asking for last 12 months to stop emailing and sms. They still arrive weekly despite assurances they have closed my account. Can not trust this company.

Tried to become a selling artist on their platform but when applying through their online form it refused to go through. Emailed them directly and was told to send through images and bio via that email..... that was over a couple of months ago with me emailing twice to find out how my application is going...... nothing..... crickets..... how rude. So disappointed

We purchased an artwork at great expense that we did not love and despite their ‘free returns policy’ we’re refused our attempt to return the item. Extremely disappointed.

I paid a significant amount to use their international shipping service. The first delay was issues with the identification. The company didn’t take any responsibility even though I had given them all of the information and they were the ones who had passed this onto the shipping company. They simply sent me an email saying I’d better get the recipient to follow the matter up. The second delay was an additional tax/charge not mentioned anywhere in the invoice. Again, the company took no responsibility and were happy to sit back and let me deal ...

Received a digital reprint, clearly not the image I paid over $400 for, waited over 2 weeks for delivery, is that how long Officeworks takes???
Awaiting a response from Bluethumb

In May of 2018 I ordered a framed work from this resource. The order went well and without a problem. However, it is now June 17th and the painting has not arrived.received several updates and firm commitments to its arrival. Nothing has come and no one has contacted us with a resolution to our significant question....Where is the painting. We have been given delivery information that has been incorrect and clearly stated not available. Although the artists featured are admired and I was delighted to find a painting that was suitable,all I have after over a month is a credit charge that now must be resolved. Please take notice of the unreliable nature of this company

I think the worst t about Bluethumb is that on the surface it looks quite appealing and it's marketing sounds great.......but !
I think what your really getting is a very cheaply run website , nobody answers the phone , why ? Easy nobody is employed to do that .
The artist selling their work has to engage the courier themselves and pay for it while the customer is told it's free.,!
Basically. Bluethumb is run on a shoestring budget in order to accrue the most lucrative profit .
I would be surprised if there's more than five people involved , they talk big but it's all smoke and mirrors , so when they have a problem they don't know how to fix it........careful !!!

I still await response from not receiving a piece of aboriginal art; no response to email. Terrible customer service, considering art work technically purchased it's near fraudulent not hearing a thing. Four months and no explanation, no refund!!!

I recently bought 2 art pieces via the good looking website and neither has been shipped after the promised 5 days. The customer service is pretty grim. Emails do not get responded to and the phone is not answered. If the message bank is not full you can leave a message. I was only rung back when I posted a message on their wall on Facebook.