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- 5 reviews
- 8 likes
- Verified
Great idea but terrible organization & customer service
I would love for Bluethumb to be a great business, but I've purchased two paintings from them and have found the organisation and customer service really terrible. There were long delays with getting both paintings. For paintings from Aboriginal communities, it's reasonable to expect a delay of a week or two because there are limited postal services, but 2 months is ridiculous. I found that each time I contacted them, there was no follow up, and the next person I emailed or spoke to or messaged would have no record of what had been discussed la...
Read morest time I was in contact. I also found the people I dealt with to be not entirely honest. More than once I had evidence that they were lying. e.g. While I was messaging with someone he told me he had already made a change to my account (that had been promised a week or two before) prior to me contacting him, but I couldn't see it because I wasn't logged in. Actually I was logged in on another browser and I watched him make the change while he was messaging me. The website is great and makes it easy to view and order paintings, but if there are any issues, expect unreliable customer service. I did get the first painting I ordered eventually, but it took over four months. After someone from Bluethumb actually bothered to contact the person responsible for delivering the painting (an arts worked on an Aboriginal community), the painting arrived in a few days. Bluethumb just hadn't actually contacted the person before that for two months, despite me phoning, emailing and messaging them many times. I cancelled the second order, but it took about 5 attempts at contacting them to get the promised refund. In contrast, I ordered some Aboriginal paintings online from The Artery in Sydney and had prompt delivery and fabulous customer service, including when I returned a painting because I didn't like it when I saw it. (Backlighting on computer screens can make things look different).
- 3 reviews
- 1 like
Damage of the painting frame NO SERVICE by bluethumb
I have contacted Bluethumb regarding the damage to the frame nearly month ago and still cannot get a reply how this frame is going to get fixed. Keep getting a reply will get an answer today for last 5-6 emails. Cannot talk to anyone on the phone because they don’t have anyone to answer phone and operate behind a website.
Very unhappy Customer Who has bought 8 painting and that’s the service you get, imagine you bought one!!!!
Questions & Answers
Hi everyone, as an Artist on Bluethumb, I’d very much like to know: (1) which day of the week gets the most visitors? I’m guessing Sunday. (2) Are the Artist’s blogs (In the Studio) included in the sitemap and indexed by google? Thanks :)
I would like to know how other artist have found the payment for work sold process. I sold a work which was delivered and signed for on 14th May 2019 and have not yet received payment on 29th May. By my reckoning I should have been paid on 23rd May, a designated Bluethumb 'payday'. I have not been paid and there is more that $1000 at stake. I am not sure if Bluethumb really understand that artists depend on timely payments to keep their practice viable and alive. I want to believe the administrators care about the artists they represent, but am getting mixed signals. This latest stuff-up has created real hardship, not to mention the energy and time consuming distraction of chasing a payment. In my experience Art Lovers, StateoftheArt etc. treat their artists as partners i.e. real people. Does Bluethumb really do the same?
Hi Tilli, Ed here one of the co-founders of Bluethumb. Yes we've worked hard for many years to build strong partnerships with our artists and to be like a second home. So we pay artists on time and ma...
Read moreke every effort to do it as smoothly as possible. Two things (1) if you request join our artists Facebook group you can get answers to all sorts of questions like this directly from artists using Bluethumb. (2) Also if you email in the details of this sale please to help@bluethumb.com.au I can look into this for you. Thanks, Ed.
How do we know this site is legitimate? I have searched for the awards it claims and I've attempted to subscribe to the newsletter and got ambushed by nuisance spin wheels. The artists I like cannot be found elsewhere on the net.
Your experience with Bluethumb sounds very different to mine. I have subscribed to their emails and I continue to receive these newsletters regularly. The artists that I have found on Bluethumb and th...
Read moreen searched for have websites. However, Bluethumb does support young artists so some may not be found elsewhere online. Having purchased from Bluethumb I do not doubt their legitimacy. The transaction was organised, professional and efficient. I am very happy with the artwork that I purchased and I would happily buy art from Bluethumb again.
Hi Monikka,
Sheeraz here from Bluethumb. ...
Read more Were you able to subscribe to our newsletters? It sounds very strange that you were hit with spammy emails when you tried to subscribe. I'm happy to have a look and make sure you're subscribe to our weekly newsletters and nothing more. If it's easier, you can reach me at sheeraz@bluethumb.com.au or help@bluethumb.com.au anytime :) Hoping to speak soon, SheerazGet an answer from our members and Bluethumb representatives
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Hi Rebecca,
We're very sorry to hear you had a bad experience using Bluethumb. Apologies for the delay in replying. We've only recently discovered we have a page on Product Review....
Read more We've hired more customer service reps this year and restructured our phone and messaging services to ensure you get to speak to someone quickly. We did have a few teething problems to begin after launching our new art centre platform, so we now have a dedicated rep who deals with all art centre sales and we've invested in training the art centre teams to ensure a smoother service. If you get in touch with us via help@bluethumb.com.au, we'd love to chat more about your experience to ensure it doesn't happen again. Thanks, Your team at Bluethumb