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RebeccaGreater Melbourne (Inner), VIC
  • 5 reviews
  • Verified

Great idea but terrible organization & customer service

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SurenSydney Surrounds, NSW
  • 3 reviews
  • 1 like

Damage of the painting frame NO SERVICE by bluethumb


I have contacted Bluethumb regarding the damage to the frame nearly month ago and still cannot get a reply how this frame is going to get fixed. Keep getting a reply will get an answer today for last 5-6 emails. Cannot talk to anyone on the phone because they don’t have anyone to answer phone and operate behind a website.
Very unhappy Customer Who has bought 8 painting and that’s the service you get, imagine you bought one!!!!

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Questions & Answers

Lee W.
Lee W.asked

Hi everyone, as an Artist on Bluethumb, I’d very much like to know: (1) which day of the week gets the most visitors? I’m guessing Sunday. (2) Are the Artist’s blogs (In the Studio) included in the sitemap and indexed by google? Thanks :)

No answers

I would like to know how other artist have found the payment for work sold process. I sold a work which was delivered and signed for on 14th May 2019 and have not yet received payment on 29th May. By my reckoning I should have been paid on 23rd May, a designated Bluethumb 'payday'. I have not been paid and there is more that $1000 at stake. I am not sure if Bluethumb really understand that artists depend on timely payments to keep their practice viable and alive. I want to believe the administrators care about the artists they represent, but am getting mixed signals. This latest stuff-up has created real hardship, not to mention the energy and time consuming distraction of chasing a payment. In my experience Art Lovers, StateoftheArt etc. treat their artists as partners i.e. real people. Does Bluethumb really do the same?

1 answer
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How do we know this site is legitimate? I have searched for the awards it claims and I've attempted to subscribe to the newsletter and got ambushed by nuisance spin wheels. The artists I like cannot be found elsewhere on the net.

2 answers
Sharon A
Sharon A
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