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Macarthur BMW Used cars
Bought a vehicle recently from the Macarthur BMW dealership recently sight unseen as I am interstate.
Only had 68k on the clock but a 2008 model none the less.
I asked in good faith that the vehicle be mechanically A1 as I was to drive it home. Apparently they gave it a full check in their workshop and a clean bill of health.
When I received the car and hit the road, the list of problems began to unravel. Multiple noises on the road on way home and immediately checked the vehicle into a local mechanic. I have spent a few thousand already gettin...
I bought 2019 new X5 and now it has only done 10k km. Experiencing too many issues such as rattling noise from the front dash ,main screen is blacking out, funny noise from the back door and much more. Already been to 2 of the BMW dealership, kept the car for a week and basically they did nothing. I have wasted so much dropping off and picking the car thinking it will fixed but guess ...nothing been done. It's a $151k car and build in a cheap quality materials.Hope someone can acknowledge this issue from BMW.
You but your dream car and then you have to deal with after sales service awful
I had the best experience purchasing my BMW in Adelaide 4 years ago BUT then comes the after sales service which is so dismal I’m about to buy another car but this time from Mitsubishi Every time I take my car in for a service or repair I dread it
Beautiful Car, BAD QUALITY AND NOT RELIABLE
When I bought my BMW I was over the moon! 4 years later, everything changed. There has not been a year since then that I hadn’t spend at least $6,000 to keep it working. Every time the car goes to service, I receive a phone call saying that something in the car is not working and not safe, so I have to spend between $3,000 to $10,000 to be able to get the car back in a safe condition so I can drive it again. I have spoken to other BMW owners. The sentiment is similar. I do not recommend buying BMW. It is not a reliable car.
Loan Car Warning
I have been using loan cars from Doncaster BMW for a number of years and just found out that I would be potentially liable if a nail punctures a tyre. Why is this not common knowledge. I had a loan car that had not been checked with me when I took it. Upon its return I get a low pressure warning and let the Service Centre know when I return it. I am informed that I could be liable for the insurance excess as even a screw in the tyre becomes my liability. How ridiculous. This screw could have already been in the tyre. Who would know given the haste in which the car was given to me without the appropriate checks. Is BMW serious. Do they value customers so lowly. Never again!! From now on I will service my car elsewhere.
Worst BMW service experience ever
Booked a first time service. Tried 6 times to call to locate but no answer. Turned up at Kings way and told Service had moved but couldn't give me address or phone number!! Never again.
Due to COVID 19 my usual service City BMW suggested that I do my yearly service of my BMW I3 at the South Yarra agency, which is less than 5 kms from my home. A lady called Sorshia Towers took care of me in an excellent way, from the moment I brought my car in, through providing me with a loan car until the completion op the service. I felt that she deserves a compliment and was waiting the usual survey to express my opinion, which never came. For this reason I am using this platform to comment on on Sorshia's exceptional service. Thank you Sorshia.
Service not happy at all
Would never recommend BMW Southport , have delt with these guys for 8 years to look after my BMW X1 , . It was time to sell , so I needed a road worthy think everything would be ok as to the way I looked after my car , well big surprise , as all I needed was the road worthy took it to a mechanic locally that deals with European cars , only to be informed that the front brake pads were below road worthy standard as well as the rotar cuffs and the sensor needed to be replaced ,. . The funny thing is I only had the car serviced around 6 - 8 weeks...prior , did they even check ????? Or mentioned we will have to keep an eye on it ?? No they did not . And I don't even drive the car often , on an average 40 klms a week , not 400 or 500 klms a week , only 40 klms a week . The brain boggles , I had every intent to by a new BMW again . Sorry BMW you have lost a very good customer and will be notifying others not to use BMW Southport
Highly Rated- Most Professional And Flawless Customer Service Experience!!! 100%
These guys restored my car back to its original Performance and standard!!!!
I recently had a negative and highly costly experience at a mechanic who I had entrusted my car with, that had stolen original parts and undergone work that was not approved. The car was an absolute mess, leaking oil, blowing smoke, leaking coolant, timing chain loose!! This was after I had spent $4000.
Upon taking the car to Canterbury BMW, I was distraught and completely emotional as I now had an unroadworthy vehicle.
These guys, ALEX, did such an amazing job in re...
Thank you to BMW Sydney Rushcutters Bay. Bought my 320d on line while in North Qld. Great service & communication during the process including finance. Job well done. Very polite & professional. Took a while to get it up to Nth Qld with transport, but was as per scheduled. Thank you.
Bought a X1 without looking, interstate. The car was exactly as it was in pictures and explained on the phone. A very good price with lots of gifts. Amazing experience.
Provided me with wrong spare key. Had to take the car in twice to find out the issue and instead of fixing the issue. Made it worse by swapping the fob on working key and that stopped the remote functions on it.
BMW Sydney - Drop the ball - AGAIN
A was going to right a long review on how BMW Sydney and other BMW dealers treat customers. But I decided to leave it at.... Selling expensive cars, does not make you important, and especially not more important than customer that comes to your business. Your customer service is gong to back fire on you one day, just like some real estate agents. Recession, COVID, people aren't going to buying your cars and you may wish you had of treated others better.
Melbourn BMW Southbank
I've been a loyal BMW owner for 25 years. For the past 12 years i've been buying and servicing my cars at Southbank. My current 5 Series has had a drive train issue so decided to trade the car in for a new car. It's June so keen to get the puchase into this financial year - GUARANTEED SALE. All this communicated to dealership. Waited 2 weeks for a phone call to get trade in value and test drive new car. Heard nothing. Clearing they're too busy. First world problem I know however would have expected more from what use to be a premium brand.
Best Experience excellent salesman
I brought a car today from MELBOURNE BMW
I can’t believe how easy the experience was, my wife and I were so comfortable with no pressure what so ever, I was greeted by ROGER and MANAGER MICHAEL these guys are true down to earth gentlemen, they are highly experienced and by there word, something that’s very hard to find in that industry.
I have brought many cars in the past 30 years, but this was by far the best and friendliest dealership I have ever experienced. If you are wanting to buy a second hand car or a new car without ANY pressure or fear of being ripped off.
Then Melbourne bmw is the place to go best prices with the best salesman.
Servicing at BMW Rushcutters Bay
I have always enjoyed hassle-free servicing of my various cars at BMW Rushcutters Bay. I've taken my cars there for many years and am very pleased the team is back at the renewed and fabulous, customer friendly premises. I recently had my 440i serviced then had to go back to fix a problem I had created. The atmosphere in the Service area is warm and welcoming and efficient. On both visits I was looked after so very well by Cathy and Elliot. They communicate well so I know what is happening. I cannot recommend this team highly enough and thank them for always looking after me.
- Verified customer
Poor after-sales support
EMAIL response below from BMW for their X4 M Series car Top-end new car being towed away due to engine failure. I recently bought X7, X4 and X1.
7:06 AM (2 hours ago)
Thank you for contacting BMW Group Australia.
Your safety and satisfaction as a BMW customer is of highest priority to us, therefore we are naturally disappointed that you have been made to feel this way regarding the overall experience with your vehicle. Please accept our sincerest apologies for the inconvenience this has caused you....In regards to the replacement vehicle/loan vehicle, we wish to inform you that the loan vehicle is organised by BMW Roadside Assistance or our authorised BMW dealership. BMW Group Australia do not organise or supply loan vehicles to BMW owners. We apologies for the inconveniences caused and we appreciate you allowing us the opportunity to respond. Kind Regards [Name Removed] -- BMW Group Australia Customer Interaction Centre CIC Sales Consultant
BMW Rolfe Phillip - DISHONEST, condescending and shonky
My car was affected by hail I had it booked in for service a few days later, when I arrived I told Michael my car has hail damage from the storm the other day, he said that’s fine, we will still do the service. A week later, my car has been written off. I am disgusted that BMW didn’t advise me to wait for the service. Not only that I needed a new battery and they told me I should buy a 3 year service plan... which I did because they are the experts and would advise me the correct course of action to take.. I rang to ask for at least a refund of...the service plan and Michael claims I never told him it had hail damage however on the invoice (with his name at the bottom) has noted the vehicle damage on every panel of my car. Michael is a liar and condescending who just saw a 60 year old woman come in with full trust of the advice from BMW and took advantage... typical salesman... Paula the service manager is just as bad. To think I was going back there this weekend to purchase a new BMW.. off the the ACCC and the ombudsman now to complain of there unethical behaviour.. poor from a company who prides it self on exceptional customer care...
This week I submitted my car to North Shore BMW to have the Takata airbags replaced. BMW had issued letters to all relevant owners to contact approved service centers. On collecting my car I immediately heard a whining sound related to the car's air circulation blower system. I called the service center. Spoke to Craig (Service Manager I believe). Craig told me this had nothing to do with the work they did. I said the noise was not there previously. Craig continued by saying the car was old and I should expect failures.
Poor customer service experience with BMW
I was very disappointed with my recent service experience at BMW Rushcutters Bay. I felt like the guy was doing me a favour and was just going thru the motions. He was not informed about why I was there (i had someone there look at the issue about 10 days prior but he had left no notes) and didn't seem interested in the back story or providing a positive customer service experience. I do admit to getting a little agitated about the lack of communication (I was not rude but assertive) and was loudly told to "stop" several times. I asked him for ...a business card and he said he didn't have one but he could get me one. I politely said I would wait in the cafe area for him. After about 10 minutes waiting I noticed he was at his desk there and had made no attempt to look for me to give me the card. I went over and asked for a card which he then gave me. He made no attempt to apologise for the earlier incident. I dropped the car off at about 8.30am and at 5pm no one had called me. I rang the service guy directly and he did not pick up or call me back. I then rang the landline and got put thru to someone in service who said, "we have been very busy today and haven't had time to call you but your car is ready." How poor is that? The service guy was Alex Shevlin.
Questions & Answers
Just tried to purchase a vehicle from a dealer in W.A. Salesman said there was no problem and did 25 to 30 a week. I agreed verbally to use their finance quoted at 5.6 %
Sent a holding deposit in view of this and expected no problems (had not signed anything).
Told next day by salesman that he didnt know what was involved.in interstate transport. My reaction..????
Rings me Monday and says I need an address in WA I can use. Why? He then said "otherwise car is sent without rego"
Then changes story later that day and says plates stay on car and will be shipped rather.than trucked.
Now.says plates have to come off before sending again.
I ask for holding deposit back.
Agrees but now says they only bank one day a week and I have to wait 6 days?
Does anyone else feel like this is.odd?
Is this right concerning rego (my friend bought a car from Perth and it arrived with plates and rego, he only had to get a blue slip and transfer ownership within 7 working days)
And can I expect my holding deposit back.
This is a used car from a BMW dealer.
Can somebody recommend a good place (none dealer) to get my 2016 X5 brake work done, around Melbourne
Need info on a former used car manager bmw kings way has anyone had any dealings with Luke waters?
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