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BMW Dealers

BMW Dealers (page 2 of 13)

2.1 from 248 reviews · View Statistics

Reviews

  • Product Quality
    2.8 (45)
  • Return Claim MadeYes (3) · No (45)
  • Customer Service
    2.3 (52)
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Terry C.

Terry C.Sydney, NSW

  • 2 reviews

American charge socket fitted to Australian i3

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Jennifer

JenniferSydney, NSW

Servicing at BMW Rushcutters Bay

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I have always enjoyed hassle-free servicing of my various cars at BMW Rushcutters Bay. I've taken my cars there for many years and am very pleased the team is back at the renewed and fabulous, customer friendly premises. I recently had my 440i serviced then had to go back to fix a problem I had created. The atmosphere in the Service area is warm and welcoming and efficient. On both visits I was looked after so very well by Cathy and Elliot. They communicate well so I know what is happening. I cannot recommend this team highly enough and thank them for always looking after me.

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Shibu J.

Shibu J.Perth, WA

  • Verified customer

Poor after-sales support

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orange m.

orange m.Canberra 2600, ACT

  • 6 reviews
  • 4 likes

BMW Rolfe Phillip - DISHONEST, condescending and shonky

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wglenn

wglennSydney, NSW

  • 7 reviews

damaged vehicle

published

This week I submitted my car to North Shore BMW to have the Takata airbags replaced. BMW had issued letters to all relevant owners to contact approved service centers. On collecting my car I immediately heard a whining sound related to the car's air circulation blower system. I called the service center. Spoke to Craig (Service Manager I believe). Craig told me this had nothing to do with the work they did. I said the noise was not there previously. Craig continued by saying the car was old and I should expect failures.

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1 comment
wglenn
wglenn

please add this to the above. glove box exterior trim now has a split. This is new and not present prior to North Shore BMW. A split like that happens when excessive pressure applied

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Phil L

Phil LSydney, NSW

  • 2 reviews
  • 1 like

Poor customer service experience with BMW

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Very dishonest dealers

published

I bought a car without compliance label .
How can this happen when that’s the only complying document on the car .
A dealership has done that to me .
It’s westcoast dealership.
Will never trust them again

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Monty G.

Monty G.Greater Melbourne (Inner), VIC

An Exec. and dealership that is committed to providing value to customers.

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Professional Reviews

Professional Reviews

  • 5 reviews
  • 8 likes

Overpriced, money-hungry, dishonest

published

BMW service centres view BMW owners as walking ATM machines and seem to have no interest in offering decent customer service. We have had so many issues with our BMW (common faults which seem to be problems with the way the X5s have been manufactured) and each time we ask for these to be fixed their standard response is "pay us several hundred dollars to run a diagnostic test" when it is obvious that this is a widespread fault with the way the cars have been built.

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Paul M

Paul MGreater Melbourne (Outer), VIC

  • 5 reviews
  • 6 likes

Be warned that Waverley BMW is dishonest

published

Be warned that Waverley BMW is dishonest and will not honour agreements. Instead of trying to win a customer for life, they have now lost me as a BMW customer. I will never purchase another BMW because of this dealership alone! We should have stuck with Mercedes Benz, at least they honest and stick to contractual agreements in place.

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Mel

MelQueensland

  • 8 reviews
  • 2 likes

Duped at point of sale

published

I was advised at point of sale that my new mini had run flat tyres. 5 years later I find that that is untrue and the car infact had come with non run flats, no spare (mini cooper s so no room for a spare) and no puncture kit which I understand is illegal. They really just don't care it has taken a week of phone calls and drama to find out the truth that I overpaid for my vehicle and have been country driving without a spare or run flat tyres. Never again would I deal with this dealership its disgusting.

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R R.

R R.

  • 2 reviews

Atrocious and dishonest service from Melbourne BMW Southbank

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Joe K

Joe KSydney, NSW

Big thank you

published

After looking at cars for over 4 hrs today with my partner Donna and not having the best experiences with sale people we ended up at Trivett Classic at Parramatta.
Big thank you to Peter in BMW customer service who took the time to show us cars which best suited our needs. Peter was the most genuine and pleasant person we had met all day, nothing was problem and NO bull sales talk just realistic facts. He later introduced us to Patrick who was just as pleasant. We brought a 5 door Mini which my partner loved.
Great experience guys and thank you!!!!
Joe K.

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Expert

ExpertSydney, NSW

  • 5 reviews
  • 5 likes

Used car BMW Rushcutters deceptive sales practices entire team

published

Negations on a model with price clearly displayed in the window. Getting a monthly payment all set with finance...Then oops we put the wrong price on the window of the car you wanted. Genius sales staff. I would steer clear of this BMW dealership and the brand.

*Trying to pay for that multi million dollar facility
anyway they can with fleecing customers .

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Rahul B.

Rahul B.Sydney, NSW

Worst call back from a BMW Dealership

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Got a call back from the North Sydney BMW and was surprisingly abrupt. I had gone in a couple of days back to sell my 1 year old BMW X1. After asking a couple of questions about the car, the person says okay I am not interested in buying your car and I was so surprised I had to almost beg him to tell me why. Certainly expect better quality of people interaction.

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Sean R.

Sean R.Greater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Used car salesman were extremely pushy.

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Return Claim MadeNo
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Ken M.

Ken M.Hunter Region, NSW

  • 2 reviews
  • Verified customer

Worthingtons BMW Kariong NSW

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karen h.

karen h.Greater Melbourne (Metropolitan), VIC

Melbourne BMW treated me so well

published

I purchased a second hand car from Melbourne BMW and I can’t praise them highly enough for their professionalism, fairness and for going above and beyond to make me happy.

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Very disappointed service

published

Had told by friend that BMW near Valley had bad customer service.
Own experience: The service advisor proved all those people right. The way people talk to you there and the whole customer service experience was rude and no respect. Would not ever going there for service.

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Terrible happens

published

My vehicle was in AG basic service yesterday from 10 am to 1 pm at Canterbury BMW.
After I returned home, found someone input F word to my navigation screen. Also, my black box line took off.

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Page 2 of 13
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Questions & Answers

John Mc

John Mcasked

Just tried to purchase a vehicle from a dealer in W.A. Salesman said there was no problem and did 25 to 30 a week. I agreed verbally to use their finance quoted at 5.6 %
Sent a holding deposit in view of this and expected no problems (had not signed anything).
Told next day by salesman that he didnt know what was involved.in interstate transport. My reaction..????
Rings me Monday and says I need an address in WA I can use. Why? He then said "otherwise car is sent without rego"
Then changes story later that day and says plates stay on car and will be shipped rather.than trucked.
Now.says plates have to come off before sending again.
I ask for holding deposit back.
Agrees but now says they only bank one day a week and I have to wait 6 days?
Does anyone else feel like this is.odd?
Is this right concerning rego (my friend bought a car from Perth and it arrived with plates and rego, he only had to get a blue slip and transfer ownership within 7 working days)
And can I expect my holding deposit back.
John.

1 answer
John Mc
John Mc

This is a used car from a BMW dealer.

Niro

Niroasked

Can somebody recommend a good place (none dealer) to get my 2016 X5 brake work done, around Melbourne

No answers
Angry contractor

Angry contractorasked

Need info on a former used car manager bmw kings way has anyone had any dealings with Luke waters?

No answers
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