Reviewer Photos & Videos
American charge socket fitted to Australian i3
I really hate giving bad reviews but 3.5 years of patiently thinking of bad service as bad luck has come to a head. My i3 is an engineering marvel however there was a fatal flaw in the 2016 to 2018 model which has since been corrected in 2019 model. It was fitted with an American charge socket which makes it impossible to fast charge at an Australian public charger. BMW Australia refuse to correct or even acknowledge the problem and BMW North Shore want me to embark on a customer pays correction. Two things I made perfectly clear to the salespe...rson before purchase, my i3 needed to be fast charging and the cars primary part (the battery) needed to be available in Australia. BMW lied and the salesperson lied, my i3 cannot be fast charged and when my battery was damaged, I had to wait 4 months without my car for a part to come by boat from Germany. UPDATE. BMW North Shore are paying for the adaptor to solve my charging problem, beggars belief I had to go to Consumer Affairs to get it done. If BMW Australia want to be in the electric car market then they need to act like considered electric car makers. This engineering error was terribly dealt with and the after purchase customer care was even worse.
Servicing at BMW Rushcutters Bay
I have always enjoyed hassle-free servicing of my various cars at BMW Rushcutters Bay. I've taken my cars there for many years and am very pleased the team is back at the renewed and fabulous, customer friendly premises. I recently had my 440i serviced then had to go back to fix a problem I had created. The atmosphere in the Service area is warm and welcoming and efficient. On both visits I was looked after so very well by Cathy and Elliot. They communicate well so I know what is happening. I cannot recommend this team highly enough and thank them for always looking after me.
- Verified customer
Poor after-sales support
EMAIL response below from BMW for their X4 M Series car Top-end new car being towed away due to engine failure. I recently bought X7, X4 and X1.
7:06 AM (2 hours ago)
Thank you for contacting BMW Group Australia.
Your safety and satisfaction as a BMW customer is of highest priority to us, therefore we are naturally disappointed that you have been made to feel this way regarding the overall experience with your vehicle. Please accept our sincerest apologies for the inconvenience this has caused you....In regards to the replacement vehicle/loan vehicle, we wish to inform you that the loan vehicle is organised by BMW Roadside Assistance or our authorised BMW dealership. BMW Group Australia do not organise or supply loan vehicles to BMW owners. We apologies for the inconveniences caused and we appreciate you allowing us the opportunity to respond. Kind Regards [Name Removed] -- BMW Group Australia Customer Interaction Centre CIC Sales Consultant
BMW Rolfe Phillip - DISHONEST, condescending and shonky
My car was affected by hail I had it booked in for service a few days later, when I arrived I told Michael my car has hail damage from the storm the other day, he said that’s fine, we will still do the service. A week later, my car has been written off. I am disgusted that BMW didn’t advise me to wait for the service. Not only that I needed a new battery and they told me I should buy a 3 year service plan... which I did because they are the experts and would advise me the correct course of action to take.. I rang to ask for at least a refund of...the service plan and Michael claims I never told him it had hail damage however on the invoice (with his name at the bottom) has noted the vehicle damage on every panel of my car. Michael is a liar and condescending who just saw a 60 year old woman come in with full trust of the advice from BMW and took advantage... typical salesman... Paula the service manager is just as bad. To think I was going back there this weekend to purchase a new BMW.. off the the ACCC and the ombudsman now to complain of there unethical behaviour.. poor from a company who prides it self on exceptional customer care...
This week I submitted my car to North Shore BMW to have the Takata airbags replaced. BMW had issued letters to all relevant owners to contact approved service centers. On collecting my car I immediately heard a whining sound related to the car's air circulation blower system. I called the service center. Spoke to Craig (Service Manager I believe). Craig told me this had nothing to do with the work they did. I said the noise was not there previously. Craig continued by saying the car was old and I should expect failures.
Poor customer service experience with BMW
I was very disappointed with my recent service experience at BMW Rushcutters Bay. I felt like the guy was doing me a favour and was just going thru the motions. He was not informed about why I was there (i had someone there look at the issue about 10 days prior but he had left no notes) and didn't seem interested in the back story or providing a positive customer service experience. I do admit to getting a little agitated about the lack of communication (I was not rude but assertive) and was loudly told to "stop" several times. I asked him for ...a business card and he said he didn't have one but he could get me one. I politely said I would wait in the cafe area for him. After about 10 minutes waiting I noticed he was at his desk there and had made no attempt to look for me to give me the card. I went over and asked for a card which he then gave me. He made no attempt to apologise for the earlier incident. I dropped the car off at about 8.30am and at 5pm no one had called me. I rang the service guy directly and he did not pick up or call me back. I then rang the landline and got put thru to someone in service who said, "we have been very busy today and haven't had time to call you but your car is ready." How poor is that? The service guy was Alex Shevlin.
Very dishonest dealers
I bought a car without compliance label .
How can this happen when that’s the only complying document on the car .
A dealership has done that to me .
It’s westcoast dealership.
Will never trust them again
An Exec. and dealership that is committed to providing value to customers.
We had an amazing experience buying our first BMW from this dealership and the New Car Sales Executive - Benjamin (Ben) Erceg was committed to finding us the right car with the right specs for the right price. We had walked in and out of several BMW and other dealerships but none were able to commit the time, nor had the resolve in helping us find a car we would love. Ben at Melbourne BMW in first conversation quickly understood our needs and along with the help of his manager was able to provide us a very good price on a new car with significa...nt value. Ben was constantly engaging even after the deal was done to ensure we got into our brand new car quickly, keeping us informed of progress during the New Car delivery process. We would highly recommend Ben to anyone wanting to buy a BMW.
Overpriced, money-hungry, dishonest
BMW service centres view BMW owners as walking ATM machines and seem to have no interest in offering decent customer service. We have had so many issues with our BMW (common faults which seem to be problems with the way the X5s have been manufactured) and each time we ask for these to be fixed their standard response is "pay us several hundred dollars to run a diagnostic test" when it is obvious that this is a widespread fault with the way the cars have been built.
Be warned that Waverley BMW is dishonest
Be warned that Waverley BMW is dishonest and will not honour agreements. Instead of trying to win a customer for life, they have now lost me as a BMW customer. I will never purchase another BMW because of this dealership alone! We should have stuck with Mercedes Benz, at least they honest and stick to contractual agreements in place.
Duped at point of sale
I was advised at point of sale that my new mini had run flat tyres. 5 years later I find that that is untrue and the car infact had come with non run flats, no spare (mini cooper s so no room for a spare) and no puncture kit which I understand is illegal. They really just don't care it has taken a week of phone calls and drama to find out the truth that I overpaid for my vehicle and have been country driving without a spare or run flat tyres. Never again would I deal with this dealership its disgusting.
Atrocious and dishonest service from Melbourne BMW Southbank
AWFUL Service from BMW Southbank in Melbourne. We experienced mechanics with questionable skills and non-existant aftersales customer service.
We recently had a puncture in our brand new car and decided to take it to their service centre. They refused to show the position of the nail until after replacement. They insisted that a new tyre was the only option as it was supposedly a runflat. We managed to get a picture of the nail afterwards. The damaged was deemed repairable by another shop and they also confirmed the tyre was NOT a runflat but ...a performance michelin series. Why did the dealership lie to customers? Furthermore, it took them 7 hours to order the new rubber and replace it. During the process, the mechanics managed to damage the finish on both the inside of the wheel were the old weights were removed, and on the outer edge of the rim. The damage was immediately visible when we collected the car. Being a brand new vehicle, we asked for a replacement wheel but they rudely refused. After much arguing and showing them before and after photographs of the rim, they offered a repair, which was unacceptable given the diamond cut finish on the wheel. Only a specialised machinist can replicate the same finish on those M wheels! They had also performed a "software update" and reset all configuration, causing errors on the dash. The service advisor wanted to keep the car overnight to check the "errors" as they had no idea how to diagnose and retore the required coding. These guys are amateurs and time wasters. Rude, Arrogant, Careless and Incompetent team! That place is a disaster for anyone who treasures their vehicle. We will NEVER buy another BMW for the simple reason that the dealers and after sale service are pathetic. What happens behind their showroom is disgusting. Most of their customers are wealthy people that do not care and they get away with shoddy work. If you have to service your BMW, take your car elsewhere to avoid unecessary issues and stress as a result. Shame on you BMW!
Big thank you
After looking at cars for over 4 hrs today with my partner Donna and not having the best experiences with sale people we ended up at Trivett Classic at Parramatta.
Big thank you to Peter in BMW customer service who took the time to show us cars which best suited our needs. Peter was the most genuine and pleasant person we had met all day, nothing was problem and NO bull sales talk just realistic facts. He later introduced us to Patrick who was just as pleasant. We brought a 5 door Mini which my partner loved.
Great experience guys and thank you!!!!
Used car BMW Rushcutters deceptive sales practices entire team
Negations on a model with price clearly displayed in the window. Getting a monthly payment all set with finance...Then oops we put the wrong price on the window of the car you wanted. Genius sales staff. I would steer clear of this BMW dealership and the brand.
*Trying to pay for that multi million dollar facility
anyway they can with fleecing customers .
Worst call back from a BMW Dealership
Got a call back from the North Sydney BMW and was surprisingly abrupt. I had gone in a couple of days back to sell my 1 year old BMW X1. After asking a couple of questions about the car, the person says okay I am not interested in buying your car and I was so surprised I had to almost beg him to tell me why. Certainly expect better quality of people interaction.
Used car salesman were extremely pushy.
I had a conversation over the phone in regards to a used Honda Accord they had in stock. I was prepared to pay a figure which was a couple of thousand under their asking price. I made it clear that was all I would spend. The salesman asked if he could do that price, would I commit to buying it over the phone. I stipulated it would be negligent to buy it without seeing it at least, so we arranged a time for a viewing.
I viewed the car and noticed it had a scratch but was assured it would be polished out if I purchased it. That was fine.
- Verified customer
Worthingtons BMW Kariong NSW
We recently bought a BMW 328i. Had our first service done yesterday at Worthingtons. As soon as we walked into the service area, we were greeted by a gentleman (who we found out later was the owner) and this was the start of an excellent customer service experience! We were well taken care of whilst our BMW had its service. We were offered great coffee, cheese and biscuits, health bars and Netflix while we waited. A lovely lady (I found out later was the other owner) took care of us during this time and spoke to me about my car and helped answe...r questions I had and informed me that I can call their ‘Genius’ if I have more questions. Felt special and welcomed and my car also got a clean including a vacuum. Well done Worthingtons. I will definitely be back! Only negative was we found it difficult to find where to go to the Service area.
Melbourne BMW treated me so well
I purchased a second hand car from Melbourne BMW and I can’t praise them highly enough for their professionalism, fairness and for going above and beyond to make me happy.
Very disappointed service
Had told by friend that BMW near Valley had bad customer service.
Own experience: The service advisor proved all those people right. The way people talk to you there and the whole customer service experience was rude and no respect. Would not ever going there for service.
My vehicle was in AG basic service yesterday from 10 am to 1 pm at Canterbury BMW.
After I returned home, found someone input F word to my navigation screen. Also, my black box line took off.
The reviewer stated that an incentive was offered for this review
Questions & Answers
Just tried to purchase a vehicle from a dealer in W.A. Salesman said there was no problem and did 25 to 30 a week. I agreed verbally to use their finance quoted at 5.6 %
Sent a holding deposit in view of this and expected no problems (had not signed anything).
Told next day by salesman that he didnt know what was involved.in interstate transport. My reaction..????
Rings me Monday and says I need an address in WA I can use. Why? He then said "otherwise car is sent without rego"
Then changes story later that day and says plates stay on car and will be shipped rather.than trucked.
Now.says plates have to come off before sending again.
I ask for holding deposit back.
Agrees but now says they only bank one day a week and I have to wait 6 days?
Does anyone else feel like this is.odd?
Is this right concerning rego (my friend bought a car from Perth and it arrived with plates and rego, he only had to get a blue slip and transfer ownership within 7 working days)
And can I expect my holding deposit back.
This is a used car from a BMW dealer.
Can somebody recommend a good place (none dealer) to get my 2016 X5 brake work done, around Melbourne
Need info on a former used car manager bmw kings way has anyone had any dealings with Luke waters?
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