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BMW Dealers

BMW Dealers (page 4 of 13)

2.1 from 248 reviews · View Statistics

Reviews

  • Product Quality
    2.8 (45)
  • Return Claim MadeYes (3) · No (45)
  • Customer Service
    2.3 (52)
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Jessica

JessicaGreater Melbourne (Inner), VIC

  • 6 reviews
  • 1 like

Fee for no service!

published
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Wiffa

WiffaGreater Melbourne (Metropolitan), VIC

  • 12 reviews
  • 11 likes

What is the point

published

Booked vehicle in for annual check South Yarra BMW. To the concierge then to the personal service advisor. Checked the details and organised a coffee. Sat not more the 20 metres from him in the same room & I didn't move.
Saw the car being parked & waited 20 minutes thinking that more was needed. Then the service advisor grabbed his lunch & walked upstairs. Challenged him, he went a grabbed the paper work. Then made a comment we couldn't find you???
This is not the first time.
I get better service at Holden.

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Efficient serv ice

published

I have purchased two cars from North Shore BMW over the last few years and I can say they have always treated me well. I will continue to purchase from them

Dealership LocationNSW, North Shore
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Red Dog

Red DogPerth

  • 3 reviews
  • 1 like

West Coast BMW Perth

published

Very impressed with the excellent service at West Coast BMW Perth, A big thank you to Vasko, Marc and Deb and the other team members we would definitely recommend you to all our friends and family!

Dealership LocationWA, Westcoast
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Paul

PaulDrummoyne

Great service from Paul and the team

published

Has a great experience with Paul and his team.
Was not finding the deal i wanted in Sydney so spoke to Paul and he found the car and price i wanted.
He even covered transport to Sydney and flew Matt up to Sydney to hand the car over to me.

Dealership LocationVIC, Melbourne (Southbank)
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Heath Brown

Heath BrownCanberra

  • 30 reviews
  • 17 likes

Rolfe BMW spare parts 600% mark up

published

My fault for attending the said dealership but on the day I was in a rush and had to get a spare rear tail light globe for my BMW car. The cost $19. I thought it a bit strange so I called Repco same globe $3. I even went as far and called BMW Sydney $15. To the reader to me this means Rolfe are selling their spare parts for an exhorbatant price. I know dealers have huge overheads but I am sorry this is ridiculous. My advice unless you have cash to burn stay away from spare parts.

Dealership LocationACT, Rolfe
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mcgrago

mcgrago

  • 2 reviews
  • 1 like

BMW Macarthur dishonest and unprofessional

published

My brand new X3M40i was dropped off at Macarthur BMW on the 22nd of November, for a major warranty fault, concerning an extremely high pitched screeching noise, ONLY when cold. This was almost 4 weeks ago. It was then discovered, through my BMW tracking app, my X3 was subsequently taken home by a mechanic for a 181km weekend joyride, with his wife and daughter, with registered visits at 2 different McDonalds and parked a local shopping centre over the weekend. The GM, [name removed], and Service Manager were immediately notified and questioned via phone and email. This weekend joyride was done without my consent and with no plausible reason give. Extremely dishonest dealership and very unprofessional.

Dealership LocationMacarthur BMW
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discouraged

discouragedLong Jetty

  • Verified customer

Customer Service is ourageous

published

My experience comes after my home was broken into. Both keys to the BMW were stolen. This car was purchased at Worthington BMW on the Central Coast approximately 12 months ago so I went back to them to get replacement keys as you cannot get them from anywhere exempt a BMW retailer. I ordered the keys and paid the enormous amount for the keys on 15/11/18, I was told it would take 10days to 2weeks because they have to get them from overseas. It is now 17/12/18 and I still haven't received the keys and they cannot give me an ETA.

I will never recommend Worthington BMW to anyone, they were very helpful when I was purchasing but their after sales customer service is outrageous.

Dealership LocationNSW, Worthington
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Excellent Service

published

Consistent excellent service by Jason and the team. Car service today - efficient, everything clearly explained, all in all a very professional team!

Dealership LocationTAS, Hobart Autohaus
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JoG

JoGSydney

Deceptive practice

published

I called BMW Alexandria inquiring about buying a demonstrator, I was told that there were two available. Requested the spec sheets and photos to be emailed. Did not receive the photos so contacted BMW Alexandria, only to be told that the car I was interested in had been sold, also the other car had been sold. Wasted a day on this process. BMW Sydney use bait marketing, promising a low price, but when you decide to buy the car the price goes up. More wasted time.

Dealership LocationNSW, Sydney Alexandria
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Kim

Kim

  • 4 reviews
  • 6 likes

SUCH a bad experience! DONT take your mini here!

published
Dealership LocationVIC, Melbourne (Kings Way)
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  • Verified customer

Excellent Sales Consultant and Outstanding Customer Service BMW Trivette Classic

published
Dealership LocationNSW, Trivett Classic
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Jimbo

JimboMelbourne

Melbourne BMW, under resourced, disorganised, dishonest.

published
Dealership LocationVIC, Melbourne (Kings Way)
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  • Verified customer

Make money by any means

published

Loan car returned after 6 hours, reached by 2, was waiting for over 1 hour, was told to pay for scratch on the rim as there was more to what was there already, refused to let me go even after telling them that i will settle it, horrible experience.
They are very nice when you buy the car but during servicing and repairs they change and will find excuses to extract more money, will not recommend them to anyone.

Dealership LocationVIC, Waverley
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Misleading and Deceptive Conduct

published

Do not recommend Macrthur BMW Sydney at all. They have engaged in misleading and deceptive conduct by selling us a BMW M760Li with higher than advertised KM’s. On the sale contract provided to us at time of purchase, it was recorded as having done 8,211KM. However, at delivery the odometer reading was at 10,680KM, 2,469KM more and missing all the vehicle books which were promised to be delivered to us a week ago. We have provided them with sufficient time to come back to us with a response but to date we have not heard anything from them.

A very disappointing experience, stay clear of them.

Dealership LocationMacrthur BMW
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jwaussie

jwaussieMelbourne

  • 19 reviews
  • 13 likes

Melboune BMW First Class

published

Lucky you did not go to BMW Doncaster I went dressed in jeans four times noone would come up and ask. Then I called in with a suit and they were all over like a rash. I have bought 4 cars from BMW Melbourne and always great service - even with jeans and shorts on.

December 22nd 2018 Update: No customer service

BMW City Rd use to be first class however since being bought out they have no customer service whatsoever - Ignore correspondence and once the service warranty ceased all they were interested in was ripping off long term customers saying this and that needs to be done so they can fill their pockets with $$$$ - well I have news to them I am off to buy a mercedes - no wonder so many staff have left City Rd.

Dealership LocationVIC, Doncaster
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Bill

BillPerth

Dishonest dealership, incompetent servicing

published

I bought a car from this dealership. It leaked oil before warranty was up but they claimed there was no leak even though RAC confirmed it. Oil finally had gross leak after warranty was up. I had to pay for repair! O2 sensors were covered in oil and engine emission symbol could not ever be erased from dashboard. The i-drive was working most times but after they checked it, it didn't work unless I hit it hard with my hand. I now have painful scar tissue in my left hand. My car was not tradable. They still want me to pay for correction of the O2 sensors. I went to Consumer Protection with a good case but Autoclassic has now wiped their hands of me. Their after sales service is shocking, bordering on incompetent. DO NOT GO TO THIS DEALERSHIP.

Dealership LocationWA, Auto Classic
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David

DavidSydney

It was a pleasure to have my enquiry handled by Charles Barron

published

I called in at North Shore BMW, Chatswood to find out more information on the diesel engines in the X3 and X5. To make sure a got the facts I asked for the Sales Manager. My experience with Charles Barron exceeded my expectations. Charles went to great length to ensure that the information he provided was accurate. I now know that the diesel engine in the X3 is EV6 compliant and EV5 compliant in the case of the X5. Having been in sales and marketing for most of my life I am very aware of attitudes in sales situations. I have no hesitation in giving Charles Barron a 5 star rating.

Dealership LocationNSW, North Shore
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Tim Johns

Tim JohnsSydney, NSW

  • 8 reviews
  • 5 likes

Sell Expensive Extended Warranty Still Charge for Warranty Repair

published
Dealership LocationNSW, North Shore
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Wolf

WolfMelbourne

Don't Buy A Car From Here

published
Dealership LocationVIC, Melbourne (Southbank)
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Page 4 of 13
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Questions & Answers

John Mc

John Mcasked

Just tried to purchase a vehicle from a dealer in W.A. Salesman said there was no problem and did 25 to 30 a week. I agreed verbally to use their finance quoted at 5.6 %
Sent a holding deposit in view of this and expected no problems (had not signed anything).
Told next day by salesman that he didnt know what was involved.in interstate transport. My reaction..????
Rings me Monday and says I need an address in WA I can use. Why? He then said "otherwise car is sent without rego"
Then changes story later that day and says plates stay on car and will be shipped rather.than trucked.
Now.says plates have to come off before sending again.
I ask for holding deposit back.
Agrees but now says they only bank one day a week and I have to wait 6 days?
Does anyone else feel like this is.odd?
Is this right concerning rego (my friend bought a car from Perth and it arrived with plates and rego, he only had to get a blue slip and transfer ownership within 7 working days)
And can I expect my holding deposit back.
John.

1 answer
John Mc
John Mc

This is a used car from a BMW dealer.

Niro

Niroasked

Can somebody recommend a good place (none dealer) to get my 2016 X5 brake work done, around Melbourne

No answers
Angry contractor

Angry contractorasked

Need info on a former used car manager bmw kings way has anyone had any dealings with Luke waters?

No answers
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