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I bought 2019 new X5 and now it has only done 10k km. Experiencing too many issues such as rattling noise from the front dash ,main screen is blacking out, funny noise from the back door and much more. Already been to 2 of the BMW dealership, kept the car for a week and basically they did nothing. I have wasted so much dropping off and picking the car thinking it will fixed but guess ...nothing been done. It's a $151k car and build in a cheap quality materials.Hope someone can acknowledge this issue from BMW.
BMW Rushcutters Bay Appalling & Pathetic Service
Warning - Do not buy a car at BMW Rushcutters Bay. Their aftersales service and customer care is appalling.
I have a BMW X5 with just 60,000klms. The car was purchased at BMW Rushcutters Bay and has always been serviced by them.
Two Major Issues have occurred with the car recently:
1 - Faulty Flap Valves which now requires a new Manifold
2 - Turbochargers blown which now requires two new Turbo's
I just found out yesterday that BMW Rushcutters Bay Failed to carry out an engine oil and filter change when the car was brought into them for ...a Full Service last January. But yet BMW Rushcutters Bay are trying to push the blame onto me. I cannot understand why they would not have changed the engine oil and filter when a full services was requested. The reason the turbos have blown is as a result of BMW Rushcutters Bay Negligence!
Loan Car Warning
I have been using loan cars from Doncaster BMW for a number of years and just found out that I would be potentially liable if a nail punctures a tyre. Why is this not common knowledge. I had a loan car that had not been checked with me when I took it. Upon its return I get a low pressure warning and let the Service Centre know when I return it. I am informed that I could be liable for the insurance excess as even a screw in the tyre becomes my liability. How ridiculous. This screw could have already been in the tyre. Who would know given the haste in which the car was given to me without the appropriate checks. Is BMW serious. Do they value customers so lowly. Never again!! From now on I will service my car elsewhere.
Worst BMW service experience ever
Booked a first time service. Tried 6 times to call to locate but no answer. Turned up at Kings way and told Service had moved but couldn't give me address or phone number!! Never again.
Service not happy at all
Would never recommend BMW Southport , have delt with these guys for 8 years to look after my BMW X1 , . It was time to sell , so I needed a road worthy think everything would be ok as to the way I looked after my car , well big surprise , as all I needed was the road worthy took it to a mechanic locally that deals with European cars , only to be informed that the front brake pads were below road worthy standard as well as the rotar cuffs and the sensor needed to be replaced ,. . The funny thing is I only had the car serviced around 6 - 8 weeks...prior , did they even check ????? Or mentioned we will have to keep an eye on it ?? No they did not . And I don't even drive the car often , on an average 40 klms a week , not 400 or 500 klms a week , only 40 klms a week . The brain boggles , I had every intent to by a new BMW again . Sorry BMW you have lost a very good customer and will be notifying others not to use BMW Southport
Not care the car itself but the money
Leave your car somewhere but BMW brisbane fortitude valley. They employed those young inexperience technicians and not care about your car but your pocket money.
Hope the service to the car is up to the reputation of BMW’s name.
Provided me with wrong spare key. Had to take the car in twice to find out the issue and instead of fixing the issue. Made it worse by swapping the fob on working key and that stopped the remote functions on it.
literally the worst company I have ever dealt with in my life. They lie, they are incompetent they are dishonest. We have had issue with a car we purchased from the start. They can't fix it they don't know what it is and they have had the car for days at a time and nothing has changed in 18 months..... Nothing is fixed, Nothing is better, they lie constantly and hide things from you. NEVER BUY A CAR FROM THESE THEIVES!
BMW Sydney - Drop the ball - AGAIN
A was going to right a long review on how BMW Sydney and other BMW dealers treat customers. But I decided to leave it at.... Selling expensive cars, does not make you important, and especially not more important than customer that comes to your business. Your customer service is gong to back fire on you one day, just like some real estate agents. Recession, COVID, people aren't going to buying your cars and you may wish you had of treated others better.
Melbourn BMW Southbank
I've been a loyal BMW owner for 25 years. For the past 12 years i've been buying and servicing my cars at Southbank. My current 5 Series has had a drive train issue so decided to trade the car in for a new car. It's June so keen to get the puchase into this financial year - GUARANTEED SALE. All this communicated to dealership. Waited 2 weeks for a phone call to get trade in value and test drive new car. Heard nothing. Clearing they're too busy. First world problem I know however would have expected more from what use to be a premium brand.
American charge socket fitted to Australian i3
I really hate giving bad reviews but 3.5 years of patiently thinking of bad service as bad luck has come to a head. My i3 is an engineering marvel however there was a fatal flaw in the 2016 to 2018 model which has since been corrected in 2019 model. It was fitted with an American charge socket which makes it impossible to fast charge at an Australian public charger. BMW Australia refuse to correct or even acknowledge the problem and BMW North Shore want me to embark on a customer pays correction. Two things I made perfectly clear to the salespe...rson before purchase, my i3 needed to be fast charging and the cars primary part (the battery) needed to be available in Australia. BMW lied and the salesperson lied, my i3 cannot be fast charged and when my battery was damaged, I had to wait 4 months without my car for a part to come by boat from Germany. UPDATE. BMW North Shore are paying for the adaptor to solve my charging problem, beggars belief I had to go to Consumer Affairs to get it done. If BMW Australia want to be in the electric car market then they need to act like considered electric car makers. This engineering error was terribly dealt with and the after purchase customer care was even worse.
- Verified customer
Poor after-sales support
EMAIL response below from BMW for their X4 M Series car Top-end new car being towed away due to engine failure. I recently bought X7, X4 and X1.
7:06 AM (2 hours ago)
Thank you for contacting BMW Group Australia.
Your safety and satisfaction as a BMW customer is of highest priority to us, therefore we are naturally disappointed that you have been made to feel this way regarding the overall experience with your vehicle. Please accept our sincerest apologies for the inconvenience this has caused you....In regards to the replacement vehicle/loan vehicle, we wish to inform you that the loan vehicle is organised by BMW Roadside Assistance or our authorised BMW dealership. BMW Group Australia do not organise or supply loan vehicles to BMW owners. We apologies for the inconveniences caused and we appreciate you allowing us the opportunity to respond. Kind Regards [Name Removed] -- BMW Group Australia Customer Interaction Centre CIC Sales Consultant
BMW Rolfe Phillip - DISHONEST, condescending and shonky
My car was affected by hail I had it booked in for service a few days later, when I arrived I told Michael my car has hail damage from the storm the other day, he said that’s fine, we will still do the service. A week later, my car has been written off. I am disgusted that BMW didn’t advise me to wait for the service. Not only that I needed a new battery and they told me I should buy a 3 year service plan... which I did because they are the experts and would advise me the correct course of action to take.. I rang to ask for at least a refund of...the service plan and Michael claims I never told him it had hail damage however on the invoice (with his name at the bottom) has noted the vehicle damage on every panel of my car. Michael is a liar and condescending who just saw a 60 year old woman come in with full trust of the advice from BMW and took advantage... typical salesman... Paula the service manager is just as bad. To think I was going back there this weekend to purchase a new BMW.. off the the ACCC and the ombudsman now to complain of there unethical behaviour.. poor from a company who prides it self on exceptional customer care...
This week I submitted my car to North Shore BMW to have the Takata airbags replaced. BMW had issued letters to all relevant owners to contact approved service centers. On collecting my car I immediately heard a whining sound related to the car's air circulation blower system. I called the service center. Spoke to Craig (Service Manager I believe). Craig told me this had nothing to do with the work they did. I said the noise was not there previously. Craig continued by saying the car was old and I should expect failures.
Poor customer service experience with BMW
I was very disappointed with my recent service experience at BMW Rushcutters Bay. I felt like the guy was doing me a favour and was just going thru the motions. He was not informed about why I was there (i had someone there look at the issue about 10 days prior but he had left no notes) and didn't seem interested in the back story or providing a positive customer service experience. I do admit to getting a little agitated about the lack of communication (I was not rude but assertive) and was loudly told to "stop" several times. I asked him for ...a business card and he said he didn't have one but he could get me one. I politely said I would wait in the cafe area for him. After about 10 minutes waiting I noticed he was at his desk there and had made no attempt to look for me to give me the card. I went over and asked for a card which he then gave me. He made no attempt to apologise for the earlier incident. I dropped the car off at about 8.30am and at 5pm no one had called me. I rang the service guy directly and he did not pick up or call me back. I then rang the landline and got put thru to someone in service who said, "we have been very busy today and haven't had time to call you but your car is ready." How poor is that? The service guy was Alex Shevlin.
Very dishonest dealers
I bought a car without compliance label .
How can this happen when that’s the only complying document on the car .
A dealership has done that to me .
It’s westcoast dealership.
Will never trust them again
Overpriced, money-hungry, dishonest
BMW service centres view BMW owners as walking ATM machines and seem to have no interest in offering decent customer service. We have had so many issues with our BMW (common faults which seem to be problems with the way the X5s have been manufactured) and each time we ask for these to be fixed their standard response is "pay us several hundred dollars to run a diagnostic test" when it is obvious that this is a widespread fault with the way the cars have been built.
Be warned that Waverley BMW is dishonest
Be warned that Waverley BMW is dishonest and will not honour agreements. Instead of trying to win a customer for life, they have now lost me as a BMW customer. I will never purchase another BMW because of this dealership alone! We should have stuck with Mercedes Benz, at least they honest and stick to contractual agreements in place.
Duped at point of sale
I was advised at point of sale that my new mini had run flat tyres. 5 years later I find that that is untrue and the car infact had come with non run flats, no spare (mini cooper s so no room for a spare) and no puncture kit which I understand is illegal. They really just don't care it has taken a week of phone calls and drama to find out the truth that I overpaid for my vehicle and have been country driving without a spare or run flat tyres. Never again would I deal with this dealership its disgusting.
Atrocious and dishonest service from Melbourne BMW Southbank
AWFUL Service from BMW Southbank in Melbourne. We experienced mechanics with questionable skills and non-existant aftersales customer service.
We recently had a puncture in our brand new car and decided to take it to their service centre. They refused to show the position of the nail until after replacement. They insisted that a new tyre was the only option as it was supposedly a runflat. We managed to get a picture of the nail afterwards. The damaged was deemed repairable by another shop and they also confirmed the tyre was NOT a runflat but ...a performance michelin series. Why did the dealership lie to customers? Furthermore, it took them 7 hours to order the new rubber and replace it. During the process, the mechanics managed to damage the finish on both the inside of the wheel were the old weights were removed, and on the outer edge of the rim. The damage was immediately visible when we collected the car. Being a brand new vehicle, we asked for a replacement wheel but they rudely refused. After much arguing and showing them before and after photographs of the rim, they offered a repair, which was unacceptable given the diamond cut finish on the wheel. Only a specialised machinist can replicate the same finish on those M wheels! They had also performed a "software update" and reset all configuration, causing errors on the dash. The service advisor wanted to keep the car overnight to check the "errors" as they had no idea how to diagnose and retore the required coding. These guys are amateurs and time wasters. Rude, Arrogant, Careless and Incompetent team! That place is a disaster for anyone who treasures their vehicle. We will NEVER buy another BMW for the simple reason that the dealers and after sale service are pathetic. What happens behind their showroom is disgusting. Most of their customers are wealthy people that do not care and they get away with shoddy work. If you have to service your BMW, take your car elsewhere to avoid unecessary issues and stress as a result. Shame on you BMW!
Questions & Answers
Just tried to purchase a vehicle from a dealer in W.A. Salesman said there was no problem and did 25 to 30 a week. I agreed verbally to use their finance quoted at 5.6 %
Sent a holding deposit in view of this and expected no problems (had not signed anything).
Told next day by salesman that he didnt know what was involved.in interstate transport. My reaction..????
Rings me Monday and says I need an address in WA I can use. Why? He then said "otherwise car is sent without rego"
Then changes story later that day and says plates stay on car and will be shipped rather.than trucked.
Now.says plates have to come off before sending again.
I ask for holding deposit back.
Agrees but now says they only bank one day a week and I have to wait 6 days?
Does anyone else feel like this is.odd?
Is this right concerning rego (my friend bought a car from Perth and it arrived with plates and rego, he only had to get a blue slip and transfer ownership within 7 working days)
And can I expect my holding deposit back.
Can somebody recommend a good place (none dealer) to get my 2016 X5 brake work done, around Melbourne
Need info on a former used car manager bmw kings way has anyone had any dealings with Luke waters?
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