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BMW Dealers

BMW Dealers

2.1 from 247 reviews · View Statistics

Reviews

  • Product Quality
    1.7 (25)
  • Return Claim MadeYes (3) · No (27)
  • Customer Service
    1.0 (32)
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Arvin C.

Arvin C.Sydney Surrounds, NSW

Defects

published

I bought 2019 new X5 and now it has only done 10k km. Experiencing too many issues such as rattling noise from the front dash ,main screen is blacking out, funny noise from the back door and much more. Already been to 2 of the BMW dealership, kept the car for a week and basically they did nothing. I have wasted so much dropping off and picking the car thinking it will fixed but guess ...nothing been done. It's a $151k car and build in a cheap quality materials.Hope someone can acknowledge this issue from BMW.

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Incentivised ReviewNo
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BMW Rushcutters Bay Appalling & Pathetic Service

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Paul Failla

Paul FaillaGreater Melbourne (Outer), VIC

Loan Car Warning

published

I have been using loan cars from Doncaster BMW for a number of years and just found out that I would be potentially liable if a nail punctures a tyre. Why is this not common knowledge. I had a loan car that had not been checked with me when I took it. Upon its return I get a low pressure warning and let the Service Centre know when I return it. I am informed that I could be liable for the insurance excess as even a screw in the tyre becomes my liability. How ridiculous. This screw could have already been in the tyre. Who would know given the haste in which the car was given to me without the appropriate checks. Is BMW serious. Do they value customers so lowly. Never again!! From now on I will service my car elsewhere.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationDoncaster BMW
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Worst BMW service experience ever

published

Booked a first time service. Tried 6 times to call to locate but no answer. Turned up at Kings way and told Service had moved but couldn't give me address or phone number!! Never again.

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Margaret

Margaret

  • 2 reviews

Service not happy at all

published
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Xin

XinSouth East Queensland, QLD

  • 2 reviews
  • 3 likes

Not care the car itself but the money

published

Leave your car somewhere but BMW brisbane fortitude valley. They employed those young inexperience technicians and not care about your car but your pocket money.
Hope the service to the car is up to the reputation of BMW’s name.

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FALAK

FALAKGreater Melbourne (Metropolitan), VIC

Faulty Key

published

Provided me with wrong spare key. Had to take the car in twice to find out the issue and instead of fixing the issue. Made it worse by swapping the fob on working key and that stopped the remote functions on it.

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HLSL

HLSLMetropolitan Adelaide, SA

Dishonest liars

published

literally the worst company I have ever dealt with in my life. They lie, they are incompetent they are dishonest. We have had issue with a car we purchased from the start. They can't fix it they don't know what it is and they have had the car for days at a time and nothing has changed in 18 months..... Nothing is fixed, Nothing is better, they lie constantly and hide things from you. NEVER BUY A CAR FROM THESE THEIVES!

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Sal Field

Sal FieldHunter Region, NSW

  • 5 reviews
  • 4 likes

BMW Sydney - Drop the ball - AGAIN

published

A was going to right a long review on how BMW Sydney and other BMW dealers treat customers. But I decided to leave it at.... Selling expensive cars, does not make you important, and especially not more important than customer that comes to your business. Your customer service is gong to back fire on you one day, just like some real estate agents. Recession, COVID, people aren't going to buying your cars and you may wish you had of treated others better.

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Frank D

Frank DGreater Melbourne (Inner), VIC

  • 3 reviews
  • 5 likes

Melbourn BMW Southbank

published

I've been a loyal BMW owner for 25 years. For the past 12 years i've been buying and servicing my cars at Southbank. My current 5 Series has had a drive train issue so decided to trade the car in for a new car. It's June so keen to get the puchase into this financial year - GUARANTEED SALE. All this communicated to dealership. Waited 2 weeks for a phone call to get trade in value and test drive new car. Heard nothing. Clearing they're too busy. First world problem I know however would have expected more from what use to be a premium brand.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationMelbourne BMW Southbank
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Terry C.

Terry C.Sydney, NSW

  • 2 reviews

American charge socket fitted to Australian i3

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Shibu J.

Shibu J.Perth, WA

  • Verified customer

Poor after-sales support

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orange m.

orange m.Canberra 2600, ACT

  • 6 reviews
  • 4 likes

BMW Rolfe Phillip - DISHONEST, condescending and shonky

published
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Incentivised ReviewNo
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wglenn

wglennSydney, NSW

  • 7 reviews

damaged vehicle

published

This week I submitted my car to North Shore BMW to have the Takata airbags replaced. BMW had issued letters to all relevant owners to contact approved service centers. On collecting my car I immediately heard a whining sound related to the car's air circulation blower system. I called the service center. Spoke to Craig (Service Manager I believe). Craig told me this had nothing to do with the work they did. I said the noise was not there previously. Craig continued by saying the car was old and I should expect failures.

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1 comment
wglenn
wglenn

please add this to the above. glove box exterior trim now has a split. This is new and not present prior to North Shore BMW. A split like that happens when excessive pressure applied

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Phil L

Phil LSydney, NSW

  • 2 reviews
  • 1 like

Poor customer service experience with BMW

published
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Incentivised ReviewNo
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Very dishonest dealers

published

I bought a car without compliance label .
How can this happen when that’s the only complying document on the car .
A dealership has done that to me .
It’s westcoast dealership.
Will never trust them again

Incentivised ReviewNo
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Professional Reviews

Professional Reviews

  • 5 reviews
  • 8 likes

Overpriced, money-hungry, dishonest

published

BMW service centres view BMW owners as walking ATM machines and seem to have no interest in offering decent customer service. We have had so many issues with our BMW (common faults which seem to be problems with the way the X5s have been manufactured) and each time we ask for these to be fixed their standard response is "pay us several hundred dollars to run a diagnostic test" when it is obvious that this is a widespread fault with the way the cars have been built.

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Incentivised ReviewNo
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Paul M

Paul MGreater Melbourne (Outer), VIC

  • 5 reviews
  • 6 likes

Be warned that Waverley BMW is dishonest

published

Be warned that Waverley BMW is dishonest and will not honour agreements. Instead of trying to win a customer for life, they have now lost me as a BMW customer. I will never purchase another BMW because of this dealership alone! We should have stuck with Mercedes Benz, at least they honest and stick to contractual agreements in place.

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Mel

MelQueensland

  • 8 reviews
  • 2 likes

Duped at point of sale

published

I was advised at point of sale that my new mini had run flat tyres. 5 years later I find that that is untrue and the car infact had come with non run flats, no spare (mini cooper s so no room for a spare) and no puncture kit which I understand is illegal. They really just don't care it has taken a week of phone calls and drama to find out the truth that I overpaid for my vehicle and have been country driving without a spare or run flat tyres. Never again would I deal with this dealership its disgusting.

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R R.

R R.

  • 2 reviews

Atrocious and dishonest service from Melbourne BMW Southbank

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Questions & Answers

John Mc

John Mcasked

Just tried to purchase a vehicle from a dealer in W.A. Salesman said there was no problem and did 25 to 30 a week. I agreed verbally to use their finance quoted at 5.6 %
Sent a holding deposit in view of this and expected no problems (had not signed anything).
Told next day by salesman that he didnt know what was involved.in interstate transport. My reaction..????
Rings me Monday and says I need an address in WA I can use. Why? He then said "otherwise car is sent without rego"
Then changes story later that day and says plates stay on car and will be shipped rather.than trucked.
Now.says plates have to come off before sending again.
I ask for holding deposit back.
Agrees but now says they only bank one day a week and I have to wait 6 days?
Does anyone else feel like this is.odd?
Is this right concerning rego (my friend bought a car from Perth and it arrived with plates and rego, he only had to get a blue slip and transfer ownership within 7 working days)
And can I expect my holding deposit back.
John.

1 answer
John Mc
John Mc

This is a used car from a BMW dealer.

Niro

Niroasked

Can somebody recommend a good place (none dealer) to get my 2016 X5 brake work done, around Melbourne

No answers
Angry contractor

Angry contractorasked

Need info on a former used car manager bmw kings way has anyone had any dealings with Luke waters?

No answers
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